Norton
Reviews and Complaints

on 31/08/16 I've received email from Norton - automatic renewal notice. I've responded with the request to cancel my direct debit details and cancel the subscription (i have not signed up up to have services renewed). My request has been actioned, I wasn't charged for subscription in 2016, however I was charged $153AUD in September 2017.
Please refund as I did not give permission for direct debit or use the program.

email toNorton Renewals re: charge of $100 for Norton security on 170914 Complaint to Norton/Symantic site https://www.symantec.com/connect/contact
On September 14, 2017 I was charged $100.79 through paypal for Norton security that I did not knowingly apply for, for a computer I no longer use when my new computer does not require Norton. I am eager to be reimbursed for a product that I do not use and that I did not receive. This is the paypal Transaction ID: 6WH85096SA926562T and the Norton Security Deluxe item# is [protected] (Norton™ Security Deluxe Serial Number: DWG7288QW2TC)
I trust you will take the action to reimburse me.

CURRENT COMPLAINT
I have given you good time to respond to my complaint and still no reply. As a significant amount of money is involved, I am motivated to not let this go. If I don't receive some resolution soon and a reply in a week or two, I will be forced to seek a dispute through paypal and go to social media to voice my dissatisfaction.

10-24-17 I was contacted and said My Norton email was infected and needed my computer cleaned.I paid $249.99 and contacted Norton and was told I was spammed because my Norton and computer were fine plus they never called me. I turned this in to Norton and my bank with all the info. The persons name was Dave and I need my monies back in my bank.
Debbie Smith [protected] My bank and Norton told me not to take any more calls only email... [protected]@yahoo.com

On 1/05/17 Norton went into my Vibe account and made a premature debt of $116.59, which caused my monthly rent payment ($1094)to bounce with a $30 fee.(*AP1212188173 CA700529000454 IN1070) I had to take out a $500 loan to cover that expense. On 1/6/17 I was refunded $57.29 (CA [protected] IN1610) and was given additional days added to my subscription after the representative admitted to it being their mistake It took me 4 months to recover from the lose. I'm asking for a refund of $530 of the financial hardship I was caused. I've been attempting to get resolution since the date above.
Sincerely,
Anthony Gildon

I have spent hours chatting to 4 different agents in an effort to have norton transfer my norton security from my old computer [ [protected]@bigpond.com ] to my new computer [ [protected]@outlook.com ] and I cannot get anywere with them, I am most annoyed to waste so much time for which I am sure should be a simple procedure. I am 74 years old with ahlzeimiers and various other illnesses and cannot handle the hassle as it makes me very confussed. so I am pleading with you [ norton ] to be kind enough to help one of your sick and elderly customer and fix this siuation as soon as convenient please and thank you... I would appreciate a reply...

An automatic payment was taken from my credit card - I do not want this service please refund the money to my credit card
6th September, 2017
Order number: Ap1235539006 [protected]
Name: suzanne Stevens
Product serial number: jxcbfrfjyrgj
This has put my credit card in arrears and I am now subject to overlimit fees - refund immediately.

Suzanne Stevens
Australia
mobile phone number: [protected]

Case no [protected]
This is a report on an Un authorized Auto Renewal charge from NORTON.
I have been following up on this a number of times and I've been told that I will be contacted in 48 hours and I have never heard from anyone.
This is ridiculous ! I've been charged without my consent .
I need to hear from you now.
This is looking like i am being ignored and this case is almost like a scam.
I've been told several times via chat that my case hAs been escalated.
I want to find out how I can sue NORTON for taking money from my credit card, unauthorized.

I have tried to resolve my issue on chat, but the Supervisor left the conversation and I gave up (text of live chat below).

Perhaps if you reviewed the chat below, it would give you sufficient information to suggest a solution to my issue?

In summary, a very old account with dormant email addresses have been charged, annually, for a product which I no longer wanted or used. I cannot access the email account so did not receive notifications of the renewal charges.

While I understand that you have a sixty day refund policy, repeatedly charging against a very old, out of date, bank card feels like an abuse of the trusting relationship that customers have with a major corporation like Norton.

I feel that in the spirit of good corporate governance and to protect your reputation, Norton should take steps to safeguard their customers against this kind of situation in the future.

