Pizza Hut
Reviews and Complaints

This isn't the first time they've done this... Google other reviews.

I called pizza hut where I ordered and explained that I had ordered food over an hour ago and never received it. The manager insisted that a delivery person came and an "older gentleman" answered the door. I was the only person home all day. The manager said the delivery guy was paid in cash. Funny, because I paid by credit card. He later said it was a "young lady" who answered the door. He was clearly lying. I asked him if the delivery guy went to the door and rang a bell but he wouldn't say. The manager refused to deliver my food and would not refund my money. I have called corporate multiple times and continue to do so until I receive a call from the district manager. And i'm trying to get reimbursed through my card company... Put some fire under someone.

I got a call from the hyde park store but duh. My problem is with the one in randolph. So we'll see what happens. I will get my money back. And i'm writing on every board about those scammers.

pada 20-01-2011, kami sekeluarga ke pizza hut di pasir Gudang, johor bahru.
Di Bars terdapat staff yang telah makan sambil berbual dan bermain, keadaan ini akan menimbulkan masalah kejatuhan imej pizza hut tersebut, ini menunjukkan tidak layanan yang mesra.kami pula berasa malu...

I purchased several christmas gift cards at a Walmart in Yuma, AZ. Somehow, the intended gift cards that were mailed to the same individual were never received. I had a receipt with confirmation numbers on all of them. The gift coupons were from Walmart, Kohl's Department Store, and Pizza Hut. It is only Pizza Hut who refused to reissue me a new card, and kept claiming the confirmation number I had on my receipt never existed. Some barely speaking English Pizza Hut employee in the US, took down all of the information and promised to call me back within 3 days, it never happed. Then, somehow my complaint got rerouted to the Pizza Hut company in Australia! Again, I called the US Pizza Customer Service, quite simply, was told Pizza hut policy for lost or stolen gift cards is written on the back of each card. You lose it, or it is stolen - tough, you won't get another one.

I would like to bring to attention that the manager has drivers imprint Credit Card Numbers into the delivery receipts by rubbing it onto the receipt which is illegal which I did bring to the attention of the driver and manager.
I did not have a problem with showing my card or any other I.D. required to assure that I was the person ordering.

I used to work for Pizza Hut, however an incident cost me my job. I came across two men who were obviously gay. They wanted pickup. So after their pizza was ready we are supposed to say Enjoy you pizza right. Well this day I was not thinking straight and instead I said Enjoy your AIDS. Immediately these two asked to speak to a manager, they were really angry. The manager asked me if this were true. Thinking that if I todd the truth i will not get in trouble i said yes, he said to come in the kitchen and that i was fired because he does not want a lawsuit. [censored].

I am writing this complaint about my experience in Pizza Hut, Queensbay Mall Penang on the 4th of Jan 2011. Windows were so filthy we had no view of the outside world, literally blur from inside. The pepper and cheese condiments were so dirty it was rusting and molding. Tables were not cleaned despite restaurant being empty. Manager Kamarul was rude n clueless when asked if they had any chili flakes, his reply was “I Don’t Know”, I don’t expect that from a store manager. We were not greeted when we arrived, had to look for my own seat, wake up get attention of staff for menu, food was served and we didn’t have plates or utensils to eat. Other customers walked in and sat there waiting for someone to walk pass. It took pizza about 35mins to arrive despite only two tables occupied at that moment. Staff were new or either just thick cud not comply with anything and seem not bothered we were there. I had always been a fan of pizza hut but this experience I had was horrible & upsetting. Very high standards have been set by your company I am pretty sure about it, but your employees and manager fail to comply with any of them including the manager ! I am filling in this feedback form to highlight what has happen. Me and cousins were shocked with what had happen we have never experience something like this ever in Pizza Hut it felt like sitting on a roadside hawker stall in Penang road saying that we would have got better service there. I hope someone in charge would take action or further investigate what has happen. I did fill up a feedback form at the store and submitted it to the manager. I asked for the suggestion box but he said we don’t have one just leave it on the counter, I am sure he would have thrown it away.
Email : [protected]@hotmail.com

Thank you

DJ

All of a sudden, pizzas are very salty. When I complained to the store, they said they have no control over this. When I complained to the company, never got an answer

This branch of pizza hut is violating the labour rights strictly. Very few people work on shifts and always under great stress. Workers work double then they wages they do get. The rgm of this hut cuts secretly 10 mins or 15 mins from each workers duration of work that they have already done in order to save labour hours. This is really pathetic that workers will hardly notice 10 mins taken off secretly from their already done work hours. The rgm use abusive language on any mistake done by the workers. Some favourite workers of the rgm gets more wages than they do the work. Rgm takes all the money from the waiters/waitresses if they have more cash then they have. It is definitely pizza hut's policy to take money but at the end of the day if pizza hut is not down in his money they should give back that money to the person they have taken day before. But in this case money goes directly to the rgm's pocket. There is no transparency and there should a financial audit of this branch. The most important of all rgm of this restaurant takes orders in order to make tips and steal tips of other waiters. There should be secret thorough investigation of all these things.

