CB Satellite and Cable TV MultiChoice Africa / DSTV overcharged (debit order)

MultiChoice Africa / DSTV review: overcharged (debit order) 2

Morgan Williams of US

Oct 03, 2019 11:38 am EDT

I'm supposedly on Price Lock (R759) but:

1. On 2 September, an amount of R771.58 was debited from my STD Bank Account instead of R759 which means DStv took R12.58 more than they should have
2. On 9 September at about 18:10, Thokozile from DStv confirmed that due to the above, my account would be debited R746.42 on 2 October (NOT R759)
3. She stated that from 2 November onwards, R759 would be debited each month as per normal
4. BUT then again on 2 October, R769 was debited from my account

They do not reply to my numerous emails. I called you again today and Sandy told me to email Price Lock but the email could not deliver.

It might not be a lot of money to some but I want my money back. Last months R771.58 resulted in a shortfall for one of my other debit orders. Not that DStv cares.

DStv is as useful as a wooden frying pan.

2 comments

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Thuli Motha

1 complaint

1 comments

Thuli Motha of US

Oct 03, 2019 2:30 pm EDT

Same here, though I was debited R1069 instead of R759. Even after the extra debit, they disconnected me twice. No one has come back to me. Such poor service, I have been a customer for almost 7 years & this is just unacceptable.

Rudzani_Nev

1 comments

Rudzani_Nev of US

Oct 06, 2019 3:27 am EDT

Same here, I am on R499 price lock, but they debited R679, the customer care consultant cant explain why they over debited me, , mara WHY ? dstv

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