Morgan Properties
Reviews and Complaints

I've lived in the Glens at Rolling road since 2010 the carpet was old they told me it would cost 167$ to clean my carpet it's 2017 I just got new carpet only because the whole downstairs flooded every since Morgan property took over I always olé a bill they managerment is rude I have mold that keep growing in my living room I told the manger her exact words were did this happen before Morgan took over as if it mattered they said I owe a bill but they can't tell me what it's for any other time I had a bill they know what it's for now all of a sudden they don't know what it's for I can't wait to move I won't stay there if they paid my rent for me

I'm a current resident in Colonials apartment in Cherry hill, NJ
These apartment units are an old building that needs too much maintenance work, but unfortunately, not maintenance group nor property manager do their job as to maintain a nice, pleasant and decent living environment. Today is January 9th, 2018 that everyone living in the North-east cost knows how cold is this winter season. The temperature was -18 last night, still we don't have working heater. After a month that I have had informed them the heater is not working, still they couldn't be able to fix it. The cold air is blowing inside the apartment from the cracks all around the aircondition, windows, even the plugs. When I asked the maintenance guide to cover them, he said this is an old apartment and that all the units have the same problem and I couldn't do anything. The rent amount is too high to live in such community, it doesn't worth at all.

I am contacting you out of frustration. We just caught mouse number 6 as you can see from attached pics this is disgusting. My husband has been contacting the leasing office and putting requests several times. The exterminator came once and set traps. Other than that we have bought multiple traps. Obviously there is a problem complex wise and I feel every unit should be treated. We have live here for almost four years and NEVER had this problem. We live here with a seven year old and my daughter is due to have her child any day now. We want a safe healthy environment to have our grandchildren to reside. Once again I need you to understand how frustrating this is needless to say unhealthy. Something needs to be done!

Sent from my iPhonenull

I've been a resident at the Silver Spring Station apartments since the end of July 2016. I've had communication issues off and on with the leasing office staff. I am writing this because of one particular individual who constantly has an attitude. This person is interruptive, curt, dismissive and does not appear to want to work with residents. I would like very much if a senior manager from Morgan Properties contact me to discuss this situation. It is to the point where I do not want to contact the leasing office because of the possible interaction with this individual. Obviously, contacting the leasing manager is not an option at this point.

After attempting to force us into agreeing to first months rent as deposit. They attempted to receive first months rent and a 1120 security deposit. Once it came time to
Pay the rent, the company put a hold on my payment account and did not inform me that I would have to bring in a money order after charging me 4 late fees in 2 months and refusing to refund the money. I have payed my rent on time every month since living here. After paying off the complete balance of rent they added a charge for 132.91 and I have no idea where this fee came from. After multiple calls and attempts to fix the issue I have not heard back from the property manager or any other people in the office. I would like to know whether I am being scammed out of money because I'm
Only a college student and my rent is payed of with govt student loans. I only have soo much money to spare

Be careful when you move here! Make sure you ask the office about when was the last time they replaced the carpet on your unit, and get an actual dated invoice for your records. According to them, their carpets have a 5 years life duration and replacing them costs them approximately 854$. And they don't care if you moved in with dogs or pets! If a tenant with dogs lives in the unit, and after moving the carpet's life still within the 5 year timeframe, it will not be replaced before the next tenant moves, even if this new tenant is allergic to dogs!
The interesting part is that even though they know this foreseeable information, and they will make you accountable for it when you move out, they will fail to let you know about it, and will not include the information within the contract you will be required to sign, which language, in terms of this, is purposely vague to allow them to steal your money on alleged carpet costs/fees once you leave.
To add to this, they will send you a letter by mail with your moving charges disclosed and explained, but it will not include anything about carpet damages charges. The letter will even say Security Deposit Credit... And it will not be until you email Collections, two weeks after receiving your letter in the mail, asking about your Security Deposit Credit that you will found out, for the first time, about carpet damages charges applied to you and that your credit was prorated to cover them.
And guess what, despite not including foreseeable costs/fees in the contract, and not including carpet charges in your final letter, they will still tell you they can't help you and will still make you accountable for everything.
The funny part, they can't even reproduce a document disclosing the current life of each carpet from each apartment unit, with current pictures, in order to demonstrate that the process to make a determination of the damages incurred per tenant when the tenant leaves a unit is an accurate, unbiased, and unarbitrary one.
So my question is, if there is no record of the current life of each carpet with pictures before and after a tenant moves, how do they even make this determination? Even more, I wonder if a tenant ever moved without being charged for a carpet replacement!