Pada 22 december 2010. Saya mkan bersama kawan2 di pizza hut pavillion. Kiteorang duduk table dkat orang baru sahaja selesai mkan. Pekerje dye angkat piggan sume. Terus letak menu. Tak lap pun meja yang kotor tuh. Tak kan kiteorng nk mkan dekat meja kotor! 2nd pasal service mkanan. Saya order air cochlate mint frape. Gelas dye yg tinggi tuh kn. But air saye tuh dorang tukar kepada gelas biase yg ltak minuman bergas! Yang 3rd sye order cheese baked rice. Dorang tuka juga bekas mkanan tuh dri mangkuk yg besar kepada pinggan alluminium! Yang terakhir pasal air kawan2 saye order xsampai2 sehingga kiteorng da hbs makan! Orang yang smpai kemudian da dpt air. Saye complain dkat staff dye. Knape gelas saiz lain. Alasan dye gelas xckup! Kat si2 memeang ad stu gelas je ke? Padahal orang mkan kt situ xramai pun! Psal mangkkuk cheese baked rice alsan dye mangkuk pecah! Tak kan sume mangkuk pecah. Makanan dye bagi pn kuantiti dye xsame dngn yg asal. Harga pn tetap same! !

I visited newly opened pizza hut jerantut today and this is the second time I came here. Since living in the small town so i do not have a lot of choice regarding fast food eateries. I've been to other pizza hut and they have buttons on the table to call the waitresses but pizza hut jerantut doesn't have that so I have to waved frantically to gain their attention to ask for anything. All the while they just stand there and making jokes among themselves. The plates on the table are wet and dirty. Is this how you serve people? Please do not take us for granted even though people here are considered 'rural'. My family and I were still inside the place and the workers had already started to eat. That I considered quite rude! At least let the customer leave the place first. Please upgrade your service!

1) Deep pan pizza : not very deep, i would say it is a thin as possible
2) The crust of the pizza was barely cooked, that I can cope with, it was the space between the crust, it was still dough, I dug it out, and yes it was very dough like
3) Topping: I think that Pizza Hut went to a lot of effort to remove any flavour the topping used to have
4) Topping: I have more Pepperoni on a £1 Pizza at ASDA (part of Wal-mart) than a £10 Pizza Hut one
5) service was OK

We always have bad service at this Pizza Hut. We live in Clayton, NC as is the Pizza Hut in Question., and we always visit a different Pizza Hut. Whenever we call for take-out in Clayton the phone is busy for over twenty minutes and when we get through we are put on hold for another twenty minutes. We never can get the specialty promotional pizza being offered, but we can get this pizza at another location besides Clayton.When we have ate in the chairs are very worn out., and they do not serve alcohol. I think we should have the right to eat at a nice pizza hut in the same town we reside in and we do not have this here in Clayton, NC

I went to pizza hut with my family, it was lunch time, but i had eaten so i ordered a coffee, whilst 3 members of my family decided to do the full buffet lunch. Towards the end of the meal my daughter offered me a bite of her pizza. As i took this bite size piece in my hand the waitress whizzed round to our table and said i had not paid for it and that she would take it from me! She was so loud that everyone around us could hear. Later when we asked her about it she said i was stealing the food when she was not looking!

I've made an online ordering and made payment thru my credit card, however, the process was taken so long, so I decided to cancell fear that my accounts will be charged for that. Suprisingly, when I received statement from my credit card accounts, the amount has been charged to my card. No one from pizza hut seems to call and inform on the order. All information including telephone number has been provided and should have been recorded in the database. If the payment was charged to my credit card, why they didn't deliver the pizza.
Today when I tried to contact customer service to lodge report, I've also e-mail the complaint to customer.service @pizzahut.com.my, I was put on hold and they transferring me 4 times but no ones from customer service pick up the call. I tried again and the same thing happened. My e-mail is also not attended to. Hence my advice is for the customer to be extra caution when decided to go for online ordering with pizzahut.

I very angry because the manager always sexual abuse.I see the manager always call the chinese do things but the malays n indians staff very free n stand there chatting.Before going in the manager say unless have to do 6 hours, maximum is 8 hours.But i heard many chinese staff complain the manager say have to work until closing only can back.The manager (THIYAGO) just know how to ask the staff to do things but he not doing anythings just sit in the office n playing his handset.

The soup there is not enough for the customer, if is enough also gt customer complain because the soup look like water and tasteless.One day i saw some chinese staff want to take a break but the manager reject their permission.

