Pizza Hut
Reviews and Complaints

Today 6 may 2013, I and my friends went to Pizza Hut Malaysia in Parit Buntar branch for dinner planning to try new product- Double Sensation Pizza. But they told us out of store. We were disappointed. Then we order others pizza (3 pizza) and they mentioned we have to wait for 30 minutes. We ok with that. The 2 pizza (from 1 combo) were served after 30 minutes but the last pizza ( from another combo) was served after one hour. Total waiting time is 1 hour and 30 minutes which was too long as shown in the receipt.

Along that, the service was unsatisfied. We have to wait for order, wait for the plates to be served, reminding for last pizza to be served but no staff approaching us.

Is really disappointed me and hope Pizza Hut will take necessary upgrading service so that i will come again. Thank you.

On 02 may 2013 (12.22pm), I and my friend has been lunch at pizza hut perling 2, johor bahru. We order 1 set pizza for 2 person. Unfortunately, garlic bread stick was finished their replaced with normal garlic bread. That normal garlic bread has been cut, we just received 3 sections only, look like food residue.
We waiting for the waiter to pack some food, takes almost 20 minutes. Very poor food & service quality.

Went to the Pizza Hut in Giant Sunway Ipoh.The service was super bad and it is slow.I wanted to take away, I've ordered and waited for about 1 and a half hour.There were 3 tables who came later than me and they were all served already.I complained to the worker for waiting so long and she didn't care about it. I've waited so long and the food finally is ready.When I went home, I thought that I've already waiyed so long and already got the pizza and went home, so I thought that nevermind.But when I eat it, the quality of the food was so bad.It was hard and the pizza is cold(Eweeee). I will never go back to that Pizza Hut ever again. :(

I am regular Pizza Hut costumer but such a bed treated as today I was never before.
When I called for pizza delivery (PHD which delivers to USM Campus Penang) they promised me that delivery time is 30 min. In 50 min of my waiting pizza was still not delivered even more they called me after 50 min what kind of pizza did I order and they did not even proceed my order yet. IN 50 MIN THE DID NOT EVEN PROCEED MY ORDER?! It was no special appologize or Sorry we are late cupon they just said that that's the way it is because they have a system problems. I can understand always can happened some problems but they probably had system problems even before and they should called me after few minutes from placing an order not after 50 min when pizza should be already delivered. And they should appologize and gave Sorry that we are late cupon. I will never order again! You' ve lost a costumer.

I went to the pizza hut alma with my family on 20/4/2013.As usual, a waitress will come and take order.After a few minutes, the drinks(a jar=4 glasses) and 4 bowls of mushroom soup.The mushroom soup taste like hell and it is watery.The ingredients less as well.After 45 minutes of waiting, my father called out a waitress and ask her 'wheres the food".The waitress shrugged as she ask the chef about the food and it came out that.They didn't key in the order.We got so angry and get out from that ### place.Right after we get out, a lot of the people who work there, started to play and fool around.I hate that ashore place and the pitch waitress who took the order.

From a disappointed customer,
I ordered a crown crust pizza at your Ajax - R32804 location for pick up. My order # was [protected]. This was the first time I have ever ordered this pizza...I guess seeing the commercials over and over really works. Anyhow I arrived to pick up the pizza (which came up to $30.50) with nothing additional with it, just the pizza. Right before I was going to pay for it they showed me what it looked like and to my horror the most disappointing looking pizza in my entire life was presented to me! Let me break down what they showed me in that pizza box in no particular order...first off the entire pizza's appearance was so dry it looked like it was cooked when the store first opened and was then was placed in a warmer for the day waiting to get sold. The crust was paper thin which I didn't ask for, the pizza didn't even fill the box it came in and normally when I get a pizza anywhere, when it's sliced it still somewhat together, not in this case it looked like if a cracker was being separated. I ordered the pizza with extra cheese x2 and could see as much of the dry sauce as I did cheese. For a $30 pizza you would expect a lot more than that. I ended up leaving empty handed, upset and never wanting to buy from you guys again. Now I only had great experiences growing up eating from pizza hut so I'm hoping it's just this particular location that offers this to its customers for the company’s sake. I'm writing to you to let you know you might have lost a fan/customer for ever. I had to tell them I didn't want it and now I can't order from them again because I not going through that again. I don’t expect the pizza to look exactly like what I see on TV but damn some pride need to go into making food for paying customers. I just wished I took a picture.
Gary

21/3/[protected]... We order 4 sets of sen salsa set 5, 1 set of sen ocean set 4, 1 set of sen rice set 3 and add on of 4bbq wings. The order all done except add on of 4bbq wings we still waiting until 1404 but not received yet. When we ask them, they answer the order at downstairs and already done. When we go to the downstairs, they told us not ready yet. We can't wait cause of time running up to punch in to back to the office. Our place in front of the pizza hut. We ask them can they delivery but one of staff answer to us... "tengoklah kalau ada, adalah kat sana"...
We can't accept the answer. Its very rude to us as a customer.

