Menu
For Business Write a review File a complaint
NewChic

NewChic review: newchic company 142

E
Author of the review
8:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do not order with this company or give them any information. The good reviews are fake. Items they claim are in stock suddenly are out of stock when you order them and they have your money for at least a while. Who knows what they do with your data when you contact them.
The web site is full of spelling errors and nonsensical data that gives clues. Basically a data mining company in murky backwaters of Hong Kong

142 comments
Add a comment
K
K
Kukui
US
Send a message
Aug 07, 2017 12:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It doesn't fit went to post office to send back but it's going to cost me $18.00 need to return to small. How can I return please call me shoe cost me $27.00 for one or put my money back in my credit card will disputed

View 0 more photos
L
L
littletwig
GB
Send a message
Aug 21, 2017 4:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just to say please send me another bag which will not split !

V
V
Vismar Wences
US
Send a message
Aug 28, 2017 5:47 am EDT

Need to know where can I return the items

V
V
Vince Petrellis
US
Send a message
Sep 05, 2017 11:44 am EDT

If the order was shipped on 08/24/2017 I should have received the order by now.I don't like getting ripped off for something I paid for.

C
C
Cathy Korva
US
Send a message
Sep 09, 2017 11:01 am EDT

I ordered one pair of boots and got charged for two pair, I sent the one pair that I did not order and I want a refund for the pair I did not order or I am reporting this to the Better Business Bureau!

R
R
Rachail RunningHorse
US
Send a message
Oct 27, 2017 9:42 am EDT

They just ripped me off too! DO NOT GIVE THEM YOU CREDIT CARD INFORMATION!

B
B
brianpowell911@gmail.com
AU
Send a message
Dec 12, 2017 6:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have not recieved shoes order no [protected]

C
C
Carlos Ehling
US
Send a message
Dec 12, 2017 10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Trouble reaching costumer service weather by email orphone

L
L
Leonard gioia
US
Send a message
Dec 13, 2017 8:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ordered product 11/15/17 was paid by my credit card co order # [protected] as of 12/13/17 have not received product

L
L
Leonard gioia
US
Send a message
Dec 13, 2017 8:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

order #. [protected] has not been received please forward asap

J
J
Jorge Sanjines
US
Send a message
Mar 18, 2018 4:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

There is no order number because of the possible fraud the order has not been placed if you can not explain my complain I will take it somewhere else that will ask you to explain, so stop the games trying to make it difficult for me to get an answer from you if I can get it I will look for it somewhere else were my rights as customer will prevail

A
A
Abdullahi Del
US
Send a message
Apr 30, 2018 11:26 pm EDT

My order number is [protected] dates 3/21/2018
I have not receive my order my address is
6204 Lachine Lane Apartment 104
Alexandria, VA 22312
Telephone number is [protected]
Please send me my order asap.

T
T
Tyabs
GB
Send a message
Jun 23, 2018 8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recently ordered a new chic denim bag and was told I would get e-mail confirming my order and tracking details I have received nothing my e-mail is dawnCole976@gmail.com order number WU126157839GB

N
N
Nina Dees
US
Send a message
Aug 14, 2018 12:34 pm EDT

I'm submitting a complaint because I still have not received my items and I don't have any way to track them as they did not provide a tracking number

A
A
ABudrys
GB
Send a message
Aug 14, 2018 11:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My order number is [protected]. Three weeks you had been waiting and keeping silent about my sandals. After three weeks you send my email, that you CANT send my Item because it isn't in the stock. I am upset and want to get money back urgently! If I won't get money back immediately, I will complain to Pay Pal.

regards

budrysan@gmail.com

L
L
Lorna Alcoran
US
Send a message
Aug 15, 2018 6:43 pm EDT

I am enclosing a pictures of the two items that i ordered & the pictures that my payment went through. I ordered the merchandise with full payments so i expected to received my merchandise complete. So please if you want customers to like your company, you have to be good . I will expect my missing item to be delivered to me ASAP . Thank you!

