Motel 6’s earns a 1.1-star rating from 1035 reviews, showing that the majority of guests are dissatisfied with their stays.
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Unhealthy conditions
Was first booked in room #108 but the bathroom was literally flooded. Then they put me in room #227, and it had rats in it and the toilet overflowed and would back up with fecal matter. Freaked out, I checked out and slept in my car in the parking lot. I could not find another room at that hour. So I went back inside the next morning because I feel they owe...
Read full review of Motel 6Noise and lack of complaint solving
After trying to go to sleep at 9:30 and continual elevated noise by surrounding rooms. Called front desk and was told he could do nothing cause he didn't see anyone on the camera. Between 10 and 11 pm the people in room 201 left and came back and more people continued arriving. The kid is still screaming at 11:42 pm. Front desk will not do anything. I paid to get some rest after a long day of driving.
Desired outcome: Make them enforce the rules of the town.
Management abuse of power during policy
My wife and I had a verbal argument in our room it was not physical my wife at times gets loud but she was not that loud. When Adrian had called up to our room gave me a warning and as the phone call came in my wife left for work. The argument started after I had a sizer. But I don't understand why he put us on the dnr list he just gave me a warning I...
Read full review of Motel 6Everything
We booked a room on Sunday May 2nd around 6 and we got to the victorian sparks location and the front desk man was very rude and told me that he didnt know What to tell me because there were no more rooms available online it says a different price than when you go in not talking taxes type. So me and my girlfriend had taken a taxi here with our two dogs and all of our bags and we were stuck because there was nothing they could do about it even though we booked a room 4 hours prior to coming. We then came the next day around 9:00 p.m. and paid $90 which is absolutely ridiculous because on the website it said $58 and then was told we could only pay with a card and then we went out of our way to go get a card then called and was told that we could pay cash which one is it mind you we have no car so we're taking a taxi to all these places. The lady that walks around and knocks on the door with extremely rude and just made it really uncomfortable to even go outside anyways we have no remote it doesn't work our room was filthy the door doesn't work to the bathroom the toilet is unacceptable the shower has mildew and hair it on all the towels and we were getting ready to go to bed and I got bit by something in the bed couldn't find what it was but I'm pretty sure it was a bed bug our door is the front door is an inch crack all the way around it so spiders come in which we found too one was crawling on my wife's arm. Unfortunately we have nowhere else to rent so we are stuck here but we are very dissatisfied and every day we've been here the rent has changed and everybody has been so rude and I've already paid at least $500 in 3 days I would love to be compensated for this or maybe give in some extra nights in a different location thank you .
Desired outcome: I would like to get compensated or maybe get some free nights at a different location
Rude front desk and pathetic tv signal.
Thursday, April 29. Palestine, TX. That hotel needs to change from DIRECT tv because that area gets way too many storms for a damn satellite system. The front desk woman, however can be fixed. I went down and asked about maintenance and she said he had to stop and fix something right quick "we only have one". Not the problem of the paying customer. Then...
Read full review of Motel 6Condition, water, etc etc
I have several complaints regarding two Motel Six hotels.
Anchorage: When first opened this motel was clean and comfortable. It has gone steadily downhill. I stay there when I travel outside as I can leave my vehicle there at no charge for up to thirty days. However, on last three stays, the 'residents' were noisy at all hours of the night. By residents, I mean the people and families who are obviously long term residents, alchoholics, drug dealing and prostitution. ( I once was awoken by a woman giving directions to her "John" on how to get there and what room she was in and yes she was dressed for the occasion) My last stay, in late March I had made a reservation, advised I needed airport shuttle at 02:30 am for a 4 am flight. When I checked in I advcised the same thing. At 01:30 am, after no sleep do to the drunken lound conversations next door and in hallway with a baby crying whole time I decided to leave.
The night shift person said I wasnt on the list for a shuttle and then advised there would be no shuttle until 3 am, too late for me to check in for my 4 am flight (with dog). The other reason I stay at Motel Six is you allow dogs, which I have travelled with for 50 plus years. The clerk did call me a cab, which didnt show up by 02:30 so I left and parked my truck at Diamond parking lots, which cost me an additional $250.00 on my return yesterday.
The other Motel Six I am complaining about is in Woodland, California near the Sacramento Airport. My first night, taking my son to airport for early morning flight, April 22/23. Room 133, NO hot water for shower in morning. I complained in morning and manager gave me a whole 25 dollars off a $86.00 bill. They did not give me a senior or AARP discount. I again stayed there with my brother, as he gave me ride to airport in morning of April 27. We were upstairs in 229 I think. We had hot water that evening, but in morning, when I wanted a shower as my brother did, NO hot water. I had no time to complain. Besides people coming and going, yelling and pounding on doors all night and two obvious drug deals in parking area, which I observed (retired Law Enforcement Officer), the hotel was dirty on outside, litter, trash, garbage overflowing, dog feces everywhere. Simple power washing stairs and walkways would be easy, let alone some paint here and there. I stay at Motel Six (or did) because you allow pets. But this apparent business model of turning off water heaters, not keeping area clean of trash, drug dealers and allowing long term residential use is just slum lords for travellers.