I moved in with my family, which includes two canine children. I was told I was allowed to have two dogs and when I moved I registered them in the office with their paperwork, pictures, and paid my deposit. After almost a year living there, I received a call from the office that a neighbor complained about me having two dogs. Instead of letting the neighbor know I had the right to have two, and that they were registered in the office and a deposit was paid for them, they basically forced me to move in the middle of my kid's 9th grade and Pre-K year. I had the intention to stay until my oldest had finished high school, which would had been 5 years. The 5 years of the carpet that they allegedly conveniently replaced the day before my contract became active. Even though I got the keys of the unit from the office the same day they claim having the carpet replaced and the carpet wasn't new! In fact, per statements of the administrator, it needed to be shampooed! Why on earth a brand new carpet would need to be shampooed for?!?!?!
Lesson to be learned: ask for the current life and value of the carpet in the unit you'll be moving in, take lots of pictures, and don't wait for your security deposit because they'll find a way to keep it!
Good luck!

Having an exterminating issue and submitting maintience request since July. When submitting request, i have to donit 2-3 times or call consisntly for someone to respond and claim there are no holes behind appliances. I asked for my entire apartment to be checked and assistance to move furniture. They didnt respond on time for appointment and didn't check other areas after I found several gaps in the bedroom closet. And they were filled with stuff as temporary fix. Continued to have mouse activity, upon further review found several more wholes with mouse activity around it.

It has caused lack of sleep, I believe my body is having rash reactions, and now my apartment is out of order as a result of having to move stuff around.

On Thursday September 7th 2017 my mother witnessed a maintenance worker back into my vehicle. The telephone number for the insurance company that was given to me was to the rental office. I sent an email to the property manager regarding the incident and asked for the correct telephone number to the insurance company. She stated that she spoke with someone about the incident and that they were going to call me. About a week later some third party company contacted me to set an appointment to appraise the damage to my vehicle. A few days later I contacted that third party to check the status of my appraisal, and was told that I needed to contact the actual insurance company. I emailed the property manger again September 25th 2017, asking for corporates telephone number. She gave me the number and her mangers name. I've called SEVERAL times since then and have yet to get a call back. Please advise as to what I can do about this matter.

Hello,

i live in 5795 Winston Court Apt # 262 and I moved to this apartment I called Washington gas for creating account for me and after few months I did not receive bill and they said that I need to go to their office for identity verification, they said that I don't need to be worry I will receive a bill, on July 2017 I was out of the country and my wife received the few gas bill from Conservice and my wife went to leasing office and they told her that you should pay this amount soonest possible.
so we paid 512$ to Conservice THROUGH STONERIDGE WEBSITE for the Gas bill.

On September 14, 2017, i received another bill from same period from Washington gas and i went to leasing office and i am told that i need to talk with Conservice about this issue and i talked with Conservice and we made a conference call with Washington Gas and once Conservice representative confirmed that washington gas already did billed me for same period so the conservice agreed to REFUND (512$) paid to conservice through Stoneridge website for gas.

And now after several inquiry with conservice i was told that because the stoneridge apartments cancelled the utility contract with Conservice, Conservice send all balance, Credit accounts to leasing office, and it is been 40 days that i go to leasing office everyday and i do not get any proper answer.

I am writing about my move out statement that I received saying that I am being charged for replacing the carpet.First of all they did not replace the carpet all they did was steam clean the carpet and my old neighbors and I witness them with the machine going into the property, They carpet was ruined anyway from my neighbors water tank busted and in leaked over into my unit and it was waster all over my living room floor from the front door to the staircase.my floor was soaked in water for about 3 days before I realized that it was getting wetter and wetter.I then called maintenance and made them aware of the problem.They came out and checked to see where it was coming from and notified me that it was coming from my neighbors house.They came and ripped my carpet half way up from the closet up to the stairs and removed the material under the carpet and brought in a air dryer to dry the carpet and left it there for about 4 days before they finally came back to fix it.once they did come back they removed the fan and put the carpet back down but didn't staple it or anything to keep it from coming up.I took pictures of the carpet not being placed down properly. I also have pictures of how the mice ate holes into certain parts of the carpet.They have a really bad mice infestation that they don't deal with properly, all they do is come out an leave mice traps for you to put down on your own.Also they are charging me for cleaning the tub!That tub is permanently stained and it has been like that since I moved in there, that was one of the reasons I almost didn't take this unit because I hate the way the tub look.I cleaned that unit from top to bottom before I left and the only thing I will take full responsibility for is the master bedroom not being painted back and the blinds in the second bedroom.My experience living at the village of chortle-town has been the worse and I wouldn't return there if it was my last resort!

