Naaptol Online Shopping
Reviews and Complaints

I had purchased a health walker with infrared through "naaptol" online shopping. I had got the product delivered to my residence on 24 / 07 / 2010. The same stopped working on 09 / 08 / 2010 and a complaint to the effect was loged on the same day. But there is no proper response from their end. They want me to come and get the product exchanged at their shop which is practically not possible as i stay in mira road and the shop is at ghatkopar. I repeatedly requested them to deliver the subsitute product at my residence. However nobody is bothered to oblige, as they may be very busy delivering such faulty products to other innocent customers who may fall into the same trap like me

i'm ANKIT KAPADIYA from surat-gujarat.i have ordered CAR MULTIMEDIA PLAYER from naaptol.com. i got that product at my deliverd addres at 09�62010 & i pay the cash 1500 Rs. [product charge] + 200 Rs. [shipping charge] = Total paid Amount 1700 Rs. through 'cash on delivery option'.but i send back this product next day via BLUE DART courier because they sent me a defective pieace. this is the document of the i dispatched the car multimedia player via BLUE DART courier at 11�62010. it's AWB NO. is [protected] & i send the POD copy & SHIPPER'S copy via FAX & E-mail [[protected]@naaptol.com & [protected]@naaptol.com]at 15�62010. my order no. is 468160. i complained lots of time regarding my refund amount on naaptol custmour care no. my complain no. is 180583 but no reply from them. already i have charged for contacting them more than 500 RS. naaptol call center no.is [protected] & [protected]
please help me for solve this case
pl's reply me on mobile no.[protected] or via email[[protected]@yahoo.com] i'm waiting for it

I had ordered one nokia battery from naaptol, my order number was 353945. But i received the duplicate battery. I had confirmed it with the nokia care and even I am no getting a proper backup which is not more then 2 Hrs. Sometime with continuous use it drain up in half an hour. On their website they hadnt mentioned duplicate Nokia
battery. They are taking advantage of the brandname of Nokia and fooling peoples. Even i had contacted there customer care many time but not getting proper response. Please help me in this regard.

Dear Sir/Madam,

I wanted to highlight the running fraud & cheating on nationwide big level.
Please look at this company & complaints registers against this company.

Company is www.naaptol.com
This is one of the most shameless & one of the biggest fraud & cheater company.
Which is cheating all the Indians in this country.
Unfortunately, there are no such law/rule in India to protect customers.

I had placed an order on www.naaptol.com with the details bellow.

Order No. : 416131
Item Orderd: Altec Lansing VS2421 Speaker 2.1
Date of Purchase: May 22, 10
Amount Paid: Rs. 2599.00/-

In their terms & condition, it's mentioned that, item will be delivered in 7-10 days.
But after 9 days, my item is not shipped at all. Repeated calls (chargeable ISD) to their customer service has no benefit at all. Already spent hundreds of rupees on calls & multiple e-mails has no +ve results. Customer care just lies to the customers. They are instructed to give just false commitments to the customers.
This company is just behind the buyers' money & don't deliver the product.
If by mistake they deliver the product, it's always a fake/duplicate of the original.
It's a nationwide scam & surprisingly, govt has turned blind eye on such big scams.

just look at the following link:

http://www.consumercomplaints.in/bycompany/naaptol-a104731.html

I request you to please take action against this company & protect the buyers.

Thanks & Regards,
Ashwani

Sir I purchased one mobile from NAAPTOL by telemarketing by seeing advertisement in paper in (i.e Times of India, DNA and Hindustan times). After one week I got a telephone call from NAAPTOL, said that I have been selected to get a lucky prize( i.e a sandiago poloclub wrist watch). Then I contacted customer care of NAAPTOL and came to know that, to get that wrist I have to pay shipping charge Rs. 500/-. I agreed to get the wrist watch and to pay the shipping charge. I got the wrist watch on 28/02/2010 having order no.185819. One day suddenly the watch felled down from my wrist. By seeing thoroughly it was observed that, the coupling of strap to the watch was broken and also by falling the dial was got so many scratch. The watch is having 06 months warranty. I have contacted so many times to NAAPTOL customer care and also sending repeated e-mails. But failed to get any reply.

Finally I came to conclusion that, NAAPTOL is cheating to customer.
PLZ. help me to get repaired.