National Football League [NFL]’s earns a 1.1-star rating from 654 reviews, showing that the majority of football fans are dissatisfied with viewing experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
NFL GamePass Europe: blockage of live streaming in Ukraine
I am an American citizen resident in Ukraine and have registered numerous complaints about NFL GamePass Europe going back to the 2017 season, when Delatre acquired the streaming rights for Europe. Since then, my viewing experience has only degraded relative to what was previously offered directly from nfl.com.
But in 2022 Deltatre has even exceeded their previous failures. For reasons that make no sense whatsoever, they have decided to block all Ukrainian IP addresses from direct live-streaming this season, in the same way they have blocked Russia and Belarus, who are the aggressors in the current war. Ukraine is the party under attack, and is a U.S. and NATO ally. How on earth can such a blockage be justified?
Please prevail upon Deltratre to restore access to Ukraine prior to the opening of the regular season on September 9th. Otherwise I will continue to press this case until NFL management takes appropriate action.
Eric Almeida
Desired outcome: Restore live-streaming for Ukraine
Nfl+
I have been charged $4.99 twice on 09/01/22 an the other one on 09/02/22 but it was reflected on 09/03/22 I would like a refund or combine the 2charges to the $9.99NFL+ Premium for the month I thought I would be able to watch cowboys games when out of market for the $4.99 price I did a free trial an was charged the $4.99 before it was up an the the next day was charged the other $4.99
Desired outcome: A refund or combine the 2 charges to the $9.99 NFL+Premium package
Game Pass / NFL + Premium
I cannot access the service. I've been a paying member for years. Every time I try to watch a game replay I go through a new sign-in screen. First it appears that I need to purchase access (already have), then I can sign in and it says I "have access to the services" but once again, I get a "buy" screen with no access. It just doesn't work, on any browser on either of my PCs.
Desired outcome: If I can't watch I'd like to cancel, but I can't do that either.
NFL Plus Premium
I just purchased a subscription to NFL Plus Premium on NFL.com so I can watch NFL game replays once the regular season starts. According to the promo, I should be able to do so on Roku, in addition to on my computer or phone. I added the NFL App on my Roku. However, when I attempted to go to the channel, I received an NFL Application Error, which stated, "Sorry, but we were unable to authenticate your device and can't continue". I deleted and reinstalled the channel numerous times, to no avail. I scoured the support articles on the NFL.com website and found absolutely nothing, not a single article, to help resolve this issue. I left a post on the Roku community blog describing the problem. A moderator emailed and stated the problem is with the NFL product and adivsed that I contact Customer Support at NFL.com. The nonexistent Customer Support at NFL.com, which has no mechanism to ask a question, get a problem resolved, or offer any assistance beyond articles about topics completely unrelated to my issue. Even the mobilecs email is nonfunctional!
Desired outcome: Provide an answer as to how I am supposed to authenticate my Roku device, which the NFL claims will allow me to watch game replays on it, which they claim I can do here in the United States..
Apps
I have tried for well over a year to cancel my monthly charge. I originally tried to cancel within 2 days of getting the app because I couldn't gain access to games I wanted. The phone number you provide on charge card billing is no good and I consider that to be fraud since there is no way to cancel. I have never been able to find a place to do that on the app. I filed a dispute on my credit card several months ago and they were also not able to find contact for you. I want this cancelled.
Desired outcome: I want full refund for at least 12 months.
NFL plus
HI,
I just want to say to date you still offer NO options for out-of-market fans and aside from doing the hundreds of thousands of us a disservice, you're losing a lot of revenue.
.
You see, we are NOT interested in buying / paying for EVERY game with NFL SUNDAY TICKET.
What you have NEVER considered and NEVER provided is an option for us to JUST WATCH OUR TEAM!
(Instead of ALL teams).
.
And the New NFL+ does NOT help out-of-market fans.
.
For example, my wife and I are Carolina Panthers fans, who had to move to New England for work 22 years ago.
For 22 years we have NOT Been able to watch our team's games. LIVE.
.
SUNDAY TICKET IS TOO MUCH, we just want Panthers games and NOT ALL games.
WHEN will you realize the lost revenue from your short-sighted decisions?
.
Please provide this option, soon.
