Mr Price Group / MRP
Reviews and Complaints

On the 26th June 2018 I bought items amounting to P299.98 from your store in Francistown Botswana of which was informed that the payment didn't go through though it reported that the amount has been debited from my account. I also checked my balance from the ATM which confirmed that indeed the money has been debited, was told to come the following day. I did and since that time have been tossed from pillar to post by your staff by the name Taolo (I understand is the supervisor) who seems not to understand the procedure to refund the customer. I escalated the matter to the Manager who promised to resolve the issue as indeed they have confirmed that the money has been debited. Its more than two weeks since I lodged my complaint and it does not seem like I will be assisted. I am not happy about the poor service I received from your staff members. Please refund me.

Good afternoon, I was complaining about from the beginning of June and this month, where by I brought an item of R99 and R30 airtime. My credit avail by then was R536, 05 at the time and balance was R662'99 and i ended up with a balance of R917, 85 and credit of R282, 15. And the statement I received last month says my credit avail for last month was R412. And then I called and email MR price where by they told me it was a technical error and my balance for July was 787 and remaing credit was 412 and yesterday when I went to play I noticed the error was not fixed I forward then receipts and the statement I received from them. This is no fair as I always pay my instalment on time plus all the insurance which I kindly asked you guys to remove. Mr price doesn't value it's customer's serious. I Will not be paying anything amount until you guys fix the error cause I won't pay so much money for things I don't know. I won't pay from now on cause I've been asking you guys to fix the mistake and you guys apologised saying it was a system error and send the correct statement but now I go and pay and still the same previous error. You don't respect your customer's really and I've never even missed any payment.

Good Day

I have cancelled my unnecessary insurance on my Mr price card on 27th of JUNE 2018.

I have now been billed on my new account for the same insurance i have cancelled.
I have been informed that it takes a maximum of 30 days to cancel but why must i now pay this month for a service i have cancelled last month.

I phone MR.P on the following number [protected] and after holing for the financial service the phone was put down in my ear 4 times in a row.

I then spoke to Mustura and she says i have to pay for the insurance which was cancelled last month and i was angry because they first put me on hold and then put the phone down 4 times in my ear and i have to pay for the airtime being wasted.

No where on the phone discussing did anybody apologize for the poor service and it is still expected that i pay for an insurance which i already cancelled.

Mustura also made it clear that i am not Mr.prices only customer and that if i decide to cancel my account it would not be a loss to the company. i refuse to pay for an insurance service which will be cancelled as soon as the 30 day period is over. i suggest you make a plan so the service is cancelled today.

Otherwise we can take legal action, please provide me with a sign copy of the insurance agreement so i can provide it to my lawyer.

If i do not get any response within 24 Hours i will take to social media and hello peter explaining my disappointing service.

I was not sure when i was phoned to open an account with Mr.Price as it is not a store i usually shop at. i gave you the benefit of the doubt and opened the account and i know now it was a mistake.

I have never had this type of service from edcon nor the TFG group .

I am awaiting your response.

Regards,
Robin Damon
"a very disappointed customer"

I bought this jacket on account for R200 on friday 29/06/2018 @ 16:49:20 at Mr Price Cresta shopping centre. I wore it once and the fur is coming off on the inside and the vest I was wearing underneath is full of fur. I don't think this is value for money and would therefore like to return it and get another item.
Account holder : Londekile Dhlamini [protected]/ [protected]
dhlamini.[protected]@gmail.com

Greetings, I had a Mr Price account years ago, I have paid of this account many years ago. I want to open a Miladys account and every time they said I have an open balance. I did a credit check on myself.

I notice that there is an amount of R763.00 on a Mr Price Account of R763.00 Account no : [protected] date opened 26/11/2005. Please if you can help me to get this R763.00 off my name to clear it.

Thank you

Nadine Saaiman

Reegan Naicker, Mr Price customer service department pathetic service.He is incompetent.He had ignored my mails, and Fedex only received response at 3:15pm on the 15/06.When fedex was unsuccessful on 13/06, Reegan never informed me.I had to phone Fedex myself and find out about my order. Berlene(Manager), which was a lie, she in fact was a supervisor states she wasn't getting any correspondence from Fedex, how come I got a response.
Reegan was arrogant, when I phoned him at 11:50, he lied and said he didn't see the mail.I got a read receipt.He should be FIRED.

