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1.3 11 Reviews 2954 Complaints
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Pizza Hut Complaints 2954

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S
10:42 pm EDT

Pizza Hut Mobile app

So twice now Ive tried to order on the mobile app and it says that they do not deliver to my address which is a [censored]in lie because I order delivery every week last time I called the store and they said yes they do deliver to my address but they couldn't use my reward points or give me any of the deals that the app had that they were in app only Tonight I tried to do a mobile order it tells me the same thing so I tried on my husbands phone and on his phone when I tried to redeem my reward points it said that the store did not honor that coupon I tried to uninstall and reinstall the app I tried to do it on the web and I tried to log out and then back in and nothing fixed it I spent an hour and 45 minutes trying to place a mobile order I then called the store and tried to place an order I waited on hold for 25 minutes and was still on hold when they closed so I then hung up It's absolutely [censored]ing ridiculous your app wont work and your employees are too [censored]in lazy to answer the phone!

Desired outcome: the app to be fixed, better employees that arent too lazy to answer the phone and would also like some store credit or some coupons for wasting 2 hours of my time trying to order food

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N
7:38 pm EDT

Pizza Hut incorrect order

4/15/2023 - 5:01pm

Placed online order for 2 large pizzas, I've learned to check my order prior to leaving the store to ensure accuracy. As usual it was made incorrectly. Honest mistake. What i'm upset about is the deplorable "customer service". Zero apology or offer of any time compensation to have to wait to have order corrected. Cashier simply gives me a smug look and hands me the corrected pizza and not a word spoken. I responded "sorry for making your order incorrectly and making you have to wait...right?" to which i receive another snide look. Waited 15 minutes in the lobby to have the order re-made...meanwhile the other food i had ordered was now sitting on the counter getting cold. Tired of the terrible service from this location. 210 S cedar ridge Dr unit D - Duncanville Tx 75116

Desired outcome: Refund for wrong order/time compensation

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A
5:48 pm EDT
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On March 31 I called this location to place an order. I was on hold for 1hr and 30min. When the Manager answered the phone, she started that the only person working with her was the delivery 🚚. So, she offered me a in store credit for $20 that would be under my phone number. However, I place my order online today and went to pick it up. The Manager didn't...

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M
3:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Pizza Hut Asap mobile paint and body.

This will be the last time I ever eat at this establishment I have been going to Pizza Hut since I was knee high to a grasshopper I'm 45 and I remember my family taking me there every Thursday for family night when we had some of the best nights and I enjoy them. Me and my brothers would play the video games what ones they had but it was great and enjoy few video games ... and a salad bar which was for my dad and my mom and that time they brought out a deep dish pizza that was delicious smelt great it was beautiful I loved it... now it's all about what makes them and there partners rich. But for a $11 bone-in wings and you have to pay almost a dollar for a dipping sauce is nuts nah we have a memory and that's what it well always just be because what your doing now isn't right good luck

Desired outcome: Just [censored]ty

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Q
10:25 pm EDT

Pizza Hut Customer service and pathetic attitude of the so called manager.

I am extremely disappointed at the customer service from your call center. I called in at 16:09 on the 21 March 2023 to find out about what specials you guys are currently running at your Horizon View Branch. Let me start by saying the only reason I called is I was still deciding of what to eat; I was given the information that there is 2 Large pizza's for R115 so I did repeat to ask if it's two large pizza's and she said yes it is and a Medium Pizza with a buddy cool drink for R49.90 I then thought to myself okay its a great special they're running so why not. When I came to the store they then tell me that the call center has given me incorrect information so I then placed a normal order. I then called them again and requested to speak to the manager who's name is apparently GONTSE; she then told me that I am lieing and that she can't say why her call center agents would even say something like that so al she can do is give them training and there's nothing she can do; I told her she can even listen to their recordings then she had the audacity to still tell me no there's no such thing and I am lieing because her staff know what they're doing and she then goes ahead to tell me "What I can't pay for your pizza's so what do you expect me to pay for your food" which was really pathetic; if this is the type of customer service from your manager then I am stunned. Before I even got a chance to say something else in return she cut the call on my ear. When I called back for the third time another call center agent said the manager is out. So it's Really frustrating that how can she just go out while being on the phone. This is really disgusting service from you guys and highly unappreciated. I expect something to be done about this pathetic customer experience. I do not appreciate that a so called manager can tell me this crap to my face.

