Mr Price Group / MRP
Reviews and Complaints

At about two months ago I was robbed with my cell phone. I contacted MRP Mobile to lock the sim card and requested a new sim card. I was told that a new sim card will be couriered to me within 5 to 7 days.
I received an sms that the courier service RAM couriers is on their way to deliver the new sim card. The courier service contacted me for directions and was given to then. I heard further nothing from. I traced the reference no on RAM couriers website to find that is noted that they can't get hold of me and parcel was sent back to MRP Mobile. I contacted MRP Mobile again and informed me they will send the courier service again. This was now in beginning of November. Ram courier send me again a sms with tracking reference number. Again RAM courier contacted me that the parcel is on it's way. After a week track the reference number on RAM Courier's website to find the same story. I contacted MRP Mobile again and they gave me the same story that I was not available. Meantime I pay the monthly subscription fee without a sim card. I asked for the complaints department without any success. I as customer is now very angry for things I pay but for nothing.

[protected]- i placed an order for a 6 seater table on 30 November 2017 and made a payment the same day. I was promised delivery in 3-5 days, on the 9th when i tried to track my order i found out it was placed on hole. I contacted the customer service number and was told it because the vase i ordered with the table is out stock and they asked if the order should be shipped anyways, i said yes ship the table and credit for the items that are out of stock. The order is still on hold no one can tell me why, everytime i contact them i get told they are investigating however the table is ready to ship. the order to date is still on hold and noone knows why. by the looks of it i wont hv this table by Christmas.

Second issue

[protected] i requested a return for this item, i was informed im not allowed to return furniture to the store they will send a courrier. to date i hv no feedback on why it hasnt been picked u or when it will be picked. another investigation is being done.

Good day,

I have been a loyal customer of your stores, since the age of 15 years.
I often received great service from of your stores in (Clearwater) which is one of the reasons I shop at Mr Price.
But to my surprise today (Tuesday the 12th of December 2017) I was at the receiving end of a pathetic poor service from one of your stores in Dobsonville Mall (Soweto).

I bought 25 items at Clearwater Mall on Sunday. So i had to return some shoes as my daughter didn't like them (Mr Price Dobsonville Mall)
One of your store associate( Mpho Makubela) asked me what was wrong with the shoes, I said my daughter didn't like them, he was so rude and arrogant and said to me "but mam they were chosen by you" i was so shocked to hear that hey.
I asked him who was his manager, he then called him, he only said to me we will talk to him walking away from me. I said to him hats your store managers name he said "Ndondo" i asked him is it a name they know him of at Head Office he said yes. Is this how your store associates suppose to conduct themselves?

Oh and the last thing, the shop had a bad stench, please sort it out!

Could you kindly forward me feedback.

Kind regards

Caroline Medupe
[protected]@gmail.com
[protected]

I bought my nephew a skinny jean on the tag it said 6/7 years ohk thats the perfect size for him. He went to go visit his grandmother. When he came back I noticed the jean was way too tight and short since he left home without wearing it. When i looked closer on the white label under the black one it had 5/6 years instead of 6/7. I am so disappointed since most of the time i have to buy clothes for my family without them being present and depending on the the sizes on the clothes.

I bought a queen size duvet cover with two pillow cases about 3 weeks ago. It was quite pricey being R600 so not the cheapest in store. The price made me assume it would be better quality as cheaper covers in the store so I opted for the more expensive better quality product. I put it on the bed immediately after purchase. The first morning I saw a button came loose (I picked it up from the carpet). I wasn't happy about this being used for one night but thought I would just sew it back on, its only a loose button. I went back to the store to buy extra pillow cases and mentioned this to the cashier. She asked why I did not return it. My response was that I've used it that night so did not want to return a duvet cover and pillow cases used and if I return it washed it might not be accepted back. She responded that another client brought back the same set, but that customer did wash it first. She said a lot of the colour washed out on the first wash and colour faded. I decided to just repair and keep the set. This morning my husband showed me one of the pillow cases tore open at the seem. It hasn't been used for more than 3 weeks, not been washed and already coming apart. It is not even worth R10 for that quality not to mention R600.
I would never consider buying bedding from Mr Price Home again.
I bought a set from Volpes years ago for quite cheap, wash it regularly and still going strong.
The set I bought from mr price is bad quality and my duvet moves around in it and crumples up.

I am very unhappy having wasted R600 which is truly a lot of money to me.
Never again!

Daleen Weldon
[protected]
[protected]@gmail.com

Order number [protected]

I recently placed an order online. Dated 25 November 2017.
To date I have not received my order.
Thats 2 full weeks, 10 working days and still in processing?
This is unacceptable. How can you expect me to uphold my side of the sales agreement when you have failed thus far to provide me with the goods and the services entered into online?
Clearly you have deducted my account and expect me to pay my installment?