I bought some stuff for my kids online and selected the express shop delivery option coz needed the clothes for a special occasion and I wanted to have a day extra just in case I needed to exchange something.. I was charged the r35 express delivery fee but with indicated 2-3 working day on day 4 I still didn't receive anything. Its so frustrating coz when u call them they keep telling you the package has been shipped and they don't know where it is at this moment.. My thing is why charge a fee for something you cant deliver on... This service sucks big time

I purchased a metallic bodysuit at r79.99 which was never worn and still had the tag on it. I wanted to return it as I was second guessing whether I still liked the colour. The staff member at mr price jacaranda scans it, returns it but does not even tell me that it is now marked down to r40.00 and at the time I was unable to check my slip because she sent it to my email address. When I eventually check my slip and go back into the store to query my refund and or get the item back (because I would not have returned it had I known that I would not get the full refund back) the manager says there's nothing he can do for me and that it is my fault? I asked him if I can take it up with customer service since he can't help me and he refused to give me the customer service number... (as if I can't google it). This is daylight robbery and very unfair, why should I have to pay the full price and not get my full refund when I return the item? Yes it's only r40.00, but it's the principle.

I am very unhappy due to the following:

I have purchased a jersey that is R159.00 at Eastrand Mall Mr Price and I have paid the full amount. Unfortunately the jersey was small and I had to return the jersey. I have returned the jersey to Woodmead Mr Price, the lady scans the jersey and says its marked down I should pay the difference, however, I have paid at Eastrand mall and it was normal price. The tag did not have a marked down sticker on. I have left the store and paid. I feel its very unfair as I had to pay an additional R60.00

I paid my account in full.. Now there is r3000 missing we went in welkom and virginia store to sort it out they keep telling they will call us been 2 days now and today they said the account has been locked.. They say my husband applied for a new card but he didn't... Im his wife wanted to use my additional card then but its also blocked and the money is missing... We have a child who needs the winter clothes we wanted to buy... Need to sort this out or im telling the public and ask for their opinion and help... [protected] / [protected]

I have bought a Genov 18 Strait leg CLBK on the 31/05/2018 on my account, after only one wash and wear the side of the pants are already tarn on the side of the pants. We pay a lot of money and then the quality of clotting is just unacceptable.
My account number [protected]. I do not want the pants to be repaired it should be replaced with a similar one. This is not the first time that I have bought pants like this and the last time I did not complain about this but I am just not willing to keep on paying for something that I am not able to wear.

The staff there are so unfriendly, floor staff and till staff. I went there to get a few items, ended up just taking one, when i got to the tills all the tellers were standing back against the wall. I asked what was going on, and one of them said how tired she was and stepped forward to assist. There was no line, there was a handful of customers and yet they can't take care of that few. I doubt i will set foot in that store again. Customer service training in strongly reccommended!

Good day

Kindly assist with the following, on the 21/05/2018 I went to mr price springs 111 springs shop 7 palm springs mall I had bought a few items gratefully, I then spotted a cut out knitwear code 1124610130002 rt formal although I did not have a size I then requested for them to check for me in kempton park and the store manager by the name of pricilla rampa called through to mrprice kempton park she asked for them to do arrange that it be brought to springs as it was the las item on the required size left, and before I left I was assured that I would receive a call soon but to my disbelief I went again to mrprice springs today the 07/06/2018 and I was only then adviced that the sales consultant at kempton park did not bother to process the query and that now I dont have that requested size as it was the last item on the floor I am not happy about the service I have received because they should have done a follow up the week the request was made but only later did they now follow up, please assist as no apology was given.

Thank you.
Kind regards.
Bontle

On 1 June 2018 I placed an online shopping order, I selected Express delivery to Somerset Mall and paid R35 with the understanding that the parcel will be delivered between 2 (or 3) working days. Since both the courier company and Mr Price work on Saturdays and Sundays the parcel was shipped& packed over the weekend.

Today is 7 June, and I was told that my parcel 'should' be at the store tomorrow...that means it took 7 days to get to me...not 2 (or 3) days as promised.

Rather under promise and over deliver...do not promise something that you are not able to deliver on. I spoke to On the Dot and the lady said it is always an issue with Mr Price deliveries, because you promise something on your website that they cannot deliver on.

Will I now be refunded for the Express delivery I paid for...because there is nothing Express about it...had I know I would have selected delivery to my door for only R10 more, but I wonder if that's not also a case of making promises you cannot keep.