Twelve of us went to Pizza hut for a birthday party. The meals very nice, and waiter very nice. however when we went to get our ice-creams, the ice- creams came out runny like milk. We were told we would have to wait for our ice-creams. after 20mins we had our ice-creams but it was still runny like milk. When my husband paid for the meals he explained how awful the ice-creams were and thought he should'nt pay for them. The young man agreed and spoke to manager Adam. Adam was extremely rude and said the machine was out of order. There was no sign on the machine.[ He actually said its always going wrong]. He argued with us, first saying he would take£ 3 pounds off, then £6 pounds off and finally took it all off. he was extremely rude and not apologise. Spoilt our nice afternoon. You should be awhere of your rude member of staff.

I called in an order for 4 pizzas which were to be 3 hand tossed and 1 stuffed crust to feed family and friends at my step dads wake. Pizza Hut called me back to inform me they didn't have anymore hand tossed dough. Then I changed it to Pan crust. Well then they called back to say they didn't have any pan crust either, and my only option was thin crust. What kind of Pizza Hut establishment doesn't have any dough? I thought it was a joke. I mean seriously a Pizza Parlor with no dough to make pizzas. This is ridiculous.

As u can see in the subject complaint, i strongly point out the place of the restaurant, and that place is Pahang Kuantan pizza hut restaurant, the food that was served was rotten the ham that was supposed to be fresh n not rotten as u can see in the pic, how can any restaurant in the world served rotten food to any customer, as u can see in the pic below its obvious which is rotten n which is not, i called for the waitress to have the 'matter' fixed she came n just went on to the kitchen door step n then stood there like nothing happen n just carry on, i was disappointed with that kind of attitude n service, we tried to find the manager, but he or she couldn't not be found, for gods sake where is the manager when u need them,

Visiting Pizza Hut between Christmas and New Year, I was dismayed to see a Staff Manager, shouting at one of his Staff member's in front of myself and other Customers, not only do I find this totally unprofessional, but had I been the young person who was being spoken to like this, I would have walked out there and then. This young man did not need to be spoken to like this and the gist of the shouting was that he had used his initiative, having taken a couple to a two seater table after speaking to the threesome at the front, saying that it was the only table available, but there would be a bigger one shortly, and if they didn't mind, it would move the queue along. Surely if these people were not concerned, then it was the right thing to do, at least they didn't have to wait any longer than necessary. I am in a Customer facing job myself and I would have commended this young man, NOT berated him, or at least asked the question. In my eyes the Staff Manager, should be put on a training course and a warning for his BULLYING tactics and I would stand up for this very polite and pleasant young man everytime. What was even worse was that the Staff Manager did not even have the decency to apologise when he found out what had gone on

Ok, well I would like for you to get back to me ASAP! 4 weeks ago I ordered a pizza from your store in bondi after about 3 and a half hours of waiting and several phone call to the store it eventually got delivered and was nice and cold but that is not what the problem is because I payed with my credit card they said they will recredit the money to my mobile number so next time I make and order i I will have $29.90 there to use to my leisure, well today I thought I would use it and to no surprise the credit WASN'T put on to my account, I'm very disappointed with your customer service.

Pizza hut east coast mall kuantan - ordered spaghetti and the presentation of food is worst. Have to keep a standard and quality at same level as other outlet. Poor presentation means no appetite to customer. Please improve for the benefit of y'r business.

On December 21, 2012 I went on Pizza Hut Full Site to order my dinner for that night, as I was choosing off the menu my order and proceeding to checkout there was an error icon pop up the icon stated for me to wait sixty seconds and then proceed with my order. I waited sixty seconds hit OK the icon appeared several more times after that so by this time I have become frustrated so I called my order in . I didn't think that I would get charge for this order since I couldn't proceed with this order. On December 22, 2012 I check my account and I was charged for this order which I couldn't proceed to order offline I would like a refund I have my receipt for my order that I called for delivery that night normally when you order offline you will receive confirmation that your order was completed in your email and this confirmation was not in my email. The next time I order it will not be off the Pizza Hut website .

I am working in pizza hut for more then one year and every week i have pay roll issue they force me to work more then my allowed hours. my salary is pending and no one is taking responsibility. i have never taken a single holiday in one year after so much difficulties my 2 weeks holidays are approved but after one week they cancel my holiday and put me on schedule without notifying me
and stop my holiday wages due to this i have to suffer a lot my credit card payments missed and i have to borrow money from friend only due to their negligence.