Desired outcome: A sincere Apology along with a rectified plan of action.

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A
1:40 am EDT

Pizza Hut Ordering from lower javis on dec 22 20

When I ordered the guy was rude said since I called in I can get no online deal and was gonna not take my order when I asked for manager he was rude and said so u dont want your order i said yes i do and he took order and hung up plus when I got my large pizza meat lovers and small pepperoni it

upset my stomach like it wasn't fresh ingredients kinda sour tasting not like it usually tastes a d someone called me back I had no receipt but I found receipt and pics

Desired outcome: Replace pizza ordered because I threw put half

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S
3:04 pm EST

Pizza Hut Intellectual property violation

Actually, it if felt that the company Pizza Hut or its subsidiaries may have violated intellectual property that was patented by the U.S. Patent office without getting permission from the inventor or owner of the patent. The violation occurred once the product was produced and manufactured and advertised to the public unknowing to he owner of the patent or its family members. An executive or administrator must attempt to contact me at their convenience concerning this matter. Please address the email at [protected]@yahoo.com to further discuss this potential legal issue. Contacts were made by telephone that were unsuccessful because no one

knew who the registered agent is for corporate Pizza Hut. Information shall be searched and located on line with future documentation of this occurrence, the . dates and what product it was manufactured and the owners name. You can address me at PO Box 26294, Macon, GA 31221. Your attention and feedback to me would be appreciated.

Desired outcome: Make what Pizza Hut did wrong - RIGHT. Obtain lawful permission, obtain a contract in agreement with terms and conditions to produce and market this product.

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A
12:16 am EST

Pizza Hut Food

3/8/2023

12:47:12

I ordered online and was going to pick up. It was ready when I got there, however, this was ABSOLUTELY ...THE WORST TASTING food I've ever had at pizza hut! Pizza looked like or was cooked last week and green peppers looked like they could have been old before they even started cooking wings for disgusting. This was 2nd time at this location & I will NOT be back!

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P
7:17 pm EST

Pizza Hut Delivery service

Pizza Hut 120 Entrance Rd Ste 2 Pensacola FL: This store gets a NEGATIVE RATING! It doesn't take a PHD to answer a phone and take an order... but in this case, IT MUST! Guy took my order, asked for my address, and said that it is their delivery area. So I tell him my address, and he repeats it back. After placing the order, he said it will take 45 to 55 minutes. So I go to the store, and 70 minutes later, no pizza. My spouse said she saw a pizza hut delivery guy go by, and kept on going. So I call the store, the female manager said that they tried calling me, for address verification. I called the delivery driver back BEFORE I call the store. First call, he did not answer, and after 5 rings, it went to voicemail. So 15 seconds later, I call the delivery guy back again, and it rang, and rang, and rang, and rang, and rang, and rang, and rang... no voicemail, no nothing. So when I called the store, the manager said "I should have answered my phone"...So after informing her what a DIPSTICK she is, the bottom line figured out, was that THEY had the wrong address. WTF! How can YOU have the wrong address, when YOUR worker repeated my address back to me? Perhaps pizza hut needs to hire people with a 6th grade education, don't bother hiring anyone with a higher education than that, cause seems like higher education CAN'T COMPREHEND ANYTHING SIMPLE! I ordered from a competitor, and they had no issue at all. WTF pizza hut! Thanks for pointing me into direction of reliable competitor! **OH, JUST TO ADD...THE MANAGER HAD NO CLUE AS TO WHERE TO SUBMIT A REVIEW**

Desired outcome: A DEEP, SINCERE, HEART-WRENCHING APOLOGY!!! I DON'T WANT NO PIZZA HUT COUPONS, FLYERS, OR ANYTHING ASSOCIATED WITH PIZZA HUT. NOTHING BUT AN APOLOGY IS ACCEPTABLE.