Hello,
I have lived in your development for 3yrs now and I am never late on rent. On 9/24 I went online against my better judgment and paid rent early because I just got paid. I received an email that said it was processed. 2 days later it said it was returned for nsf $35. That is INCORRECT. I called my bank just to make sure there was nothing blocking me from doing payments online. They said no, the money is available and nothing shows rejected or bounced back. I called the leasing office and they told me to call rentcafe. I did that and spoke to someone who was very unprofessional who did not help me. September 30th, I went to the leasing office because rent is due and this needed to be cleared up. I showed them all my information online and even my check book to prove my bank info was inputted correctly. They didn't understand why it didn't go thru either so they sent an email to their manager. She called me and sent me back to rentcafe. I spoke to rent cafe manager Shanti and she explained Morgan Properties need to fill out an internal support ticket to request a refund or you can call your spoc (special person of contact). Shanti also stated they didn't see my information in their system at all. How is that possible if I can clearly see it online. I can send you any information you need to clear this up if needed. I should not have to pay $35 for nsf when it is clearly a system error. I paid my rent yesterday minus that amount. Please let me know how you can assist me. I can be reached at [protected] or [protected]@yahoo.com
If this is the wrong area to send this, please forward it to the correct person or let me know so I can do more research.

My Mother, has been a tenant of Warwick Terrace Apartments for the past two years. Her moving to that complex was so that she could be closer to us after my father passed away. Our house was less then a half a mile from the apartment. Since I have no siblings this was the most logical choice.

A few months after she moved and my mother was diagnosed with the early stages of Alzheimer’s. At the time the progression of the disease was being controlled by medication and since I worked out of my home my mother would spend the days with me going home to her apartment at night. Along with her regular Dr visits this was a solution that was working, until her last doctors appointment of this past August where she failed a memory test realized her performance, and as a result she lost the ability to speak coherently for about 15 minutes. "She couldn't find her words" The doctor agreed that it was no longer safe for her to live alone, I moved her with I and my family. I knew that it would mean breaking the lease and that costs would be accrued. This is the way of business. However the events that unfolded and the vindictive behavior displayed by both the on site manager and the property manager has left my family feeling threatened and victimized and that will not be tolerated.

To start with it was several critical days after the doctors appointment passed with no one returning my calls. I had to contact another representative and a different complex in order to get word that I needed to speak with someone right away. When the On site manager was finally in the office, before I could even speak she went almost into a tirade citing how she was a manager and the person I spoke to was a consultant.

I myself suffer from Rhomitoid Arthritis and I was well into several days of moving my mothers things with no help out of the apartment and into my home. So at that point I wasn’t in the best condition to have such conversations. I explained to her that my intentions were taking care of my mother first. To please just send whatever fees are accrued to me.

Had the on site manager chose to end the conversation there none of this would even have ever been the topic of conversation.

As I am getting up to leave she asks me if my mother was going into a nursing home or assisted living facility. At first I thought she was asking out of concern for my mother I could not have been more incorrect . When I told her that my mother was moving in with us with extreme condescension in her voice she said
that such a story would only be believable if my mother was moving from that apartment to either a nursing home or assisted living facility, and that I did not help my mother’s best interest at heart because of my decision to move her in with my family. And that she would need to contact her “Attorneys” about this situation.

I was immediately angered by her comments but I felt it would not help my mother at all for me to loose my temper with someone so curt and immature. I politely told the on site manager that As far as I was concerned my actions were based on what’s best for my Mother and or whatever conversations she had with whomever was her business.

Over the next few days as I was moving the remainder of my mothers property and ensuring that the apartment was cleaned it to accessible standards of the on-site manager seemed to be purposely walking by my mothers apartment with a maintenance worker almost shouting as she walked by that she still hasn’t heard from “her attorneys” yet. I didn’t respond to her because I felt that this still wasn’t an appropriate time or she being the appropriate person to discuss this with let alone in the venue of the parking lot.

