Pizza Hut
Reviews and Complaints

the manager that was on duty on January 24th, 2023, was very rude and disrespectful. She had poor customer service. She was screaming on the phone at me calling me the B word and saying F me. I am a very regular/loyal customer at pizza hut. I need someone to contact me asap about this situation [protected] Lashon Moore is my name and I will not be satisfied until her actions has been handled properly.

Signed a pissed customer!

My name is Tracy I was an employee at the downtown Pikeville location and I was due to be paid on this past Wednesdays and today is Sunday and somehow I still don't have my pay! I am filing a lawsuit if it's not on my card tomorrow! Larry Webster will be handling this get rid of all the druggies working there you might have a chance at staying in business

When ordering from the Pizza Hut website, I'd checked my card to have a balance of $36 and decided to order from their Deals menu. The order's total cost added up to $32, including tip, and with my card information properly being put in, I clicked Proceed with Payment.

The website had then sent a popup saying that my card did not have the correct balance, and to try again on the confirm payment screen. While I had alternate payment methods, I was confused and called my card to check its balance - The balance was now at a complete $0.

I promptly cancelled the order and checked my card a third time to see that its balance was back to the proper $36, but this is a major red flag nonetheless: The website had pre-emptively drained my card of all its money beyond what the order itself was for, and then attempted to convince me to put in another card's information to do what I can only assume would be to drain it as well.

My family and I went to Pizza Hut here in Vernal Utah on 12/2382022. There was NO ONE sitting in the restaurant so it was easy to be seated right away. Our waitress brought the menus right away and everything was great. We ordered drinks - she brought only half of them and had to be reminded of the other missing drinks. She took our order - it was frustrating when trying to order because there were out of regular crust, they were out of numberous toppings, and the only option was stuffed crust. but we decided on a supreme with pepperoni and then we waited. The cheese bread arrived within 10-12 minutes. Fine. Then we began to wait again for the pizza. We did have 3 little children with us and they were anxious too - the wait continued - and no one came to tell us anything. I finally went to the counter and asked why it was taking so long - I was told that they had alot of call in's and they were taking are of them. When I asked for a supervisior (by chance) she had just come in the back. She came over to talk with me and was very rude and short with me. She told me the same thing - they were busy with the walk-in's. I explained that we should have been "in that line" also - right along with the walk-ins. It didn't matter that were we sitting down... she corrected me and that we just needed to sit down and wait. It had been approx 45 mins - she corrected me and let me know that it had ONLY been 35 at the most. I was upset, the whole family was upset and felt like we were treated with very poor customer service. The pizza arrived - we ate and went to pay. They acted like nothing had happened and never apologized about anything. I also questioned why the lg pizza cost $27! Seemed high to me but I didn't want to complain anymore. My family and I will NEVER go back there again. The code on my receipt is rlcj gpjx 223.

I stopped by Pizza Hut in Denison, TX on January 3rd, 2023 with my son to order 2 pizzas and breadsticks for our family. I didn't have time to call it in it was a last second decision from my 7th year son as we passed by the store. Of course I turn around and go in to order as any father would I hope. It seems like all the staff were unhappy with our walk in to order. A few were helpful but the overall feel from staff was uneventful and rude. I paid after waiting an entire 45 minutes and left unhappy. My pizza was undercooked so I had to cook it in the oven at home. The breadsticks had no dipping sauces and ended up being so greasy i had a stomach ache. Im not sure if they think it was comical doing this or Im just crazy and they messed up but it was not fair to my family. We have always enjoyed Pizza Hut so what gives? Thanks.

I ordered a large pepperoni pizza and 16 boneless bbq wings.

The time was 6:15 pm on 12-29-2022pm. I recieved a phone call from the driver around 7 pm asking for directions to house. I have used this at least twice a month, called store and tslked to paul he stated the pizza would still be hot and was still in the time.

I recieved theorder at 7:25pm had to reheat pizza and sauce the wings barely had any and also lukewarm. I am disappointed in the food and service, concern of the store. The delivery person was sorry but said his gps sent him to Peoria.

Thank You

Pamela M Houston

[protected]

106 E Forest Ave.

E Peoria IL. 61611

I ordered a Supreme Pizza with 'extra marinara sauce'. My wife picked up a Supreme Pizza with 'no marinara sauce. The manager at the store was ZERO help suggesting I come back and they would make the correct pizza. Nothing about that remedy made sense -a refund does make sense. She was totally unhelpful and very unprofessional.. If you check your records you'll find I complained about this same store a couple of months back and gave the opinion that it would never make it in south Jackson, Tn. 38301. I was told after the first complaint that someone would contact me - that never happened. You got to ask yourself “how many people order a pizza with ZERO marinara sauce? Unless we receive a refund we’ll never enter that store again. Twice is enough! I still hold the opinion that your store will never make it. We had a Pizza Hut years back - it did not make either.