Yours sincerely

Stephen Jack

======================================
System
Your reference number for this chat session is 4758901
STEPHEN JACK
Initial Question/Comment: Pending charge of £49.99 on my bank account today. I have not used Norton for 5 years and have found, after looking back, that my account has been debited annually for several years, by Norton, for a service I did not want or use
System
Welcome to Norton Support! A Norton Representative will be with you shortly.
System
Your Case number is [protected]
System
Vinit Saxena has joined this session!
System
Welcome to Norton Support, my name is Vinit Saxena. Please give me a minute to go through the information you have provided.
Vinit Saxena
I will certainly help you with your concern. Please note down the case number: [protected] for future references. In order to proceed further, may I know your full name, active e-mail address and phone number?
STEPHEN JACK
Stephen Jack
STEPHEN JACK
[protected]@btopenworld.com
STEPHEN JACK
[protected]
Vinit Saxena
Thank you for the information.
Vinit Saxena
I am sorry, I have been unable to find a Norton account under the email address provided. Have you used a different email address with Norton before? If not, if you have an order number or product key this will also help me find your account.
STEPHEN JACK
I'm signed in and talking with you now on that account!
STEPHEN JACK
I used an email address many years ago that I cannot access any more
Vinit Saxena
Okay. Please let me know that e-mail address.
STEPHEN JACK
It was [protected]@tiscali.co.uk I think?
Vinit Saxena
Thank you for the information.
Vinit Saxena
Stephen, as I have checked, there is no active Norton product in the Norton accounts registered with both of these e-mail addresses. May I know if you have received any alpha-numeric order number(starting from 'AP' or 'NP') on your bank statement?
STEPHEN JACK
Hang on I'll check...
Vinit Saxena
Sure. Please take your time.
Vinit Saxena
I am waiting for your next response.
STEPHEN JACK
Yes there is
Vinit Saxena
Okay. Please let me know the same.
STEPHEN JACK
AP24976891320761
Vinit Saxena
Thank you for the information. Please allow me to check the details.
STEPHEN JACK
I could send you a screenshot of statement if that helps?
Vinit Saxena
Please do not worry. I can fetch the transaction details.
Vinit Saxena
Could you please confirm if the e-mail address joanna.[protected]@tiscali.co.uk belongs to you?
STEPHEN JACK
wow - that's going back many years! Yes
Vinit Saxena
Thank you for the confirmation.
Vinit Saxena
Stephen, since the Automatic Renewal service was enabled in your Norton account, that is the reason, your Norton subscription was renewed automatically and you have been charged.
Vinit Saxena
The Norton Automatic Renewal Service is a product feature that keeps your computer protected from the latest Internet risks by automatically renewing your subscription, so you don't have to worry about it.

This service would have been originally included in your previous purchase made through our online store. Norton would have sent a notification to the registered email address between 45 days to 30 days before your subscription expired and also before any payment was billed, to alert you that your product subscription would be automatically renewed.
Vinit Saxena
Automatic renewal provides continuous protection with no need to worry about the expiry date. Your devices will not be vulnerable as the subscription will not end.
Vinit Saxena
May I know the reason why you are not using Norton? Please let me know if you are facing any issue, so that, I can help you accordingly.
STEPHEN JACK
I have been getting virus checking as part of my ISP subscription charge for at least 5 years and have not been using Norton
Vinit Saxena
Okay Stephen. Thank you for the information.
Vinit Saxena
I will definitely process the full refund for you. However, I have an offer for you. Instead of full refund, I will process a refund of 50% of the amount charged and will upgrade your Norton product to Norton Security Deluxe which can be used on iPhone and iPad. Please let me know if you would like to avail this offer.
STEPHEN JACK
I cannot access the Tiscali email accounts - they've been dormant for a long time. I do not want the upgrade thank you. I would like you not to take the £49.99 and would also like you to refund the annual payments that have been taken for a service I have not used and did not want
Vinit Saxena
Okay. I respect your decision. After processing the refund, your Norton product will be disabled and you won't be able to use it. Could you please wait and stay online while I am processing the refund for you?
STEPHEN JACK
Yes
Vinit Saxena
Thank you so much, Stephen.
Vinit Saxena
Thank you for the patience. I have disabled the Automatic Renewal service and I have also processed the refund of GBP 49.99 for the Order Number AP249768913.
It will reflect in your account within 5-7 business days and it will show in your next billing cycle(within 5-10 days depending on your bank). Your RMA number is RMA1000000000005103213. Your Norton product key will be disabled. You will get a refund confirmation e-mail on your registered e-mail address.
Vinit Saxena
Further, please do not worry as I have disabled the Automatic Renewal service for this account and you won't be charged for this account in future.
Vinit Saxena
Is there anything else I can assist you with?
STEPHEN JACK
Yes - I would like you to investigate the payments taken over the last few years as the service was not wanted or used and those payments should also be refunded
STEPHEN JACK
I also need that account closed
Vinit Saxena
Stephen, I apologize for the same but, since we have 60 days refund policy. If you would have contacted us earlier, we would have definitely processed the full refund for the previous charges too. Now, what I will do for you is, I will disable the Automatic Renewal service for you and I assure you that you won't be charged again in future, .
STEPHEN JACK
That is not acceptable to me. Can you escalate this case to whatever formal complaints or disputes procedure that Norton has please?
Vinit Saxena
Stephen, I deeply apologize for the inconvenience caused to you. Please allow me a minute, so that, I can check what best I can do for you in this case.
STEPHEN JACK
Thank you
Vinit Saxena
You're welcome, Stephen.
Vinit Saxena
Thank you so much for the patience, Stephen. Since, we have 60 days refund policy, so the, refund of the previous charges is not possible and in this case, I have an offer for you. I will place a free order of Norton Security Deluxe in your active Norton account without any charge and will add 365 days further from my end in the same, so, you will be having two years of subscription. Please let me know if we can proceed further with the same.
STEPHEN JACK
No thank you. I'm sure a company the size of Norton must have a customer complaints or disputes procedure and I think my only option is to access that now, if you could direct me to it, I should be most grateful.
Vinit Saxena
Okay Stephen. I am connecting you to my supervisor and he will definitely help you with the same. Please allow me a minute.
STEPHEN JACK
Thank you for your patience and help
System
Soni has joined this session!
Soni
Hello Stephen.
System
Vinit Saxena has left this session!
Soni
I am supervisor to Vinit.
STEPHEN JACK
Hello Soni
System
Soni has left this session!

