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1.3 11 Reviews 2954 Complaints
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Pizza Hut Complaints 2954

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C
11:29 pm EST

Pizza Hut restaurant experience/ food

Every time I walk into my neighborhood Pizza Hut I stand at the counter for at least 10 minutes before someone even thinks about coming to the register. Lately every time I eat their pizza I get sick to my stomach. It's too greasy and when I ask for my pizza to be one way it turns out another. When I order online and it says it'll take 10-15 minutes long the food is never done when I show up even 20 minutes after I order it. I don't think I'm gonna go back here, it's very unprofessional.

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C
9:26 pm EST

Pizza Hut not receiving my complete order

Ordered cheesy breadsticks, pizza, regular breadsticks, fries and did not receive my cheesy breadsticks the first time. We called to let them know they forgot and they told us they will send it but after an hour of not receiving it we called back and they said "wait you never got them". Mistakes happen but we were not happy about waiting over two hours. Supposed to receive a refund but felt they were very forgetful so we shall see.

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M
8:55 pm EST
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Pizza Hut unhappy customer

On the 14th I stopped at pizza hut and picked my pizza hut I had the incorrect pizza I had asked for a topping to be removed as my son is illergic to it and it was never removed this is twice pizza hut has failed my family and multiple time we have waited longer then been told we live out of town so we don't exzactual have time to wait around a night and expected also some staff have rude customer service now we are regular customers and order every week unhappy customers

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8:34 pm EST

Pizza Hut very bad customer service and timing of orders

I'm very displeased with the Pizza Hut on. Covington hwy they have very poor customer service and very poor timing manager at the time which was 9:20 pm 11/13/17 seem to not care about my concern on my order I will no longer deal with any Pizza Hut ever! Y'all need to fired all stafff at 4906 Covington hwy night staff! asap #lostaloyalcustomer!

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T
7:44 pm EST
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Pizza Hut delivery time over 1.5 hours

I made an order to the Pizza Hut express in acworth, GA.m at 7:03. I received a call at 7:13 with an issue on my card. We sorted out the card information and he said it should be with you shortly. After waiting an hour, he (Nick Collins, Manager) stated it would be out shortly. I called again at 8:15 and again he said it was out for delivery. If it didn't arrive with 5 mins, to give him a call and he would make it right for the next time I ordered. I called again at 8:26 and asked what the hold up was. He said that the driver must have been delayed. From my house to the Pizza Hut express is only 2 stop lights away? I asked for a refund and he said he would process it. Nothing was mentioned about being compensated for my 1.5 hours of waiting. Kids are getting ready for bed, it's almost 8:30, and the pizza would not be needed since it was 1.5 hours late. For a 7.99 pizza, and some bread it's a shame that I will not be using the Pizza Hut in the future for any school or pools parties at my house. He said he could give me a free pizza next time, but I don't want to wait 1.5 hours again. I will order or pick up. Like I said it's only 2 stop lifts away. This is unexceptable and with no compensation.

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6:43 pm EST
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Pizza Hut management

I was called approximately one month ago for an interview with Drew from Rockville in pizza hut. In conclusion of the interview Drew said I would get a call on Friday either way. On mon I went into pizza hut and asked drew if he had chosen someone. He was extremely rude and said he had chosen another person, I thanked him. Upon job hunting i seen they were hiring again and on Nov 9th I called pizza hut, Drew answered I spoke to him about them hiring again and he was very short saying yes I was correct. Upon hanging up I was distraught about why with my customer service background, references and good personality I was not being looked at for this position. I have open availability and great customer feedback. So I drove to pizza hut where I spoke to Drew whom implied I was to old to work there due to other older employees and i just wouldn't do for him. This boy was rude and i do not believe him to be a good employee for your business. Thank you for your time. Tausha Graves [protected]@gmail.com
[protected]

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E
6:35 pm EST

Pizza Hut wings

I've ordered flavored wings a few times from the Scottsburg, Indiana Pizza Hut and it's basically breaded wings with a little dipping sauce in the bottom of the container. It's super irritating to expect and pay for one thing and get home and realize it's not what you thought you were getting. Please teach these employees to toss the wings around a little bit or something.

