National Automotive Parts Association / NAPA Auto Parts’s earns a 2.0-star rating from 52 reviews, showing that the majority of auto enthusiasts and repair professionals are somewhat dissatisfied with their parts and service.
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Rude, employee, needs to be drug tested
Employee, needs to be drug tested,
I simply asked him wheres your mask tanner, he stated, in your butt,
Will never go to napa stores again, have spent thousands in parts from napa, sounds like o reilly lookingpretty good to me,
Ashole employee, tanner moore, lovington, nm 88260
Just recently wanted to stay local, due to covid-19, but not anymore,
No more napa, word of mouth will spread like covid-10
Was refused help
I came into your store bought a couple quarts quarts of oil came back out my car put them in a car wouldn't start the service rep refuse to come outside and jump me off with a jump box told me they were too busy he can't right now still sitting in this parking lot hour and a half later one car in the parking lot for people in there working and still can't get my car jumped off and I believe it's because I'm transgender Based off the way he looked at me and was a smart [censored] and refusing to help me
lawn mower battery
I purchased a lawn mower battery from this store about 2 months ago I went to exchange it because it would not stay charged, the lady at the counter who's name is holy stated to me in a very very rude way that all she could do was take my battery as a core charge and I would have to buy a new one. Don't Napa have some kind of warranty with there...
Read full review of National Automotive Parts Association / NAPA Auto Partscore return
This is a deal with NAPA auto parts . I own a semi and drive all over MT, ID and WY . There are times I buy parts where ever I am at if I need them at the time. I did this not long ago. Bought some parts at a NAPA store out on the road. Changed the parts and fixed my truck the next day. 3-4 days later got back home. There was a core charge on the parts I bought so when I got home I took the core and receipt to the NAPA store in my home town. Asked to return the used parts for the core charge. Was told I had to return the parts to the store I bought them from otherwise I would have to pay a return fee to mail the core back. Yet when I got the parts I was told I could return them anywhere at a NAPA store for no charge. So in short. Now I have to pack used parts around in my semi in high hopes to make it back to the NAPA store I got them from to get my core charge back.
hard working employee gets harrassed by boss and all that napa auto did was stick a letter in the guys' mailbox
Rude customer service
Today I was treated like a 3rd class citizen from the NAPA counter sales agent. I went in to NAPA to return and repurchase an item which I bought 4 days ago and which did not work. The gentleman did not greet me just took the item and "tested" it and shouts back at me saying it works thereby implying that I am lying. I explained that I ran the item for 3...
Read full review of National Automotive Parts Association / NAPA Auto Partsdeceptive trade practice
napa did a major over haul on engine of mine, chaged me almost $1, 600.00 -- installed it . problems from the start up. removed the head and it revealed only part of the work was done. the rest was'nt but i was charged for it as if it were. now the proff of their deception is in the open, they refuse my money back and compensation for my time.
Read full review of National Automotive Parts Association / NAPA Auto PartsCalled me Taliban on Veteran's Day
I went to the Napa Main Store today (VETERAN'S DAY) at N 501 Freya in Spokane, WA. I asked if the customer rep if they had a military discount. The guy at the counter says, "yes we do, but what country." I said "US". Then the guy says "Oh good, cuz we don't give Taliban a discount." I was highly offended, but smiled, took my part, and left. Being half...
Read full review of National Automotive Parts Association / NAPA Auto Parts and 2 commentsStay away
I've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the staffs who work there recommand to buy to have my problem fixed. It turned out not only did it not work, but also it made my car got scratches. I've talked to the manager, and he 's not going to be responsible for that( I was totally surprised when he said that, what a irresponsible man and store). Please give me a proper response.
My wife has a 2000 Jeep Grand Chorake with 100K miles on it. At that point it needed a new water pump. My mechanic asked me if i had a problem with a foreign made (China) NAPA water pump|. We opted for the "lifetime warranty" water pump!. We are now a 120K miles and my "lifetime waterpump" is leaking/. It cost me close to $200 in labor, hoses, t-stat and coolant.. Oh yes, I got a new FREE water pump!. I guess lifetime in China means less than in other countries!.
