Mr Price Group / MRP
Reviews and Complaints

- On the 21st of May I received a shipping order
- On the 26th of May the couriers phoned to comfirm delivery the next day
- 27th of May - couch and plasma unit arrived
* Couch was torn and broken, couriers took pictures and I phoned MRPH staying on hold for 15min to report couch, while busy assembling the plasma unit
*Assembling almost complete, realising a part is missing and the screws for one drawer is stripped.
*Realising the drawers doesn't fit over parts P1 and P2 - the dimensions is about 5-10mm too high
*Sent a mail on the MRPH contact page
-28 May - left another mail on the MRPH contact page
*Phoned the number again (on hold for 12 mins) required about the couch and reported the plasma unit. I received an e-mail to which I should reply photos of what's wrong with the plasma unit - which I did.
1 Jun - Sent another email from my work address, requiring about the couch and plasma unit, no response
* Phoned again - no feedback on either item, they can't find any of my emails and City Couriers have apparently not sent the pictures of the torn and sent back couch. MRPH promised to respond with a phone call or an email early on the 2nd of June.
*I phoned the couriers, the promise to get back to me.
-2nd of June no response from couriers or MRPH
* I posted on social media and phoned their customers services again (on hold for 10mins) was promised that someone will contact me before the end of business day. This did not happen.
- Phone again this morning, was on hold for 20 minutes and then the phone was cut.
I have already paid, have no couch (Literally living on my floor) and in possession of a faulty unit and I'm being ignored.

Hi,

I was returning an item at the mall of Africa MrP yesterday, i was assisted by this young lady, who seemed new, she was polite and i was patient with her. she requested for "authorize", the lady who came for authorization, who all along was shouting at the cashiers came and apparently the lady assisting me had a wrong code, the authorizing lady whose tag name was Taelo started shouting at this new lady, in front of me and all the customers in Que, asking how she still doesn't know codes of items and roughly pressing the computer while swearing at her, she was very loud and unprofessional . Her behavior was uncalled for and she is bullying the staff, then & there i made a mental note that i need to report her, please can she be disciplined accordingly as no one deserves to be humiliated like that at work and worse in front of the customers. The bully lady's name is TAELO, I took the name from her tag.

My mom Mieta Angel Hendricks id number [protected] passed away on the 15/05/2020. Her Mr Price card number is [protected].
I, Sameera Lorgat beneficiary of my Moms policy send all documents related to her death to the insurance claims department on thursday 21/05/2020 because when I went to Mr Price Greenacres in Port Elizabeth, the lady that was helping me, told me I need to email the documents myself, and so I did.

Its been more than 48 hours and I have not been contacted by Mr price regarding my moms policy or regarding payout.My mom has been laid to rest already and I had to borrow money to do the funeral. I am also very upset with the lady callled Baseerah at Mr Price Greenacres, because I went to Mr Price on the 20/05/2020 at 12h12 and she was nowhere to be found, because I was told she is the only one that works with these claims, than eventually when she was found she told someone to tell me i had to wait for her until 13h30 more than a hour, I was angry and left because I really had some other things to attend to.The next day when I went I was told to email my own documents, so besides the fact that I got no response from you guys, the service I got from the ladies was also very poor.

I will take my complaint to the ombudsman if I do not hear from Mr price soon. Regards

Sameera
Email
sameera.[protected]@gmail.com.
Phone nr [protected]

I went to mr price fourways crossing, I have about 4 photos of the staff chatting away to each other not one wearing a mask. This is the same staff that helps you when you ask a question and can't be bothered to put a mask on when talking to you. Would you like the photos ?

Today I went to Mr price at mthatha in circus triangle to buy some underwears. When I arrived at the till to pay tow male cashiers started making fun of me about the size of my g-string and my bums. I'm not happy about the service I got. This whole thing really affected me emotionally and has also dragged my dignity to the mud but there were many people at the store when they were making fun of me. I don't think I'll ever have confidence to buy underwears at your store again

Good Day

I have been notifying Mr Price regarding my situation living abroad and not being able to work and earn a income since February 2020, due to the corona virus.

I am aware that my account is in arrears for last month and this month now.

I emailed on 22nd February and did an online email, via Mr Price website, 2-3 days ago, as I'm not receiving a response and I'm getting worried about my account and what my options are and whether I can temporarily freeze the account.

I have tried to make contact on numerous amount of occasions. I understand that this is a stressful time but I would just like some feedback regarding my situation or just a response that you have received my email and are aware of my situation.