The rule of the pizza hut, staff just can drink the fizzy drinks but why the manager can drink all the drinks some more want the staff make for him.I heard some staff say sometimes the manager n the malay staff n indian staff eat in side the kitchen when business time.How about the chinese staff have to work look like a cow.

Back in may 2010 I paid a pizza over the phone from work because my child was hungry the driver charged my mom, I was never contacted about mistake it was until I went down there. The girl (African american) had a nasty attitude when I told her I was going to complaint with corp. She laughed and said whatever they was franchised!

Tonight I ordered my pizza @ 7:51 I got it at 9:20
Worst it was cold and b u r n t ! The wings tasted kinda like rubber!
I called to complaint and "stacy" never apologized or faked atleast understanding the issue
I spent almost $40 and the food was nasty !

On 19 November 2010, I order Pizza hut through Delivery Phone [protected] at about 9.00 pm. Waited for about 45 minutes. I called againt asking for status. Suprisingly I was told that my order has been cancelled without my knowledge. I argued that I did'nt cancelled the order. Customer service told me to wait for the Manager in-charge in Port Dickson branch to call me. I waited again for the call but untill I submit this complaint the Manager's did not call me to inform the status.

This show that this manager in-charge on the day was not capable to handle such a small matter and irresponsibilities.

saya selalu dtg ke pizahut wangsa maju bersama family, tetapi pada 15/11/2010 saya berase tidak berpuas hati pada hari tersebut kerana layanan yang diberikan tidak same dengan layanan yang diberikan sebelum ini. saya juga mndapati staff2 yang sebelum ini ramai juga telah berkurangan, pada masa yang sama saya juga melihat seorang manager berbangsa india sedang memarahi seorg staff melayu dengan cara kurang ajar atau tidak sopan dihadapan customer yang ramai hanya kerana tidak meletak kan bil di atas meja customer yang berada bersebelahan meja saya. saya merasakan tindakkan manager tersebut sangat melampau kerana telah memalukan staff tersebut dengan nada yang kuat. saya juga telah bertanya seorg staff yang biasa melayan saya kenape manager india itu kurang ajar, staff tersebut hanya senyum dan jawab tak tahu. saya juga bertanya mgapa staff sekarang dah berkurangan..staff tersbut jawab dah ramai yang berhenti sebab tak tahan dengan manager india yang baru ini. baru saya faham kenapa service kt sana dah teruk, staff yang lame pn dah ramai takde terutama yang cantik2 yang selalu senyum dan memberikan service yang bagus, saya juga nampak staff lelaki jer yang ramai, saya rasa managements patut megambil tindakan trhadap manager india tersebut. saya juga akan datang lagi ke pizza hut wangsa maju untuk melihat perubahan yang berlaku.

Dear sir/madam of head office branch
I am an employee of the pizza hut of Hammersmith branch. I am working here as a kitchen guy and the name of our store manager is Farid Rofaiel. I am working here almost 9 months and with very sad and misery I am going to tell you that our store manager Mr Farid Rofaiels behaviour with the stuffs are very very worst than it can't be expected or imagine. His behaviour is like he want to hit us or he want to fight with us. The staffs of the front of house and as well as we the back of house are very worried with our work nowadays. All the times he used to walk around us the chefs and disturb us in our work. He all the time tell us that he will fire us and he will recruit new people. We the chefs are always worried and we always stay nervous in our work and as a result our pizza making is becoming mess. He often use slang on us and believe me I am not joking or telling any false on this. Some month ago he had a fight with our supervisor Pedro he is a good guy also Dave. He always used to shout on each and every people. If this happens day after day than soon it will be very tough and hard for us to work here. I have seen the other store and also have some knowledge on the other store, over there the manager's behaviour is not so poor or worst they don't shout on the employee. Sometimes his behaviour with the customer is also very poor.

I am hardly requesting you on behalf of my colleagues staff working in Hammersmith king street branch under Farid Rofaiel, that please transfer him from this store or other wise we cannot work properly and as a result there will be no rise of the customer.

I will be very grateful to you if you kindly please keep our request. Thanking you.

I have visited to new open pizza hut at pahang jerantut with my colleague. When I enter to the restaurant, and standing in front of the counter, the cashier pretend that never see me. We're very close, just in front of her, but she keeping doing her things, pretend that never see me, never ask me to be patient or serve me. I stand there for more than 5 mins. After that, 2 malay ladies came in to the restaurant, the cashier saw them, and quickly ask them what can help. Is it ur service like that? That's not so many of customer in the restaurant. Their food serve very slow. The soup not hot at all, pizza very difficult to bite and no taste, garlic bread hard like biscuit, the taste of chicken wing also not nice, outside like cook too long, and inside like cookless. I hope that u all can submit this msg to pizza hut hq in malaysia, let them to know that this kind of service, and hope they can reflect on these parts. Thank you.