It's the same with brake parts, it appears that all NAPA brake parts come from China, .
Pissed in Tampa !
Leaking seal
Bought DOT 4 32oz bottles. Came home the plastic bag was wet. Unscrewed top and inverted bottle, fluid dripping out. Gently squeeze bottle fluid squirtted out. Being brake fluid, read about not supposed to be exposed to air so brought back next day to exchange. The manager won't do it accusing me squeezing the bottle and caused the leak. Ended up calling the police. Police came, the manager mumbled, and exchanged two bottles for me. Came home, the two bottles leaking again! Obviously the bottles are not sealed good. Altogether 4 bottles, they all leak. Try it yourself, don't deal with NAPA.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently bought a 32 oz bottle of NAPA brand DOT 4 brake fluid as well as all 4 brake rotors for my car for an upcoming brake job. There were 2 bottle on the shelf, neither of which was leaking (I check these things in the store) so I grab one, pay for my stuff and leave. I put the brake fluid on the seat after making sure the cap was tight (just in case it leaked) and upon making my first left the bottle rolls across the seat and slams into the passenger door and falls into the space between the seat and door panel. I get home, it's not leaking. I take the cap off and gently squeeze the bottle and the little aluminum seal pops up showing it's still sealed. All in all I'm very happy with the quality of NAPA brake bottle sealing and would definitely recommend this brake fluid to anyone.
Defective Parts, Horrendous Customer Service
When my alternator went bad last year, we went to Napa to get a replacement. We purchased it, took it home, put it in the car... only to discover they gave us a defective alternator that didn't work. We were able to drive the car just long enough to get to Napa and have them test it and verify that it was defective and couldn't run the car. They traded it...
Read full review of National Automotive Parts Association / NAPA Auto Parts and 3 commentsGeneral disrespect of walk-in customers
Let me start out by saying: If you work for Napa-you suck like your company. I have been in the vehicle maintenance business for years before retiring with 25 yrs in a government police fleet. I was offered a Mercedes Benz apprenticship at age 19. I was a Nissan Technician also. I also worked on police vehicles and some large dump trucks. Bottom line: I wa...
Read full review of National Automotive Parts Association / NAPA Auto PartsOUT $114
On April 19th 2010. I placed an order for 3 auto parts. Which totaled at $114. Which they took out right away. 2 weeks have gone by and I decided to call them to find out what was going on with my order, and after about 5 emails 5 phone calls and about 5 voice mails. I have not heard from them. So another week going by and I went online to check the status of my order, and I see that Napa has canceled my order. So after numerous calls I finally get someone to answer the phone. I asked about my order and I was told it was canceled because the parts were on back order for another 3 weeks, and I was told that I will be receiving my refund within a couple of days. now its June and I still havent received anything close to a refund. So I filed a complaint with BBB and they told BBB that its not Napa's fault its their banks fault. And I have to wait about 30 days. So BBB decided it was ok to close the complaint because Napa wouldnt respond to anything anymore. I have concluded that Napa is a SCAM. A multimillion dollar franchise is stealing money from working people that are struggling to make ends meat. I hope Napa goes bankrupt.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the complaint I sent to napa online earlier today.
About a year ago I ordered a power brake booster/master cylinder combo via napa online. I entered my debit card information and submitted my order. My account was immediately creditted for the agreed amount, but the next day I received an email from Vernell Washington saying that napa did not have the part I ordered, and that I would not be charged for the item. I had already been charged though, and it took several days for the amount to be resubmitted into my account. In the meantime I did not have funds to go elsewhere and get the part I needed.
My next experience with napa online and Vernell Washington is almost identical. I ordered a clutch set this time, was creditted for the agreed amount, and then received the Washington email explaining that napa did not have that part and that I would not be charged for it. I had already been charged, this time I called my bank to see if it was a legitimate charge, and they confirmed I HAD been charged. I am now waiting on napa online to refund my money once again.
Every other online shopping site has enough sense to post the availibility of an item BEFORE charging their customer.
Napa online is also dishonest because the Vernell Washington emails stated that "You will not be charged for the item" when in fact My bank confirmed I HAD been charged, and was waiting for a refund.
