Mr Price Group / MRP
Reviews and Complaints

Re my order number : [protected]

Kindly note that I placed the above order on 3 December 2019 and to date am still waiting for delivery to my nearest branch. it is now over 4 weeks!

I have been into my nearest branch twice and both times it hasnt arrived and the staff there are unable to assist me, other than say that there is a lot of very unhappy customers in the same situation!

The most annoying thing about this is there is a maternity dress amongst the order for my daughter who will end up having her baby before she gets to even wear this dress.

The other annoying thing is part of this order was for Christmas gifts which I had to rush out to replace with something else.

I am a very unnoyed and unhappy customer of Mr Price and have been supporting them for many years, but am not sure I am wanting to continue to do so and considering closing my account with you.

My credit available on my account is not correct

I made a payment last month and this month i have R100 available

So yesterday i contacted the customer service department and she said that she would send in a request so that the can fix it untill now nothing has happened

So i contacted them again now and talked to a lady that was cheecky towards me and said that the people that should handle the request is not at work today and that i should wait

So i also qualify for a credit increase so i sended in the sms and still nothing has come from that also

This is not the first time that this have happened, and when i asked the lady why this is happening
All she could say is that she does not know it is a system error

I am very disapointed

Good Morning

Mr Price had a promotion last week until December 17th. It said if you order by the 17th you would be getting your orders before christmas. So please tell me why my email from mr rpice said it will be delivered on the 27th? I have just called city couriers who confirmed it will only be next week sometime...

The whole point of ordering on the 17th for me was to get my order before christmas.

ORDER [protected]

I made an instant EFT payment on an order on 16 December 2019. It was deducted from my bank account but I didn't receive an order number nor a confirmation email. The order included a collection fee of R35 as I would like to collect the order at the Cape Gate branch. When I went back into the app the items were still in my cart. I contacted MrP on via Facebook, sent them screenshots and they directed me to help@mrp.com. I sent an email with my proof of payment, my details and also the screenshots of my cart which was supposed to be an order. Nobody responded to me until I phoned the call center and the lady told me to send her the proof of payment again and she didn't pick up any emails I had sent her. She was being arrogant and snarky towards me when she kept on getting my email address wrong. Eventually she was able to send me a mail which I responded to. After that, because I still didn't get a response, I followed the same process and called again. I managed to speak to the same agent who again was rude to me and told me she escalated the matter and it would take 24-48 hours. Today (18 December 2019) I receive an email requesting all the information I already sent twice. Mr P Home currently has R1514.90 of mine which I have provided a proof pf payment for and I have still not even received an order number nor my money back. Why must customers pay for a system issue and deal with arrogant and impatient agents - to them this is is just a job. They don't care about customers at all. I feel like I am being sent from pillar to post and nobody is taking any ownership and I get the feeling the company does not want to pay my money back and also not give me my order. Completely unethical way of handling a customer case when it is related to a system issue and customer "care" does not even exist. Completely disgusting and unacceptable to have to run after my own money when nobody is willing to just take ownership and fix the issue.

I have just had the worst experience with Mr Price online. I ordered some items on 2/12/2019. And my confirmation email stated that the items will be delivered by no later than 11/12/2019. So on 12/12/2019, I called the contact centre and was advised that it is on it's way to the store. My husband also went in to the store to enquire. But there was no delivery. I called through again yesterday, 17/12/2019 and was told that the item was delivered to the store but the store has not checked it in yet, but I can still go to the store to collect. So I went after work and was told that there is no parcel for me there. the manager then attempted to call the contact centre and courier department. I waited in the store for close to 30 minutes while she was placed on hold and transferred from one department to another. I then left as I could not wait any longer. I called her today and she was told that the courier company will contact me today. I the called the contact centre once again, and was then told that the package was delivered on 11/12/2019 but because it was damaged and not in a good condition, the store controller sent the package back. No one at the courier company bothered to let Mr Price know that the package is sitting with them. Now Mr Price tells me that I have to wait another 5 to 7 working days to get my money back as they no longer have some of the items I ordered in stock. I was given the option of receiving a voucher but I do not want to shop at Mr Price online or in store ever again. Mr Price has no proper system for tracking orders. The app has an option to track but it always came up with an error message when I tried. Long story short, I want my money back ASAP!
My order number is [protected]. I know that the voucher has already been issued, but after this whole experience, I don't want to shop at Mr Price. And would just like my money back.