It's already 22 years late for us and so many, many, many more fans!
Desired outcome: Provide One Team LIVE access.
Deshaun Watson decision
Today's decision to relegate to a 11 game suspension and 5 million fine is an out right sham. This sexual deviant has not learned anything! Watch his interview, very troubling. John Harbaugh would have him booted out of league! This is the most disturbing domestic display of greed, power, and a complete slap in the face to the women that had to deal with this predator and ALL the women in the world. Its a display to our youth that its ok to sexually harass women. I am a combat vet and military retiree. He would have been dishonorably discharged from military service for his conduct. Put that in perspective.
We the people of this country deserve to see this appropriately adjudicated, our women deserve it most of all.
Disgusted with the decision and its at what cost to our nations women. This sick man needs to understand his wrong doing. He HAS NO REMORSE!
Desired outcome: Year plus suspension, with indefinite return. Needs a mental health evaluation and review of conduct prior to return
Deshaun Watson should never be allowed to play again! He has shown no remorse whatsoever, and yesterday declared his innocence. This guy is a pervert that needs help, and the NFL allowing him to play after his comments that he did nothing wrong is outrageous!
NFL Network Announcers
Who assigned that threesome to announce the preseason game between the Rams - Chargers on August 13? They were HORRIBLE particularly Andrew Siciliano. All these three did was announce for the Rams. It was like the Chargers were not even there and they were the designated home team. I'd conservatively say 90% of the commentary was Rams. When the Rams had the ball it was Rams offense. When Chargers had the ball it was Rams defense.
Never ever again will I watch a totally one sided crew announce a NFL game. Horrible! Bye bye NFL Network, the worst of the worst.
Desired outcome: Apologize - after you listen to the announcing. And acknowledge that LA has two NFL teams and treat them fairly for the benefit of viewers.
Thursday night games
I am angry and disappointed, cable and or satellite tv cost’s so much already, now I have to sign up and pay another 120 dollars for amazon? That’s just not right, I love football, but I can’t in good conscience keep watching. Sometimes a person needs to stand for what’s right, so I will no longer support anything NFL related. I am done with football! I can’t believe you would sell out all the fans, the very people that made the NFL successful and prosperous. Now watch as the people stop watching and supporting you. I hope the NFL goes bankrupt because of this betrayal
Desired outcome: Cancel the contract with amazon
NFL network sexual commercials
We have always paid for the NFL Network on Directv (and sirius radio) for years and now we can't watch it because you are continuing to exploit women and have naked women on phone sex commercials that my 6 underage sons have now been exposed to! The NFL says it supports women but it continues to exploit them and sexualize them! You don't even punish players/employees for conduct that exploits women. 6 games for raping multiple women whos lives will never be the same, is pathetic! Now, thanks to the NFL parents have to explain pornography and phone sex hotlines to their small children! Please please please get ride of that stuff now, otherwise we have to cancel all of our services and stop supporting your organization. You stole my children's innocents because we trusted you... shame on you NFL, shame on you!
Desired outcome: REMOVE ALL SEXUALLY EXPLICIT COMMERCIALS NOW. NO PHONE SEX, ETC ETC. MAKE IT SAFE FOR FAMILIES. NO GRATUITOUS CLOSE UPS ON CHEER LEADERS, ETC EITHER
Thursday Night Football Exclusively on Amazon Prime.
Thursday Night Football Exclusively on Amazon Prime. As a fan for over 50 yrs. and a person in their Sixties. I need to be an Amazon Prime member ($119.00 yearly) to be able to watch. The NFL seems to be giving their long time fans The Finger on this one. Not all seniors use Amazon. I use it once or twice a year. Some also do not own a computer. So basically there is no way to watch 17 or 18 games which were always on free TV. Also aren't Seniors the NFL Advertisements are aimed at. If they think we will spend money on the Advertisers now that they are taking Free games away from us they can think again. What happens when Amazons contract ends? Does a new streaming service take over or do the games return to Free TV. Does the NFL think that the Seniors will return to watch? Will something else attract our eyes and our money?
