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Popeyes Complaints 1319

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7:17 pm EDT
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2:30 June 24th, a Saturday - they weren't busy at all mind you. This popeyes is scamming cards. The manager is in on it too and plays stupid. Beware your card! At the drive thru today I ordered a spicy chicken sandwich, was told to pull around. Gave associate my card. She brought back the food quickly in about 10 seconds - with no receipt - then walked off...

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3:27 pm EDT
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Hello I reported this store the first time after their stupid manager told me to get up and get out because supposedly I was sitting in here for too long, first things first I wasn’t I was only in there for an hour and a half using the wi-fi he had the nerve and said I was in here for 3 hours I don’t understand why he said that… the workers act like they...

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10:10 pm EDT
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I ordered the number 1 combo meal I asked for fresh food twice and they responded okay I got my food the fries was so dry my sandwich was cold and my biscuits was hard and breaking apart I went inside and they did not want to redo my order at all they were very rude and thought it was a joke I didn’t even receive a receipt for my order I was nice and respectful but they laughed and was very rude

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Popeyes Disappointing Service at Popeye's Drive-Thru: Dry Chicken, Wrong Order, and Poor Customer Service

I recently visited Popeye's through the Drive-Thru to order my food. I was looking forward to enjoying a 2 Can Dine meal with 2 Red Beans and Rice, Spicy only legs and wings/tenders (Biscuits). However, I was disappointed with the service I received. The team seemed disorganized and didn't have fresh chicken or tenders (spicy). The chicken they gave me was very dry, and to make matters worse, they gave me the wrong box, which was full of half-eaten chicken. This was not what I was expecting, and I left feeling very disappointed.

Despite my disappointment, the team did try to make it up to me by giving me a full Red Beans and Rice for the mess up. While I appreciated the gesture, it didn't make up for the poor service I received. I come to this location all the time with my children, and it's usually fresh and delicious. However, tonight was a letdown. They usually ask for my sauce preference, but this time they didn't even bother.

To make matters worse, when I called the store to talk to the manager and request a free full replacement since I didn't receive a receipt, a guy answered and said "The manager is very busy hold on." I could hear the background noise of people yelling and taking orders, and he wasn't listening to me. This was very frustrating, and I won't be going back to the Fairfield Ave location again.

Overall, my experience at Popeye's was disappointing. The team wasn't organized, the chicken was dry, and they gave me the wrong box. While they did try to make it up to me, it wasn't enough to make up for the poor service. I hope they can improve their service in the future, as I used to enjoy coming here with my family.

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Popeyes Mixed Experience at Popeye's: Perfectly Cooked Chicken, but Disappointing Service and Sides

I jus' ordered a 12 PC box meal from Popeye's at 12:16. They charged me 2 bucks for an extra large side, which was a bit of a bummer. They told me to park by the double doors and they'd bring out my food. I saw other folks waitin' there too, but they eventually went inside and came out with their grub. I had to wait a bit longer 'cause I'm in a wheelchair. Then I saw some dude lock the door. A few people tried to get in, but no dice. 'Round 1 PM, a young fella finally showed up outside and I flagged him down to ask about my order. He brought it out 'bout 10 minutes later. That's just not cool, man. It was a hot day and I had to keep the AC runnin', which ain't cheap. Plus, my large sides were only half full and I only got 5 biscuits. I stopped goin' to McDonald's 15 years ago 'cause of a similar issue. This was at store #***. I hope someone takes a look at this. On the bright side, the chicken was cooked perfectly.

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Popeyes Disappointing Experience at Popeye's in Mableton, GA: Slow Service, Unpleasant Attitude, and Missing Food

I recently visited the Popeye's located at 6077 Mableton Pkwy SW in Mableton, Ga. Unfortunately, my experience was not a pleasant one. The employees seemed to be moving at a snail's pace, and some of them were even playing on their phones. This caused a long wait time for customers, as there was only one cashier at the front. When another cashier finally arrived, she had a very unpleasant attitude towards me and the other customers.

After waiting in line for around 45 minutes, I finally got to place my order. However, it took another 20 minutes for my food to be prepared. To make matters worse, the cashier didn't even bother to close the lid on my food before placing it in the bag. She also didn't say hello, thank you, or anything else to me during the entire transaction.

