Pick n Pay
Reviews and Complaints

This Branch is carrying the Pick n Pay image however the bad service needs to be investigated. For the last 3 months when I came to pay my telephone account I'm told they are offline, so I decided to test the truthfulness and on 3 different days I sent family members and the same was told.

Today is the 25th July at 1.13pm again the same story plus the 2 ladies at the till point just have a dont care attitude and it is so hard to get them to even smile. I tried to get the managers detail but they refused and there is no one else either a supervisor that I could complain on this matter and since they carry your brand and image hence I write to you.

I went to PnP Something nice in Bluedowns to make a purchase, decide to buy some packets of chips, I bought couple of those including small packet of cheese curls balls for my son. Next morning get told by my partner the cheese curls (which I bought for my son) are more than a month expired.
I took the chips back to the store, upon entering the store, the manager was coming out of the office (behind the tills) I asked to have a word, his response was, "me?!" as he approached, I presented to him (while passing) the packet of chips and while I am talking telling him it is expired, he cut me saying "that is why they are marked to clear". I asked him, does that mean you have deliberately sold expired stuff? His response was, that is why it is marked to clear, there is more like that in the store (that time he is moving away).
I immediately called PnP head office to confirm what he said, the lady said "no sir we only mark to clear stuff that is soon to expire not expired stuff", after purchasing bread I came back to him as he was next to the exit/entrance, I told him what the lady from the head office said and his response was, "check other PnPs".
I requested his name as he did not have his name badge on, he asked why and I told him I will lodge a formal complaint as according to my knowledge the expired stock should not be on the shelves and his response was "my name is not available for this purpose".

I called PnP head office and lodged a complaint and the lady on the switchboard replied, a lady by the name of (not sure I should write the name) will contact me, I asked the time frame so I may be able to follow up and the lady said "like I said to you said she will call you" and dropped the call. I received a call about 10 minutes later, the lady called me and I explained to her what happened she asked for my details and sai she will contact the store and get to back to me, I gave my details and waited and since then I never heard from PnP to this date. I called last Thursday to follow up and the lady on the switchboard told me the lady will call me but I did not receive the call.

Good day

Yesterday I tried purchasing at Pick N Pay using my TUYU Wicode Voucher And Was Told It No Longer Works At Pick N Pay. I've Been Purchasing Using The Wicode For A Year Now.

I Once Laid A Complaint Three Weeks Back Was Told That I'll Recieve A Call Back From Them When They Finish With The Investigation But Still Haven't Heard Anything From Them Now...

I purchased a kettle from hyper, Durban 27 April 2021. It began to leak at the bottom and starting to rust. I went back to hyper. I was refused a refund or get another kettle. I was offered to have it sent for repairs. I was very disappointed in this. It wasn't my fault. For abt 2 weeks I was expected to have no kettle. I wasn't going to purchase a new one. Just to wait for the repaired one. This makes no sense. I tried talking to the sales person VERY UNFRIENDLY... I had to take the leaking kettle back home bcos I use it ofter I have kids at home. If I knew pnp has no refund or exchange policy I would have purchased elsewhere.

I'm a regular shopper at a PnP in Rand Steam shopping center in Milpark, usually I get the best services but there is this lady her name is Khosi Mbatha. She does not understand customer services. On this day 21/07/2021 around 11:45 I wanted to withdraw money from her till and she was busy talking to her phone, the amount I wanted to withdraw was R150 and her response was "I don't know if I have that amount and that this is not her till." and continued to talk to her phone and didn't give me any attention. She wasn't willing to assist me, I then decided to go to another till and I was assisted. Couple of mins late the I saw the same lady assisting an old white lady in the same till which she told me it wasn't her till. I decided to confront her and she gave me attitude and said I can go and report her if I wanted. Please look into this matter I was heart broken.

