Pizza Hut
Reviews and Complaints

4/15/2023 - 5:01pm

Placed online order for 2 large pizzas, I've learned to check my order prior to leaving the store to ensure accuracy. As usual it was made incorrectly. Honest mistake. What i'm upset about is the deplorable "customer service". Zero apology or offer of any time compensation to have to wait to have order corrected. Cashier simply gives me a smug look and hands me the corrected pizza and not a word spoken. I responded "sorry for making your order incorrectly and making you have to wait...right?" to which i receive another snide look. Waited 15 minutes in the lobby to have the order re-made...meanwhile the other food i had ordered was now sitting on the counter getting cold. Tired of the terrible service from this location. 210 S cedar ridge Dr unit D - Duncanville Tx 75116

This will be the last time I ever eat at this establishment I have been going to Pizza Hut since I was knee high to a grasshopper I'm 45 and I remember my family taking me there every Thursday for family night when we had some of the best nights and I enjoy them. Me and my brothers would play the video games what ones they had but it was great and enjoy few video games ... and a salad bar which was for my dad and my mom and that time they brought out a deep dish pizza that was delicious smelt great it was beautiful I loved it... now it's all about what makes them and there partners rich. But for a $11 bone-in wings and you have to pay almost a dollar for a dipping sauce is nuts nah we have a memory and that's what it well always just be because what your doing now isn't right good luck

I am extremely disappointed at the customer service from your call center. I called in at 16:09 on the 21 March 2023 to find out about what specials you guys are currently running at your Horizon View Branch. Let me start by saying the only reason I called is I was still deciding of what to eat; I was given the information that there is 2 Large pizza's for R115 so I did repeat to ask if it's two large pizza's and she said yes it is and a Medium Pizza with a buddy cool drink for R49.90 I then thought to myself okay its a great special they're running so why not. When I came to the store they then tell me that the call center has given me incorrect information so I then placed a normal order. I then called them again and requested to speak to the manager who's name is apparently GONTSE; she then told me that I am lieing and that she can't say why her call center agents would even say something like that so al she can do is give them training and there's nothing she can do; I told her she can even listen to their recordings then she had the audacity to still tell me no there's no such thing and I am lieing because her staff know what they're doing and she then goes ahead to tell me "What I can't pay for your pizza's so what do you expect me to pay for your food" which was really pathetic; if this is the type of customer service from your manager then I am stunned. Before I even got a chance to say something else in return she cut the call on my ear. When I called back for the third time another call center agent said the manager is out. So it's Really frustrating that how can she just go out while being on the phone. This is really disgusting service from you guys and highly unappreciated. I expect something to be done about this pathetic customer experience. I do not appreciate that a so called manager can tell me this crap to my face.

When I ordered the guy was rude said since I called in I can get no online deal and was gonna not take my order when I asked for manager he was rude and said so u dont want your order i said yes i do and he took order and hung up plus when I got my large pizza meat lovers and small pepperoni it

upset my stomach like it wasn't fresh ingredients kinda sour tasting not like it usually tastes a d someone called me back I had no receipt but I found receipt and pics

Actually, it if felt that the company Pizza Hut or its subsidiaries may have violated intellectual property that was patented by the U.S. Patent office without getting permission from the inventor or owner of the patent. The violation occurred once the product was produced and manufactured and advertised to the public unknowing to he owner of the patent or its family members. An executive or administrator must attempt to contact me at their convenience concerning this matter. Please address the email at [protected]@yahoo.com to further discuss this potential legal issue. Contacts were made by telephone that were unsuccessful because no one

knew who the registered agent is for corporate Pizza Hut. Information shall be searched and located on line with future documentation of this occurrence, the . dates and what product it was manufactured and the owners name. You can address me at PO Box 26294, Macon, GA 31221. Your attention and feedback to me would be appreciated.

3/8/2023

12:47:12

I ordered online and was going to pick up. It was ready when I got there, however, this was ABSOLUTELY ...THE WORST TASTING food I've ever had at pizza hut! Pizza looked like or was cooked last week and green peppers looked like they could have been old before they even started cooking wings for disgusting. This was 2nd time at this location & I will NOT be back!

Pizza Hut 120 Entrance Rd Ste 2 Pensacola FL: This store gets a NEGATIVE RATING! It doesn't take a PHD to answer a phone and take an order... but in this case, IT MUST! Guy took my order, asked for my address, and said that it is their delivery area. So I tell him my address, and he repeats it back. After placing the order, he said it will take 45 to 55 minutes. So I go to the store, and 70 minutes later, no pizza. My spouse said she saw a pizza hut delivery guy go by, and kept on going. So I call the store, the female manager said that they tried calling me, for address verification. I called the delivery driver back BEFORE I call the store. First call, he did not answer, and after 5 rings, it went to voicemail. So 15 seconds later, I call the delivery guy back again, and it rang, and rang, and rang, and rang, and rang, and rang, and rang... no voicemail, no nothing. So when I called the store, the manager said "I should have answered my phone"...So after informing her what a DIPSTICK she is, the bottom line figured out, was that THEY had the wrong address. WTF! How can YOU have the wrong address, when YOUR worker repeated my address back to me? Perhaps pizza hut needs to hire people with a 6th grade education, don't bother hiring anyone with a higher education than that, cause seems like higher education CAN'T COMPREHEND ANYTHING SIMPLE! I ordered from a competitor, and they had no issue at all. WTF pizza hut! Thanks for pointing me into direction of reliable competitor! **OH, JUST TO ADD...THE MANAGER HAD NO CLUE AS TO WHERE TO SUBMIT A REVIEW**

I placed an order over the phone for pickup on 03/04/2023 @ 10:34 AM for my wife and 89 year old mother. This is the Pizza Hut on George Dieter & Trawood in El Paso, TX 79936.