View 0 more photos
G
G
gossdudman
GB
Send a message
Aug 15, 2018 9:14 pm EDT

what the hell. Is it hard to send an order and be courteous on live chat? This is why china has a bad name for service and products! sort it out New chic. If my order ever gets processed and if it ever gets here it will be a miracle. Requesting refund from my credit card. PLEASE NO ONE EVER BUY FROM THIS COMPANY!

T
T
Tyabs
GB
Send a message
Aug 15, 2018 10:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recently ordered a Denim bag and was told I would receive order confirmation and tracking details my order number is WU126157839GB payment has been taken from my bank my e-mail is dawnCole976@gmail.com I have heard nothing

W
W
Wendy Crawford
US
Send a message
Aug 20, 2018 7:57 am EDT

I perchased a hand bag for £34.06 on line on the 21st April 2018
Money has been taken from my account by paypal
There has been no contact regarding delivery
Transaction ID is OYJ505823J030245N
Can you tell me when you are sending the item before I contact paypal
Please contact me as soon as possible
My email is crawfordspad@hotmail.com

G
G
Glenda Keller
US
Send a message
Aug 20, 2018 8:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Never received a confirmation number. Money taken from account and have not received my merchandise. .now what? I can't even track this. Very poor business

C
C
Cjoesph472
US
Send a message
Aug 20, 2018 8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have not received my product but I did receive an email indicating that it is not available. I would like a full refund.

Thank you
Charles Lloyd

Y
Y
Yvonne Bowden
US
Send a message
Aug 20, 2018 8:44 am EDT

I have received this item, 23rd April 2018.
The size I ordered was 'L' which I understood was U.K. size 12-14.
The size I have been sent is U.K. 8.
Invoice ID: [protected]
Transaction ID: 9MP56941J9389501C. Paypal Order 13th April 2018.
Sub Total : £53.06
Total: £62.26
I request a size 12, and a returns post paid label.

Thank you
Yvonne Bowden

S
S
sue coulter
GB
Send a message
Aug 20, 2018 10:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a pair of reading glasses, when they arrived they were broken how do i sort this out . so disapointed
They took 3 weeks arrive i hope the replacment pair will arrive sooner

IM TRYING TO SEND PHOTO BUT IT WONT WORK

please can you sent me a replacment pair

Thank you

Sue coulter@metaswitch.com

View 0 more photos
J
J
Jorge Sanjines
US
Send a message
Aug 20, 2018 11:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent an email complaining about the price on my check out, my total pricing for the merchandise was 100.98 - a 15% coupon discount and you showed a total price of 191.57, need an explanation before i either purchase or submit a complain to the customer protection bureau

View 0 more photos
V
V
Veronica Lockman
US
Send a message
Aug 20, 2018 12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered the purple leather purse a month ago. Have not heard anything and unable to track. Am I going to receive or is this a scam.

P
P
Paul A. Rademacher
US
Send a message
Aug 20, 2018 12:09 pm EDT

I am trying to register, but the form will not let me enter my state (OR). Also, the phone number provided (Hong Kong) +011852-[protected] is disconnected. Do I need to enter the plus sign? If so, I don't know how.

H
H
Hugo Cifuentes
US
Send a message
Aug 20, 2018 12:28 pm EDT

I must to cancel this order because the scam you making to me.
After I made the deal you charge whit out my authorization $1.41
That is not correct so you are stilling my money.
I have being trying to find the way to cancel but there is not the option.
I like your products but you are not honest people.
Hugo Cifuentes

A
A
Abdullahi Del
US
Send a message
Aug 20, 2018 2:23 pm EDT

My order number is [protected] dated 3/21/2018
I have not receive my order please send it I waited more than a month it was 3 pairs of shoes my address is
6204 Lachine Lane Apartment # 104
Alexandria, VA 22312
My telephone number is [protected]
Thank you
Del

A
A
Anna Mackenzie Dodds
GB
Send a message
Aug 20, 2018 3:43 pm EDT

I ordered a pair of boots from newchic on 28th of January and have not received them. I have not been given an order number or tracking number. It is impossible to contact this company. I have read numerous complaints of a similar nature and warnings about newchic online. I want my money back really.