Now I have not had access to the ~180 dollars since tuesday night, and will be unable to receive it over the weekend as napa and my bank are closed.
This means that even if I am refunded on monday I will not have had access to ~180 dollars for 6 days because napa online cannot let customers know the availibilty of an item before charging them.
If the funds are not creditted monday June 2, 2014 I will file a dispute through my bank.
I have ordered dozens of parts from 4wd hardware and quadratec, and something like this has never happened.
I have ordered 2 parts via napa online and both times this escapade unfolded.
The third time might be the charm, but im not going to find out because I will never order anything via napaonline again.
I'm another victim of the Napa scam. Never again will I purchase anything online with them and if you know best, you won't either. Happened to me just like the first post. Said order has been cancelled and now out 46.50. I called and they always say the refund is on its way and that has been 3 months. I have contacted them by email and the so called manager and got 4 emails from a Calvin Mathis saying that they are sorry and working on it.Folks, this Napa online is a scam.
I placed an order on Napa Online and when I picked up the part at the store, they wouldn't honor the online price stating that NAPA doesn't set the store's prices. It is really poor way to do business. Either the online service should be thrown out or the stores should honor the online system. I won't be going back to NAPA. Their Belfast Maine store sucks.
My Experience 11/1/2011 Online order service is pretty much worthless. I needed a fuel pump which a local store said they could get by next day if I drove 1/2 hour and paid $170 upfront. I found that I could order online to be sent to that store at no charge and it was in stock. Got an email that my order was successful. Called the store and they told me that MY order would take 5 days and the pump they said they could order overnight was no longer available. So within 15 minutes did someone buy "my" pump? Or did I buy the pump online and they see it as not available? Or does the store not know their own system? No one knows and the online order system helpline tells EVERY CALLER to LEAVE A MESSAGE and they’ll get back to you!
1. NAPA isn't a franchise. It's a distribution service, essentially servicing entirely INDEPENDENT store owners. Which a lot of people confuse when they bash NAPA, their complain has nothing to do with NAPA 99.9% of the time.
2. Where were you ordering from? NAPAOnline orders ship out of their distribution centers I believe. If you called, pry, any of them, and asked for an operations manager or called their HQ in Atlanta I am sure someone would be MORE than happy to help.
Wow. If you think NAPA is a scam you have probably never shopped at an Autozone, Advance or Pep Boys. They're the real scammers in the auto parts business. They sell low quality junk at inflated prices. Sure they offer lifetime warranties on almost everything but they have to because all they sell is junk. Give NAPA a chance to straighten out the problem.I'm sure you'll be more than pleased.
NAPA is a great company and I am sure it was some kind of glitch in the banking system. It is the bank you have issues with not NAPA. They are a huge company that has been in business for many years and has a great reputation with the industry world wide. I am sorry for your unfortunated experience but to to say that NAPA is a scam or ripoff is compleatly unfair. Many product come up on back order daily and that is not something NAPA can controll, it is their manufatures. Please do not judge them so harshly. Your situation is truly a one off and is not the normal way NAPA conducts business. I am simply a consumer who happens to know someone who works for NAPA, but I have also purchased many items from NAPA and always have been very happy with the service and quality of the items.
Bait and switch fraud
My story takes place in Cave Junction, Oregon...
Recently I went to NAPA auto parts to get a part for my car, as I normally do when I need a part. They didn't have the part in stock and needed to order it. The price I was quoted was $36.
I went back the next day to pick up my part and a different did clerk said it would be $49. I told him what I was quoted and he basically said "tough nuggets". He finally did agree to "split the difference" and 'only' charge me $42. Since I needed the part now I paid and went away disgruntled. If that was all, it would have been bad enough. But it gets worse...
When I picked up my new part I forgot to bring in the 'core'. I said I'd bring it in after I did the repair. When I finished I put the core in a plastic grocery bag and went back to NAPA to get my $35 core charge back.
When I got there the same clerk told me that without the original box I couldn't get my money back. He said he needed something with the part number on it. I showed him my receipt, which had the part # on it, but it wasn't good enough for him. I told him I discarded the box and that I wanted my money. He flat refused and said I was 'SOL'. At this time I went off.