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5:59 pm EST
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Pizza Hut rude employee

On Saturday November 11, 2017 at approx 3:00pm my husband and I were returning to Canada after a week long vacation in Punta Cana. The airport in Punta Cana was extremely busy and it took us almost 2 hours to get through check in and security. We were hungry, exhausted and only had 45 minutes till our flight departure. My husband went and purchased 3 personal pizzas and 2 cokes which cost I believe $28.00 US which is insane but options were limited. My husband returned to the table and asked if I could run up and get some napkins. I went to the counter and said to the short haired woman "Can I could please get some napkins". The girl looked at me and said "No! " I looked at her because I figured I misheard her and said "you don't have napkins to give me?" she responded "No I don't". She was lying because everyone else had napkins. A man waiting in line looked at me and said "wow she's rude". I realize this may seem trivial but I was astonished of the rude treatment. I have been to Pizza Hut in Canada and the USA and have never been treated like that

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J
5:47 pm EST

Pizza Hut pizza hut crust and bottom.

The pizzas we always buy are soggy at the bottom and oily. The thin crust is not, but the hand tossed and pan pizza are always extremely soggy at the bottom. Which gives off too much oil and a bad taste. We bought our pizza from pizza hut on clarksville hwy nashville tn. Please do something to fix that we will not be ordering those pizzas again! Thank you.

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10:47 am EST
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Pizza Hut prices

on Saturday novermber 11, 2017 around 700 pm I placed an order online with pizza hut. I ordered 1 of the pizzas that were under the deal tab saying that it would be 7.99, I ordered a order of boneless hot wings and a chocolate chip cookie pie. I went to pick it up because of course they don't deliver to my area. once I arrived tho the restaurant to pay the cashier stated that it would 22$ and some change, but she charged my credit card almost 30$. need I remind you after I submitted my order online it stated that I would have to pay 25$. I called the restaurant back to spaeak to the manager (ann is her name) and she stated that she didn't know what to do because she didn't do it, then she acted as if she was speaking to her anager and told me that he "Wesley" said that the 30$ charge would fall off the next day after they confirmed all of their credit card charges for the day. it is now days later and I still have not had that 30$ "fall" off my bank statement.
the pizza hut on 2700 gallatin pike Nashville tn 37216 needs a lot of work done. better management & etc

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10:00 am EST
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Pizza Hut pizza

On the date of 11/20 i ordered 2 medium pizza for delivery along with 2 20 oz drinks.The delivery guy gave me my pizzas but have forgotten my drinks . He nicely apologize and said he will back to return with them. When i open the box pizza i was surpise to see that one of my pizza was all messed up . One of them had slid to one corner of the box and i received what itbseem to be a mushy ball of pizza, the second pizza toppings had slid over to one side of the pizza

So i called pizza hut and told them what happen, she apoligize and said she will make me a new one. So the delivery guy came back with my drinks but it was the wrong ones. I ask him to pleease bring me the right soda i ordered. 15 mins later on another delivery guy came and gave me my pizzas, i ask about my drinks and he told me that i didnt order any. So i just said forget it. Sat down finally ready to eat just to see and find that my pizza was destroyed AGAIN! Pizza all mushed up and toppings on one side. Only explanation i seem to come up with is them haveing careless drivers.

Again i called the store again to tell them what happen. It was the same women i talk to before when i called the first 2 time. She gave me a nasty additude and i decided to cut the conversation short and i just told her ill speak with her in person. When i did go up there and i try to explain what happen she seem not to care, still carrying a affitude and told me its not working out and gave me my money back...
No apology, nothing to make up for the trouble, or not even a pinch of conercen.