When I got home and opened my bag, I realized that there were no beans with my beans and rice. Additionally, the rice seemed to be old and stale. I was extremely disappointed with my experience at Popeye's and regretted choosing to eat there. I don't want to be a nuisance to the employees, but it's frustrating when they can't even do simple tasks like putting beans and rice together or speaking to customers in a polite manner.

Overall, I don't think I'll be returning to Popeye's anytime soon. It's a shame because I used to enjoy their food, but the poor customer service and lack of attention to detail have turned me off. I hope that the employees can improve their attitudes and work ethic so that other customers don't have to go through the same frustrating experience that I did.

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Popeyes Captivating and Emotional: A Review of The Kite Runner

THIS POPEYES IN SAUK VILLAGE ILINOIS HAS THE WORST FOOD AND SERVICES IN THE SOUTH SUBURBS. A SIMPLE CHICKEN SANDWICH OR TENDERS AND EVEN THEIR CHICKEN.TASTE HORRIBLE. THERE CHICKEN TASTE OLD AND STALE AFTER THEY MAKE YOU WAIT 30 MINUTES.AND WILL OVER CHARGE YOU AND KEEP YOUR CHANGE IF YOU RE NOT PAYING ATTENTION. MOST OF THEIR STAFF LOOK LIKE EX CRIMINALS AND RECOVERING DRUG ADDITS. THEY NEVER LIKE TO GIVE YOU A RECIEPT UNLESS YOU ASK FOR. AND ALWAYS PREFER YOU TO PAY CASH INSTEAD OF CREDIT CARD AS IF THEY COULD BE STEALING AND POCKETING STORE REVENUE. I BOUGHT 2 CHICKEN SANDWICHS ON NOV 18,2022, AND THEY TASTED LIKE A SALT PLOW DUMP TRUCK HAD JUST DROPPED A TON OF SALT ON MY SANDWICHES.AND THIS ISNT THE FIRST TIME WITH THIS STORE. THE. FACILTY IS ALWAYS FILTY AND DIRTY. THIS POPEYE RESTURANT SHOULD EVETUALLY BE CLOSED DOWN OR SOME ONE CALLS THE BOARD OF HEALTH BEFORE SOME ONE GETS FOOD POSION. OR THEY PISSED THE WRONG PERSON OFF.

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Popeyes Disappointing Experience with Popeye's Mobile Order & Customer Service

I did a mobile order from Popeye's website and went to the store to pick it up. Unfortunately, when I got there, they didn't fill my order. They didn't even call me like they said they would. I was really disappointed because I was looking forward to my meal. The employees told me that they didn't have the sandwiches that I ordered, but they could give me the rest of my order. I was not happy about this and asked for a refund. However, the cashier told me that they don't do refunds. I was frustrated because they wouldn't give me my order and they wouldn't give me a refund.

I spent about 20 minutes trying to call the help line and use the app to talk to someone. I also talked to the cashier about the manager not being available. It was a really frustrating experience. Finally, the cashier offered me mini sandwiches and said that they just got an order in. However, I later found out that he lied to me because there was no truck in the parking lot. This was not the first time I had an issue with this store. I had a problem with the app before, and they were not helpful or accommodating in any way.

I really love Popeye's food, but I don't think I will be supporting this restaurant anymore. The employees were not helpful, and they wouldn't give me a refund. It was a really frustrating experience, and I don't want to go through that again. I hope that they can improve their customer service in the future because I know that they have great food.

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Popeyes Poor Customer Service and Rude Manager at Popeye's Town Square Location

Me and my friends went to Popeye's at Town Square around 8:30 pm. The lady at the counter was acting unprofessional, she was almost laying down on the window. We asked her to make sure our food was hot, but she said it would be 50/50. I didn't understand what she meant, so I asked her to explain. She told us that some chicken had been prepared 30 minutes ago and some a little later. I asked her if she could give us fresh chicken, but she said no because they were closing in 45 minutes. I asked to speak to the manager, and he came to the window abruptly and asked, "What you need?" I started to explain, but he cut me off and said, "I give you money back, we are not cooking anymore chicken." I was so surprised that I couldn't even respond. After he gave me my money back, he rudely said, "Give my ticket." I told him that he was rude and that I wouldn't be coming back, and he said, "Fine." I wouldn't recommend this place to anyone, and if you have children working there, please check on them because the manager was extremely rude to his staff in the background.

Overall, my experience at Popeye's was disappointing. The cashier was unprofessional, and the manager was rude. I understand that they were closing soon, but that's not an excuse to treat customers poorly. I was hoping for some fresh and hot chicken, but I didn't get that. I hope they can improve their customer service and food quality in the future.

