MyPrepaidCenter.com’s earns a 1.5-star rating from 543 reviews, showing that the majority of cardholders are dissatisfied with card management services.
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Prepaid Mastercard Debit Card
I have been trying to use this card for months. It does not work anywhere. The amount I've tried to use it for is always than the value on the card, but it will still not work! I am so very frustrated by this whole process and will never use this company again. If someone offers me another card through them, I will ask for something else even if the value they offer is far less. It's better than having something that doesn't work at all like this!
Desired outcome: They need to pay me out or make my card work
myprepaidcenter.com for discount tire
It would be much easier if more time was given to redeem card value. It is not easy to use compared to a normal debit card. Just found card (misplaced), and it just expired so 70 dollars gone, no way to extend it or get some value out of it. I wish discount tire could use a more reputable way for rebates. I expect discount tire gets some of the money back or "discount" buying these cards.
Desired outcome: At least some of the value less there penalty fee. Though I would be surprised.
Horrible system!
I need to activate cards to be able to use
I received 2 Visa Debit from MyPrepaidCenter.com in the amount of $15 each. When trying to activate each one I get the message "Your security information s incorrect or your card may already be active". Tried activating both cards today 06-20-22 about 2:30 pm cst. Both cards were sent to me and received last week. Received after buying 2 boxes of NexGard as reward. I cannot activate either card. Betty Amador
NexGard
I received 2 prepaid cards in the mail. On the front of each card it says to go to MyPrepaidCenter.com to activate. I have done this an put in the card number an when it asks for the expiration date I put that in an it says the date is expired. How can this date be expired when it hasn't arrived yet? 11/22. This is the expiration date on the front of each card. I can't activate my cards. Thank you
Desired outcome: Please fix this expiration date so I can activate my cards.
Debit Mastercard
Received my gift card, recorded all of the information and even used a greater portion of the card a few months ago. Tuesday June 7th at 11:30am when I tried to used the remaining $5.43 to make a partial payment on some shoes at New Balance.com, my card was rejected. My information says the card is good through January 2023.
Desired outcome: Please re-issue a new card for the balance unused of $5.43.
Website and phones are down
Cannot activate my card because the website and phones are down.
Desired outcome: I would like to activate my card.
Card does not work
I received this card after purchasing a certain medication for my pets. The card gets declined whenever I attempt to use it. I tried their website but have only ever gotten a blank white screen so cannot use it. I tried their phone number, entered all of the cards info, and at the end was told by the robot response that their was an error and the call was ended.
If you are thinking of using this company to reimburse your customers, please don’t. I will be contacting the medication company after this review to get a new payment, so they will have to sort things out with this awful card company. This hassle has soured my view on the medication company for choosing this card issuer.
Desired outcome: New card that works or a check for the balance
$50 Reward Mastercard Debit card from Smith & Wesson
After receiving the card I logged onto the myprepaidcenter.com, entered the card number, expiration date and security number. I was then asked to solve a puzzle to prove I was a real person. After many attempts I have determined the puzzle will not accept the correct answers. If I go slow is starts all over again and says to go faster.
This is nonsense. I need to talk to someone that can verify this card!
Desired outcome: I want the card activated.
I am having the same difficulty passing the I am not a robot test. I have played it for about an hour and a straight And can I cannot seem to get through. I then found that you can switch to an audio test which I can please after several minutes of listening to very boring bits of Music To tell it which is the saddest song. I complete the test it says it's working processing and then it kicks me back to the test it says there's an unusually high volume of this test being used. G. I wonder why because the other test sucks I don't think there is any possible way to solve either 1 of these I think this is a big scam I want my mastercards
Activated. About to call the better business bureau.
Prepaid Visa
My $1000 prepaid visa card keeps getting rejected everywhere. I called 3 times today only to get it un-blocked and I still have not been able to use it.
Prepaid mastercard expired and received bad service when reached to customer care
I called customer care to inform that my card expired on may 31st and i did not notice that immediately, called them on june 7th to request if they can help recover my 10.33$ which i lost
the lady i spoke was extremely rude and did not show any interest in helping me...Rather sent me back stating nothing could be done due to card holder agreement
i was trying to as patience as i could but she was just as un-professional as she could have been on that call...
My call was for a mastercard ending with 5275 at around 5.51est on tuesday, june 7th...I wish i remembered her name, i was so upset that did not memorize it
Desired outcome: I WISH TO GET BACK MY 10.33$ BACK AS EVERY DOLLAR COUNTS IN CURRENT TIMES
MyPrepaidCenter Mastercard debit
I can find no way to use these cards -- I have two, one from a milk settlement and one from a different settlement.
Paypal declines them.
eBay declines them.
Amazon declines them.
JC Penny declines them.
Old Navy declines them.
They don't work with your listed partner companies, and they don't work on the most useful places online.
I spent most of the day 6/5/2022 trying website after website to use these, one ending in 3751 and the other ending in 5093.
I tried using them as debit/credit, and I tried using them as gift cards with a PIN, and nothing worked.
Desired outcome: Please send me a check for the total, which should be $26.40.
Funds Do No Expire
I thought I would get a replacement card when the card expired because it says "FUNDS DO NOT EXPIRE".
I don't understand why the funds expired if it says that they don't expire.
I haven't had the card that long.
Card number is [protected].
I can’t get a hold of anyone to get the funds ($150) back.
Desired outcome: I would like a replacement card.