I love Pizza Hut a lot and i do spend my money here a lot but the service i have recieve was very rude and frustrating

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R
9:37 am EST

Pizza Hut late delivery and cold food

On October 6th i placed an order online to be delivered at 6pm. My order did not come to me until 6:30pm and it was cold. I called and spoke to the manager that very moment at location 3904-a w Hillsborough ave tampa fl and she said she was refunding the money and it would be in my account in 48 hrs. I have now spoken to 4 different managers since then and they all say they have put the refund through because it is not my fault that they didn't have enough drivers and let my order sit in the store and get cold. It is now October 13th I just spoke to yet again another manager and still nothing has been done. I still have not received a refund. This is outrageous to say the least. Myself and my husband regularly order from that location but after this experience I am sorry to say I will no longer order pizza from pizza hut. All I asked was for a refund and here I am a week later and still nothing has been done.

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J
6:20 pm EST

Pizza Hut restaurant experience

Hi, my name is Jateria, and my aunt placed an online delivery order for me for 1 large original pan pepperoni pizza with stuffed garlic knots. The order was placed around 3:58 pm, and was set to deliver in 90-100 minutes, which would make the delivery around 5pm-6pm. It's now 7:15 pm, and I haven't received my food, and my aunt's card was charged twice for the transaction, one for $16.72, and another for $15.62. I am highly dissatisfied with this service, and I am hopeful that I and my aunt will receive some sort of rectification for this poor customer service.

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K
11:00 am EST
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Pizza Hut poor customer service

I order from pizza hut once it three times a week. Have been a loyal customer for over 15 years. I have even worked for pizza hut on several different occasions. I have been ordering the same meal online for the past 6 months. After we place the order we call in and ask for the wings to be divided half and half. There has been no problem at all. I always tip the drivers well. Have always been polite to the staff and the staff has always been polite to me. So today 11-12-2017 we place our order online and then call in. The server that answered said her name was wendy and seemed very rude on the phone. As i explained to her our order and asked her if she could divide the wings half and half she rudely said. ( no I am not doing that.) She didn't say sorry i can not do that. Or I am not allowed to do that. She was very rude and the tone in her voice she sounded very angry. So i said to her oh. Well they do it every week. I havent had any issues before. She replied with (well im not doing it.) I then asked why not and that's when she again rudely said. (Because i can get fired for doing that) so instead of cancelking my order and giving her attitude back I just went ahead and, ordered a second order of wings. However if Pizza Hut is hurting for money and can not provide me with half hit wings and half bbq wings in an order and charge me an additional .99 cents to provide me with customer service. I should not have to pay to get service. If this happens again ill take, my business elsewhere. I spend 80 to 120 dollars a week at pizza hut in Uhruchsville, Ohio 44683. I feel that i should receive better customer service then a, rude angry woman and then tell me, she will get fired if she gives me, half hit wings and half bbq wings. I feel this needs to be addressed and taken care of before Pizza Hut loses anymore business.

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R
9:49 am EST

Pizza Hut pizza hut greenville, highway 82 location failed to deliver order

On Friday, November 10, 2017 at 5:15 p.m. I called and placed an order for a large hand tossed beef pizza with extra cheese and 8 honey BBQ wings. The order was completed at 5:19 pm. with delivery time stated as being 30 minutes. No delivery person ever arrived. Four hours later at 9:19 p.m. a lady called, and stated "This is Pizza Hut. Did you place an order earlier? Did you receive it?". I told her I placed an order and never received it. She replied, "Ok. Thanks." No one offered a free replacement of my order for the lack of delivery or anything. I have never experienced this type of service from this location before.
Jenean Fields

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J
8:59 am EST
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Pizza Hut pizza, not what ordered, doesn't taste good

Ordere 3 med. pizzas pepperoni lovers. They were far from pepperoni lovers, probably plain pepperoni. We order all the time and a few times I had to call and complain like one being delivered upside down and one being with greese coming through the boxes and one hard as a rock. So this time I thought I would complain to you. A lot of times we get good pizza from there so that's why we keep ordering and having it delivered. I think it might just be certain individuals cause it's not all the time

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7:54 am EST

Pizza Hut not being delivered my order or even telling me it has been canceled.

