Mitchum
Reviews and Complaints

Got the mitchum gel oxygen 48 hrs..when I went to use it, it splattered all over my floor & ran down the side all over my hand .please fix, I'm not buying any more till you do!

Thank you, Becky

Same comment from me. New product breaks off and becomes unusable. The rollon is becoming harder to find, and is expensive.
Mitchum/Revlon have now lost me as a 20+ year loyal consumer.
I now have to seek out an alternative.

I have used Mitchum roll on for over 20 years. This new formulary is awful. It not only allows you to perspire but it also allows perspiration to smell. I won't purchase any more of this product as it does not do what it says. I hope they bring back the old product!

I hate that Mitchum decided to change their product line. I used the scented cream for years and years then was forced to switch to the roll on. Not happy with the changes. This new stuff damages my clothes and the very cheaply made container leaks.

The smart solid 2.5 oz breaks off half way down and falls to the floor. I have four of these to mash together to apply by hand. It's stupid but I cannot figure what else to do. Any suggestions out there? Seems the problem falls on deaf ears also. Dave.

Been using Mitchum for years. It's a good product but the solid in the adjustable 2.5 oz. applicator sucks. The deoderant breaks off half way down and you have to look around the floor to find it. Got about four of these to mash together and apply by bare hand then wash my hands. This is very stupid but it's all I can figure out with all the unused halves of solid deoderant. Any other ideas out there besides never using the product again? Seems these complaints fall on deaf ears. Dave.

I too have experienced the same problem as of 1/12 - You would think they would have emails for customer service more readily available to consumers- I too can't believe the overwheming number of consumers who have been experiencing this problem AND it seems they have discontinued selling the gel or roll on & only sell the solid - It is highway robbery to pay these prices & only be able to use 10 to 20% of the product.

I am a 60 yrs of age female who had experienced a LOT of difficulties w/ finding a deodorant that would help allevi8 my issues w/ underarm "sweating, wetness & odor."[I experienced "nervous" perspiration] :-( It was so much of an issue 4 me--I was unable 2 wear certain materials[i.e. silk] or darker colors.[dyes didn't mix well w/ my body odor] Soooo.. I tried "MANY" Anti-Perspirants & Deodorants. Then approx 7 yrs ago, I tried Mitchum's Smart Solid. Wah la! Finally found a solution 4 my issues. :-) Greenwood scent[marketed 4 men] wrks best 4 me. Yes, this product co$ts more than other Anti-Perspirants-Deodorants. However..my comfort level, lack of white stuff getting on my clothes & the ability 2 wear whatever I like--is worth spending the extra $.[IMO] Now 2 the "issues">I 2 have experienced problems w/ that "sticky" feeling & the stick breaking off when only part of it has been used. %-( 4 THE "ICKY-STICKY" PROBLEM>-I run a little water over the stick b4 applying.[water temp doesn't matter] 4 THE BREAKING OFF 2 SOON PROBLEM>I've used this product 4 "MANY" yrs. Soooo...I learned rolling up small portions; then applying "gently" 2 underarms wrks best. After the stick breaks--I "collect" most of the broken pieces & dig out the other portions. I put them in a cup; add a "little bit" of water[again temp doesn't matter] & mash the pieces 2gether w/ something flat. Then when I'm ready 2 use it--I apply the Anti-Perspirant-Deodorant 2 my underarms w/ my fingers. Of course I have 2 wash my hands "thoroughly w/ soap" afterwards. But @ least w/ this method, I've gotten more usage out of this product. Revlon or Mitchum NEEDS 2 solve the "breaking off 2 soon" problem. I have a "suggestion" 4 them. But..they cannot have it 4 free! I wish their site was more "consumer-friendly." So we[consumers] could submit our Questions or Comments 2 them via e-mail. BTW..Tele # on the back of 1 of the "original" Smart Solid Anti-Perspirant-Deodorant bottles is: 1(888)8-MITCHUM[6482486]; HRS: M-F>8A-6P[EST] BTW.. I dialed that #. Got a recording that said: Thanks 4 calling Mitchum's Consumer Information Ctr. So, it's still a wrking #. I also Googled Revlon. Their # is: [protected]; HRS: M-F>7A-6P[EST]; FAX:
[protected]. Revlon's site also offers the ability 2 submit an e-mail mssg or Chat Now. NOTE: All of us[frustr8ed users of Mitchum's Smart Solid Anti-Perspirant-Deodorant] should contact the offices of Mitchum &/or Revlon "by any means necessary" so we can have our complaints heard. Hopefully they will get addressed soon! :-|

The so called 'Mitchum' that's available now for consumers is NOT the same Mitchum it once was. I fail to understand why litteraly every producer of consumer goods feel the need for the " NEW and IMPROVED" aproach... When the good old "TRIED AND TRUE" works just FINE. This 'New and Improved' stuff crumbles', falls apart, and falls to the floor. It doesnt even come close to the effectiveness of the good old Mitchum I used faithfuly for YEARS." IT WORKED!" Mitchum has lost this loyal customer because of the new and improved formula, simply it DOESNT WORK. I would gladly return to 'Tried and True' that made the name a great one... Dissappointed ... in central muggy USA, sweaty pitts n all

I totally agree with the breaking thing. It is not right. I thought the first time I did it, but the next time it was totally the product it cracks right under the middle of it. I was really upset. I love this product, but I can not put up with losing it all the time because of it breaking off. Plus you can not stick it back in there and keep using it.
I am upset about this and wanted to call them and tell them. I threw away the sticks though. :( Did they still help you out? Or if I have the receipt will that work?

