Netflix
Reviews and Complaints

I have never been nor do I want to join Netflix. I continue to receive unwanted email and snail mail and today tried to unsubscribe using multiple different browsers (Opera, Firefox, Chrome and IE), but the hyperlink to unsubscribe did not work. I called the toll free # and after giving my email, was placed on hold - so I hung up.
Their IPv4 IP is:

Netflix always demands credit card information even though it's supposed to be free for 30 days. They then automatically charge the card to make sure the card is good but they don't refund the charge. When you call customer service, they have all kinds of excuses why they did what they did and then they get smart with you and you never get your money back. This is one of the worst streaming services out there. I only had it for a few hours because they did this and I've been told I won't get my money back no matter what. NETFLIX IS A RIPOFF!

This show appears in the children's section of the app, with a PG classification. However I overheard some content whilst my child was watching it and it shocked me. Upon reviewing the show myself, it was rife with jokes about boobies, sexual innuendos and soft swear words such as ‘get bent'.
It very clearly is aimed at an older audience and should not be appearing in the children's section of the app.

I just discovered that Netflix has been overcharging me for months. I had called previously to complain about it and was told my subscription had been increased, but not by my requesting it, but that it would be lowered back down to the $8.something plan. That never happened, and I just discovered it now. So, I called in again and demanded a full refund of the overages. I was told they would only refund one. When I stated that I would have to cancel my account if they didn't make it right, they didn't care and claimed they offered me a "resolution" which I refused. How is overcharging me for months while knowing you will only refund one month of that a resolution? It is NOT a solution, yet it's all they would do. Be careful of Netflix.

It's near to Christmas and everyone will be wanting to watch Christmas films and cosy up however, one of the most popular and greatest films (the grinch) has been taken off of Netflix. I don't believe this is the right decision unless they want to loose customers because they have taken off other much lives films along with the grinch please bring it back and let everyone have a marry Christmas. The old and classic films should not be taken off for new ones because however much people may like them they will never be as good as the classic films such as the grinch. Thank you for reading my complaint and I hope you know what is best for your company.

I think it's disgusting to portray any character, however factionalized, brutalizing, torturing and killing any animal. And to do it graphically is gratuitous violence that appeals to sick abusers. Please do not perpetuate this sort of desensitization to violence. So, now as a society, we've moved to brutalizing defenseless creatures? Is this entertainment? Is Netflix upping the anti on graphic killing? Is this the trend? How much more does society need? Please don't give mentally ill people ideas. Please do not have them relate to sick characters. Please do not continue selling violence for the next buck. You can be better than this.

Netflix if possible can you please stop putting foreign movies into the English movie queue?

It's a bummer when I read a really good plot, get comfortable and play the movie only to see it has subtitles! I just want to be able to watch a movie without having to read.

If moving those films out of the queue is too difficult then maybe adding something in the description that denotes that the film has subtitles would work.

Thank you.

Hi,
Since 23-11-2019, I have issues to see Netflix on my 4 screens that I regularly use (not in the same time, because my account allows me to watch only in 2 screen at the time).
Before I could watch in 2 tvs and then power off these tv and watch in the other 2 without issues,
Currently If I start to watch in 2 Screen, I power off one of them and I try to watch in a third screen, netflix give me an error saying than I am using more than 2 screens on the same time, and it shows me the screen that is already power off). the only way to do is forcing to logout all screen and doing login again, that is not practical more when you have kids at home.
I reported this problem twice already and nobody give me a solution, also I tried to use a work around for my tv samsung, the troubleshooting guide told me to reset the smart Hub, big mistake, I lost my installed applications (some of them I payed to activate), who made the troubleshooting guide? the trainee?..
Very frustrated with netflix..

We who are out of thge US are paying the same subscription price as those in the US. yet we are bolcked from all the good movies. we are given crappy movies. When I contacted Netflix I was told that those are the types of movies we like. We do not like crappy movies. If we are paying for premium then we should be given premium movies. With my VPN on I can see all the good titles but can only watch the trailers. However attempting to watch a movie with the VPN is not possible, I get an error message. We are paying the same premium rates but cannot see the premium movies. Then our subscriptions should be reduced to match the crappy Netflix produced in one room movies. The Netflix company is biased in their distribution and dishonest in their marketing. Tired of the second class crappy movies with crappy senselesss plots.

