Pizza Hut
Reviews and Complaints

I didn't receive the cheese sticks that were advertised on the website. The ones they cooked for me were crispy with a thin layer of cheese that cracked like a chip. I called the manager of the Pizza Hut on Madison Blvd. in Madison, AL. I told the manager I wanted a refund because I didn't get what was advertised on the website. She told me to bring the item back and I could have my money back. I took the cheese sticks back, filled out the appropriate paperwork and not once was I offered a replacement nor apology by the manager. I was informed she was the general manger and having a bad day. At that time the guy, that came to assist, apologized. Not once did this manager/general manager come to the window to apologize not was I compensated for my time. Since I wasn't offered a replacement by Pizza Hut, I promptly placed an order with a competitor, Marco's Pizza. Not only did I receive what was advertised, they were cheaper and the service was so much better! If possible I will upload a picture of both cheese sticks.

I am very upset about my recent purchase it took the guy almost 2hours to bring me my food. I am also upset that my food was cold and had no tomato sauce when the driver arrived. I feel like I handed my money down the drain. My name is Jordan Evans my cellphone number is [protected]. My email is [protected]@yahoo.com I am looking forward to speaking with you guys it would mean a lot.

I just ordered a pizza from Pizza Hut in Fort Myers Florida at the Verandah shops the date is January 9th 2018 the time is 9 at night. I have eaten the pretzel crust pizza since the pretzel crust was invented and what I was handed tonight is not a pretzel crust it is some sort of a knockoff version of the pizza where they spread butter on my crust and then salted the pizza... the salt didn't even get on the crust. I have photos of what a pretzel crust should look like and I have photos of the pizza that I got. And of course the only option for the manager to tell me is to bring it back so they can re make it to where I'll have to wait another 20 minutes for a pizza I'm eating the pizza because I'm hungry but this is BS I shouldn't have to call about a pizza and know more about the pizza then the employees working at Pizza Hut. The manager was little to no help all she wanted to do was make me bring the pizza back and then tried to insist that because there's salt on the pizza that's the way the pretzel crust is made. No like I said I've had pretzel crust pizza Pizza Hut started it. The crust is light in color there's no salt in the crust... it looks nothing like the pretzel crust I've eaten in my entire life. I don't appreciate having employees lie to me and tell me that "oh I did the pretzel crust by spraying butter and throwing salt on the pizza and this is the way it should be" no. Im not a fool.
The first photo is what I got as "Pretzel crust" the second is what i AM USED to getting.

I placed an online order on 1-8-2018 at 4:46 pm for it to be ready at 7:15 pm
when upon arrival of my order my daughter was told that my order had gotten lost.(how do you lose an order) then was told this after she paid not before. Then the young man asked if we wanted our money back if you knew the pizza order was lost why collect money for a product that wasn't ready. We decided to wait and it took only 10-12 minutes. I don't know if anyone else had complaints, but this location (Breaux Bridge) needs help, problems should have been fixed before the company rolled out delivery. I understand the business and short staffed and other complications but if you can't keep up then bring in more people or have a manager who can handle the situation. I am not going to go there any more even though I love the pizza. I will not give my name or contact info because I spoke with the manager and she knows who I am I will not want that animosity.. As a company if you are having issues with a location who can not keep employees then maybe management is the problem. Not the employees whom she blames.
Thanks for listening.

I ordered from the Pizza Hut on Derry Street in Harrisburg, PA at 4:39. I ordered a large stuffed crust Meatlovers with a 12 pc wings. It was supposed to arrive by 5:15pm and did not arrive until 5:45pm. I called the store and received poor customer service. When I finally received the pizza it was lukewarm.

The estimated time of delivery on the website was nowhere near an hour.

I ordered the pizza from islamabad branch
They delivered me the burnt pizza and garlic bread too
And aslo not delivered on time i waited 2 hours
The call center management was soo poor and unprofessional specially mustafa employee from karachi headquarter my request is to please don't destroyed the taste value and image of pizza hut
My invoice order number 0013527

I ordered 2 large pizzas online and thereafter I received the receipt in email in confirmation of my order whih is attached with this complaint.
But to my shock, when I went to the pizza hut branch in louisville. They told me that they have received no such order from such order. and they are closing in 5 minutes.
This is extremely disappointing and dissatisfactory and it caused me a great deal of insult in front of my friends, who were waiting for the pizza.
Please look into my request as such insolent attitude and negligence is gonna turn away customers from pizza hut to other chains.
I have a valid pizza hut receipt to validate my claim and hence I ought to be compensated for that.