PNP and bottles never refunded me. It's been 2 weeks, they close my ticket daily, saying it's sorted,
I used a virtual card and no credits can be made to a virtual card so they must credit my account instead they refuse, so I'm wondering where the money is.
I am now going to the ombudsman, as PNP and bottles swindled and scammed money from me. So many emails and chats and they're just closing my tickets daily without taking time to call me or find out what the story is I just want my money back that's all
Surely they must have it as a credit on their journals, but it's like they don't know what they're doing. This is my last resort, then I'm going to the ombudsman
Rosdeen Scorgie
[protected]
[protected]@gmail.com

Unite Rikhotso was rude to me like I'm not a customer to the store at giyani pick and pay

Here's my contact [protected]

I was overcharged for an item. The cashier knew the price of the item that it was wrong. WHY had it not been fixed on the system long ago. She called a Manager/Supervisor Chandler (I know his name started with Ch) who then just walked off without explanation. The cashier starts to help PicknPay staff with sales. I'm waiting this whole time. He after 10 minutes with no regard to me the customer Waits for her to finish ringing up PICKNPAY STAFF GOODS and says I must wait and be patient he is helping! The cashier takes her time and the whole time he and the Cashier (sale was rung up 17H52 on the 19 July at cigarette counter) are being rude to me and she is speaking her own language and having a racist attitude, not service related. I'm disgusted, I will be going onto to social media about this. I asked for slip and she said must keep as she had to refund me. Her name is on that Receipt as the cashier! My sale was for

I opened a Pick and Pay store account on the 25th of June 2021.
I got a few sms's confirming my store account is active and i could use my
PNP store card.
I visited the PIck & Pay Hyper in Port Elizabeth on the 1st of July wanting to buy a dishwasher. R3000 to come off my PNP store card and the rest of my Makro card. My PNP store kept on declining . In the end my sale was cancelled. I was told by the manager the Graviniatia the credit will be back in my account by 2 to 3days. WELL IT TOOK 7DAYS AFTER MANY CALLS BACKWARDS AND FORWARDS. The credit was never passed. After 7days I was called to collect my cash of R1130.78. After 2weeks of having my PNP store card being declined time after time, with no one knowing why. I have R3000 credit on the new account, I think this is the worse service i received in a long time. I have lodged a complained with RCS aswell with no luck .
If no one can resolve my query maybe this account must be cancelled.
I await your feedback. My contact no is [protected].
Regards Dubbenette

I bought lucky star pilchards they were on special 5five for 95 I took the chill ones when I opened one today on the 10th of July l noticed a dark color of the Tamayo source which was smelling too I tasted it out of curiosity than tasted bitter it was rotten but than how as it has not reached the expiry date yet in fact all chill pilchards were rotten

To who it may concern...

I need this matter to be acknowledged by the head of this department.
I have a family friend who has been diagnosed with a punctured lung and he has a severe type of tuberculosis, which has resulted in him being severely depressed and for some reason he tends to take a walk sometimes, but what I'm so disappointed in, is the fact that for a couple of times he comes back injured.
My husband and I always ask him how and where then he will refer to a man called "Fabian" who also happens to be a manager at pick'n pay's receiving department.
Now we've always thought, :"well you probably not suppose to be walking around there", but I was taken aback when he came in here tonight barely being able to breathe properly let alone walk up straight and on top of all it wasn't just 'Fabian' now, 4 more joined in kicking and hitting him with poles and steel tip safety boots.

I normally buy no name corn flakes from pik n pay and I found them tasty and affordable but now I bought a pack of 1 kg I do not understand the colour they seems burned or greenish in colour, the expiring date its next year

Please assist

Im very disappointed in what I experienced today regarding the pnp branded ice cream which I bought today.. I bought two x 2l tubs, In which the other was full and the other one was half with ice inside and the taste was terrible.

It is very discouraging to come home and to your disappointment the product doesn't meet your neds/wants.

Please ensure that Nxt time you are truthful to what you produce for your customers. As we expect better quality for the good price e pay.