The story takes a dramatic turn when upon finishing cleaning my mothers apartment thoroughly I went to the office my soul intention was to drop off the keys nothing else. As I am walking in the onsite manager is gossiping with someone on the phone when she then thrusts the phone receiver at me identifying the person on the other end of the phone is the property manager.

I should have objected more strongly than I did as it was insisted that I must speak with her. However they would not except the keys to my mothers apartment until I first speak with her. The property manager with the same vicious condescending tone voiced everything that the on-site manager had told me when I asked if this could be discussed at a later time because I felt that it was inappropriate to discuss this matter in the venue that it was being discussed I was interrupted and told that they would need writing from her stating that she was vacating the premises which was a minimum of 30 days notice. I explained to them that she has trouble writing due to her condition and that I was power of attorney however they said it had to come from her. I was also told not to bother with any documentation from her doctor because she was going to be treated like any bad tenant.” She would be responsible for the two subsequent months of rent after that I was told to refer to the lease if I had any further questions. I gave them the keys to the apartment which they gave me a receipt for and then I left.

There is a saying that the most dangerous place to be is between a mother and her child if that statement holds true then surely The second most dangerous place to be is between a son and his elderly mother. To keep my composure during this onslaught And not launch into my own tirade was a simple decision to reach. For me to do so would not be in the best interest for my mom. Besides I hadn’t received any invoice all that I have received is unprofessional behavior and childish fits of tempered by people who wanted it known “They Were the ones in charge.”

All of this still would be laughable until we received a threating letter from the property manager stating that the September rent has not been paid, and late charges have been accrued, stating their intentions of turning the matter over to their attorney to begin eviction proceedings. I find this truly remarkable since she hasn't been residing in the apartment since the Last week of August, and all parties involved are aware of this. It was at this point I started making my anger known to these individuals.

I take exception with the property managers statement that anyone in the employ of Morgan properties has any sympathy at all regarding my mothers condition with Alzheimer’s. What I do believe however that these two “Managers” feel empowered because they think they can threaten and badger a 79-year-old woman with Alzheimer’s who can’t defend herself. But she doesn’t need to defend herself. That’s what she has me for. So I went on a public forum to express my frustrations which I found it distasteful and appalling. This property manager stating what her intentions were, I countered were opposite to what was perceived. The September Rent was not paid because she wasn’t living there, they were aware of this, It was explained along with a letter from her doctor explaining why which they refused, however they did accept the keys, along with my contact information and my address to send all future correspondence . What should have happened next was that a final assessment for costs in the form of a bill should have been generated then sent to me, which upon receipt would have been paid or negotiated with your collections department for payment.

What is fair for the other tenants are of no account to me, I don’t need to hear that line again. What ever you people are going to be charge if I think it’s fair I’m going to write you a check if I don’t I’m going to turn it over to my family’s attorney. It was uncivilized for your staff in venturing an unwanted opinion expressing where are my mother goes for her care, then stating that they would only cooperate if she went into a nursing home or assisted living.

Had that comment not been made regardless of how intended, I can guarantee you all of this controversy and what is to follow would have been avoided. Perhaps in the future these two “managers” should be counseled, in showing proper, professional restraint.

No one ever even wished my Mom well in all of this

Morgan properties has created an App supposedly to be convenient to make payments online it's called rentcafe however the app is not user-friendly. if you accidentally press "pay now" it automatically submit your rent payment, without asking you are you sure you would like to go ahead and submit a payment some people make an accident by pressing the button 🙄 resulting in an NSF payment. if you have any NSF rent payments they close your online payment account and they make you go to Walmart and stand in customer service lines and make your rent payment in person... it's unjust it's unfair and the management dont care and are extremely rude about it and they would treat you like s***... So I tried to send a payment through bill pay, funds taken from your account😒 but yet they refuse bill pay as well, the only way they want their rent money is by you going to Walmart & standing in line and making a payment in person and they give you a little card to do so. So for all you full-time working people they may have to work, work overtime, and travel ~don't live here! is not convenient!

To whom it may correspond - I am having a very strong disagreement with local property Manager Ms. Sonya Bryant due to the following issue: After living for more than 4 years at your property at 76 Woodland Rd Apt B2 Short Hills NJ 07078, I never been delinquent for my rent, not even late since I always have used the auto payment tool in this residential portal.