Myprepaidcenter.com
I received a card from the bought milk refund. I signed up for an account and registered the card. On the site you do a captcha then an email is sent with a verification code. I signed in several times to check the balance, it worked fine but now I don't receive the verification email anymore, it stopped working. I verified the email is not blocked.
Desired outcome: I want to receive the verification email so I can check the balance.
My debit mastercard.
Have a debit Mastercard I activated it set a pin number. try using it at chase bank also bank of America each time declined. I Ask for $500.00 WHICH WAS declined. what is the problem with my card?
Select use prepaid Mastercard
I received my prepaid card and activated it. Seen the message it says about using it Only at certain places.
Tried using it at 3 stores all got declined. Tried online and same.
Called the number on the card they are absolutely no help no idea of any stores to refer you to just the same generic message about where it can be used. So over irritated sitting on money I can not use. Seems like a huge scam!
Desired outcome: I would like either an actual debit card that can be used ANYWHERE or some kind of help to be able to use this select use card. Such as actual store names that will accept it. Not the basic message I have been getting.
My $100 visa gift card.
I received a gift card and just realize that it expired in April I went to go use it yesterday and it was declined not realizing that it expired so soon I had the total balance on there and now cannot use it I tried to call but all I get is an automated service cannot get anybody on the phone to speak to you in person so now I have a card that seems to be totally worthless even though we should still have $100 on it all I would like is a replacement card.
Desired outcome: I would like a new card with my balance reinstated
I am having the same issue its BS why have a number to call to just run you around in circles.
Rewards card
I had a card with a balance that expired. This was a debit card so I thought I would not lose money. However, the company removed my balance after the expiration. They would not refund the removed amount even though I requested this just 2 weeks after the expiration. The only way they would return my balance was to issue me a new physical card which costs $6.95 - excessive at least. Why was my balanced removed?
Desired outcome: Since only way to receive my removed balance was to have the card re-issued, refund the cost of the new card.
Complaint
I have 7 cards issued to me from SunPower.
None of them can be used - e.g. Amazon won't accept them.
They also cannot be registered under MyCards on their web site as it keeps sending me in an endless loop to activate them.
They have all be activated but none can be seen on the web site so no idea what the balances are.
There is no one to talk to.
Seems like a scam.
Desired outcome: I'd like them to cut a check so I can get to my money - Between these 7 cards it's over $2,000 !!
Expired Award Cards
My husband and I received 3 $20 award cards from UPMC for Life. Because of Covid, we were unable to go out and use them and now the cards have expired. However, the cards state the the funds DO NOT expire. So how can I redeem these cards?
The cards in question are:
Visa [protected] Exp: 04/20, sec. code 235, issued to Mary Kaminski
Visa [protected] Exp: 06/21, sec. code 491, issued to Mary Kaminski
Visa [protected] Exp: 06/20, sec. code 894, issued to Walter Kaminski
All cards were mailed to us at 1814 George Circle, N. Huntingdon, PA 15642
Desired outcome: Reissue cards
Visa Gift Card Expiration
Got the gift card as a rebate for tires. The expiration was very soon after I received the card. The card has expired and I called the customer service representative to be told that there was nothing they could do. This is unacceptable. Due to the Credit Card Accountability Responsibility and Disclosure Act (CARD), gift cards cannot expire for five years. It has not been five years since I received my card
Desired outcome: New card with balance restored.
Did this get resolved for you? I have the same problem
MyPrepaidCenter.com Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".
4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:
- The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
- Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
- Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
- Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.
Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.
No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.
Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.
MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.
Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.
No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.
MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.
Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.
You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.
Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.
No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.
No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.
MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.
No, MyPrepaidCenter only offers prepaid cards.
MyPrepaidCenter provides customer support through email and a toll-free phone number.
Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.
Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.
No, MyPrepaidCenter does not offer a loyalty program.
MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.
Overview of MyPrepaidCenter.com complaint handling
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MyPrepaidCenter.com Contacts
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MyPrepaidCenter.com phone numbers+1 (888) 900-2347+1 (888) 900-2347Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number 48 48 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number 31 31 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 900-2347 phone number22%Confidence scoreAmerican Express Cardholders+1 (877) 227-0956+1 (877) 227-0956Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 227-0956 phone numberLost & Stolen+1 (888) 842-0336+1 (888) 842-0336Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 842-0336 phone numberDiscover® Cardholders (US & Canada+1 (801) 744-9918+1 (801) 744-9918Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone number 1 1 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 744-9918 phone numberDiscover® Cardholders (International+1 (888) 371-2109+1 (888) 371-2109Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (888) 371-2109 phone numberMasterCard Cardholders (US & Canada+1 (339) 234-6415+1 (339) 234-6415Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (339) 234-6415 phone numberMasterCard Cardholders (International+1 (877) 610-1075+1 (877) 610-1075Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone number 2 2 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone number 13 13 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (877) 610-1075 phone numberVisa Cardholders (US & Canada+1 (801) 214-8892+1 (801) 214-8892Click up if you have successfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone number 0 0 users reported that they have successfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone number Click down if you have unsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone number 0 0 users reported that they have UNsuccessfully reached MyPrepaidCenter.com by calling +1 (801) 214-8892 phone numberVisa Cardholders (International
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MyPrepaidCenter.com emailsKent.Patterson@bhnetwork.com100%Confidence score: 100%Support
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MyPrepaidCenter.com addressState Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
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MyPrepaidCenter.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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