I bought a 3 year Norton antivirus, when I had difficulty installing it onto my daughters computer I rang the support number, a gentleman got onto my computer and told me there was a problem with the computer and for a charge of $249.00 he would refer it to a technician to fix the problem. as we had had just spent $390.00 on the product I told the gentleman I would first discuss it with my own computer tech. I was promptly hung up on. we then looked into the problem ourselves and found that a second lap top was connected to our computer, once we removed this connection we were able to install the Norton system without any problems and with out the cost of $249.00. EXTREMELY DISGUSTED THAT YOUR SO CALLED SUPPORT WOULD HANG UP ON A PERSON LOOKING FOR ADVICE SIMPLY BECAUSE THEY WOULD NOT HAND OVER MORE MONEY. SHAMEFULL

Hi I paid for Norton last year bot from.argos to protect my dad's laptop so when tri to install it ask me for my email and details and my bank account details so gave it as says it was just to make sure I was Ho says was and nothing wood cume outmy acunt when to lift my child's money and seem that your self's went into my bank account way thot asking me and tool £50 out my bank now we are left way no gass food eletric so not happy l wood like yius to go back into my account and poot money back I'my email is [protected]@gmail.com and my name is Mr John Thomson stay 76 orbiston drive Bellshill post code ml42lx northlanark shier Scotland so I wood be grateful if sume1 can get back asap

I was charged for a renewal of my Norton antivirus protection, but the email notification was sent to an address I no longer use. As a result, I wasn't aware of the charge until after the 60 day credit period. I am now covered by my employer, so I no longer need outside protection.

When I called to ask for a refund, I was assigned a case number and told someone would be in touch with me. No one ever was. I called again today and was again told no refund could be issued because my call came after the 60 days grace period.

A desirable resolution would be a refund, or at least a partial refund. I haven't used, and will not use, the protection you're charging me for. At this point, when I am in the market for protection again. I will not use Norton.

Order Number: AP1236052790
Name: [removed]
Account Ending In: 7013

I have had £49.99 debited from my account for a product I never asked to be renewed. I was not sent a reminder or any notification prior to this amount being taken out. I am at University therefore have very little money in my account and by taking this out it has left me in great financial difficulty not mentioning the stress I am now under worrying about my bank acct. I want this amount refunded immediately and I want to know how to progress this complaint further. I contacted your call centre only to be left on hold for 10 mins. I then completed a form online for a web chat and no one appeared.
Please contact me as soon as possible on [removed]
Email: [protected]@gmail.com