Contact centre agents not really helpful to resolve. Promised they would phone me right back after I phoned this morning, a 2nd call after lunch and I was told the consultant is on lunch. Ref nr. 2772995

Carin Geldenhuys
[protected]@mweb.co.za

I went to Paarl Mall's Mr Price last week Sunday the 3rd of June and when asking the assistant at the door for fleece jackets was informed to go look in the department, I explained I'd been there to which the response was that it should be there somewhere. After walking around the shop which is not clearly demarcated, I saw someone else who fortunately was able to show me where the jackets were... And there wasn't any stock..

Today, 6 June, I once again went to the store to buy jeans however there were no sizes and the store was untidy and cluttered, as usual no one was close at hand to assist and I had to look through a couple of rails to find the size I wanted.

Furthermore, I went to Mr Price Home for a comforter set and saw something I really liked however there were no singles or doubles. I asked the assistant whether they had any in stock and was advised to go the the till so that someone could check for me.

Upon arrival at the till I waited a while for assistance to which the till operator informed me that they had no stock, when asked if I could order, she asked when do I need it and i said preferably by next week Tuesday before Eid. The response I recieved was that it would not arrive on time as it takes 2 weeks or more. When probing whether I could purchase online I was informed it will take the same amount of time

Seriously... Is this service delivery? the stores who had stock is in a radius of 50km or less, does it really take more than 2 weeks.. I find that hard to believe..

Given the volatile economy we're in can businesses afford to lose customers as a result of poor service?

Every time I have to exchange or ask for a refund i get a lot of attitude from the staff of the Mr Price Grahamstown store. I am a loyal customer and buy items every month from Mr price and I would hate it if my relationship with the store would have to turn sour. Kindly request your staff to act professionally at all times when a customer returns, buys or exchange items.

I have been at mrp price dobsonville looking for black chino size 28 I ask 1 of staff to check for me and she told me system shows as they got 34 of size 28 then I go in and check at floor and I did not get it and ask Vuyokazi to check at stockroom and called phenyo with such bad attitude and ask him if he got it in stockroom just 2 minutes he said he dont have I ask him if he checked so quick he told me he dont hav I asked him why system is saying you got 34 he said maybe we stole them that's his answer and close a door.

I purchased a mobile device as per above on the 30/11/2018 at the mall of the south. Firstly this mall is far from where I stay but at the time other outlets did not have phones we were told that phones are at selected outlets. there was a very helpful sales guy there who assisted us with our purchase, we made up our minds and took them.

on the 28/05/2018 screen went blank on my phone, I went to Carlton centre Mr Price I was told to take the phone back to the outlet that i bought it from, as I mentioned earlier this branch is far from where i work and stay so for my convenience I went to a branch closer to me. I then went back to pay up the outstanding balance and wanted to close my account and all of a sudden I was told that I can leave the phone with them they will book it in for repairs for me.

the consultant there also mentioned that there will be a challenge for the repairs seeing that I was not using a vodacom sim card in it. The HELPFUL consultant I mentioned earlier had told us that the network is not a problem because I was using MTN at that time. All of a sudden now that I have a problem all this NEW information comes up.

i would like to close my account asap.

Regards

Please assist I am a very unhappy customer I have made a online order on the 25/04/2018 april thaen they made a mistake by giving me a huge discount after I already payed a mail get send apologies for the mistake and that they will refund my money back it is a month ago and still did not receive my refund 3 agents assisted none of them were successfull in helping me the manager darlene called saying that my money will reflect last week friday nothing then agent shanice said monday this friday still nothing does it realy take a month to refund a customer what type of service are they running then I tried to do another online purchase with the 100 discount coupon too my surprise it is in valid or expired please assist or I will be taking this to the ombudsman my order [protected] they have all this facilities online and on line chat but not help full at all I never ever expierence any service like this before

I had the misfortune of renting a car to drive through to your PE branch from Jeffreys Bay to do some clothing shopping. When we arrived back, one of the items didn't fit and we took it back to Jeffrey's Bay branch to exchange. They refused, saying that the item was from Mr Price Sport and they couldn't change it as they did not have a code. That is dusgusting! We were not informed yesterday that the shop that we were in was mixed and that we were not able to change half of the goods. As soon as our account is paid up I will close it (we've spent a lot of money with you up to now) and I have no intention of ever setting foot in Mr Price again. I will have no problem sharing this information on social media as well as any media that I can find.