Today jan8, 2018 my husband and i went to pizza hut waynesboro, va around 12;15pm we had the buffet. There was like 2 pizza on buffet with about two or three slices each. So we each had one piece of that. My husband had water to drink i had dr. Pepper was never asked if i wanted a refill. When went back to bar no plates no pizza on buffet probably waited about 6 to 8 mins for plates and pizza. Went backto get dessert pizza about 12;50 pm my husband asked when they was gonna bring more dessert pizza out she said we are not this is the second time this has happened to us like that. Yesterday sunday about 4;13 i called was going to have a pizza and plain chicken wings delivered who ever answered the phone i could not understand him when he spoke finally told him what we wanted he gave me a total for the pizza and wings 35 dollars and some change that was a terrible price for those two things so my huband told me to call back and cancel it so i did we thought that was rather high just thought you may want to know this because i am not sure if we will go back terrible service

I ordered a Medium Cheese Pizza, small Diet Pepsi, and an order of Breadsticks with Marinara Sauce. Upon receiving my pizza and leaving a $4.00 tip on a $15.00 order, my pizza was cold, my breadsticks were cold and had no marinara sauce. I ended up tossing the breadsticks (because I mean who eats breadsticks plain?) and proceeded to reheat my pizza myself. I am disappointed in your quality tonight and if I wanted this kind of quality I would order form Dominos since that is the type of service I am accustomed to from that company. I feel as though some compensation should be issued due to me wasting breadsticks that were hard and cold with no sauce.

Ordered 10 dollar dinner box 1/8/18 at around 6:00PM from the Dania Beach, FL location. Pizza was delivered 2 hours after order was placed. The order was wrong, as there was a different item than I had asked for and there was one item missing from the box. The marinara sauce for the breadsticks was all over the box, and got all over the cinnamon sticks, which I had to throw out. The remainder of the dinner box was cold and unappetizing. I order Pizza Hut all the time and I am a very big fan of it, but I feel it would be decently fair to be reimbursed for this bad experience, and I really hope this doesn't happen again soon.

Have used the location (Alabama Hwy, Ringgold, Ga) for several order over the last three years without complaints, except tonight. I tried to place a order over the phone and was put on hold for over 25 Minutes. When I placed my order (the same as I have order for three years) Which was "Meat Lovers & a Veggie", I was given a cost of $28.00, I tried to tell the girl on the phone that I always in the past paid $14.00 and that the online price was $14.00 I was told that 50% off offer has been canceled. The girl was very rude on the phone and would not tell me her name. The fact that the online price was 50% off and that we waited over 25 minute, I truly feel we should have received the discounted price. This all happened around 7:15-7:30, on 1-8-18.
I can be reached at [protected], or by mail @ 160 Garden Terrace, Ringgold, GA 30736. or email [protected]@catt.com.

Hello my name is Beatrice so on today 1/08/18 I order two pizzas it was ten minutes late and I order two meats on both pizza but one one had two meats we are having a water problem in jackson Ms so I went on and lety lids eat the pizza I love Pizza hut but they can't seem to get it right now I just had a complaint on 1/05/18 dis just doesn't make sense

At around 8:15-830ish on 1/7/18 I ordered on line from your Franklin avenue store in Gretna la. I ordered cheese knots, veggie pizza added pepperoni, extra cheese, pineapple and banna peppers all of which is an extra charge and the chocolate chip cookie. I waited over an hour for my order. Originally when I opened the 1st box and saw wings I thought I got the wrong order or some one else got my knots and I got their wings. I called the store spoke to a young man who said he was the manager he said they ran out of knots so he gave me wings ( I don't like wings I didn't order wings). I know notice my pizza is wrong and I tell the manager who says he made the pizza meaning basically it can't be Wrong. Looks up my order and then relizes I did not get all the extras I paid for, tells me it will be remade and delivered along with cheese sticks since supposedly the store has no cheese knots and apologizes . I ask if when the delivery guy comes back, do I just give him the wrong pizza and wings back? I was told no don't worry about it they dont want it back ( I was by no means looking for a free pizza. I wanted what I ordered and paid for) I now wait again over an hour. I'm starving I worked all day I was really looking forward to my pizza. Guess what never came? Even funnier it is now 11pm and the store is closed. Bottom line the employee lied to me. He never intended to correct their mistake and bring me my order. Unfortunately I paid cash, even tipped the driver $5.00. If I had used my bank card, I sure would have cancelled my payment. Now it gets even better, the pizza was not cooked all the way through and the cookie was over cooked and hard. You had a pizza hut in Gretna years ago that closed down. They also had horrible customer service and 9 out of 10 times screwed up your order. I stopped ordering from them long before they closed. If this is how this store is going to conduct business they will follow in the other stores footsteps and close down. Best part this was my first time ordering from this store since it opened. Gave me a great first impression. I also sent an email to the contact pizza hut email provided on the web site I am still waiting for a response from them, seems it doesn't matter to who ever got and read the email. In looking up the corporate email address I came across a ton of similar complaints from consumer's. Does no one care how pizza hut customers are treated? That customers can't get what they pay for? Don't you have some protocol, rules, regulations for your franchises? If you don't, you should. If you do then start using them.