I don't how, but on Wednesday, August 30, 2017, I received a phone call on my land line from a man going by the name of Alex at approximately 11:30AM. It was extremely difficult to comprehend what he was saying because his English was so poor. I recognized that he appeared to be a foreigner and asked him where he was located. He told me that he was located in the state of Florida. I asked him how he got my phone number. He informed me that I must have previously purchased a Nortan product. He said that because I appeared on Symantec's client list. I told him that the Nortan software I purchased was in the Mid-90's. I asked him what he wanted. He then went on with his sales pitch and informed me that the Symantec Endpoint Protection software was the best out there. He advised me that because I purchased a product in the past I should know Symantec/Nortan products were reputable or I wouldn't have purchased it. Again, I asked how he got my phone number because I lived in a completely different city miles away and I just recently obtained this phone number. He told me that Symantec Company maintains a client list of all past and present clients. He said that list is never deleted and that it is automatically updated daily. He called me on my land number of [protected]. He then proceeded to asked me what protection program I was using. I told him that if the client list is up to date he should have that information. He replied: "No Miss he said that employees don't have access to systems client and his department only receives a hard copy". So the gullible person that I am by believing I only gave him the information on how my security software protection works. I told him that 2 years ago I purchased another product similar to what he was offering. He asked for the name of the software I owned. I told him that quite frankly my software's name was not relevant to his sales pitch. I did tell him that initially when I purchased the security system the company also called me on my land line and gave me the same pitch. He explained that Symantec can assures that its products were the best available. He then proceeded to asked if he could access my computer so that he could test it free of charge. At this point I asked him if I could get a phone number where I could call him back just to be reassured he worked for the Symantec Company and, to prove that he was not running a scam. The number Alex gave me was [protected]. I called back and another person answered. I asked his name and he told me his name was Marvin. Marvin asked me who I spoke with and he transferred me Alex. I believed he was sincere and one of Symantec's employees. Again, he asked if I wouldn't mind him getting connected to my computer so that he could test it for free. Since I had determined he was an honest representative I gave him the approval. Once he was in he tested it. He informed me that the software I had was not protecting anyone from breaking into my computer and taking my personal information. I responded by making a statement to him and stated: you mean like Symantec dose? Again he wanted to reassure me that is not what Symantec does. Anyway, he became even more excited by talking very fast where I had to asked him to slow down so I could understand him. He let me know that my system could be protected much better with the Symantec Endpoint Protection software. He said that Symantec guaranteed that my computer would be kept free of viruses, clean and eliminate any network contamination. He said that as of member Symantec would also periodically scan my hardware to assure no one made attempts to enter computer through the network and steel my personal information. He said that I could purchase the Symantec Endpoint Protection software for 1 year, 3 years, 6 years or lifetime. He recommended that I purchase the lifetime option. By this time it was well into the evening after 6:00PM. We had been on the call for at least 5 ½ hours. This was due to continually asking him to repeat himself and because I had to excuse myself to go the little girls room. He continued to become more irritated with me. I told him that I wasn't trying to be rude, but I just couldn't understand what he was trying to say. He apologized for the language barrier but he still sounded irritated to me. He also sounded as if he was on speaker. I asked if he could take me off the function speaker option and perhaps I could understand better. The quality improved slightly, but the language issue did not improve. When he quoted the prices I told him that I could not afford the lifetime or 6 year price. I told him that would have to go with 3 year protection plan. He then transfer me to the billing department, and he said that while I was paying he would be installing the software. The billing department's sales representative again tried to sell me the most expensive plan. I told him that I was only interested in the plan that cost $399.99. I was so tired that I didn't ask his name. He told me that for the price I was paying sold in retail stores for $500. This person also spoke very poor English and I had to have him repeat himself. I gave him my Citi MasterCard information and it was declined. I didn't understand why it was declined other than by this time it was about 7:30PM. I then gave him the information for my Bank of America (BofA) Visa credit card and it too was declined, with the exception that this time BofA texted me on my iPhone and asked if I had just made the purchase and asked that I respond yes. BoA then approved the transaction in the amount of $402.02. He transferred me back to Alex who completed the installation process, deleted all of the prior software protection from SafeCart system and cleaned my system. He advised me that my computer was set up and in excellent condition.
On Tuesday, August 29, 2017, I accidently locked myself out of my iPhone. The following day, Wednesday evening on August 30, 2017, after I was done with Alex I called Apple customer support and reported my problem. I spoke with three different technicians and they none of them could solve my problem. About one hour later, a manager called me back and said he was going to walk me through the procedure. He asked me if he could access my computer only so that Apple could instruct me how to fix the problem. I gave him permission to access my computer since he informed me that Apple could only view it my system and instruct me how to fix it. He told me that he could not access my computer remotely because of the firewall. He had me look into the Microsoft firewall option and requested that remove the option and once we were done I could turn it back on immediately. He still could not access it. He then asked me if I had installed any recent software. I told him that about the installation of the Symantec Endpoint Protection earlier that day. He requested that turn off it off and, that it would only take a minute to fix it. After he showed me how to upgrade the Microsoft iPhone driver and I was able to fix my iPhone in Tunes. Apple's technician access is limited only to viewing and the client performs whatever is needed. After, I immediately turned on the firewall and Symantec Endpoint Protection software. It was only down for not more than three minutes.