[censored] shows like Singapore Social, Santa clarita diet and other crap is making me really trying hard to stay on Netflix. the only reason im staying is bc in this [censored]hole censored singapore, we only have access to netflix as the only streaming service. Disney+ isnt even launched here. i can spend endless time browsing and browsing on what show to watch on netflix only to be disappointed after the first 2 mins, n carry on browsing. its so [censored]ing tedious. please take down [censored] shows like those and give us better content.

The 2 and a half episodes I got through were appalling. After all the forced and out of character vulgar language and the race to stuff as many programs points into an episode as possible, there was a final straw. An adult biological male with gender dysphoria is trotted on screen as a suitable replacement for a young girl's mother in talking with her about her first period?!?! Not any female she would reasonably have been expected to make a connection with in her time at the white house, a touching and real emotional moment as we see a young girl struggling with a difficult time in her life to not have her mother, no, we get an uncle she has never known be the best choice to talk to her because he has fake boobs and wears make up. They are pushing a trans agenda so hard this deluded and disgusting forced plot point made my stomach turn. The daughter has never been a strong character that draws an emotional response, the agenda is just that repulsive that I stopped watching that second after watching, and enjoying, the previous 2 seasons. Women and young girls shouldn't be trivialized and pushed aside and told to accept that a man has now found a way to be the authority on what it is to be a woman. The blatant disrespect of women being completely ignored in favor of brainless liberal trans agenda pushing is pretty revealing, women's rights must make way for the superior rights of men-who-feel-like-women. All against the backdrop of brushing aside the child bride issue. We get it Netflix, you support the status-quo of Hollywood where pedophillia and sexual assault are good and girls and women just need to shut up and be used.

I went on my netflix account to be told that there was a payment problem with my account, I could not watch anything. So i decided I would open another account to my new email address, when I went on my banking app I had been charged twice and when I went on my old account it was again active, I told netflix this and they said since its been active they cannot refund me my money and I just need to pay twice, I was not told that they had managed to take the money (i recently lost my bank card and assumed it was attached to this), and have no idea how long it had been active as I signed into other account, ludicris that I need to pay for the month when you had stopped my account and then reactivated it without letting me know. Have now cancelled both accounts

Netflix does not work when you're playing it on your computer and connecting it to a television via the HDMI cable no matter which HDMI cable you used or which HDMI port you have it plugged into on the television. It gives you the sound and it gives you the audio but there is no picture that plays there's no video. When you call Netflix tech support they tell you to contact your TV manufacturer even though you can play Hulu from your computer to the TV and you can go to YouTube and play YouTube videos from the computer to the TV. Basically Netflix is refusing to take responsibility for the fact that their application does not work anymore when you connect your computer to the television with an HDMI cable. This is a paid for service I should be able to plug it in and play it and now I get no video.

I have been charged since October 2018 for Netflix. I did not realize that I was being charged for this account & it was 100% in active for that entire time. However customer service is only able to refund me 6 months of that time? So I have just given them the rest of the money for nothing? I did not use the service for the whole period not only 6 months of it. It should be simple they did not provide a service to me therefore they have no claim to the money received. 100% happy I now use hulu.

Yesterday was Remembrance Day so I sat down to use my family Netflix account to watch WWII in Colour. My expectations were high due to being a legion member and history buff. After watching 7 episodes I was disgusted and enraged. For a program offered on a Canadian program, it did not mention my influential country once! The British Air Force was trained on Canadian soil but this was completely left out! All of the Canadian impact on the war and influence was labelled under American or British deeds in this series! As a Canadian I am disgusted at this American propaganda peddled off as entertainment or historical fact! This is insulting to my country, veterans and naive Canadian youth whom may mistake this garbage for accurate fact.

Netflix should be ashamed of itself!

to whom it may concern,

we love to watch movies on netflix.

Movies means watching also the titles at the end which are part of the oeuvre.
Unfortunately when the movie ends advertising for new series and product breaks in before the titles even start.