Your online order status has changed to DELIVERED for Order [protected]
Good Day

Please can I have someone look into my enquiry. I have ordered a couple of things online but only one item was delivered today.

I have received the white and grey strip dress only and the receipt only shows the one item after I have paid everything.

I tried to track the rest of my order but it shows it was delivered. It seams that im going to have a problem eveytime with you guys now.

I am not going to phone after you, can I urgently get a response please!

Thank you
Loshire

I ordered a pair of shoes online and paid express delivery to have them delivered within 3 days to a store close to me. 10 days later I still have not received my shoes. I have phoned the online number 6 times phoned the customer care line visited the store everyday since 20 November and have received empty promises of receiving a call with an explanation. Every possible excuse has been provided from blaming the courier company blaming the driver blaming the dispatching store! I am sick of excuses I want my shoes and a full refund for express delivery that never happened. This is unacceptable!

I got a call this afternoon that I will receive an mrp simcard that will be loaded with airtime they say its a free simcard this is in connection with my sheet street account. And they say its not a contract sim card. Well I am not interested in the sim card I don't anything to do with it.

Please cancel it I dont want it to be delivered because I dont want any extra charges on my sheet street acount.

Good day Sir/Madam.

Hope this email finds you well.

I have been trying to get my phone issue resolved for over two weeks. All I get is the run around. I had bought a phone for R2, 000.00 cash, a Nokia 5.1 from your store in promenade mall Cape Town.

In two weeks of use the phone failed to read the sim card and I could not make or receive calls as it was not picking up the Vodacom network I was using. Long story short, I took the phone back to the store in the same week it got faulty.

It was sent to the Vodacom repairs shop in Somerset and I was given the job number 13207803 via SMS. Couple of days later I receive a notification saying that I will have pay R2, 719.67! for damages. Which is more than what I paid for the phone.

I then called the repair shop 26 times on the number provided in the notification (021 851 4610) with no answer. They picked up on the 27th time. Talking about if I don't pay I will not get my phone fixed.

I called MRP in promenade for over 20 times, their phone is always busy which is understandable because you are a busy store. But when you call and it rings with no answer it is very frustrating. Because the line is always busy with someone else's call but when I call nobody seems to pick up.

Anyway, I had left messages for Nicole who is the phone sales rep who sold me the phone she does not get back to me. Now I'm stuck with a bill of over 2k, no phone, and no one is making any sense they are all giving me the customer run around.

For a phone worth two thousand rand with only a sim reading fault, I'm not even willing to pay one thousand rand for repairs or anything for that matter. The phone got faulty on it's own within two weeks of use.

Please help urgently. I bought a cash phone cause I didn't want a contract. I loved that phone and I was enjoying its features. Please get the guys to fix this issue and return a working phone to me urgently .

Kind regards,
Athi Nombengu

on Saturday 9 November 2019 I bought a few clothing items including a floral dress. Today, Monday 11 November 2019 I decided to wear thhe dress to work few hour later the stitching of the dress on the side by my thigh has been unravelled. I work in a place where I am seated the whole day therefore the dress couldn't have been torn due to my movements. The quality of the dress was not up to standard, so what do i do now with a brand new dress that has torn due to no fault of mine. I am really unhappy about this. I would like to receive another dress because of the way this one got undone it can not be repaired.

Hi
I took over paying my mother's accounts as she is old now and cannot do it herself, I noticed that when I made a payment on the 7th of October the receipt indicated that the balance was R1650 and I received a statement that indicated that the balance is R930 and no one at the store could explain and we called the call centre where this rude lady just said why are you pretending to be someone your not, and I indicated that I told the staff that but she just hang up the phone . Without an explanation I'm still puzzled now to how much I owe, but now that you've just lost a customer, all pay it off then I'm done with MR Price thanks

Hi
I bought a pair of pumps from MR Price at Bluff Towers, 318 Tara Road Bluff Durban and after my 3rd use of these pumps the front stitching is starting to open up. Just by the way let me add that I bought a size 5 and that is my correct size, reason I feel I have to make great emphasis mentioning this is because I know how Mr Price staff/management never want to take accountability for the poor quality stuff that is being sold in store. I'm very disappointed and as a regular customer at Mr Price I've made up my mind never to step into this store ever again because this is not my first experience and I am absolutely disappointed. I would imagine that and retailer would have to put their stock through a Quality check before displaying. Why is this not happening? I mean if you understand this by the second use and it opens up that's a bit ridiculous! Please I need some type of feedback in regards to my concern.
My contact number is [protected] alternatively my email is [protected]@gmail.com. I would however appreciate to be called rather than email.
Thank you