But for some reason that neither I nor Sonya can explain, the auto payment did not go through this month on Sep 1. Just yesterday (9/12/17) I got 2 notices (hand delivered) regarding this issue and I was charged $650.50 extras for the no payment of the rent (Late fee $250 and Legal fee $400).

As soon as I received the legal notices I paid the rent of Sep 2017 for an amount of $2, 669.88 (Water $51.13; SERVICE FEE $3.75; Rent $2, 505; Pet fee $35 and Garage fee $75). If you check the resident portal you see that my bank account is still there but there was not automatic withdrawal in Sep 2017. Again, I am very surprised and I do not know why this happened since I did not make any change to my auto-payment tool.

2. Again, I do not feel responsible for the late fees since I have been using your resident portal for almost 4 years and I never had a problem with it. That is the purpose of the Auto payment feature right? I do not think neither Sonya or I can explain why the automatic payment did not go through this month but it looks like something went wrong with your resident portal.

3. Alexa who is working with Sonya mentioned to me at one pint that maybe there was a problem with my bank but that is not the case. I just visited my Chase Manhattan branch an we called the help desk group and they confirmed that there is nothing wrong with my check account ending in 4465. There was never an attempt by your residential portal to retrieve money this month. They are willing to have a conference call with all of us at [protected] any time you want. Also, there are enough funds in the account to cover the rent.

4. If I knew about this problem earlier of course I would had paid the rent several days ago, but I just found the two notices under my door yesterday 9/12/2017 and strangely you can see that one notice is dated on AUGUST 11, 2017 which does not make sense since we are talking about the Sep rent. And also is very strange that the notices came just yesterday when late and ALSO legal fees had been incurred. I never had a chance to pay the rent on time.

In summary, I NEVER been delinquent or even late with my rent payment and I can prove that there was no issues with my CHASE bank account. Most likely this was an issue with your residential portal.

Please give me a call at your earliest convenience at my cel (347) XXX or my office (212) XXX to try to talk about this.

I can not let this go through because who will assure me that this does not happen again? What is the purpose of the auto payment then? I have a baby at home and I cannot just spend extra $250 for a glitch in the system. I am not blaming you guys but also do not make me pay $250 I do not have. Thanks.

Best Regards,
Ernesto M.

hello there
I've been robbed at gun point in my apartment I really don't feel safe living here anymore. I would like to break my lease. I've called many times, but can't get anyone to answer. The Resident Manager told me that the lease can't be broke. He told me that they can only move me to a different apartment. Again, I don't feel safe living in this area. The robbers held me at gun point. Thank you for your time and I look forward to hearing from someone, I have a police report and this is my case #[protected]. I need to move out as soon as possible.
thank you

The Colony at Towson rental office has not contacted me again regarding questions and concerns with my security deposit refund. Each time I call I get voicemail, I leave a message and no response. Now I am emailing the manager, [protected]@morganproperties. Still no response after many days. I finally contacted the Morgan Properties Corporate Headquarters to include them in my request for some form of customer service, but have not heard from them.

I am forwarding pictures of the kitchen and countertop in question. These countertops are a laminate layover which are in need of updating, along with cabinets, flooring and more. THey arecharging me $150 to replace countertops. This is not a scenario where you can back charge the previous tenant for “OLD” items in need of replacement that were existing in the apartment when we moved in.

I have attached a copy of the final invoice and the refund check. I am in agreement with all charges with the exception of the $150 for countertops. I am also a property manager and manage several properties myself, so I am well versed on what items can be charged to a tenant as “beyond normal wear and tear” damage which this is not.

Please get back to me asap regarding this matter so that we can come to a quick resolution to this matter.

