MTA
Reviews and Complaints

10/6/2022 -- BM5 Express Bus picks up at 6:35 a.m. at Van Siclen and Flatlands Avenues going to Manhattan. Thank God we have our bus driver back today and I got to work on time. Experienced driver who can definitely handle a bus and knows all of the pickups. (Unfortunately, someone complained before and did not appreciate someone who could handle a bus and get everyone safely to work and on time). Just a positive review and shout out to our bus driver to welcome him back instead of a complaint.

Requesting that the BX#35 bus stops on Bryant Avenue be re-evaluated for consideration to another location. Homeowners are extremely dissatisfied with the new re-routing currently in place as of June 2022!

The BX#35 bus route on Bryant Avenue has affected the quality of life on Bryant Avenue. The BX#35 has increased the noise pollution (honking horn at ambulance to move while EMT attending patients), it has caused the street to waffle, and has created an unsafe street environment for seniors and children.

I had the worst day ever during my trip in Lirr today , So much stress, delays and even the the employers so aggressive and un respect people, today he was asking me for the tickets which i have the ticket as peak time at the off peak time he asked me to pay more which is not his right even if it's 1 dollar, I told him why with all my respect , but he start to show up front of all the passengers and unfortunately he told me that's redeculess with no respect after all that even if he doing his job with all respect he should do it kindly and ask kindly , then few minutes later he came again asking for my tickets which is harssmenet me and he left people they don't have even tickets and he just told them next time ! Is it fair to let me pay more than should i pay and leav others for free tickets , is it nice to cursing people or un respect them and put them understress which is we have more than enough during this days !

I decided to use my car and stuck on the traffic intead of usind that kind of services and respect myself , I know also there is nothing gonna happened after this complaint but l still being positive and doing my side .

Thanks so much

Fady Gayed

[protected]

At 5:20PM on 9/19/2022 I arrived at the M57 bus stop at 55th Street and Sutton Place finding one person waiting for the bus. At 6:03 PM the M57 still had not arrived, I gave up on the bus arriving and decided to walk. When I left there were six people waiting for the bus. This after 2 had gotten into a cab and walked away during my 43 minute wait. With service like this is it any wonder ridership is declining?

There were initially three bus approaching the South Bound Boston Road & East 169 Street. First two buses were back to back(Bus # 328 # 273) , and the third bus (#?), kept going without stopping while the first two buses came to the bus stop. The first was was too crowded to come. The second bus did not let me on as I was taking pictures of what they were doing.

9/25 is the start of Rosh Hashonah, a jewish holiday. The Port Jefferson line's rail work has not been lifted for that date and the detour involved getting to and from, in may case, Syosset, is very inconvenient- taking close to 2 hours vs the usual 55 minutes. I am sure that I am not the only person who would appreciate that the roadwork be suspended for Sunday 9/25.

Thank you.

At approximately 11:30 on BX 30 bus, on September 1, 2022, the driver stopped at my stop, which was Carver Loop in the Coop City complex. I attempted to get off at the back exit. The door did not open, so I called to the driver to open it. He did not, in spite of the fact that myself and other passengers called to him several times. He then took off, with me still aboard and a bus full of passengers shouting for him to stop. I had to get off at the next stop and walk to my house.

as a regular passenger on the express bronx bound BXM8, they don’t always show up at the time schedule they are supposed to. now i understand bus drivers sometimes don’t show up, traffic is bad or whatever reason. things happen. but a lot of customer rely on the MTA APP for service changes or cancellations and there is almost always NO advisory about BXM8 on the app when it comes to cancellations and delays. i don’t mind if the bus don’t show up for 30min or even an hour. but at least give the customers a heads up on the app when the bus is actually arriving so we can also plan our day and not just wait there in the heat of the summer or freezing snow during the winter wondering what time it’s actually arriving or if it’s skipping the schedule again. keep your app updated in real time please. thank you

On 8/16/2022 the B45 bus number #7143 Downtown Brooklyn bound bus was schedule to arrive at St. Johns and Buffalo ave at 9:30am at approximately 9:40am the bus arrived the bus driver/she then Stopped at St. Johns and Utica and got of the the bus Leaving the bus unattended for several minutes. several passengers begin complained to the driver about not making us aware of the fact the she left the bus was gone for several minutes. The bus drive stated and I quote in a very nasty tone. I'm not feeling well and I went to get a water and when you report me let my supervisor know that I don't feel well either end quote. The bus driver/She then sat at the light on Utica and St. Johns place for two lights before pulling off. The bus/She driver was already running late an had no regards for the passengers on her bus and because of her actions i was late for work as well as several other passengers

I been waiting for the bus BxM9 since 12:35pm and still at 1:30 pm a bus shows up, I send a text message to 511123 where they text me back that the next bus is coming a 2:10pm how come is that possible that I have to wait for so long to take a bus, that’s unacceptable waiting for a bus more than 1 hour, I’ll be arriving late to my appointment in Throgs Neck, totally unacceptable, very frustrate for the service you provide and the money you charge for your service, horrible service I lost time waiting that I never get it back sucks.