Mr Price Home on the day of purchase, they took off twice the money for one item. Showed them my bank statement showing it has been taken off twice, but referred me to my own bank saying that the bank must give me the money back! WHAT? After back and forth running from bank to Mr Price Home, I had to wait at the store for more than 2 hours, as the manager did not know what form I must fill in for investigation on their side. Ridiculous! No knowledge at all but she is a manager. And I still dont have my money back.

I just spoke to your Mr Price Home Store in the CapeGate Shopping Centre in Cape Town and their service is appalling. First they want to know by me what he code of the product is. I said I don't work for you, I am a client and I don't know what the code is. Then she says then no they don't have stock. I said how do you know you don't have stock if you don't even know what he product code is? The lady on the phone was called Lizanne and she then finally said she'll go check.
When she came back she asked me what is the price of the duvet inner I'm looking for. Once again i said, I don't work for you, so I don't know what he price is, I am a client and I want to know if you have stock.
Lizanne then told she only has a no-name brand showing R5.99, which is an impossible price for a duvet inner and then by the way, they don't have stock.

Really? Is this the service from your stores? I am shocked. In all the years I've been shopping at your stores, I have never received this type of service. This was definitely enough for me to never shop there again.

Good day

I bought a set of 4 towels from Mr Price Home at West Rand Retail Crossing, in May 2018. Due to renovations being done at our home, the towels were never used up and until the middle of August this year(2019). I bought the towels then because it was exactly what I wanted for my new bathroom. If I am not mistaken I paid approximately R179, 00 per towel. The price "suggested" good quality, it also seem and felt like good quality.
After 3 washes the one set of towels had holes in and the cloth faded away leaving only thread on parts of the towels. I took it back to the above mentioned branch on 20 October 2019 and was assisted by Phindisiwe (the manager in charge on that Sunday). Unfortunately I don't have the slip anymore as the ink faded and I threw it away. She promised to get back to me the following day, which was a Monday. I didn't hear from her and phoned the store on Tuesday 22 October 2019 and spoke to Hanlie (the manager).
According to her, there is no way that I could be helped, because I couldn't provide a slip. She said that those towels might only be worth less than R50, 00. This raised my concern regarding the quality of Mr Price's products.
I have spent more than R25 000 at Mr Price Home to redo the interior of my house. I am deeply disappointed in the quality as well as the after care service. I have no intension to scam the store by returning the towels. I am well aware of the fact that it has been a year since the purchase. I certainly didn't expect that the towels would almost fall apart after only 3 times in the washing machine.

As a loyal and supportive customer I am looking forward to your response regarding my problem within the next 5 days working days (8 November 2019).

Regards
Hanlie van Rooyen
Contact no: [protected]

I have been trying to sort my Mrp price account out since 2016! I was retrenched and was informed my account will be written off. I found in in 2017 that Mr Price listed me. Since then I'm trying to find out what for, why and even try to make a payment, which I could not do, as I do not have an account with them. My emails have been ignored for 3 years now! And I"m still listed under clear score! They are to incapable or damn scared to call me and have it sorted! Pathetic, pathetic is all I can say about MRP!
CALL ME! [protected]
[protected]@gmail.com

HP Logo Write a review

MRP mobile complaint

Khataza M | 01 Nov 2019, 06:27

Mrp mobile you're doing the most dangerous and foolish thing
How can you say I was told about the Sim card charges billed on my account I was made aware the agent confirmed from the audited records
My phone records every call I have recording myself the guy who called me said the sim card was free and that it was just a reward to all their loyal customers, the only money they'll charge is when the delivery never happen then I'll be charged R100 for that
I'm taking this matter with my lawyer because I can't pay for something I don't know will continue paying monthly installment I know then close the account
I'm not happy with MRP services you guys are tarnishing your business
People won't open account anymore and with your irratating calls reminding customers to pay on time whereas we did I'm fed up

I'm still waiting for someone superior to call me because yesterday I was told she was busy on the other phone

Stop ripping people off more esp those without access to their statements