After some rather choice colorful words describing what I thought about him, his "policies" and his customer service he still refused. In the end I told him that he'd better call the cops because I wasn't leaving without my money. That must've done it. He reached into his till and grabbed $35. He shoved it at me and said "Here, take your damned money and don't ever come back". I told him that there wasn't the slightest risk I'd patronize them again.
How would a customer know whether it is a corporate store or an independent owner? With a NAPA sign outside, NAPA gets the glory and NAPA gets the bad press! I ordered a part using NAPAonline.com but when I got to the store I was told they would not honor the price I was given online as the store employee said he felt it was too low. When I showed the employee a copy of my online order, he said that NAPA doesn't tell them what prices to sell their parts and that he would be calling them and telling them so. I drove 20 miles(one way) to pick up this part and had to pay the extra amount. It sure looks like bait and switch to me. I'm not sure if it is the fault of the NAPA store in Belfast Maine or the online store but it is all NAPA to me. Which I won't be going back to again. I strongly urge everyone to avoid napaonline.com.
Not sure what Dejay is talking about.
NAPA asks for the box because the manufactures require it from them. It is the same at every aftermarket company nowadays. Gone are the good old days where all the cores just got tossed in a barrel.
I am also not sure where you shopped, if it was a NAPA corporate store that has set policies to follow, or an independent location that can do pretty much whatever they want? Any NAPA I have been to would have known you just bought it there and ordered a new box for it (which probably takes weeks to get). No, they can't just toss it in any box with a picture.
The best policy would have been to remind you when you bought the part and paid for the core that it needed to come back in the box.
Not sure on the price thing. I do know that any corporately owned store manager that supported price manuevering like that would be written up if not fired.
As a x-manager for napa in Columbia, sc I can say the reason the price was different was different was because you got price jacked..most napa managers and employees will jack the prices to make monthly bonuses..my DM promoted it...as far as taking the part without the box...he could've taken the core back with out the box also..as long as he could get another box and take a picture...or make a copy of the barcode with part number and put it on the box..the DC or warehouse will take it...I've done it lots of times...napa and the gpc corp is a numbers driven company..if they break a bunch of eggs along the way...no bog deal...dj
WAS THIS YOUR FIRST TIME DEALING WITH A CORE? NAPA IS NOT THE ONLY PARTS STORE WITH THAT POLICY. CORES ARE RETURNED IN THE BOX SO THE WAREHOUSE HAS THE PART NUMBER AND THE STORE HAS A RECORD OF THEIR CORES. SOUNDS TO ME LIKE YOU SHOULD HAVE RETURNED HOME AND GOT THE BOX, BUT THEN THAT WOULD HAVE BEEN TO EASY. IT'S MUCH EASIER TO BUMP YOUR GUMS TO SOMEONE WHO WAS JUST DOING THEIR JOB. WOULD HAVE BEEN COOL TO HEAR THE COUNTERMAN SHOVED THAT CORE UP YOUR A**!
As a loyal customer i have to say i was surprised
I recently went to one of your stores and was unable to find what i was looking for. Upon asking the person at the counter how i might find it they were rude and not helpful to me.
As a loyal customer i have to say i was surprised. Since i have had so many good interactions with NAPA auto parts i am going to overlook this one time but i would suggest that you make sure that you are training your employees to be polite. In this economy it is customer service that sets you apart.
employes
employers, dont have respect, for the costumes, my wife, was in store, 64 el jebel rd co 81623, employer spanish, no respect, next time i call police, my friends complaim about the store, the manager is very bad person.Thanks very much. Michael Santini
Read full review of National Automotive Parts Association / NAPA Auto Parts and 1 commentDeceptive Practices
I had my suv serviced at this location for my brakes about a month ago. The brakes work just fine but when i got my car back the vehicle bounced really bad, which had not happened prior to taking my vehicle in. When calling and talking to Chris the service manager, he said that my tires probably had too much air in them and to bring it back in. I took in...