Railway Side Walk growing poison vines making horrible health conditions. Poison vines developing over the fence of my property, located at 12 Trezza Ct., Hicksville. I have come in contact two-three times while cleaning bushes and developed rashes all over my hands and arms. I request to please arrange to remove the poison vines from the fence.
Pritam Singh Kalra

[protected]

email: [protected]@gmail.com

I was waiting for Bxm11 bus at 10:00pm tonight (5/30/2022) & the female bus driver ran a red light, went around a bx39 bus that was at the light & left me...making me late for work. The driver of bx39 bus tried to catch up with the Bxm11 bus, but the female driver was driving too fast.

I don’t remember the bus number but it was around 5/11/22 at 2:40 when I got to the rear door of a bus waiting to get off at my stop, I had a long day and I was carrying my jacket when it touches the door and the bus makes that announcement to wait and the bus driver yells at me for “not paying attention” and thinks I’m trying to get off right there, he tries to kick me off the bus, this is the second time he yelled at me another time he missed my stop and acted like it was my fault.

The Q-70 no longer stops at Terminal D in Laguardia. There is one stop for Terminal C/D which is at Terminal C. It is a 1/2 hour walk to my gate at Terminal D. I can no longer use the Q-70 and will be taking car service in the future.

The fare has been abolished, why I do not know but it is meaningless if the bus does not stop at all terminals

April 26 2022 and April 27 2022,I had an incident with the bus driver. He was extremely rude and nasty. He didn’t smile or greet his customers who aboard the bus. I got on the q56 at broadway junction and Fulton around 1:40 pm Tuesday April 26 and the same time Wednesday April 27. Keep in mind that I take this bus everyday from work to pick my son up from school never had no issue. I got on the bus didn’t have my full fare I told the bus driver let me put my bags down I will looking for the rest of change in my wallet before I can come back to front of bus to pay he started being very disrespectful on the speaker saying he don’t allow people with no money to ride his bus. We began going back and fourth, I told him how rude he was and he didn’t have to speak to me or even try to embrass me on the bus that I also work for the city and know the rules of transit. The next day which was Wednesday I got on the same bus same time because this is my routine he began picking at me again saying how oh today you got the fare. I told him he will not continue making me feel uncomfortable to rude to me when I board the bus I pay for as a citizen. He got mad started to argue with me and told me get off the bus it’s no longer run service after I paid. He refused to give me a transfer to take another bus. Once I got off he went to the next stop and put the bus back in service.I reported this man both days to the mta.

On Saturday April 15,2022 I went to Gun-Hill Subway station machine 0567 to put money on my metro card. However, I put $70.00 unto my metro card, and it read a balance of $76.00 dollar, I went to the subway Sunday morning coming from work and the card read insufficient funds and $1.00. After going to the agent and explaining to him what happen he told me the card doesn't have any money one there. I call the bank for the card that I used, and they said they couldn't cancel the transaction because it was already in progress, and it show that the money did come off the card. I went to another Gun-Hill station and told the agent what happen and ask her to check to see if the card had received the money and she told me that she see where I add the money but unfortunately, the machine took the money and didn't put it on the card. Also, it didn't give me any receipt because it said no receipt at this machine. So, I am filing this complaint in regard to getting back my money thanks.

I get off at 3 and the purple bus doesn't come until 4 There is no bus going either way .You think a bus is coming and then there's a line going through it to let you know it not coming .As much as you'll charge and go up on fare. You'll should have it together because just like when you get off your trying to go home. Not wait a hour for a bus.

The M1 driver on #9568 refused to open door so could get in at 9:15pm on December 13, 2021. M1 buses are always delayed, not like M2, 3 and 4. It was the drivers negative attitude it takes forever to get a M1 to Harlem. I took the next bus, M3 just to get off the streets. I've seen drivers at this stop, 96th and Madison not even stopping

Driver takes Deegan every single morning. Others take Harlem river and get to Manhattan fast. Why is the guy insisting on making the commute 20 mins later than it needs to be. It's unnecessary slow. I look across the river and see cars moving along at a good rate without stop and go traffic. Dispatch send this guy on Harlem river drive. He's a mess with his slow moving 1 hour and 20 min ride. Ridiculous.

November 9, 2021 @ 7:32 pick up stop Carver loop #2 & co op city blvd bus # 3278-bus driver that was driving too fast as soon as it got on the I-95 south and went on to the bruckner expressway. he was rushing and racing, all the way until he got past white plains road and towards the hunts draw bridge. only then he slowed down because traffic was building up.

then after 86th street and 5th ave again starting driving too fast.