On Sunday, September 3, 2017, I received a call on at approximately 8:00AM. I answered the phone half asleep. Again, I didn't understand what this person was saying, but I told whoever it was that I do not get up this early on weekends and they would have to call later. He called back about 10:30AM. I thought it was another software sales person trying to sell me their product and told whoever it was that I had protection and that I could not understand what their were saying anyway. I guess he sensed I was upset and getting ready to hang up. He yelled out to me and loudly announced himself and said that this is Alex, Ms. Anna. The one who installed the protection program on Wednesday. I immediately thought he was calling because I tuned off the protection for about 3 minutes. He said that was not the purpose of the call, but he became extremely angry with me. He told me that Apple has nothing to do with Windows and that they probably just wanted to get my personal information. I told him to stop yelling at me and explained that Apple's authority was limited to view access and the technician told me that the reason I kept getting an error message in iTunes was probably because I needed to upgrade my iPhone device's driver within Microsoft. Alex didn't appear to calm down however, he told me that he now needed to access my computer again to see if there was any damage. He then told me that it take him a couple hours and he'd call me back when done. Eventually called back and told me why he called. He told me that the following day, Thursday, August 31, 2017, my Citi MasterCard and Bank of America Visa credit request were all approved and processed. He told me that I was charged twice for on each card and between the two I was charged for a total of $1608.80. I almost had a hard attack, but had enough sense to let him know that when I spoke with billing I had only made one attempt to use my Citi MasterCard before I was declined. He mentioned that billing had tried to process the Citi MasterCard a second time and it was declined. Now I became angry and told him that the billing department had no right to run it a second time without my permission. He told not to worry because Symantec was going to reimburse all my money and it may not show until the following week on Tuesday or Wednesday. He went on to tell me that because both credit cards had been approved all four transactions he knew that I could afford to purchase the lifetime plan at a special price of $700 so that I could always be protected. I became he upset very much with this comment and I informed him that how or what purchases I made with my credit cards was not of his concern. He went on to again yell at me because I am the one that temporarily turned off the protection. He said now he had to get into my computer again remove the Symantec Endpoint Protection software because it was now contaminated and it was all my own fault. However, he also informed me that because my system was contaminated I could not make any online purchases with my credit cards. So I then told him because of the discounted sale price I would go with the Lifetime option. He then transferred me to billing. This time I asked who I was speaking to. The person told me his name was Jimmy Foster and his phone number was [protected], extension 1124. Jimmy asked me how I was going to pay. I told him that Alex told me that my funds are being restored to my credit accounts and that, I could only pay with my credit cards. Jimmy told me that thinks I didn't understand Alex and transferred me back. I told Alex what happened with Jimmy. This time Alex sounded as if he was enraged and told me that I could not use my credit cards because as he explained earlier the funds wouldn't be restored until Tuesday or Wednesday, and for sure by next Friday. Again he promised me that the funds will be restored. He then told me that because each of my creditors approved all four the transactions I could now purchase the lifetime plan and my computer would be protected forever. He told me that Symantec was offering me a special price for the lifetime plan for $700. I again said that didn't have $700 to make the purchase. He told me that because I could not use the credit cards online I could still use the credit to make purchases at the stores. Alex told me that I needed to go to Walmart and purchase $700 worth of iTunes gift cards, buy them with my credit cards or, I could borrow the money from family, friends or neighbors. I told him that he just insulted me and again how I use my credit care was my business. He scolded me and told me for another time that I was the one that removed the protection and that now I had to pay price. He said that when I returned my system would be fixed liked new. Just before I left I noticed that Alex was using the same software he installed on Wednesday to clean my computer. I thought this to be unusual because he had just told me that he had to uninstall the software because the one on my computer was contaminated and had to be replaced with a new one. When I returned I noticed that Alex was still on and he was attempting to perform some kind of action because there was dialogue box on the desktop and I kept declining. He attempted about eight times to process the transaction when I guess he realized that it was me cancelling the process. Within a matter of minutes Alex called my land line. I told him that I really didn't understand why he asked me purchase so many gift cards. Anyway I told Alex that I had visited three different close by stores and tried to buy the gift cards and each time I was declined the purchase. This there was no guessing this time, Alex was enraged and cut me off before I could finish my sentence. He told me that was very reason he instructed me to go to Walmart. I then asked him if I could complete what I was attempting to say before he rudely cut me off. I told Alex I failed to make the purchase at three stores I informed him that I ended up driving all the way to Walmart approximately 27 miles away and that was what took me so long. I informed him that when I approached the when I reached the cashier, she asked me to step aside because for this large amount of gifts cards she was required to obtained management approval. I told Alex that when the manager approached me he took me into his office and asked if I would please tell him why I needed so many gift cards. I told him everything Alex advised me of. He then showed me an Alert Warning poster from Amazon addressing the iTunes gift card(s) scam going around. He further informed me that the scam artist(s) always send the clients to Walmart because they are aware that Walmart would not set a limit on them. Therefore, the manager informed me that all the stores in San Bernardino County at lease were all alerted that anything over a $50 iTunes gift card would have be authorized by a store manager. Thus the manager did not approve my purchase. Alex then proceeded tell me that I then need to figure something out right away. One more time he told me I should borrow the money from relatives, friends or neighbors and, that I can go the nearest liquor store where I could purchase and send him a Western Union MoneyGram. Again, I remained him that I did not have that kind of cash and that I was hosting BBQ party and that during this very taxing situation experience my guests had been arriving all along. Lastly, I told Alex that I was hanging up and whatever little left time, I was going to put on a phony face, attempt to enjoy the party and my guests. I'm very serious when I say that this episode had me very upset. I lastly told Alex that because he continually yelled at me to do whatever he wanted but that I was going to hang up this minuet and I did. By this time my daughter had been home and my oldest granddaughter told her what she could by listening to my conversation. The land home phone rang shortly after I hung up and I told my daughter that I was just too spent and upset that I just didn't have it in me to talk to anyone from Symantec. She told me that she would answer the call. It was Alex on the phone and he asked if he could speak with Anna. She told him that it was me, Anna. He again told her (thinking it was me) that it was my fault because turned off the protection that all the computers, laptops, tablets and cell phones connected in the house were going to crash. She told Alex that it was her (my) problem. Again, Alex asked if it really was Anna he was speaking with. She reaffirmed that it was. She told him that she had turned off the computer and the internet modem so that he could not get in anymore and, that on Monday she would be taking the computer to be fixed by someone else and have them clean it and remove the Symantec Endpoint Protection software. Please excuse my French, Alex then told yelled out over the phone that; "I was [censor] could go straight to hell". He was so loud that almost every one of guests in the living room could her Alex. Immediately following his nasty comment, laughed at him and immediately told Alex; yes, this proves that you're running scam because no professional would conduct themselves in this manner. Alex hung up. I removed Symantec Endpoint Protection software from my computer and took it to be serviced.