On Sunday December 16, 2012 I had the most humiliating/bad experience that could happen to a customer. I went in with my cousin to dine in at Pizza Hut. I was seated by Sylvia who works as a manger there. She took our drink order and said that our server was Amy, she was running late but she would be right with us. Amy came to the table and you could sense that she did not want to be at work. We asked were there any specials and she said there was no dine in special available. WE asked for a little more time to see what we wanted. She came back about five minutes later and we order cheese sticks and a large 1 topping pizza. She then goes to the back and places our order. When she comes back out she has two more guest that comes in they asked what the specials were and she proceeded to tell them about the big box special. I was taking aback considering she just told my cousin and myself that there was no dine in specials. Sylvia was out side smoking so I saw her through the window and motion for her to come over to my table. I asked her was there any dine -in specials she said there was a large 1 topping pizza, bread sticks, and cina sticks for $10. I asked what the big box special was and she told me what it consisted of and it was available in dine-in. I told her that Amy said there was no specials for dine-in. I explained to Sylvia that I would have like to known about the specials before placing my order. Sylvia said well I will go get Amy to talk to you about the specials. But then Sylvia comes back out and says before I get Amy let me tell you why we are not attentive today. Sylvia told us about her husband having a heart attack and two people in Amy family suffered some type of illness this past week. Then she proceeded to get Amy. Amy came over to the table and I asked her about the special and she says that special has been going on for months. I express to her that I do not eat pizza hut everyday so there was no way for me to know their specials. She then flies off the handle saying do you want me to get my manager because you are not going to get smart with me. I said sure. As she walks off she says "WITH YALL GAY ###". I did reply what did you say as I started up to the front to talk to the manager. I told the manger on duty (which was a guy) about what had just transpired and the insult that was just thrown at me. I told him that never had been gay but if I was what does that have to do with the waitress. He inform me the store manager was off until Tuesday but he would give my information to the manager and that he would be contacting me to take care of the matter. When it comes to work we can not bring what’s going on at home with us. It was a very distasteful display shown today and I will never spend another dime at Pizza Hut in Corinth, Mississippi.

Pizza hut - pizza hut 013856 cottage grove, mn-failed health inspection

I came in to pick up my order, two of their overstuffed pizzas, and while standing and waiting overheard two employees having a discussion about a recent health inspection. When my pizzas were finally ready (Long wait at this location) I asked to speak to the manager regarding (The person I asked told me that he is the manager) the recent health inspection. And was told, by him (The manager) , that they did in fact fail their recent health inspection. I cancelled my order right then and there, walked out, and went to some of the other pizza places in the area. After the cottage grove pizza hut failed their health inspection, I am now going elsewhere for any pizza that I order from now on.

On 10/13/2012 I placed an order via the website, total cost $45.50. Upon delivery I added a $5 tip for a total of $50.50 and signed the receipt for the credit/debit card. I monitored my account for the transaction to process to my account and discovered I was charged $95.50! As soon as I discovered the overcharge I contacted Pizza Hut and filed a complaint. I received a response on 10/26 with an apology for the "overcharge error" and was advised by the Regional General Manager that the overcharge would be refunded to me "ASAP". It has now been three weeks and I still haven't seen the refund process back to my account. I FIND THIS TO BE TOTALLY UNACCEPTABLE ON THE PART OF PIZZA HUT, first to overcharge my card and then to take so long to resolve this matter. My next correspondence will be to the Better Business Bureau and the Office of the Attorney General of South Dakota because as far as I'm concerned this constitutes fraud and theft. I have contacted Pizza Hut subsequent to their 10/26 communication to me but have had no further response from them. They have lost my business.

I had ordered for an pizza through phone from pizza hut india (Kothrud, pune outlet).
Order number : chk 979 nov14'12 08:09p
Delivery [protected]
My complaint is:
1. The pizza was not delivered in the promised time of 30 minutes, it came after 1 hour.
2. Later when I checked the order, one portion of cheese garlic bread was missing.
I informed the call center about the incomplete delivery (1st time) and they assured me that the same will be delivered in another 10 minutes. I called back (2nd time) after 30 minutes, the call center said that they will take another 10 minutes for the delivery of the missing order. After another 30 minutes I called (3rd time) the call center to complaint that I have yet to receive the order and asked to speak to a supervisor but instead of getting me through to an supervisor the executive said that I will get the missing order in another 10 minutes. Now its 11:20pm and nobody is taking calls at the call center and I am yet to receive the missing order.
I am feeling totally cheating as I have paid rs.95 + taxes for the cheese garlic bread which I never received. I never expected such kind of un-professional behavior from pizza hut, in fact its cheating. Pizza hut has charged me rs.95 + taxes for an item which was not delivered.
I am very much let down by this instance and I will not like to ever order again from pizza hut, in fact I would caution all about this instance.