W
W
willard washington
US
Send a message
Aug 20, 2018 7:35 pm EDT

shoes do not fit and do not look like the picture. I would like A refund I think new chic should inform the customer be told what you buy is coming from any country but the United states

A
A
Andrée Marcoux
CA
Send a message
Aug 20, 2018 10:00 pm EDT

How to return shoes who does not fit?
It is very difficult to join someone to help, nothing is clear on the page.
It should be easy if you want to keep your costomer.

J
J
jeannemmcallister@gmail.com
US
Send a message
Aug 20, 2018 10:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What happened to my order. I ordered a Khaki Handbag on 5-5-2018 and the way it looks on my invoice it was shipped but no arrival to the address shown. I will deny payment on my credit card (Mastercard) if I get no answer from your company.

Please, my answer and complaint!

I got an "error" in your system.

Is This A Scam Company!

V
V
Vrettea
GR
Send a message
Aug 21, 2018 4:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The truck nunber of the order is [protected] and it was placed on 2018-04-12 after 36 days it never arrived to me

A
A
aubert
US
Send a message
Aug 28, 2018 11:25 am EDT

I ordered a paid of shoes on 12th/01/ 2018. Paid by paypal the No transaction is 5Y978058TH474720Y they have not been delivered yet.

S
S
Shirley Austridge
GB
Send a message
Aug 28, 2018 12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a top before Christmas but when I received it I was appauld by the quality and the size, I returned it on the 3rd of January which cost £5.13
I'm still waiting for a refund of £32.29 which was much to much for such a shabby garment.
So please send my refund ASAP

Regards Shirley Austridge 9, View Close, Chigwell, Essex. United Kingdom

View 0 more photos
A
A
ajorsmi
US
Send a message
Aug 28, 2018 5:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered 2 pair of shoes to be paid with Paypal after delivery. Trans no 43D121188P8090600V invoice no [protected] Tracking no L5495120996CN. I have not received the items and my paypal account shows it has been paid. Please correct this situation at once. The order was placed on Jan 1, 2018 and payment made to you from Paypal on Jan. 15, 2018.

P
P
Pancholo
US
Send a message
Aug 28, 2018 6:26 pm EDT

After 2 months, still I'm waiting for my NewChic.com order. Even I have talk through Live Chat with them and they did not give us any reasonable response to our claim !

R
R
Robert Dalhuijsen
NL
Send a message
Aug 28, 2018 9:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cannot place an order because the order form requires that I fill out "State/province/region" and whatever I put there it rejects it.
I live in The Netherlands, we do not regions or provinces.

How can I order without using that line?

My home address is complete without that extra line.

Robert Dalhuijsen (pensioner)

J
J
James Martinez
US
Send a message
Aug 29, 2018 1:46 am EDT

received a pair of cargo shorts that were listed as large. too small. this the second order that I received that was to small

S
S
Sandra mead
US
Send a message
Aug 29, 2018 4:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Boots arrived in a fast time from ordering. When I opened the package I was initially impressed. When I went to try on the boots, I was surprised and disappointed to find that only one had an insole fitted. The right foot insole was missing. Very poor attention to detail when going through final check before sending out to customer.

  1. NewChic Contacts

  2. NewChic phone numbers
    +852 8193 1379
    +852 8193 1379
    Click up if you have successfully reached NewChic by calling +852 8193 1379 phone number 102 102 users reported that they have successfully reached NewChic by calling +852 8193 1379 phone number Click down if you have unsuccessfully reached NewChic by calling +852 8193 1379 phone number 75 75 users reported that they have UNsuccessfully reached NewChic by calling +852 8193 1379 phone number
    15%
    Confidence score
    Hong Kong
  3. NewChic emails
  4. NewChic address
    Room 405, 4/F Energy Plaza, # 92 Granville Road, Tsim Sha Tsui East, Kowloon, Hong Kong
  5. NewChic social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all NewChic contacts
NewChic Category
NewChic is ranked 262 among 1606 companies in the Online Shopping category