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our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought pack at caseys in New haven missouri an 7 of the 20 had holes poked thru them they wouldn't smoke even 02-13-2023
I bought a carton of pall mall.menthol. opened one packet and one cigarette was damaged.
Hi,
Can someone please contact me on [protected] I am in south Africa.
I have laid a complaint and was sent a voucher but lost that phone before redeeming it.
How long did they take to send you a voucher? Is it even worth the complaint? As i have complained at the checkers but they are no help
Have bought a pack of pall mall xl 3/04/2023 about 2.30pm and everyone of them either have hardly no tobacco in them or its falling out while lit and taking the tobacco with it when it's fallen off its now 10.30 and I have 5 cigarettes left because they were non smoke able and I only smoke about 10 a day if that
Smoked the first one out of my packet and had a weird damp taste to them. I took several out of the packet and and tore the tips off them and they all have what looks to be mold in the filters. Made me feel sick will never buy from you again and if there’s other ways I can file complaints I’ll be doing that to.
Bought 2 packs of pall mall red today.
What have you done to these cigarettes?
They have pin holes in them and when smoked about halfway they taste absolutely disgusting!
Not happy at $36 per packet. I live too far away from the local shop to just go and buy more.
I want my money back
Filer fell off on 6 packs of cigarettes
Your Compny sals main not coming on shop.shop name Sufi sons general store Expresway Murree Misiari
I bought 3 packs of 23 packs from coop braidcraft road glasgow and there were only 16 cigarettes inside the pack please help I buy 4 packs every day lot of money
I break up cigarettes to make more out of the tobacco when I'm running low on cash. When snapped off the filter there is black looking mold ? On the filter don't know what it is but mold is only thing it compares too. Could I request a refund or reply explaining the defect.Every cigarette has this defect 7 so far.
Why have you stopped selling the shift brand of cigarettes with the hole in the filter? It's very dissatisfied.
The new ones with no hole, smoke quicker and have hard bit of tobacco in them
It's very disappointing. Thinking of changing my brand completely.
These were the closest to my brand I used to smoke in South Africa. But not anymore
Iv bought yet another box of smokes and yet another rejected box.
If it's not holes in my smokes, it's smokes with half's in the box or no filter. This is getting enough now. As it is the price we pay for them. I'm buying cartans at a time. This is not on
Tracey Botha
[protected]
traceyleebothazn@gmail.com
On the 13th June 2023 I found a weird black substance on the filter of my cigarettes, I checked all of them and they all had it. Just to make sure I checked a different brand and it did not have this.
I bought them from an off license in Neasden, London, NW10
Theses are not smooth, they leave your mouth and throat dry after every puff.
Products broken
I have a carton of cigarettes that the first pack was normal, the 2 & 3rd so far literally have no nicotine or way too low nicotine in them and even the foil is white paper, so there's been a change and no warning. I will be switching to a different cigarette. I was loyal for 20 years.
Have you found the ones with white paper inside instead of foil are the weaker ones? We are still just trying to find out why some are foil and some are white paper
I noticed the last 2 cartons of Pall Mall non-filters I've bought now have the white paper as well (instead of the foil packaging). On another forum I found someone else mentioning this but with Camel non-filters. I'm wondering, is this a new industry standard or just a fluke with some batches? I really hope it doesn't affect the freshness or taste!
Nate
Hi I’ve smoked your [censored]s for year and recently they have gone really bad. I will be smoking and the hot end will just drop off I recently brought a jacket and now due to this I have a burn mark on it oh sorry a hole I’m fuming I think I’ll start smoking some other brand as this is a joke I had coat for 2 months only
No filter in a pack i bought today
Please i am asking a refund this was bought at the echo geradge in henley on klip meyerton randvaal in south Africa
Batch code 13103E48
My contact information
D.botha2605@gmail.com
[protected]
I have been trying to go on the pell-mell website and set up a link with my email address to no avail. I would like to receive coupons at my address use my full name. It’s on my drivers license that is at pills and it keeps rejecting me could you please call me at [protected] so this could be resolved thank you.
Damage smoke out of packet
I have purchased 3 packs which should be brown filters but they are all white filters and they taste completely different. At $15 per pack it’s expensive to throw them out and you cannot get an exchange once they are opened.
St. John’s, Newfoundland
I pay an extra $8.50 a packet of 20 for the pall mall extras menthol boost and in the last 4 weeks at least 4 have no boost in each packet.
I will add a photo of the most recent box.
So I'm a pack and a half a day guy. And I'd sag the last 10 pks give or take have been so dry my cherry falls out several times during each cig. Today I bought my first pack at coop like always and as was sitting at the bust stop I lit a cjg and the cherry falls out again and burns my new pants I bought yesterday I'm sooo mad!
Hi there I hope this message finds you.i been smoking Pall mall for years and over a course of weeks I'm not satisfied with the product while I'm smoking the cherries fall off continuously it's highly unsatisfying really making me think of changing my bran
I bought 40 pall mall flow red super kings yesterday but one of the packs was extremely bizarre as one of the 20 packs had menthol taste in the cigarettes it had mint flavours in it I bought both packs from the local Asda shop in hazel grove Stockport I have never known for anything like this
2023 October 30 I bought 3 packs from the store Zway St. Catharines On . And they are so loose the heaters fall off !
Nov 2 2023 6:20 in Centerville newbrunswick 3 of the cigarettes the filters were half off couldn’t smoke them
Between 3 packets of Pall Mall switch grape flavor bought between 17 November and 24 November, I have had 6 sigarettes with no menthol ball to pop in the filter.
From 1 carton of cigarettes only 40% is good the rest of it the filter paper is not sealed
ethylene vinyl acetate copolymer emulsion based adhesive AKA CARPET GLUE is what the government makes cigarette Manufacturers glue tubes together with. TOXIC to humans. FSC = ethylene vinyl acetate copolymer emulsion based adhesive AKA CARPET GLUE