If you want to be cinema-like you should think about this! Netflix is not normal television, there is a difference to free-tv. keep this difference.

kind regards

This is a post I left on netflixes page for a rebiew on facebook.. ripped me off $36 this month and the don't even want to admit their mistake

Your workers are disgusting...
2.5 month ago I was told money wouldn't be able to be taken from my PayPal/linked card anymore because it wasn't a credit/debit card (only an eftpos machine one) so they physically couldn't.
2 months down the road everything fine.. then all of a sudden this month yous tried to draw money from my PayPal TWICE that wasn't there so it left me in a negative balance with PayPal because of overdrawn fees. 4 times in 3 days on the phone to you guys and yes $14 was refunded back to my PayPal but because of the overdrawn balance YOU GUYS LEFT on my PayPal I only got $1 back of that money.
Your worker, Jerika, is so so rude to people. Speaks over you like she's reading from a bit of paper and not stopping and she won't let you explain.
I tried to explain to you guys today I got none of that money back because of overdrawn fees left on PayPal from YOU GUYS and you tried to turn the blame for the fees back onto PAYPAL!
Thank goodness I recorded the phone calls because apparently you guys don't, convininetly for yous, because youse couldn't even find the phone recording form 2.5 months ago where YOUR worker mucked up. I'm sure PayPal and fair trading will be happy to hear the phone recordings I got.
Youse are honestly disgusting.. so thank you for ripping me off $36 this month 👍

Dear netflix, i'm upset because you took bluebloods off of netflix and my whole family loves to watch bluebloods and so will you please air bluebloods back on netflix, please put season 9 and 10 of bluebloods on netflix because me and my family watch bluebloods right before bedtime and that is me and my family favorite tv show. From your netflix fan jasmine miles!

I decided to try a months free trial of Netflix again to see if I would use it. I needed to contact then by 25th November if I didn't want to subscribe. I realized today that Netflix has taken £8.99 out of my account which means I will get charged for lack of funds. I have asked for a refund but that takes 30 days. Had they been able to put it in as quick as they put it back there wouldn't have been a problem. How do I get my overdraft fee paid as well?

i spoke to customer services to ask why my account had been blocked.i was told because i had not paid.spent over an hour to be told i had to accounts and had to make another one which i did. then to be told he had refunded my money and that i had to pay again to reset my account i am furious with this company.you can not treat people like this.i am disabled and rely on this service.but now i have to wait until next week before i can afford to pay again. i have been charged a fortune for netflix.i was supposed to be paying 6.99 but you have been taken over 11.00 since july. this is the transcript of my live chat with an adviser.