After my daughter hung up the phone I immediately called my creditors. Citi MasterCard told me that they were going to send me a new card since it was compromised. They also told me that my account showed that I attempted to make a purchase it declined only once. Citi MasterCard stated they sent me an email and because I did not respond it stayed declined. I then called BofA and notified them of the incident. Just like Citi MasterCard, the Fraud department also informed me that I would be getting a new Debit card and a Visa Credit card. The representative informed me that credit account activity only demonstrated that I was declined once and it was approved because I responded to the text. He told me that purchase was in the amount of $402.02 on Wednesday, August 30, 2017 from a place located in China. I explained to him what happened. The transaction was in pending for Tuesday, September 5, 2017. He therefore informed me that he was removing the charge. He I told him that I would be taking my computer to Best Buy so that the Geek Squad quit repair it. He also recommended that I file a police report so that I can have it record.

Summary:
It is my belief that these gentleman probably do work for Symantec and run a scam business on the side. If you are not aware of it, will be now that these gentleman caused Symantec a financial loss due to my purchase. Scamming Symantec's clients and ripping off of their hard earned money is not nice. I am a 65 year old women who recently retired in July 2017. I have decent knowledge on how to work my way around programs, but that doesn't speak to my person being so gullible and believing people I shouldn't. Thank goodness Alex wasn't trying to sell me swamp land somewhere. I am on a limited budget and don't appreciate anyone making me look like a fool. That's right because that's exactly how he made me I feel. Best wishes and I hope Symantec can resolve this problem and put a stop to it.