Regards
Lesego Ramokgoatedi
Email:[protected]@gmail.com
Number: [protected]

Currently pick n pay has freebies specials I bought 2 bliss youghurts which ate currently on special when you buy 2 u get 1 free which I was not aware and bought the 2 the cashier did not tell me about my freebie and immediately when I arrived at home saw on my social page that I was supposed to get a freebie upon buying the 2 bliss yoghurts. A day later I went to the same pick n pay to request for my mistakenly forgotten freebie and unfortunately was told its not possible to get it as I was supposed to get it the same day. I feel its very unfair to me because we font know all the specials in the shop hence I think the cashier is also at fault by not telling me when she saw that I bought items that are on special

I purchased 1L clover low fat fresh milk on the 8th of July 2021. The expiry date on the milk is 17 July 2021 but the milk tastes bitter as if it has already expired. I only realised the milk has a bad taste when I ate it and I am also pregnant I don't know how it might affect my baby as well so I'm worried about the risk factors thereof. I am very disappointed with pick n pay because I am made to believe that the dates they write as expiry dates are not legit/ or they have been tempered with.

I always fill my car at BP garages in Muizenberg (Capricon) and in Mitchell's Plain (Lentegeaur).
Your machines are always out of order and I'm told my points will be captured and credited to my card [protected]) but that never happen. I regard this as dishonest and reckless on your part.

Regards
Manelisi

Good day.
I want to lodge a complain.
I went to Pick a Pay on the 11 June 2021. I went to buy buns and tomatoes, as I went to the till and slide all to the casher, I took my wallet out off my handbag the lady at the till ask me did I inform the guard at the doors about my spay and a bottle of chewing gum 6 in it. I said no because I always just walk in with my back and also I know it is wrong my back is always open.
she said no I must go to the security. from the till I saw the lady at the doors, before I could even reach her, the cashier scream at the lady at the doors to stop me (don't know why because I'm not going to run infact I know I did not do anything wrong so why will I run), anyway I ask the lady and told her the stories, and then I ask her what do I have to do now. she then said I must go and pay for it again. not even an option to check the cameras nothing I must just go and pay I mean 6 chewing gum in a bottle of 48 wow.
anyway I paid and I left .
please tell me how fair is this. and why I only lodges the complain now is because I had covid and I isolate myself because I do think of other people
This happened on the 11 June 2021 just before 13.00
Thank you
Sonja Mitchell
[protected]@gmail.com

i have been living by this pick n pay for 20 years and for the past say 5 years i must say the service has become pathetic, not to mention the attitude of the staff is lousy.. i had to wait at the bakery for 15 minutes before receiving help after the staff member walked passed me.. at the same time i queried about an item on the shelf only to receive no help or info on the item at all, i was simply ignored.. in my opinion the manager is problem as every time i come to this pick n pay he is sitting behind a computer acting as if working plus the shelves are practically empty staff are walking around outside and they leave before the shop even closes.. the staff are fat and incredibly lazy.. if u asked me their are plenty of better people who deserve this paycheck rather than these pathetic employees..

Date; 7/7/2021
Good day. my name is Michelle Ferreira. cell nr [protected]. i absolutely love pnp's products. but when it comes to pnps baby nappies i'm a bit upset. i received a pack of pnp's tiny tots nappies at my baby shower. i used the nappies and i absolutely loved them and decided i'm only going to buy tiny tots nappies from that day on but unfortunately every time i go to my nearest pnp (please note I've been to 4 other pnp's with exactly the same issue) i never can find the size my baby is wearing my child is almost 1 year old. there are always just 1 or 2 different sizes available and just a few packets on the shelf like 3 or 4 packets where all the other brands are fully stocked and in all sizes. please address this issue. like i say i love these nappies and they work very well for my son and i would just like them to be more available at all pnp's and all the sizes especially the bigger sizes. thank you

06.07.2021
I will explain my problem tomorrow as i am knocking off.
Its about a rotten pie in wild bean cafe pick n pay express Alberton.