I am writing this letter asking to be let out of my lease due to several service failures and environmental issues. This summer I have encountered several unacceptable mishaps that I or no other tenant should have to deal with. In this letter, I will in full detail describe each encounter and the turnaround time in which they were fixed.
Air conditioner
On Monday June 12, I called emergency maintenance because there was an unusual smoke and odor in my apartment that was causing my eyes to burn and water. The maintenance technician came and checked inside and out the apartment to figure out where it was coming from. When he checked in the furnace room he discovered that the furnace was frozen but the fan was still running and that was where the smoke and odor was coming from. He disconnected the furnace, the thermostat, and the box outside on the wall that hooks up to the AC unit. He then said he would come back the next day to see if it had thawed out. Tuesday June 13 the maintenance tech came to check to see if the furnace had thawed, he said it was still frozen (it was 97 degrees and 96 degrees the day before) but he will keep coming back to check it. He never came back. Wednesday June 14 I called the rental office to get an update on what was going on. The rental office employee informed me that they weren’t sure of any details regarding my Maintenance request but would have a maintenance supervisor call me with an update. No phone call was made to update me on the status of my request or to inform me of when someone would be out again. Sunday June 18 I went to Mal Mart to purchase fans for my apartment because the constant 90-degree weather was becoming unbearable and my son has some respiratory issues. Monday June 19, I called the rental office again to see if an update was available. Again, I was told a maintenance supervisor would give me a call back regarding this issue. When the maintenance supervisor called me back he stated that a part had to be ordered and once the part came in they would be out to fix the air conditioner. Another week went by and still no air. Friday June 29 a contractor came out and fixed the air conditioner. He explained it was a simple fix and either the maintenance techs that were coming out didn’t know what they were doing or they just didn’t feel like dealing with it, but either way it shouldn’t have taken this long to be fixed.
Dog Feces and urine
On July 28, I called to complain about the dog feces outside of my patio door. I don’t have a pet and I don’t want any dog waste outside of my door. My son is restricted from playing outside and I am restricted from opening my windows because it reeks of dog feces. The dog also urinates on the patio on the 2nd floor and the wood soaks up the urine so that gives off a bad odor as well. When I walk out of my patio or sit outside of my patio all I can smell is dog urine and feces. This is very displeasing. This also isn’t healthy for inhalation. Due to the recent heavy rains the Feces has washed away. However, if it wasn’t for the rain I would still have Feces on the wall next to my patio entrance. I have complained several times about the pets in the building and the lack of clean up behind them.

Water Problem
Wednesday July 5, I came home and the Master bathroom floor was soaked with water. Wasn’t sure why or where the water came from just knew it wasn’t there when I left out. I assumed that the neighbors above me may have left the sink on or the tub overflowed. However, I called emergency maintenance to have someone check it out. I spoke with dispatch and he told me that he paged for someone to come out to check everything out. No one ever came out. Saturday July 8, I saw a rental office employee and explained what happened and she checked to see if a ticked had been placed. She told me that she see where a ticked was placed, but there was no notes and the ticket had been closed out. She told me she would create another ticket for someone to come out and look, but no one ever came. Friday July 14, water was pouring out of the exhaust vent like a sprinkler. I called the rental office and explained what I was witnessing and was told someone would be right out. Of course, no one ever came out. Wednesday July 19, I heard a noise coming from the bathroom and saw water dripping rapidly from the ceiling above the tub. I also observed multiple water pockets where water was gathering but hadn’t broken through to begin to drip. AGAIN, I called the rental office and asked what is going on and why hasn’t this issue been resolved. When I called two weeks ago, when the issue initially started. Apologies was given and once again I was told someone would be out to access the situation. The maintenance guy came out and said the neighbor’s upstairs tub overflow drain wasn’t working properly and that’s where the water was coming from. Therefore, their soiled bath water was pouring down into my apartment. This is not only disturbing, but it’s also a biohazard to have soiled bodily water to leak into someone else’s home, especially their bathroom. I have sent two complaints to corporate and it wasn’t until I mailed a complaint letter including pictures illustrating everything did someone come out and fix my ceiling (August 21). I requested maintenance on July 5 and August 21 is when this issue was resolved. That is totally unacceptable and unsatisfactory customer service that was provided.
Customer Service
Saturday August 5, I went to pay my rent at the rental office because the online portal is once again down. A leasing consultant made a copy of my cashier’s check and stamped and dated my receipt. Sunday August 6, I received a phone call from Nakia, leasing manager, at 10 am (the rental office doesn’t open until 12 noon on Sunday’s) stating she was not going to process my rent payment due to a delinquent balance of $592 and that I could bring the past due amount to the rental office or come pick my cashier’s check up at noon when the office opened. I asked why did I have a past due balance and she told me from past due water bills. I asked her could she give me a usage summary of my water bill she told me I could speak with Brenda, the property manager. I asked to speak to Brenda and Nakia then told me she wouldn’t be back in the office until Wednesday August 9. I reminded Nakia that it was a Sunday and financial institutions were closed and the online portal was down so there was no way for me to bring the past due balance anyways. Nakia then told me if I didn’t bring the balance she wouldn’t process my August rent payment of $1260 and that she would also be adding late charges and fees to August rent. I asked her how can you assess late charges if my rent wasn’t late? Nakia then told me I either pay it all now or take it to court, but either way she wasn’t processing my payment and late fees and court fees would be attached. I asked Nakia for a detailed print out to show me my month by month break down of water usage and she told me to go to court. It is totally inappropriate to call a tenant on a Sunday morning before the rental office opens to harass me about a past due balance that she couldn’t provide proof for. Not to mention if I had needed something from the rental office I would have to wait until noon to get in touch with someone but Nakia had the audacity to call me and disturb my morning. Monday August 7, I went on line a filed a complaint under the customer feedback link explain everything I had been dealing with since June 12 when the air conditioner stopped working. Tuesday August 8, I received an email from Brenda Freije, Property Manager, saying she would be back in the office on Wednesday August 9 and she would look in to this situation and get back to me no later than Thursday August 10. Thursday August 10 I received no follow-up phone call or email. Friday August 11, I called the Morgan properties Corporate Customer Service line and left a message for someone to please call me back in regards to everything I had been experiencing. Later that day I received a call from Brenda. Brenda explained she hadn’t forgotten about me and she would call me by the close of business on Friday August 11. Monday August 14 received a call from Brenda again saying my monthly water bill is supposed to be paid with my monthly rental payments. However, the water bill statements are mailed out separately so how am I supposed to know what the charges are from month to month? Brenda explained that for some reason the water bill statements come back to the rental office instead of the tenant’s homes. I then asked how can the tenants be held accountable if they are not receiving the bill and they are being held at the rental office and we are not being notified. Also, that the online portal is always down so you can’t check the online portal either. Wednesday August 16, I sent a letter to the Morgan Properties Corporate Office asking for my Lease to be terminated due to failure to maintain fit and habitable premises.
It is unfortunate to have to constantly call and complain about the same issues. Customer service should always be held at a high standard and I feel like at this rental office that isn’t the case. I believe that if it was a different demographic population the customer service would be different.