Looking forward to hearing from someone.
Kind regards
Bronwyn Sturm

ordered 4 chairs online on Sunday 22 March ( Order #[protected]). The total amount due of R4799.98 was debited twice from my bank account. Thereafter the order shows canceled but you never refunded my money back.
I have logged this issue with your company since Sunday and all I got was request for proof which I emailed. I was given this reference number CRSB116A9 but nothing has been done. Today when I try to follow up I'm told order will be processed after the country's 21days lockdown period. Nothing is being said about my money which was debited twice, when I ask about refund they say I must wait for the lockdown period. In essence this company fraudulently took my money which I now desperately need to buy essentials for my family needed during the lockdown period but they are refusing to reimburse me. Buying from your company has now put my family in a very difficult position as we must go without essentials while it fraudulently keeps our main. This is very cruel and insensitive

First of all paid my account last month R1000 & this month received a statement not reflecting payment send an the following email addresses and to date no reply [protected]@mailer.mrpmoney.com; [protected]@mailer.mrp.com; [protected]@mrpg.com. further to that went to go & pay my account at Mr Price Clothing the queue was long & only 2 tellers I would assume the 3rd person is the manager as she only did authorisations. A 4th employee comes from the floor not asking us as clients if she can be assisted for a exchange. I complained and not one of these ladies apologies for jumping the queue or being so unprofessional!

Regards,
Merlin
[protected]

Good day, I have talked to someone online about canceling my mr price sim card which I haven't even used once I didn't even open it for that matter.. The assistant online provided me with an email address with whom I can communicate with in order to cancel my mr price sim card completely.. I did exactly as she told me I emailed them twice or three times to please cancel it because I do not want it not now and not ever again. I provided them with my Id number like they have asked twice, I could not provide the sim cards details since I did not even open it.. And I had to find out if I buy something they charge me more then instead of R120 a month they want me to pay R195 a month just because I purchased something. As far as I can remember it was not even mentioned to me, but I do remember they only told my installment will be R120.. I did not think that mr price would be so sneaky I would expect you can trust what the people tell you.. I had to pay R195 this month I only paid R120 since I did try to cancel it before end of February 2020 but no respond.. I just want the sim card stop completely cancelled it is really not that difficult even a cat can do it in their sleep.. There is nothing difficult to understand about it.. They told me I can cancel it I just need to email them at the email they gave me when I spoke with an assistant.. I do not want the sim card I will sent it back to them if I have to its really not that difficult to understand I had enough if this I am done I want the sim card gone I don't even want it on my account I thought I could trust them but it looks like you can't.. I even said please I just do not want the sim card and I do not want it on my account anymore.. Plus the sim card is in its package at home being useless I do not want it PLEASE CANCEL THE SIM CARD I CAN'T PAY FOR SOMETHING I HAVE NO VALUE FOR..

Kind regards
Tarien

ACCOUNT NR: [protected] NAME M Almendro

in October 2018 i took a voluntary early retirement at my work and submitted a claim as per you information page, they came back and said i do not qualify and then suspended my account so i could not use it. i send them a mail and explained that i am getting a fixed pension but were told to give proof off income i said leave it i will pay account and close it. but i also asked them to take the following off this account as i could not make use off it, they do not even answer my emails at ALL;
customer protection plan opt 1 and the lost card protection i wanted them to cld this as i could not even use this account so why would i pay for this.
this is from November 2018 i almost paid the account in full now and still not taken off so i want backdated credits for this as i will close this account within 2 months from now. Please i want to settle and close this account and get done with Mr Price for good so attend to this so i can close by end of March -Magda [protected]

I discovered recently that there is a MrPrice mobile account in my name that I did not authorize and am being billed for. I got a call from some debt recovery company telling me my account was in arrears. I went to a store in Matlosana mall where they connected me to a call centre where I spoke to Zama. She refused to help me out in that she said she was not allowed to tell me when or where the account IN MY NAME was opened, nor where a handset or sim card were delivered.
Mr Price is practicing bad business ethics and I will be reporting the matter to the Consumer council, over and above opening a fraud case.
I have since submitted an affidavit to Mr Price but as yet no feedback has been forthcoming.

I am not happy that I am being harassed with telephone calls just because once last month I paid my account late. The reason for paying late is that I usually pay a lumpsum on my account which means I do not pay installments for the next few months. This time around I was on leave and had no access to my emails to see that there was an amount due. I received a call on the 10th of January and I made the payment the very next day via FET (since I was in hospital )and it was to reflect on the 15th, between those days I was receiving numerous calls from the head office. Then after I think the payment reflected I received another call on the 27th before even the month ended & I was asked when I will be making payment. I asked if I was a bad payer that I am being called before the end of the month. I was told that its because I paid late. I am now treated as a bad payer, why cant you flag customers that only missed 1 month instead of grouping them with the rest of bad payers? I am now receiving calls every day which I will not answer as I have no time for such gobbledygook. I will pay my account STOP CALLING ME, I still have until the 7th to pay.

We bought a beautiful 3 seater couch from Mr price online in December 2019, now its mid January 2020 and its already broken! It has collapsed in the middle and makes horrible sounds. One can't sit on the middle seat at all. Spent R5000 for nothing. The quality is absolutely horrible! Got rid of our old couch which lasted more than 10 years, now stuck with this mess.

I made an order on the MRP I proceeded to the payment option and selected the instant EFT option and than the payment went through and my account was debited but no order was made.

I called the contact center and apparently they can't trace anything yet I have the proof that my account was debited and there is a reference.
Please do something about the matter.