Dear sir/ Madam,
I am writing to you to request a refund of money to my account for the taking of payment, for services that i am no longer able to access due to not having any sort of internet as i have terminated my broadband service due to high running costs.
payment was taking from my account on 08/14/2017, cost of service is £79.99, i would like this refunded back to me please, here is the Norton account number as it showed up on my bank statement. Norton*AP12333707CD2814

if you could refund me the cost of the service please i would appreciate it very much, i tried the phone service and in plain speaking i wasn't happy with the service i received and found it to be unacceptable, so hence my line of inquiry here today.

i had already checked the box to say that i wished not to re-subscribe to the service but when i called the phone complaints department they said i hadn't when i know that i had.

if you would be so kind as to look in to this on my behalf i would be very grateful.

if possible please send any reply to [protected]@btinternet.com as i mentioned earlier i have no internet access and i am using a family members computer to send this complain.

Very Kind regards.

Mr James Clelland

Order No: AP1232039087

I rang your customer sales team today and waited 20 minutes on the phone for someone to answer my call. The reason for ringing in the first place was to complain that Norton had taken £79.99 out of my bank account for renewal subscription without my permission and without informing me that this would happen. The customer sales team member was very rude talking over me all the team and would not let me explain why I was cross about this money being taken, I did say I was going to go to my bank and report this as fraud to be told by her that was up to me! I asked when I was going to get my refund and that I would never use NORTON again to which she hung up on me!

I am absolutely disgusted with this kind of service from yourselves and wish to report the whole incident.

I am now back on the telephone waiting to speak to another representative and so far have been waiting 12 minutes for someone to answer!

We bought a Norton antivirus from GBHI-FI Westfield Paramatta in Sydney Australia on 08/07/2017 for 5 devices for 2years. Unfortunately, We run out of time and had to return Canada where we live. We tried many times to install it, but not successful. Yesterday after several try I rang the costumer helpline service at this number [protected] at 3:46pm the person who responded introduced himself "this is Alex how can I help you?" I explained my problem and he said "Ok mum I am here to help, tell me the last 4digits of the Key code we will call you in few minutes and he asked my telephone number if it is correct. At 3:50pm I received unknown call and it was again Alex he said now we are helping you, if you are in front of your computer please turn off other pages open google chrome or internet explorer, type www.nortorn... I followed his instructions. The chat window opened and he said now type the 25 key code digits. After few seconds he said oh your PC is in extreme danger and it will be crush soon. There are many hackers trying to get your personal, bank account and email information. To fix it we charge you $149.99 please insert your credit card number. I said excuse me we already bought an antivirus for $150 to protect our PC I am a student and not have sufficient amount on my bank account card. Please I rang to get help for installation of this product not for buying other things. Then he said use your brother or husband's credit card. When I refused and said again "if you help me with installing of this antivirus good, otherwise thank very much."
Then he said Ok Ok mum we are helping. He opened a Norton page and played porn movies. He said these moveies sent lots of viruses, now I must click on each of them and permanently remove them from your PC. This is the way to protect your device first then install the Norton antivirus. Because these viruses are very dangerous and not letting you to instal it. Many programs on your PC stopped working and the hackers will soon access to your bank account, personal information and emails then will abuse you. He asked are you watching these movies? I said never at all. Then he asked who else using this PC? I responded my husband and I. I requested from him that please stop these movies which are bothering me. I did minimise that page and again and again he made it full screen and said it's normal you can watch a bit of it. I became nervous and said it doesn't make sense at all that by playing porn movies you install antivirus on my PC. He was talking in Urdu with his colleagues or maybe friends. I asked him are you in India? He said no he is original from Karachi Pakistan and their office is in New Jersey. His reall Muslim name is Faroq Ahmad. He wrote on the chat screen "Can you make a friendship with me?" He said "please see what I wrote for you." I said never at all and stop playing these movies. He asked "do you want it? If yes we can do. Then he played a Pakistani lady (Nadia Ali's) porn movies and again asking me in deferent ways to invite me for sex and watching that movies.
I lost my patience and turned off my laptop and warned him that I will complain against you. The company hired you to help costumers and paying you for that. You instead of helping first want to cheat them by selling other products and if you found out that a young lady is over the phone then you start sexual abusenes or sexual harassment. Shame on you, you are muslim man and behaving badly. It is so sad now I got that's why Muslims have bad reputation in the world. They are such shameful.
He said Ok Ok mum just hang out and do not complain it was just a way of helping. I said Allah punish you and turned off the phone.