My name is Carlos Moreno
a resident at Quail Hollow apartments
Glen Burnie, Maryland
I have been living in this complex since 2008.
Unfortunately, nobody in the management office seem to care or verify work orders get done by the Maintenance Staff Requests
I submitted a work on Wednesday [protected] for my kitchen light and dish washer leaking water on top of counter and floor. She stated Maintenance staff was alerted to fix the issues in my apartment. A technician was sent Friday 18th and did not fix the light or the dish washer either called back same day, nobody answer in the office during business hours left a message and nothing.
Called back Saturday assistant supervisor stated was not an emergency and I have to wait until Monday 8-21 they will come to fix it.
Again nobody showed up.
Tuesday 8-22 I called again, they sent the same guy that came to do nothing the first time he left the dishwasher on and said it was fixed and that there was nothing he could do to fix the light. He left and 20 minutes later the counter top and the kitchen floor was floded again.
Called back the office and explain the situation and not to send that technician ever again to my apartment. He does not know what he is doing.
Assistant manager stated will get someone to fix It It It is Wednesday 8-23 called the office left a message for the the manager to call me waited all day and nothing.
With previous managements things would take more than 24 hours to get done
This new management team does not seem to care enough to do follow up on work orders.
And I am sorry to say it is th worse management team and Maintenance staff in all the years that I have been living here.
I feel very frustrated with this place, I just want to get out of here now.

My living room ceiling collapsed on 08/19/17 due to a plumbing issue. I submitted a ticket 1-2 weeks prior to this event stating that my main bathroom toilet would not stop leaking. Once the ceiling collapsed the maintenance tech on call arrived, they cut the ceiling down to release the water that had built up in the ceiling. Someone came out to restore my carpet but since 08/19/17 no one from the management team has come to evaluate the issue. My floor is still damp, my ceiling is currently open and I have no instructions on what to do or how to proceed

I have contacted Morgan as well as the courts in the county of the apt I used to live in. All bills were paid but Morgan not only has 4 entries on my credit that were dismissed and no eviction but one additional one is not me. I furnished info to the credit bureaus but Morgan refuses to respond to my complaints and request for information to fix this problem. They are the worse and don't care that they screw up other folks lives. Morgan had horrible service when I lived on their property but I took care of my responsibilities but they have completely screwed me and won't bother to reach out to fix it. How hard is it to do your job. I guess really hard for these jokers. Do not rent from any of their properties. They don't give a damn about their customers or the lives they ruin.