I ordered pizza, breadsticks, and a 2 liter of pop. I paid with my credit card, it was to be delivered at 7:35pm. I called around 8:15 after numerous hang ups and disconnections, finally I was told my order had been canceled because one of there drivers got maced and they were no longer delivering orders. I was told I could come and pick my order up it I wanted to, but it wasn't even ready. My money was taken off my card and I was told it would be 3 to 5 business days before I get my refund. I was extremely hungry and was expecting my order. They never even called me to say my order had been canceled! Extremely disappointed in Shaker Heights, Ohio!

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8:43 pm EST

Pizza Hut customer service

On nov.11 around 5pm.i called pizza hut at park row and collins.in Arlington texas. 76010.and I ordered 2 medium.side pizzas a order of wings.and 2 litter pepsi.i showed up the place.and paid for my order.around 25 and cents.dollars.it past like 1 hour.and I ask the cahier.if my order was almost done.and she told me that an employee had dropped one of the pizzas.and it was gonna be 5mns.for the other pizza.to be ready.and 45 mins. Went by.and I was gonna asked.the female cahier.for my order.and she was really rude.and told that she was gonna refund my money.back to my credit card. So I waste almost.1.30 hour.of my time.with no pizza.and really bad costumer.service.she was a Caucasian lady
Around 40 to 50 years.old.she was really ugly.and she was talking about her personal life to other.costumer.about she had a car wreck a day before.im really upset.cause.i ended up.with.no dinner for my kids.and I'm still waiting. For my refund.to get back to my account. I would never.never.go back.to pizza hut.again.

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8:12 pm EST

Pizza Hut drive through

I do not know who built this location but why would you make a drive through that you can not get out of. I have currently been waiting 10 minutes behind a car whose pizza must not be done yet. Mine was supposed to be ready 15 minutes ago, but I cannot back up or drive around them because of the way this is designed. I do not know why your employees wpukd not have the person drive back around instead of holding everyone else up.

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3:23 pm EST
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Pizza Hut 50% off deal

Though advertised no coupon needed to get 50% off if ordered online it would not work. Called the local store on DIXIE highway louisville KY and was told they had no control over it and should call complaint hotline. Asked if I️ could be connected and was told no. Once I️ called the complaint hotline waited so long I️ hung up and called another pizza place. Result. Lost sales to Pizza Hut. Pitiful.

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About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review I spent 4 hours online trying to order and then place the delivery but I never got anywhere . place a delivery was posted on Dec 20, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2965 reviews. Pizza Hut has resolved 216 complaints.
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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
    Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone number
    United Kingdom
    8800 100 1958
    8800 100 1958
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    Russia
    600 569 999
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
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    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
    +44 330 123 0790
    Click up if you have successfully reached Pizza Hut by calling +44 330 123 0790 phone number 5 5 users reported that they have successfully reached Pizza Hut by calling +44 330 123 0790 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number 11 11 users reported that they have UNsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number
    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
    Click up if you have successfully reached Pizza Hut by calling +33 351 860 038 phone number 3 3 users reported that they have successfully reached Pizza Hut by calling +33 351 860 038 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number
    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
    Click up if you have successfully reached Pizza Hut by calling +351 222 444 222 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +351 222 444 222 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number
    Portugal
    +46 86 638 895
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
    Click up if you have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number 4 4 users reported that they have UNsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number
    South Africa
    +65 62 353 535
    +65 62 353 535
    Click up if you have successfully reached Pizza Hut by calling +65 62 353 535 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +65 62 353 535 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number
    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Pizza Hut contacts
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