Desired outcome: Full refund for three nights
Motel crimes
Hello, report, update, threw 50 states, switch around all to gain. Off victim witness. pulled all call s, radio, news. US Gov op4, or other official, officer, agent, ht 5 ft 7/ 1 2 at 147, shoe 7 12. Other motel hotel all think use name id, lawsuit filed cr cv liability, 230 person in room. Last time this pre crimes. more Russia intelligence, London. idiots. exceeded lindon law out country killing on country killing extinct species double triple, jeopardy murders. paid self, schools, more went on over 10 yrs still today 4 26 2021 stare az, others
Bad service, loud neighbor’s
I called and reserved two smoking rooms only got one of them that wasn't a huge issue but if they didn't have it they should have told me when I pulled up around 8 pm the parking lot was packed and an hour later half the cars were gone then different cars showing up It doesn't take a rocket scientist to figure out what's going on here but whatever then I was woken up at 6 o'clock in the morning by someone with a rusted out two or three colors with no muffle Honda Accord just reving their car outside my room and when I went up to ask if this was a normal thing I got no answer I rang the bell no one showed up at all
Desired outcome: Refund I’m not paying to be woken up by someone in their 20 year old [censored]box
Manager
On April 14, 2021 I booked a room for that night with the understanding that I would be leaving the next day. The next day I was informed that I would need to stay a little bit longer and didnt know exactly how much longer so I would just pay each day at the front desk instead of booking online. I had the same room from Tuesday night until Friday morning...
Read full review of Motel 6Alarm going off
The alarm was going off 3 times beginning at 2am which also caused me to have several seizures and not be able to sleep. As I paid to be comfortable and sleep, this should be fixed by giving me another night. The room doesn't even have an outside wall, telephone, and there is constantly fighting and police outside as well. The fire alarm had no reason to go off and caused me medical issues.
Desired outcome: 1 free night tonight as I wasn't able to sleep and alarm caused seizurea
Services rude front office employs
I requested a down stairs room I called 4 times before my visit and was guaranteed I would get one! When I got there the bottom floor rooms we not available!!! The same day I had to goto the office there was no toilet paper the receptionist asked how long I was going to be there and reluctantly gave me a roll!!! Next day left for the day came back the room...
Read full review of Motel 6Studio 6 Bryan, Texas
I made a reservation in March. The price was $57.00 for the night of April 10, 2021. I called around 3 that afternoon to inform them that we would be checking in late due to my husband being in a rodeo at the Brazos Expo center. At first, they could not find my reservation. And, they said they were totally booked. Then, C.J., whom I assume is a manager, got...
Read full review of Motel 6Room!!!!!
Kennewick Wa. ID# 9045. Check in was great Kim I believe was the gal checking us in! Room looked good when first entered. Later found desk was very unstable about to fall apart! Also side table was same held together with plastic zip ties. Laying in bed looked at celling and noticed smoke alarm was covered in plastic! no way was it going to work! When checking out the next morning told gal at desk dont remember name the impression I received was too bad! also very noisy outside room in parking lot most of night. Stoped staying at Motel 6 a few years ago because of the clientele it attracted but decided to try again, my bad wont happen again! also no bedside lamps! My e mail is [protected]@hotmail.com. Thank you Jim
Desired outcome: Would like refund!!!!!
No hot water
No hot water not even warm at the King City motel6 in California off the 101 .
internet
Your ad here says that states has HIGH Speed Internet I do a lot of work on my computer that requires a good internet connection, which the Lincoln, Ne Airport does NOT! I won't even mention the fact I can't use my Firestick to watch movies since this location does not offer any premium channels ex. HBO I have to go out and purchase addition data on my phone for this service
John Logsden
[protected]@yahoo.com
Desired outcome: Free certificate's emailed to me for a few night stay
Front desk old lady. Camelback 68 st Scottsdale az
I come in and right away the lady screams that there was someone in front of me which it wasn't I was the first one. She didn't ask me she told me to get my back and when I told her I wanted to get a room for three days she showed her disgust on her face and said I'm not gonna take that much money I'm only going to rent it for one night. And when I was trying to get money out the ATM and the front desk room she complained if it gives you big bills I'm not gonna take it. I'm not gonna pull the race card here but it sure seems like she didn't like who I was and didn't want me there and this isn't the first time with her
Desired outcome: Lawsuit or apology
Noise, cleanliness, staff
Hi
The last 3 nights have been very noisy. Dogs and people. One rude staff member named Duke. Tevon Heather and Dawn are great. We have paid too much for this kind of service. We got moved to another room and it's not a whole lot better. Should be able to sleep at night almost impossible. Had to move at 3 in the morning on Saturday. Ridiculous I'm exhausted.
Desired outcome: Contact me
Feel like you're being harassed by the front desk I do not feel comfortable staying cheer at the hotel for the rest of the week
My husband and I have been here at Motel 6 since Monday February 15. On the next day we paid to stay for a week with a promise of a microwave and refrigerator. The microwave was brought to room on Wednesday but no refrigerator. We have asked multiple times and keep being told that they will bring one. There is a front desk employee who has told us that we...
Read full review of Motel 6Multiple cancelation attempts unsuccessful
We booked two nights, but wanted to check out after the first night stay. Due to inclement weather there was no staff working that day to check us out, therefore we left and called first the local hotel then the reservation 800 number by the check out time of 11:00 am (actually called at 9:00 am) to check out and cancel our second night stay, but...
Read full review of Motel 6Maids and ice and random men running front office
The maids come into the room and force you out and steal from you. This is a complaint from more than one occupant here. One maid told a woman to get her [censored]ing [censored] and get out if they couldn't clean her room and banged on the door for 10 minutes. I had a front desk man open my door on 3 different occasions while I was naked. I also told them about me...
Read full review of Motel 6Motel 6 Reviews 0
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Motel 6 emailsonline@motel6.com100%Confidence score: 100%Supportgroupsales@motel6.com82%Confidence score: 82%salesguestrelations@motel6.com79%Confidence score: 79%communicationmy6appfeedback@motel6.com78%Confidence score: 78%support
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Motel 6 address4001 International Parkway, Carrollton, Texas, 75007, United States
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