Desired outcome: Allow all NFL fans to be able to watch all Thursday night Games
Deshuan Watson
If you truly want to be consistent with past rulings as the judge ruled all the other incidents involved one act. DeShaun's involved 30 sperate acts or woman, The correct number of games should be 180. No matter what the league does it will be criticized however based on all that he has done and the need to be more attentive to woman 6 games is inadequate, Deshaun also appears to need some kind of counseling as no one in their right mind could think this was okay, if possible, I would also put this in the final decision as he appears to need help and he will probably do it again. It is a real black eye on the league.
Thank You
Robert Cochran
Lack of justice
Six game suspension for a serial sexual predator. Even a year is too little because of the way the contract was written. As a husband, father of two girls, and grandfather of two girls this is the line. To accept this is to say its ok. "It's not" if this is all I will cancel Direct ticket, cancel Direct TV and burn all my NFL gear. A Bears fan since I was 8, brought my son up to be a Bears fan, Justice is not 6 GAMES. The way the contract was made it should be 2 years Minimum losing a few hundred thousand is not justice when he's then rewarded with countless millions the next year. Setting a bad precedent in the court and in the league. The Ray Lewis assisting with a murder cover up and getting nothing and then going to the Hall of Fame was criminal. Don't make the same mistake twice. Your close to being a league of criminals and saying that's ok because they can play football. The vengeance from women's rights groups, churches and others won't just blow over like a martyr its will grow.
Desired outcome: Two years minimum, preferred three to lifetime .
London Games Tickets 2022
I registered with Ticketmaster to obtain Giants v Packers tickets in London on 9 October 2022 for my son who is an avid Packers fan and has been for the last 15 years. He is now 19. I was told the website would open at 9.30am today but when I logged on at 9.25 to be ready there were already 100000 people ahead of me queuing. How could this be? Needless to say after waiting for four hours I didn't get tickets. I wouldn't be quite so angry if I hadn't found out the number of ticketing sites now advertising a plethora of tickets for prices upward of £275. I can't afford those prices. Once again the genuine fan misses out in the face of corporate greed.
Desired outcome: Please improve your ticketing system
Cleveland Browns and NFL
A horrible thing to REWARD a sexual predator with that much money. If he gets off with less than a 2 year suspension your no better than that organization. Players support players ,NFL supports the league . WHO IS SUPPORTING THE FAN.
Being handled violently by a rookie by the name Marcel Harris he plays for New York Jets
I know his grand parents and became friends with them gracefully. They also considered me a God daughter. I was doing from my heart to help them with certain situations. The family was extremely jealous. Well his step mom approach me at his grand fathers funeral. After it was over yesterday I stayed at his grand mother house with her permission. On May 12, 2022 and the incident took place May 14th bout 200pm. I was asked to leave by his ex step mother his father no longer lives with. She started some jeolsy in approached me with a lie I walked away to speak to the owner of home which is the grandmother that invited me. Then I was choked and hit and grabbed and Marcel Harris of the New York jets was one of my assaulted individuals and it took me by surprise I praised him to be a good young man. But he let his family rob him of that. He put his hands on me. I did a police report but they have to investigate it because the family stuck together. Go figure. But I am a wife or a law enforcement officer. In I worked in law enforcement myself. I have no reason to lie.
Desired outcome: Being investigated the photo are at the grandfathers funeral. You see Marcel on the pic getting his plate of food
I will withdraw my complaint at this time I got mixed stories on the struggle so until I am clear on who all put there hands on me I don’t want to hurt a young man’s career. People work hard for a status in I don’t have the heart to mess up one for not being clear on the evidence. I had reported an assault from Marcel on May 14, 2022 bout 1:30 pm but I think he should be counciled bout staying clear of domestic conflicts. Knowing his reputation follows him and can ruin his career if proven guilty of any violence. Had he not been running his mouth I would have never suspected him in the assault. It wasn’t his home. It was his grandmothers home in he or no one else shouldn’t telling me to leave the home do to jeolouy from his step mother.
Money being paid out
Dear Sirs
How can you justify paying a player $200 million dollars. The avarage family cannot afford to go to a game I have been A packers fan and worked most of my life now i'm in my sixties and really cannot afford to go to a game I want to know when is enough is enough I don't get you guys you price yourself right out of the avarage fan price range you cannot afford cable to watch the games on tv from were Ibstand I hope you all go broke I would rather watch one of the new leagues or just waych college football I don't get you guys When is enough a enough
Desired outcome: I'd would like a response
Politics
I don't watch the NFL for politics. Now since Roger Goodell has inserted the NFL into politics I don't watch the NFL period ! Bad job Roger !