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M
6:33 pm EST

Pizza Hut Received wrong item.

I placed an order over the phone for pickup on 03/04/2023 @ 10:34 AM for my wife and 89 year old mother. This is the Pizza Hut on George Dieter & Trawood in El Paso, TX 79936.

I ordered a meat lovers Pizza Melt and a pepperoni Pizza Melt. The order was picked up by my brother because he lives in the vicinity of that Pizza Hut. He brought it to my mother who lives 15 miles away and come to find out that the pepperoni melt only had cheese and no pepperoni!

When I called to complain, the manager would not come to the phone to speak with me and told the employee to advise me to bring back the uneaten portion and they would exchange it for a pepperoni melt. This would have been fine if I wasn't my mother's caretaker and I could leave her alone for an hour to resolve this issue. That was not possible. There was absolutely no empathy on their part and since they already had my money, they did not care to correct their mistake to accommodate my situation. This is extremely unprofessional, arrogant and the worse customer service I've experienced! I will no longer frequent that Pizza Hut and possibly none other.

Desired outcome: Possible loss of revenue by future customers. They could have issued a courtesy pepperoni Pizza Melt for me to pick up at an appropriate date and tome.

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B
8:22 pm EST

Pizza Hut Online order

Friday the 3rd did online order two hours later no food tried to call can get no answer so I went up there they said that they did not process it there was nothing they can do besides return my money they could not make me no food because it was too late and now I had to go to Domino's so I could get pizza for my kids birthday party just wanted to say that This is why I haven't ordered from Pizza Hut in a long time because I had the same issue and it didn't resolve then

Desired outcome: Show some kind of improvement

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K
2:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut Lack of store supplies

The McMinnville, Tn Pizza Hut store (Unit 004374) does not have creamer for coffee, but they do have coffee. We were told that "corporate" had removed coffee creamer from the supplies they could order while coffee remained orderable.

Customers have to supply their own coffee creamer. That should be unacceptable for any restaurant.

We have experienced this several times this year, 01/13/23 @ about 16:00, and 02/27/23 @15:00 (ticket #68, reg 4). Coffee is something your older customers appreciate with a meal.

Desired outcome: Put coffee creamer back on the list of supplies the stores can order.

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K
5:14 am EST

Pizza Hut Delivery/Inaccuracy

i placed an order around 6:50 pm Saturday night at the sylacauga location on the pizza hut website. It gave me an estimate of 55-65 mins. i received order out for delivery by 8:02. By 8:30 still no pizza guy. I call the store & was informed they was just making the order. No apology no confirmation. I was just told usually delivers are 90 minutes. Like it was completely over 90 minutes and me and my family were left in the dark, completely lost. Very unprofessional.

Desired outcome: Gift card

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D
9:18 am EST

Pizza Hut Restaurant manager

On [protected] around 8.20pm I was having dinner with my family at one of your outlet at Mid Valley Kuala Lumpur.

Around 8.30 all of a sudden your restaurant manager named Nur (manage to get the name from your staff ) with no respect shouting towards your staffs. I and my family were supposed to enjoy a good meal but the chaos created by your manager really unbearable and can't be tolerated.

How could pizza employ such a person with such character who doesn't value and appreciate the presence of customers around. Hasn't Pizza Malaysia gave proper training for a manager to respond respect every customers?

Kindly take today's incident very seriously as this was seen by my childrens as well and how would they judge?

Your action eventually have to be lesson for other managers as well.

Thank you

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L
4:52 pm EST

Pizza Hut Pizza Hut New Yorker

I ordered a new Yorker and was disappointed in the quality of the pizza. the crust was terrible almost seemed uncooked, the pepperoni was 1/2 of what it was suppose to be, like it was a frozen pizza.