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Popeyes Disappointing Experience at Popeyes Jefferson Ave Store: Out of Stock and Poor Service

This is my third and final visit to the Jefferson Ave store in Newport News. Every time I come here, they're always out of something or it takes forever for someone to come to the counter to take my order. Even when someone finally comes, they don't greet me or make eye contact. Today at 5:03, a young girl told me "we ain't neva had no tackle box." So all those commercials and signs in the window were just mistakes? I pointed to it on the menu board, and that's when a manager came over and told me they were out. This promotion just returned a few days ago, and they're already out? Do your employees not know what you sell? First it was the mac and cheese, then the ghost peppers, and now this. I understand the craze over the chicken sandwich, but the company is now trending with insufficient inventory. There were no apologies and no coaching for the employee. I can't do this company anymore. I'm going back to KFC. Popeyes really needs to develop a system for transferring supplies between stores, train their employees on professionalism and operational procedures, and start thinking about their customers first.

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Popeyes Disappointing Experience at Popeye's in Texas City: Constant Order Errors and Poor Customer Service

located at popeyes.com. I recently visited the Popeye's on FM 1764 in Texas City, and I have to say, it was a pretty disappointing experience. I've been to a lot of fast food restaurants in my time, but this one takes the cake for being the worst.

First of all, it seems like they can never get the order right. On my most recent visit, I had to go back because they forgot to include the apple pies I had ordered. And when I got home, I found that they had left out some of the chicken pieces I had ordered, and the ones they did include were incorrect. I specifically asked the person packing the order if there were breast pieces included, and he assured me that there were. But when I got home, there were no breast pieces to be found, and one of the wings was missing from my 10-piece order.

This isn't the first time this has happened, either. It seems like every time I order from this location, there's something wrong with the order. And when I called to complain, they told me that I either had to travel several miles to get the order corrected, or I only had two days to come in for the correction. That's ridiculous. It's not rocket science to get an order right, and it shouldn't be this difficult.

It's no wonder that this location doesn't have any reviews on the corporate website. If this is the kind of service they're providing, it's no wonder that people aren't leaving positive reviews. I've had enough of this location, and I won't be ordering from them again. Hopefully, they'll get their act together and start providing better service to their customers.

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Popeyes Poor Customer Service Experience at Popeye's Mobile Order Pickup Counter

I recently visited Popeye's on 4/12/2023 to pick up my mobile order. When I arrived, I noticed that the line was quite long and wrapped around inside the restaurant. Despite this, I approached the Mobile/Pickup counter and let the cashier know that I was there to pick up my order. However, the cashier seemed irritated and gave me a look that made me feel unwelcome. She also mentioned that she was the only one working at the front.

I asked her if she could let me know when my order was ready or how long it would take. However, she seemed annoyed by my request and was more focused on the customers in front of her. I even asked if someone else could help me, but she didn't seem interested in assisting me with my mobile order.

To make matters worse, another employee came over and spoke to the cashier in a language I didn't understand. They both seemed to be discussing the long line and my order, but I couldn't understand what they were saying. Eventually, the other employee informed me that my order wasn't ready yet.

I found this experience to be very unprofessional and disappointing. In my experience, most establishments have employees who handle mobile orders in addition to front-end workers. However, it seemed like no one was taking care of mobile orders at this location.

Overall, I was very dissatisfied with my experience at Popeye's and I don't think I'll be returning to this location anytime soon.

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Popeyes Disappointing Experiences at Popeyes in Newport News, Virginia: A Review

There are two Popeyes locations in Newport News, Virginia, and unfortunately, my experiences at both have been less than satisfactory. Despite my hopes that things might improve, each time I visit, I find that while there may be new employees, the same issues persist. I have learned to always check my order before leaving the store, as I have been given incorrect items on more than one occasion.

During my most recent visit, I was so disappointed with the service that I requested a refund. The manager informed me that they do not offer refunds, which left me wondering why not. After some insistence on my part, they eventually provided me with a gift card. Wanting to give the establishment another chance, I decided to visit the other location. However, to my dismay, the gift card I had received less than 30 minutes prior did not work.

Despite my frustration, I decided to take my chicken and leave the manager to sort out the issue with the other store. As I recounted my experience to the person helping me, they went to the back to get me some hot chicken as a gesture of goodwill. Unfortunately, my order was once again incorrect.