Desired outcome: A new commissioner
NFL Moral Standards.
Mr. Commissioner,
The NFL does some very good things, for the game and the public. Andrew Whitworth is a a prime example of what a pro athlete should be as a player and a human being. There are many like him on every team. Yes, as in any organization, there are those who need some guidance on their public/private behavior. Strong team mates like Andrew will educate and lead all of his fellow players on how to be a pro and a good neighbor. Every team needs an "Andrew Whitworth"!
Now that I have spoken to the positives about the NFL, I would like to address a very public issue that aired at the Super Bowl last Sunday. To each his own as far as entertainment goes, but the utter crap that was displayed at halftime is going too far for what civil people should endure. I got up and left the room. I hear you wouldn't even repeat the lyrics of some of the songs. Why do we insist on putting those who would divide our nation and insult those who serve, even them? It's all about the fans, you say. Well this fan is insulted and ashamed of what America has deemed the most spectacular event America has to offer. We can do better. We can unite this country and we can instill a civil pride in all of its citizens without degrading each other.
The game was great even though my team came up short. It was entertaining and something America and the NFL can be and should be proud to telecast. But, for about 30 minutes all of that was ruined by people who insist on bashing their own people and our great police officers. Disgusting. People are free to buy and watch that if that is their thing, but do we have to all be exposed to it at the Super Bowl?
NFL went through a period where they got very involved with politics and social activism. People left. It appears, the message is more subtle and not "in your face". I wish it were completely gone, but it has improved. But please, don't fall into another trap where the NFL forces the fans to look to other sources for their entertainment. Football is fun. Don't make it dirty.
Ken Hamlin
Desired outcome: Take a more active approach for ensuring the entertainment at all halftimes is of a family nature and that it is sending a message all Americans can support and be proud of.
Fair penalty calls
The NFL is very predictable as to who is going to win nowadays and that's very disappointing and no longer fun to watch. You have two straight Super Bowls with the home team winning each time when that has never happened before in history. The referees have taken over the games when it was no the case before. I understand money makes the decision now and that's sad. I will need changes made to continue watching this travesty.
Desired outcome: Make the game fun again and not money based. Have penalties called throughout the game not the 4th quarter.
National Football League [NFL] Reviews 0
If you represent National Football League [NFL], take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About National Football League [NFL]
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the National Football League (NFL) company. Make it specific and clear, such as "Incorrect Jersey Shipment" or "Refund Not Processed for NFL Game Pass".
4. Detailing the experience: Provide a detailed account of your experience with the NFL company. Include key areas such as customer service interactions, product quality, service delivery, or any other relevant aspects of your experience. Mention any transactions you had with the company, including dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the company's response. Explain how the issue has personally affected you, whether it's a financial loss, inconvenience, or disappointment.
5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, emails, or screenshots, that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the NFL company, whether it's a refund, exchange, apology, or any other form of rectification.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammatical errors, and make sure that all the information provided is factual and relevant to your complaint.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any applicable documents before submitting.
9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. The NFL company or other users may provide feedback or solutions to your issue, so staying updated is crucial for the resolution process.
Overview of National Football League [NFL] complaint handling
-
National Football League [NFL] Contacts
-
National Football League [NFL] phone numbers+1 (877) 635-7467+1 (877) 635-7467Click up if you have successfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number 0 0 users reported that they have successfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number Click down if you have unsuccessfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number 0 0 users reported that they have UNsuccessfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number
-
National Football League [NFL] emailscustomerservice@nflshop.com100%Confidence score: 100%Support
-
National Football League [NFL] address345 Park Avenue, New York, New York, 10154, United States
-
National Football League [NFL] social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 06, 2024
- View all National Football League [NFL] contacts
Most discussed National Football League [NFL] complaints
extremely unreasonable nfl consumer chargesRecent comments about National Football League [NFL] company
NFL Super Bowl projected TV coverage/eventsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.