We ordered delivery online and apparently our town uses door dash for delivery. Our food was delivered cold and missing one of our items. I called Pizza Hut who said I had to call DoorDash. I didn’t hire door dash to deliver our local store did. Either way I called DoorDash after speaking to Pizza Hut. They said they would do a redelivery and never showed up. This process is not customer service in any way shape or form. I ordered from Pizza Hut and they should have made this right.. so now my daughter didn’t get her food and I paid for items I never received.

I ordered a large Supreme Pizza from the Pizza Hut at 2311 Cache Road, Lawton, OK. I ordered it on the web and picked it up. I took the pizza 20 miles north of Lawton to Apache, Ok. Three of us determined the pizza was not right that it had a bad taste to it. I thought it had meat that wasn't right, my brother simply said it didn't taste right, and his nephew said it seemed too sweet. If I had taken the pizza to my home in Lawton I would have taken it back to the store. There was no problem with the courtesy of staff or cleanliness of the store.

I ordered a meat lover's melt online for carryout. I asked for only pepperoni and Italian sausage. When I opened it up it was barely any meat or cheese on it. I don't have the pictures in my phone I took them and uploaded them to the pissed consumer website. My last order was made wrong I called the corporate office and never heard from anyone. The pizza I ordered was not prepared correctly like I specified. They act like they be scared to put the meat and cheese on. I don't have money to waste and I'm not getting what I paid and asked for. I also sent the pictures to this website.

12/4/2022 Approx. 5:30 pm

This is not an isolated incident I'm writing about. It happens more often than not.

I've been ordering from this location (Lee Vista Blvd., Orl, FL) for many years as I prefer Pizza Hut over other brands.

Number 1 complaint - If I don't pay the $2.25 addl cost for Extra Cheese, my pizza will come with practically No Cheese. (Every time)

Number 2 complaint - If I ask for - let's say - bell pepper, I might get one sliver or maybe two on each slice. Or I might get 4 on one slice and none on two slices. It's a hit and miss. I'm thinking "hand tossed" is just that - they scoop up a tiny amount and toss it from several feet away. Sometimes the tiny sliver is draped over the crust and if there is a second, it's likely on the tip of the slice. The olives & mushrooms are so tasteless, grotesquely shriveled and rubbery, the words "fresh" or "plentiful" would never have a place in their description.

This pizza hut at 5270 E Arapahoe Rd G3, Centennial, CO 80122 is [censored]! They get my order wrong! They try to charge me for the replacement pizza and than put me on hold for 10 min the 3rd time I called. Are you people that work at this location just a little stupid or what? I wanted one of my pizzas with pepperoni that's all. It's not hard!

Hi Aaron,

I am hoping by escalating this to you I can get this actually looked into instead of being fob off.

On the 19th November I ordered from your Maidstone takeaway brunch via your website.

This order never arrived, I rang the store multiple times got told twice the driver was on my street. I went out around my entire street and building trying to find him to no avail. I phoned the shop again for them to tell me their tracker said he had stayed in the same spot for over 15 minutes and they didn’t know what had happened.

At this point I had been waiting for over 2 hours for our food with a 6 year old and 3 year old. (we ordered early at 16.30)

They told us it would be over an hour and a half before they could get a new order to us and they couldn’t refund or do anything else because we ordered online so would have to go through the online refund process.

My partner suggested that we collect and could they do it any faster if we did, they told us they could get it done in half an hour so we agreed to collect.

My partner collected from the store, the boxes were sealed and no available table or space to check through the boxes in the shop. However on returning we found the incorrect pizza’s. We tried to contact the store 4 times but got no answer on the phone and just got cut off each time.

On asking for a refund due to our order not being met I have been fobbed off. I have asked for a formal complaints process to be followed and have just been fobbed off with a £40 voucher which wasn’t even the cost of the meal.

I have asked for a refund which given the circumstances I do not think is unreasonable but the online team tell me they are only willing to give a good will gesture.

Do you believe this to be good fair customer service?

Regards

Kirsty Ellis

I ordered 4 pizzas online around 9:15 this morning and scheduled the delivery for 11:00 this morning. The delivery showed up at 11:52. When I asked the driver to call the store and ask the manager for a price reduction for my order he became defensive and refused to make the call. I needed the order on time and tried calling the store myself no less than 7 times without an answer and on top of that, the food was barely warm. My order came to 95.41 and was not worth the foul up that occurred with it. I want a 50% refund to my card. I think that's only fair.

I called in for pickup order the lady was rude when asked questions then my boy pickup order brings home to find that the pizza I ordered with extra sauce was not applied and was like it was made days ago and the Supreme pizza ordered with extra cheese no extra cheese applied and 2 orders of tradional wing and they was awful over cooked hard as a rock for 10.99 per order and had to throw away not the night to eat pizza hut when I called the store they just said they were sorry and couldn't do nothing about it because management wasn't there and very rude about it

On the 21st of November I called your Kaysville location 4 times to order your pizza melts. Each time the phone was answered and then hung up. What is the problem with your employees? Did they not get trained on answering a phone for customers orders? We have ordered from this establishment before with no problems. What is the problem with your employees.