I request from the Norton Company to please hire a good, respectful and honest employees who only and only work not disturb, bother, cheat, sexual harassment and misconduct costumers.
Thank you,

I have dealt with the live chat support team on two occasions and they require additional information from my bank before my issue can be reviewed further. I was charged for 5 products in 2016 and 2 so far this year but only one is mine, with all charges totaling $559.93. Support have been unable to help me as the details attached to my credit card statement are incomplete or belong to another account! They are unable to explain how my credit card details have been attached to another person's account and I have explained that I will seek legal advice in regards to this. The issue case number is [protected]. I would like to understand what accounts the charges belong to, how have my credit card details been allocated to an account that isn't mine, how far back these charges go, appropriate credits done and an assurance that no more charges will be made to me.

I purchased Norton Deluxe for 5 devices in March at Fry's. It came with two rebates. One for the purchase $30 and one for the upgrade $20. I received the $30 rebate but have not received the $20 rebate. The rebate form told how to go to the Help/About screen and print the info. Unfortunately I had installed the new program as the old one was about to expire. I put a yellow sticky note on the rebate form providing four activation codes from past years along with my Norton password so they could look up the information themselves. I started using Norton antivirus in 2007. I have used Norton every year since then. I used Norton 360 after 2007 until it was replaced with the present Norton Deluxe. Your records should be able to verify that.
I called Norton at [protected] and spoke with a woman that doesn't speak English. At 75 my hearing is not perfect and I could only understand about one in three words. She was having the same problem understanding me. I put my wife on the phone as she has excellent hearing but she could not understand her either. My wife asked if there was someone there that spoke good English. Your rep said there was know one there that could speak good English. She took our number and said she would have someone call us in a few days. We are still waiting for that call.

I love Nortons and have used it for the past 11 years, however, we find your customer service unacceptable. We would appreciate it if someone would contact us so we can receive the $20 rebate visa card.

Richard Barton
[protected]@verizon.net
[protected]

Good morning,

I have five (5) Norton licenses for Windows for Antivirus Internet Protection which cover desktop and laptop computers of my family.

There have been times one of the computers had to be formatted or replaced due to damage. Almost all the times there was no option to uninstall Norton as the computer was not operable.

So all 5 Norton licenses look active in my account. I cannot know which is the license of the damaged computer because the computer names of the licenses are from the first Norton installation done a number of years back and since then the computers names have changed.

In trying to figure which Norton license is of the damaged computer we spoil the license of a properly working computer. Your agents have done this 3 times.

I clarify my case to your agents, they assure me they found the correct license and later someone at home tells me that their Norton license has been made inactive as it was taken by the other computer.

Last time I did this was with agent about a month ago when my daughters computer was damaged beyond repair. The agent assured me that he found the right license but later I found that my sons computer Norton has been made inactive as ti was taken by the other computer. My sons computer is unprotected and I have left it that way until today. My sons computer is Fujitsu with computer name User-PC and Win 7 Home Premium 64bit. All my computers have legally purchased windows operating system.

This has been very frustrating for me every time I need to format or replace a computer. I feel like I am been punished for having five (5) Norton licenses.

Please look into this carefully and give me a full proof method to distinguish my computer licenses.

Norton E-Mail: [protected]@gmail.com

Thank you,

Leon

Stephen Bardon MasterCard was billed $95.00 Jan 2, 2017 for Auto-Renewal of Norton Security Program. There are no references to or software to be found on Mr. Bardon's computer. I called [protected] CA and spoke to CSR Mary case# [protected] and reported that Mr Bardon had no such software or key or download on his computer. Mary informed me that this was an auto-renewal. Mary confirmed Norton can verify that this software by key and usage is not on clients computer and that this software had not been downloaded or used. Mary insisted Mr. Bardon's money could not refund after 60 days. As it is July I suggested a 50% refund was in order, Mary CSR refused. I asked to speak with a Manager,
Mary said a Supervisor would call me back within 30 - 60 minutes. It has been 90 min and no return call. A pop up ad assured Mr Bardon his computer was at great risk, he paid for the program not knowing how to download. This is predatory behavior. Desired resolution now is full refund of $95.00 and cancellation of any and all perceived subscriptions from Mr. Bardon, no further billing and removal of Stephen Bardon from all Symantec/Norton databases..