Planet Fitness review: Customer service

Yesterday November 16th, 2023 I was in the ABD section, there was a young man on the phone the whole time as he went from machine to machine without wiping them down. Since it hard for me to describe people, I took a picture of him and told the girl working the desk, She said she knew who I was talking about.

There are signs in the facility to only use your cell phone in the lobby and to wipe down after each use of the machine.

When my husband and I were leaving, so was this young man, I looked at the girl at the desk and said that's him, are you going to talk to him, she said No.

So I said I to the guy and immediately knew he did not speak or read English.

Planet fitness does not have signs up in Spanish even tho over half of Californians speak Spanish.

My Real compliant is when I got home I received a call from Billy I guess the manger at Planet Fitness, telling me "pictures are not allowed and this is my Final Warning" and if I do it again I will have my membership revoked.

As you can see I was not happy, my intentions was to point out an infraction of the rules of PF, because their Employees don't check the areas to make sure all is well for all members. I was also very upset I was threatened with "Final Warning". I told Billy, Final Warning is given after someone has been warned multiple times, not the first.

I would like someone to Speak to these Individuals Izzy and Billy at the Escondido CA site. I do expect an Apology for being spoken to as if I was the Offender, when Izzy refused to speak to the young man when she had the opportunity. Izzy does not do her job well and many have to wait at the desk for her return to use the Spa Room. Maybe they need more then one person working the mornings.