Ive sat on the phone for 65minutes waiting fir customer care to answer only to be dropped before anyone can tske my call.
I have logged numerous queries regarding my order and finally I received a response other than automated BS.
This response was to tell me that Reagan Naicker has resolved my issue and that delivery will take place.
The delivery date has lapsed and still no ine has called me to set up a delivery date or time?
Further more this still has not been resolved and no one has taken sny ownership of my order and made contact with me.

Please send my order thats still in processing or refund my account immediately.
Im appauled by how Ive experienced MRP and its service

Good Day

I was in the Cape Gate store on Tuesday the 5th of November 2017.I purchase a shorts for the amount of R119.99. I did not have the invoice with me i don't want the refund i just wanted to purchase a jeans.
When i came to the till point the item show R75.00 which i did not paid on at the time i was very upset i ask Geraldine the manager to look it up in to the system. she inform me they cant look for cash customers only account customers, to my disappointment as Mr Price is such a huge company and they cant look for an item that was purchased two days ago.The item that i purchase is not suitable i am a regular customer of Mr Price but after last night i really don't know anymore.Can some one please assist me asap please im Feroza my contact no: [protected].

I must say your Customer Service is absolutely pathetic. Sitting on hold for hours just to be cut of several times and not have any assistance in a simple matter of cancelling the insurance on my account.
I have called in initially on the 06/12/2017 several times to be given an email address that I should email with my ID number sending in a request to cancel the Insurance. I have done this and was told I would receive an SMS notification that it was received. I have not received this SMS to date.
I have phoned in again today on the 08/12/2017, only to be cut of 3 times and give a second email address that was not confirmed if my email had gone through.
If I do not get any assistance this week I will be posting on how pathetic the MRP Group service is on your Facebook wall as well as closing my account.

Regards

Good day,

I placed an order online and waited for confirmation to collect it at Mr Price Blue Route. Once I got the email confirmation, I decided to call the branch to double check if my order was in actual fact there. After being told twice to hold by two different employees working at the branch, the phone was put down. While holding, I heard numerous employees talking in the background but no one to actually help me. Now I don't know how things work at this Mr. Price but I am disgusted by the service that I got. The first lady told me to hold and then she fled. Is their job not to assist people?! If not, then I honestly don't know why these people are getting paid cause they clearly do not have the best interest of their customers at heart. Also after my first attempt calling, I called again and there was no answer. Well done Mr. Price Blue Route, you sure know how to keep your customers from leaving.

Hey

I trust all is well.

I have an issue with an item that I have purchased on Mr.Price online.
It is an Amplify Portable Charger (Power Bank)
I ordered the item on the 21 November 2017.
The item only got delivered on the 30 November 2017.
On the 5 of December when used for the first time, I had encountered that it does not charge my device or give it more that 20% battery life before the power bank itself has to be charged again. I then Recharged the power bank and then on the 6 of December it was doing the exact thing.

I went to the Adderley street store on the 7 of December 2017 at 10:06 and I was told that I cannot return this item. It is a no return item.

M problem is I do not want this item because it does not work and I do not want an item that I cannot use as it is promised to be used. According to your guys policies I may return for refund or credit if it is within the 30 calendar day period. I went to your store and nothing was done about this. i would really like an email in black and white stating that I may return this item tomorrow. I have the proof of payment (delivery note). I would like to purchase something else instead.

I cannot have an item that simply does not work. I have only had the item for 5 days until I encountered the issue with the product. I gave it another chance by testing it for another day and it still does not work. I went to the store and nothing was done. Please do something about this because I do not want this product any longer. I have never encountered such an experience with Mr.Price before until now. I would like to have it resolved by the end of the day for my return of the item tomorrow.

Thank you to whom is taking care of this issue.
Have a wonderful day further.

Kind Regards
Kaylan

My mother took out a phone contract with Mr Price Mobile a year ago. Soon after doing so her bank account was inundated with debit orders for things she never agreed to, over and above what she signed up for. We later managed to stop this criminal behaviour and stopped all unlawful billings on her account. However, the company didn't stop there they kept sending her SMS demanding payment for airtime billing she never used or received from them. After numerous calls and promises from Mr Price Mobile customer call center consultants that they will rectify this erroneous activities apologising for the errors they nevertheless cut off service last month and demander more than R400 billing fees to be paid. This billing was off course not correct because my mother pays R130 every month for R129 contract every month (note she pays R1.00) more than what she should pay. She received R100 airtime as per her contract and once she uses R100 airtime she gets no other airtime and has to load prepaid airtime to continue for that month. Never had she ever received any more airtime beyond the R100 she gets. This has been explained to them and every time they apologized and promised to rectify mistakes yet the problem continues and they still demand payment for service she never received. Please help us in resolving this issue.

I am disgusted with the service I recieved from the sales staff at Mr Price Centurion. I, myself work in retail and know the importance of customer service. I would like to be contacted with my service recieved so that I can also be told how this will be rectified.