In my opinion, Popeyes should be held accountable for their poor service and lack of cleanliness. I plan to do everything in my power to make sure that those in charge of regulating this type of establishment are aware of the issues I have encountered. Overall, my experiences at Popeyes in Newport News have been extremely disappointing, and I would not recommend patronizing either location.

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12:43 pm EDT
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Popeyes the product

Saturday the 17th i bought some chicken i bought a wing that was a size of a itty bitty wing my breast was raw i went back in they gave another wing and breast open the breast and again not done after waiting about 45 mins i had to ask about the tenders that was not fresh should have been thrown away there was no grease up and working and the man kept going back and forth outside i never have had a problem or issue but this service was terrible and the quality of chicken this was the restaurant on howard street akron ohio

Desired outcome: old dried tender strips

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5:21 pm EDT
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Popeyes Incorrect and shorted order; careless mistakes, paid cash.

Ordered special 10pc family meal, spicy, and requested all dark meat. Arrived home 15mins later to discover

1breast, 2 thighs, 4 legs and 2 shriveled up, hard & dry wings (1 PC short).

The breast and wings are light meat, not dark! The wings were inedible. Still one piece short. Very frustrating because didn't receive what was requested, shorted one piece, and I live some distance from my closest Popeyes. It's not practical to return. Frequent occurrence!

Desired outcome: Have your restaurant get their act together. These were adults, not children making these mistakes.

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12:13 am EDT
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Popeyes Poor Service

When I order the food they told that the food will be ready within 15 minutes. When I came back try to pick up my order they told me the food that I ordered was all sold out and ask me if I want something else…. They should give out food in order. I was the first person in the line, when I try to get my food they told me the food that I ordered was all sold out. They are not supposed to give my food to other people, they should keep my food and give it to me when I go pick up. This store was so rude and poor service. No one should come to this store.

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3:10 pm EDT
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Popeyes different orders packed in same box

I ordered ghost pepper wings a 6 piece for a coworker and a 12 piece meal for myself and they put all the wings in one box instead of the way it was ordered it is for 2 different people if I wanted a 18 piece I would have ordered that way and they should do as order says not make it their business/decision to change order to how they want to and pack it together

Desired outcome: a response on educating staff and free meal coupons

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7:14 pm EDT
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The service at the Popeyes in Walterboro SC is Horrible! I ordered an online order which said it would be ready at 6:08. It is now 6:30 and I still don’t have my food! Everyone who has come through the window while I was waiting is now pulled in and waiting on their food! The manager is setting at the desk talking on her phone and no one seems to be in any...

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2:07 pm EDT
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I went to my local Popeye's and there was a line of 5 people ahead of me and nobody was working the counter a girl who only had worked there one day started takiing and screwing up orders the 5 people ahead of me left then I got to place my order and it took 55 min to get my order and then it was wrong 3 times I feel after being there for an hour I should...

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5:32 pm EDT
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On 14 June I went to store #5527 on 13795 Warwick Blvd, Newport News, VA 23602 to purchase chicken. I had two coupons for two different transactions. The young man at the register informed me that it was only one transaction per coupon, I understood that, and informed him that I would be making two different transactions, however when the short skinny black...

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About Popeyes

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Popeye's is a popular fast-food chain that specializes in serving delicious fried chicken and seafood dishes. The company was founded in 1972 in New Orleans, Louisiana, and has since expanded to over 3,000 locations worldwide. The restaurant chain is known for its signature spicy chicken sandwich, which has become a fan favorite across the globe.

Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.

The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.

In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.

Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
How to file a complaint about Popeyes?

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2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

Overview of Popeyes complaint handling

Popeyes reviews first appeared on Complaints Board on Jan 9, 2007. The latest review Customer service was posted on Dec 9, 2024. The latest complaint Shorted chicken from 10 pc box missing 3 Thighs was resolved on Nov 05, 2021. Popeyes has an average consumer rating of 1 stars from 1337 reviews. Popeyes has resolved 47 complaints.
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  1. Popeyes Contacts

  2. Popeyes phone numbers
    +1 (800) 767-3937
    +1 (800) 767-3937
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    +1 (731) 427-6970
    +1 (731) 427-6970
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    +1 (404) 459-4450
    +1 (404) 459-4450
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    +1 01902117336
    +1 01902117336
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  3. Popeyes emails
  4. Popeyes address
    400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
  5. Popeyes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
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