I ordered a meat lovers Pizza Melt and a pepperoni Pizza Melt. The order was picked up by my brother because he lives in the vicinity of that Pizza Hut. He brought it to my mother who lives 15 miles away and come to find out that the pepperoni melt only had cheese and no pepperoni!

When I called to complain, the manager would not come to the phone to speak with me and told the employee to advise me to bring back the uneaten portion and they would exchange it for a pepperoni melt. This would have been fine if I wasn't my mother's caretaker and I could leave her alone for an hour to resolve this issue. That was not possible. There was absolutely no empathy on their part and since they already had my money, they did not care to correct their mistake to accommodate my situation. This is extremely unprofessional, arrogant and the worse customer service I've experienced! I will no longer frequent that Pizza Hut and possibly none other.

Friday the 3rd did online order two hours later no food tried to call can get no answer so I went up there they said that they did not process it there was nothing they can do besides return my money they could not make me no food because it was too late and now I had to go to Domino's so I could get pizza for my kids birthday party just wanted to say that This is why I haven't ordered from Pizza Hut in a long time because I had the same issue and it didn't resolve then

The McMinnville, Tn Pizza Hut store (Unit 004374) does not have creamer for coffee, but they do have coffee. We were told that "corporate" had removed coffee creamer from the supplies they could order while coffee remained orderable.

Customers have to supply their own coffee creamer. That should be unacceptable for any restaurant.

We have experienced this several times this year, 01/13/23 @ about 16:00, and 02/27/23 @15:00 (ticket #68, reg 4). Coffee is something your older customers appreciate with a meal.

i placed an order around 6:50 pm Saturday night at the sylacauga location on the pizza hut website. It gave me an estimate of 55-65 mins. i received order out for delivery by 8:02. By 8:30 still no pizza guy. I call the store & was informed they was just making the order. No apology no confirmation. I was just told usually delivers are 90 minutes. Like it was completely over 90 minutes and me and my family were left in the dark, completely lost. Very unprofessional.

On [protected] around 8.20pm I was having dinner with my family at one of your outlet at Mid Valley Kuala Lumpur.

Around 8.30 all of a sudden your restaurant manager named Nur (manage to get the name from your staff ) with no respect shouting towards your staffs. I and my family were supposed to enjoy a good meal but the chaos created by your manager really unbearable and can't be tolerated.

How could pizza employ such a person with such character who doesn't value and appreciate the presence of customers around. Hasn't Pizza Malaysia gave proper training for a manager to respond respect every customers?

Kindly take today's incident very seriously as this was seen by my childrens as well and how would they judge?

Your action eventually have to be lesson for other managers as well.

Thank you

I ordered a new Yorker and was disappointed in the quality of the pizza. the crust was terrible almost seemed uncooked, the pepperoni was 1/2 of what it was suppose to be, like it was a frozen pizza.

Very poor quality. I like Pizza hut but this was not good at all. I don't know if its just this location and the staff don't care. What is going on Pizza Hut! :(

date 2/23/23

paid - 16.74

location - 2071 w ave K, Lancaster ca 93536

Ticket # 58

invoice #39

time - 5:17pm

LOlmos

[protected]@outlook.com

I just quit my job as a delivery driver in Stephenville for the following reasons. The general manager, Franklin Brandenburg, had caused me many issues while working there. He constantly yells at the CSR’s causing them to cry at work, changes the schedule the morning of a shift without telling anyone which causes issues with school work since most of the employees are college students, has anger issues such as yelling at employees, throwing stuff, or punching stuff inside the store. He also uses write ups as a threat to get what he wants and even got me in trouble for not doing chores on days I wasn’t even scheduled to work as well as multiple occasions where he told me I would have off the days that I requested and then proceeding to only schedule me for the days I had asked off. After I talked to the manager working today about quitting I received this very unprofessional text message from Franklin that I thought Pizza Hut should know about.

Order on line, have to wait 15 minutes with a lobby full of others waiting, employee keep opening up boxes at the counter trying to figure out what is what. The pizza is all most all crust, where is the topping? This is the worst experience ever. No one cares just want their money. They got what they want but you got a client that is done with PizzaHut. This experience should be outlawed. I hope the one that keep opening the boxes was not sick. I'll throw what is known by you as a pizza away!, as well as your contact info to your store. I'm not usually a bad client but this experience is overwhelming. Very bad customer relationship, other clients in lobby stating this place is never a good experience.

I'm complaining HERE because my receipt didn't give me "the code" that their "tellpizzahut.com" needs for me to complain TO THEM! Filling out the "min" character-count, I mention that I ordered a Big New Yorker (Ticket # 0028, ENTERED BY Website, 014145 (is that the store number?)), indicating that I wanted toppings on it (a few meats, a few vegetables); I got a Cheese Pizza on Big New Yorker crust...

I just want to say that Pizza Hut was by far my favorite pizza place. The crust, the seasoning, the sauce, the cheese and the toppings were just amazing... Then it all changed. Suddenly, there is hardly any sauce, even when we ask for extra, and a lot less toppings. We commonly don't even get all the toppings we ask for. Worst of all though, what really made this place go from being my favorite to my least favorite, was when they got rid of seasoned crust. Why would you do that!?! The delicious flavoring the seasoning added to the pizza is just gone. It's plain, boring crust now and the pizza all together just didn't taste as good anymore. Seasoning shouldn't cost much, so why cut out that option? Their pizzas are now plain bread, sprinkled with sauce, covered in cheese, and maybe some toppings... I don't know about others, but you have definitely lost my love for you.