Very poor quality. I like Pizza hut but this was not good at all. I don't know if its just this location and the staff don't care. What is going on Pizza Hut! :(

date 2/23/23

paid - 16.74

location - 2071 w ave K, Lancaster ca 93536

Ticket # 58

invoice #39

time - 5:17pm

LOlmos

[protected]@outlook.com

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E
2:56 pm EST

Pizza Hut Stephenville general manager

I just quit my job as a delivery driver in Stephenville for the following reasons. The general manager, Franklin Brandenburg, had caused me many issues while working there. He constantly yells at the CSR’s causing them to cry at work, changes the schedule the morning of a shift without telling anyone which causes issues with school work since most of the employees are college students, has anger issues such as yelling at employees, throwing stuff, or punching stuff inside the store. He also uses write ups as a threat to get what he wants and even got me in trouble for not doing chores on days I wasn’t even scheduled to work as well as multiple occasions where he told me I would have off the days that I requested and then proceeding to only schedule me for the days I had asked off. After I talked to the manager working today about quitting I received this very unprofessional text message from Franklin that I thought Pizza Hut should know about.

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D
4:22 pm EST

Pizza Hut Pizza mostly crust and no one at place of business cares.

Order on line, have to wait 15 minutes with a lobby full of others waiting, employee keep opening up boxes at the counter trying to figure out what is what. The pizza is all most all crust, where is the topping? This is the worst experience ever. No one cares just want their money. They got what they want but you got a client that is done with PizzaHut. This experience should be outlawed. I hope the one that keep opening the boxes was not sick. I'll throw what is known by you as a pizza away!, as well as your contact info to your store. I'm not usually a bad client but this experience is overwhelming. Very bad customer relationship, other clients in lobby stating this place is never a good experience.

Desired outcome: I'd like and apology and a refund. You have no idea how bad this experience was.

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5:03 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

1. Ordered a chicken BCN Par pizza melt top was burned and so hard you could not cut it with a knife both pieces we had to just throw the top away, no filling in it but 3 or 4 piece of chicken hardly any cheese or Alfredo sauce. It was not worth eating. The best part was the ranch sauce. 2. Ordered a Meat Lover Pizza Melt again both halves were so hard you...

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U
6:50 am EST

Pizza Hut TellPizzaHut website

I'm complaining HERE because my receipt didn't give me "the code" that their "tellpizzahut.com" needs for me to complain TO THEM! Filling out the "min" character-count, I mention that I ordered a Big New Yorker (Ticket # 0028, ENTERED BY Website, 014145 (is that the store number?)), indicating that I wanted toppings on it (a few meats, a few vegetables); I got a Cheese Pizza on Big New Yorker crust...

Desired outcome: that the stores be required to add The TPH-code to the receipts they give us

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Update by UncleJay
Feb 02, 2023 6:34 am EST

I ordered a Big New Yorker (Ticket # 0028, ENTERED BY Website, 014145 (is that the store number?)), indicating that I wanted toppings on it (a few meats, a few vegetables); I got a Cheese Pizza on Big New Yorker crust... Filling out the "min" character-count, I mention that I'm complaining HERE because my receipt didn't give me "the code" that their "tellpizzahut.com" needs for me to complain TO THEM!

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T
4:38 pm EST

Pizza Hut Food quality

I just want to say that Pizza Hut was by far my favorite pizza place. The crust, the seasoning, the sauce, the cheese and the toppings were just amazing... Then it all changed. Suddenly, there is hardly any sauce, even when we ask for extra, and a lot less toppings. We commonly don't even get all the toppings we ask for. Worst of all though, what really made this place go from being my favorite to my least favorite, was when they got rid of seasoned crust. Why would you do that!?! The delicious flavoring the seasoning added to the pizza is just gone. It's plain, boring crust now and the pizza all together just didn't taste as good anymore. Seasoning shouldn't cost much, so why cut out that option? Their pizzas are now plain bread, sprinkled with sauce, covered in cheese, and maybe some toppings... I don't know about others, but you have definitely lost my love for you.

Desired outcome: Bring back seasoned crust, put on more sauce (especially when asked to), and be better about covering the whole pizza with ALL the toppings that are asked for.

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review I spent 4 hours online trying to order and then place the delivery but I never got anywhere . place a delivery was posted on Dec 20, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2965 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
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    United Kingdom
    8800 100 1958
    8800 100 1958
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    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
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    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
    +65 62 353 535
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Pizza Hut contacts
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

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