Your operator service before you contact a store is EXTREMELY RUDE! I was attempting to call to correct a mistake on my delivery with no ill intentions. I was not angry, I simply wanted my order as I ordered it but your operator was unbearable and wouldn't even let me speak. Using a horrible tone and sarcasm and kept cutting me off and at some point just put me on hold. This is not the first time I've had a bad run in with your operators. & the sad thing is that I love going to that store, the employees are so nice. If I had just gotten straight to them it wouldn't have been a problem. I demand an apology and expect that person to be reprimanded for such rude behavior.

Ok 1st off let me say that I eat Pizza Hut all the time.
But it seems like I always get screwed over on my order tonight I ordered to stuff crust pizzas that you're 50% online offer deal one of them was mushroom and chicken with a Buffalo drizzle and the other was pepperoni and bacon with a Buffalo drizzle now the chicken pizza has some type of sweet sauce on it like maybe theriaki and the other pizzas is barely cut we have to rip the pizza part to even get some I hope that you guys can settle this situation with love Jim Hawthorne also have a blessed day

So I get an email for a free Large pizza for long delivery time. I try to use it and my order even says FREE and I am still charged. I have been calling the store for 2 days and none of the call center people can help me. Then when I am put through, the phone continues to ring and then hang up. They just left me on hold for 15 minutes. I cant believe this is the definition of customer service.

We live in the northeast and in the winter have snow storms, as expected. Tonight going to Pizza Hut @ 3611 Kirkwood Highway Wilmington, DE. I was completely blown away that they did not plow the parking lot, now days after a snowstorm. The parking lot is covered with packed down snow and ice, which is extremely dangerous. Everywhere else around is clear and safe. Why is it Pizza Hut does not feel it is necessary to provide a safe parking lot for their customers? Maybe it will take for them to get sued to put forth the money to plow.

I ordered a pizza last night on 01/06/2018 from the location in Midlothian, Texas 76065, off 910 E Main St Ste 800. It was just supposed to be a large peperoni pizza with extra cheese and a two liter Dr. Pepper. When the delivery driver arrived I could hear him fumbling around outside and before he knocked on the door I had opened it. I could tell something was off but he didn't mention any issues. I wrote a tip on the receipt and he left. My fiancé opens the pizza inside and looked as if someone had taken the box and violently shaken up the pizza. Now I'm sure he dropped it but he should have just said that and went to get another one. So not only do I have to chase this guy down out into the parking lot but when they brought another it was the exact same guy. Sorry but I don't want the same guy coming back that gave me a pizza and tried to take off knowing it was jacked up. Then when I call to make sure another pizza is coming, I'm offered nothing for my troubles and now waiting another 20 minutes to finally get the pizza the way it should have been. The whole experience was very unprofessional and I may never use Pizza Hut again. I hope that by writing this some sort of action is taken.

Thank you
Justin Sheppard
[protected]
[protected]@yahoo.com

The pizza that i did ordered was very bad. My mom went to picking up pizza and when she got back home I checked pizza and it was stinking. Also the cheese looks old and teaste bitter, when i called at my local pizza hut center to let them know about it they disconnected the call. And now they are not picking up my call. I just want to exchange my pizza. I am ordering pizza regularly from pizza hut and I never got problem like that. But

I always order online for the Large 2 topping pizzas for 7.99 because it's a great deal and I also go to the store and pick it up because it's close by on Bellfontaine Rd in St. Louis, MO. When I went to get my pizza they where busy because it's freezing cold back here in St. Louis, MO and no one wants to cook. When I got home with my pizzas the cheese was burnt and the pizza's where barely cut. I had to use a knife to cut the pizza. I called back but was put on hold for a long time, because they was so busy. So I called after the new year to get the 800# the store manager answered, said her speak thank you for calling pizza hut we are not opened yet I replied I just need your 800# and I got the number, but I had to call back to get the store number. When I called back to get the store number I instantly get a sarcastic reply saying was something wrong with my order and I reply well yes. So I explained to her about the pizza and she told me she would put a credit in the book for me to get two pizzas. So today I called to get the pizza 's and both the employee and the store manager tells me that someone called from my phone number [protected] and pick up one pizza. I'm confused why would I do that instead of getting both pizza's? Is what I asked them. To make this story short, they are telling me I could only get one pizza, because their screw up and gave someone else my credit or they put the money in their own pocket. I am so pissed right now I will never go back to that location. I would like for someone to give me a call because I want my money back. I do not have time for someone to just tell me I can't get my money back for what I paid for in the beginning and plus they messed up by giving someone else my pizza. I want this looked into because this probably is some kind of scam they are pulling over at this location.