I agree with all of you, the "smart solid" is not so smart, it crumbles, breaks off, after using, maybe half. The old solid worked great for me. The gel is horrible, takes forever to dry and does not seem as effective. And, really, what's with manufacturers thinking deodorants need to be scented? Something to conflict with the cologne one wears? I can't use scented deodorant! I've called the company before about the crumbling...and can't find the unscented now!

New formula sucks. I agree with everyone! I'm freaking out bc I've bought everything on the shelf and it all sucks too. Epic fail mitchum. Just give he our product back!

Oh boy! Wish I had checked out these comments before I bought the Mitchum SmartSolid Clinical Performance unscented deodorants! First one crumbled, took it back and thast when I bought 2 more cause they were on sale! They have all crumbled! I loved the old Mitchum unscented solids. Why discontinue a good thing for this crap! Still trying to find something I like as well. HATE those sticky gels or the stinky scented products! AGH! Will NEVER trust Mitchum again!

I bought two of the Mitchum SmartSolid Clinical Performance unscented deodorant. I don't like scented deodorant and I can't often find unscented women's deodorant. I like the gel but found it leaked (mostly inside the cap, thank goodness) when I traveled. I will never buy Mitchum smartsolid again. I will go back to the gel and hope for the best. I was a happy long term customer before this recent experience!

i have found the exact thing others are posting, i thought it was my travel usage, but have tossed out two, on my third (silly me), and while i love it more than others i have found, to pay over $4 and toss more than half is wasteful and expensive. wished they would get it right. disappointed.

I just spoke to Mitchum and discovered the following: Firstly, the old product is still available at Wegmans and CVS if you are in the Buffalo, NY area. The NEW product is called MITCHUM ADVANCED CONTROL INVISIBLE SOLID. THE OLD PRODUCT IS CALLED MITCHUM SMARTSOLID CLINICAL PERFORMANCE. The active ingredient in BOTH is 20% Aluminum Zirconium Tetrachlorohydrex. THE DIFFERENCE? The old product was water-based and the new product is WAX BASED (Yuk!). Frankly I rarely had trouble with crumbling but in a water based product I can see how it might happen if not transported and/or stored properly at low temperatures. The water freezes, producing hairline cracks in the stick! Or it gets stored in a hot warehouse and the water content dries. Not so with the wax. The old product is no longer available in Canada... only at CVS and Wegman's in the Buffalo area... and other stores across the USA. It is, they say, NOT discontinued. Beware of old product that will have the water content diminished and/or product that has been stored or transported improperly. I would definitely avoid any retailer or online marketer that might mishandle the product as well... don't know why this issue has "just" arisen. I have had it happen a few times but that's over a 25+ year period. And frankly, it works so well that I would gladly put up with the issue. The old product never stained my clothes and washed out perfectly. The new product wants lots of hot water and soap to be removed during the wash - probably due to the wax base? Anyway, that's the story as I have it at this time. We are 1.5 hours from Buffalo, NY and living in Canada so the next trip to Buffalo will have an entire case of the stuff set aside for us maybe... at least a dozen sticks to bring home anyway.

I have had crumbling and I do not like how when pulling off the cap, sucction pulls a glob and shoots out all over the place. Did they really not test this? Such a waste and not a happy way to start anyone's morning with gel all over your shirt/shoes/floor!

P.S. haven't used the new formula for long so it appears from your comments that the new formula stains.

Why are you people using the solid. The power gel is the best especially if you can pick up the old formula. Mitchum now has a so-called advance formula. I called Mitchum and asked them why on earth they would change their old formula because it was 100% effective. They assured me that the ingredients are the same. I have Mitchum for decades but never tried the solid. The gel does not stain clothing. Just put it on before bed...in time, you will find that you don't even need deodoranrt for awhile - that is how effective this product is.

I can beat the 30-plus years of use of Mitchum mentioned here. My grandmother showed me the roll-on or dab-on liquid version in the 1960s, and I started using it then. When that version was discontinued after many years, I moved on to the next version, and so on. I liked the gel (unscented) for many years until recently. (My sensitive skin just can't handle the scented varieties.) I never had any problem with effectiveness or staining until the last several months or more. Before, I could skip a day without any problem, just as my grandmother had told me. Now that's not possible; sometimes it doesn't even last all of one day. But a bigger problem to me is the staining! I am going through Spray-n-Wash like there's no tomorrow! Between Mitchum and any sunscreen, the stains are a big problem. Today I had to wash a shirt that had been "lost" for a long time. The sunscreen stains were still there, but the underarm stains were not -- just like old times. I was assuming there had been a formula change, but that proved it to me. I am now looking for an alternative. Some company would be very smart to buy the old formula and start selling it! I will keep a watch on this site in case anyone does find something like that.

Thank you for the complaint. My boyfriend had the same problem with Mitchum.

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube.

[protected]

Good luck!