Netflix Customer Service
End Chat
Your issue is: my account has been blocked but payment was made on the 4th of november.also took £11.12
You are now chatting with: Ashish
Netflix Ashish
Hi there! Thanks for contacting Netflix. I'll make sure that your concern for today will be fully attended. I'll be asking a couple of questions that will lead to us identifying the best course of action to resolve your issue. Could you please assist me with your Netflix email address and name please?
Netflix Ashish
I just want to inform you as well that this chat may auto disconnect if we receive no response from you for a certain period of time. I would love to resolve all your concern before this happens. As I value your time, lets get everything addressed right away :)
You
ok
You
[protected]@icloud.com. michael
Netflix Ashish
Your transaction did not go through on this account.
Netflix Ashish
Netflix could not collect money from the bank.
You
you have took it out of my bank
Netflix Ashish
The payment has not gone through. It was declined. I have sent you the billing details where you can see for yourself that the payment was declined. You can check your mail box for the billing details.
You
i have my bank account and it is on
Netflix Ashish
On this Netflix account there has not been any charge on the date that you mentioned. It was declined.
You
Mon, 4 Nov 19NETFLIX.COM
-£11.12
£70.79
You
plus you have taken far to much money
Netflix Ashish
Okay what we will do is we will pull up the account that has been charged. Okay? I will be sending a secure form in which you will need to enter your card details for me to verify your account. Please do not share the card information on the chat window to keep your details safe.
Your information was submitted for lookup
Netflix Ashish
Do you know anybody who has access to your Card.? Who would have made a Netflix account with your Card?
Netflix Ashish
Hey, just checking in - are you still with me?
You
yes no i no one
You
you took 11.99 7th oct and 11.12 4th november. i only pay for 2 accounts so why am i paying far to much money
You
r u still there
Netflix Ashish
Yeah. Kindly hang on for a while.
You
ok
Netflix Ashish
I was able to pull up a account that is linked to your card details. I will help you repair that account. By repairing means giving access to you of that account . Okay? And then you can let me know what you want to do with that account. You with me on this?
You
ok
Netflix Ashish
Okay. Thank you so much. Netflix cares for your security. I wouldn't suggest using the same email again on the account. So do you have another email we can use for the account?
You
[protected]@gmail.com
Netflix Ashish
I see the same email id on that account. Nevermind that is fine. You can use this account also if you wish.
Netflix Ashish
Thanks. Lets now reset the Netflix account password. I would suggest you keep a strong password. For your security, I would request you to choose "Require all devices to sign in again with new password " while resetting the password. All the devices will take upto 8 hours to signout from all the devices.
You
i have never had a netflix [non-Netflix link blocked] has always been the one i am on now
Netflix Ashish
Okay. I understand that. You can however access this account now. Okay?
Netflix Ashish
To complete the steps, I will send you an email to verify if everything on the account is safe and secure. If there is a phone number linked into your account, you can change it. If there are some unrecognized profiles, you can delete that too.
You
how do i do that.
Netflix Ashish
You can just reset the password with the help of the mail that I have sent you on [protected]@gmail.com
Netflix Ashish
After that you can log in with this email address and the new password that you will set.
You
so what about all the money i have paid.like i said i should only be paying for two accounts
Netflix Ashish
I can cancel this account and I can refund the last charge on this account. If that is fine by you.
You
i have made to 11.00 payments when it should of been 6.00
Netflix Ashish
I can cancel the account and refund the last charge on "[protected]@gmail.com" and provide you with a refund of the last charge .
You
you have took out a 11.99 11.12 11.56
Netflix Ashish
So how would you like me to help you?
You
it goes right back to july.so how have you taken all this money every month when it should only be 6.99. it has cost me a fortune.
You
i should be refunded all the way back to july.as i said it should only be 6.99
Netflix Ashish
This account was created with your card details. If it was up to me I would have done that but the system does not allow. I can only provide you with refund for only one month.
You
so how do i get all the money back please
You
ever if it was my card details i did not authorise all them payments
Netflix Ashish
Sorry the system allows me to refund only for one month. That was the last charge. I can do that if you allow me to and cancel your account.
You
i dont want my account canceled.
Netflix Ashish
I am talking about the other account. The one with "[protected]@gmail.com"
Netflix Ashish
If I refund you I will have to cancel.
You
you have just told me to make that account
Netflix Ashish
Yes. You can definitely use that if you want. But if you want a refund then you cannot use that account. As the account will have to be cancelled after I provide with the refund.
You
so what you are saying is i will still have the old account
Netflix Ashish
Yeah. You will.
You
ok do that please.and who do i speak to for all the other money i have paid
Netflix Ashish
I understand your situation but I wont be able to give any information as such.
You
just tried to get on old account it is asking for me to pay
Netflix Ashish
I have cancelled your account with immediate effect and you will receive an email confirming the cancellation. Your viewing history, ratings, recommendations and profiles will be saved for 10 months after cancellation should you decide to re-join Netflix.You will even receive an email on how you can restart your account if you want to in future.I have also successfully applied the credit which should reflect within a few days but due to different bank policies, refunds may take up to 30 business days or up to 6 weeks (excluding weekends and holidays) to be processed from their end.
You
so i have totally lost netflix well what was the point in that.i need it on
Netflix Ashish
And the other account "[protected]@icloud.com" that is on hold because of your last payment. So you will have to pay on [protected]@icloud.com so that the hold is released and the account becomes active.
You
so you have given me my money back and now i have to pay again to have the old account back on.i am livid now
Netflix Ashish
Yes, you will have to do that because that is how it works.
You
i wish to put in a formal complaint right now please
Netflix Ashish
Whatever you say that feedback can be taken on this chat itself.
You
i wish for someone to contact me regarding this matter.you have took a fortune of mee for no reason and now have to pay agin to get it back on.i am furious
Netflix Ashish
I helped you as much as I could. In case anything comes up in the future with your account, please feel free to visit help.netflix.com. Let me know if there is anything else that I can help you with. If not, please do not forget to click the "End Chat" button to finish our conversation. :)ince july.