I was enquiring about the price of a bikini bottom, that had no price and was vissable that it had been worn. After half an hour of waiting and no answers could be provided, as well as a very cheeky attitude. It was told I can get R10 discount. I was appauled. I complained about customer service recieved to the manager who was giving me the worst attitude. She rolled my eyes at me.

As said, earlier. I want to be contacted about my experience.

I placed an order on the 28.12.2017 and made payment the same day. My order was delivered on Monday the 4th December, it was missing two items (they were out of stock). I called and was told a refund will be done only after 24-48 hours. So if it is done on the 48th hours, I would be refunded on Thursday, the 7th December. I dont understand why everything has to be delayed, their system takes time to update the status of the order, then i still have to be inconvenienced with a delayed refund...!

Good day, I signed up a few years ago with Mr Price 360 Degree account holder option. I logged a case with Mr Price Wynberg in the month of march or April. I have been in the store numerous occasions in the store for a follow up and what makes me even more upset is that it not just take time and money but effort. I left my contact details with Mr Price to conatct me back with feedback however no response. I have an account holder never once received any feedback . They have promised when signing up with the deal that they wood assist me as their client with funds to get my valuables back like my drivers license, id document act but the only party that is keeping their agreement is me as im still paying for the insurance. Its now literally almost a year and I still did not get any feedback. I hope posting on here I would get feedback. VERY UNHAPPY CLIENT OF THE MR PRICE GROUP

Good Monday morning to you This is not the first time lodging a complaint regarding the insufficient change received after purchasing goods from your Mr Price Sport TZANEEN branch in Limpopo Province. Always an excuse that the branch does not have (at the time) 05c now it is 10c and at times 15c The cashiers do not even blink an eye when giving change. When asked the reply is The store does not have change. May I bring to your attention if the customer is short of 10c the goods will definitely without a shadow of a doubt be given to the customer. The manager just stood with cell phone in the hand nodded his head no communication could not be bothered and carried on with his phone. Needless to say I told them not to check my parcel when leaving but rather check that their house is in order. I left a disappointed customer with no satisfactory comment even if I mentioned that I was to contact Head Office. Hoping for a response however negative or positive Regards Melanie Costa [protected]

I have spend R1500.00 at your welkom /game square store and the service is appalling. Not one of the staff on the floor once asked if they could assist. When i went to pay there is no sign where to que so i stood where i seemed fit. Your cashier, Selinah Mofadi, has absolutely no customer service training. Did not greet nothing she kept on talking to another employee in her language. Very unprofessional and I'll mannered. She then gave me this small used plastic and forced all inside it. The previous customers slip returning goods is still inside. My king size comforter i had to carry in my hands without giving me a plastic. The used plastic broke and my goods fell out before i could get out of the store. It really seems you have a cash flow problem if you can not supply decent packaging to customers or is it just a lack of service and proper management and staff?

Your people is really unprofessional unhelpful and ill mannered.

I will return my whole purchase to another store and i will NEVER set foot in that store or any other store ever again.

I have purchased items from mr price and their workman ship is terrible, I have sent them photos and explained the shirt is not cut correctly as the left arm is narrower then the right and the pockets are not aligned correctly, I have showed that the sewing machine of a dress I bought did not stitch the bottom at all so I have to hand sew the dress as the was at least a 10cm ruler length gap, I also sent a photo of this, I then explained that I bought a jeans and a black work pant but had to give it away as again the stitching on the leg was incorrect, the seam that should be on the side of the leg was coming across the leg and made the pants look skew.
I sent a mail with attached photos on the :
sent: friday, november 17, 2017 1:34 pm
to: mrp help ([protected]@mrp.com)
subject: bad workman ship ref:2125039

no one has contacted me yet...

Thank you
bianca fernandes

I am a customer and i payed an account at mr price southgate on the 1st november and the system had technical problems and wat i got after was a payslip of the debit order and the one for mr price i have been getring calls constantly thag the payment was not made.i went to the bank so i can provide them with proof of payment bt they have been busy telling me stories.i am going to open a case for the manager for mr price store manger at southgate i want the money i payed back.

I open my account i didnt choose to have insurance but some consultant added it to my account i have paid 400 for insurance i did not want, they are not getting back to me and i have called alot

I want to cancel this service and i want my money to be refunded

I am very upset with this services

[protected]
[protected]
Whitney.[protected]@gmail.com

Get back to me asap

Good day
I am Saabira Danster and I have purchased a few items on the Mr price website.
I have requested delivery for 6 - 7 working days but my parcel has not been delivered to the relevant store. They are delaying this process as I needed that parcel urgently. They should keep to there word and keep to there delivery times. I am very unhappy with the service I have received as I have been calling several times and the telephone was dropped in my ear. I hope this complaint won't be for nothing and I hope they resolve this issue I am having.

Thank you
Saabira Danster