Read full review of National Automotive Parts Association / NAPA Auto Parts and 2 commentsNever ever use them
I was looking online (napavalleycars.com) to buy a car. I sent the owner, PATRICK LEWIS, an email offering $10K for a vehicle priced less than $12K. To my surprise he wrote me back stating I was a mooch and that he wanted to know if I picked up my government cheese. I kept the email if anybody wishes to see it as proof. I don't know this man from Adam and he doesn't know me, why he felt the need to insult me and any all other "poor" persons was completely uncalled for. I would never, ever consider buying anything from this person, again nor should you!
The complaint has been investigated and resolved to the customer’s satisfaction.
worng guidance
i've bought a glue from napa auto parts( located at 17650 Monterey Rd, Morgan Hill ) which is one of the staffs who work there recommand to buy to have my problem fixed. It turned out not only did it not work, but also it made my car got scratches. I've talked to the manager, and he 's not going to be responsible for that( I was totally surprised when he...
Read full review of National Automotive Parts Association / NAPA Auto PartsTire chains
During the bad storm on December 20 to 22 we bought cable chains from the Napa store in Vancouver WA. After putting them on our new VW Rabbit all our warning lights came on. The chains had severed the electronics under our car. The dealership said the chains had been installed correctly but were a bad design. Now we have no ABS, no traction control, no...
Read full review of National Automotive Parts Association / NAPA Auto PartsI am a independent napa auto care center and they sold me
Dear sir or lady I have been buying parts from a location at 901 s havana st in denver in between us guys some of the jokes and afending by saying in my mind I got the bad end of the deal due to me trying living my life in usa and beeing us citizen or what ever the reason now napa at this location sold me bunch parts they were remanufactured and the company...
Read full review of National Automotive Parts Association / NAPA Auto Parts and 3 commentsNational Automotive Parts Association / NAPA Auto Parts Reviews 0
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About National Automotive Parts Association / NAPA Auto Parts
NAPA offers over 500,000 quality-tested parts across different categories such as brakes, suspension, steering, engines, transmission, and electrical systems to name a few. They take pride in the fact that their parts are backed by industry-leading warranties and are guaranteed to be of exceptional quality. In addition to their wide range of auto parts, NAPA also offers accessories including batteries, filters, oils, and fluids, that are designed to keep your vehicle running smoothly.
Their website, napaonline.com, is a one-stop-shop for everything automotive, offering a comprehensive selection of parts and accessories. It's user-friendly, with easy navigation and search functionality that enhances the shopping experience and makes it simple for customers to find the products they require. The platform offers detailed product descriptions, high-quality images and videos, compatibility charts, technical support, and more to help customers make informed purchasing decisions.
NAPA's commitment to customer satisfaction doesn't end with offering top-quality parts alone. They have built a strong reputation for excellent customer service and support. With a vast network of over 6,000 stores across the US, customers have easy access to the products and services they require, backed by knowledgeable support from NAPA experts.
Overall, NAPA Auto Parts is a reliable and trustworthy partner for anyone looking for automotive replacement parts, accessories, and maintenance products. They offer a vast selection of parts, a user-friendly website, and excellent customer service, making it easy for customers to keep their vehicles running smoothly and safely.
Overview of National Automotive Parts Association / NAPA Auto Parts complaint handling
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National Automotive Parts Association / NAPA Auto Parts Contacts
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National Automotive Parts Association / NAPA Auto Parts phone numbers+1 (800) 538-6272+1 (800) 538-6272Click up if you have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone number 0 0 users reported that they have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone number Click down if you have unsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone number 0 0 users reported that they have UNsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (800) 538-6272 phone numberUnited States+1 (866) 438-6272+1 (866) 438-6272Click up if you have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone number 0 0 users reported that they have successfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone number Click down if you have unsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone number 0 0 users reported that they have UNsuccessfully reached National Automotive Parts Association / NAPA Auto Parts by calling +1 (866) 438-6272 phone numberCanada
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National Automotive Parts Association / NAPA Auto Parts emailscustomersupport@napaonline.com100%Confidence score: 100%Support
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National Automotive Parts Association / NAPA Auto Parts address2999 Wildwood Pkwy, Atlanta, Georgia, 30339-8580, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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