Popeyes’s earns a 1.2-star rating from 1337 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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This Establishment should be avoided AT ALL COSTS
A few weeks ago I experienced the worst culinary dissapointment of my life. First of all the wait for our food was interminably long and by the time we finally recieved our meal the food was cold. We ordered a 6 piece nugget deal which came with a side of biscuits and gravy. The chicken was greasy, overcooked, and lacked any sort of flavor. It was if they had deep fried a piece of rubber. I don't know what the hype around biscuits and gravy is all about, because these were disgusting. The gravy had seeped into the biscuit, but it didn't make much difference because it was already as dense and as tasteless as a hockey puck. I would rather jump off a cliff than eat popeyes again. No really, I would.
Desired outcome: I want a refund.
Popeye's Quality
7/12/23 We ordered 10 piece box of CLASSIC chicken for $19.99 in the drive thru. Also, we had a coupon for $3.00 off of a $15.00 order. Once we got home we had a combination of SPICY & CLASSIC. The receipt said 2 wings...we had 4 wings & the chicken was over cooked, dry & very disappointing. The wings were nonedible.
We usually pick up the chicken sandwiches & have never been disappointed. We might order sandwiches again but will not be ordering chicken.
I would hope you would compensate us after this disappointing dinner.
Thank you for your consideration.
[protected]@yahoo.com
Popeyes #12490
2207 I - 45, Corsicana, TX 75110
ORDER # 98
Desired outcome: Response & compensation of a disappointing dinner.
ghost pepper 6 for $5 / combo
On 7/12/23 around 3 pm. I wanted to try your ghost pepper wings in a combo. I got what I ordered, but, I must have gotten some wings that have been sitting under the heat lamps for some time. The flavors were there, but, they were very dry and over cooked. The biscuit was also very dry. The mashed potatoes with gravy and they tasted like instant mixes.
I will say the service was good and quite friendly.
The store I went to has only been in operation for around one year. Located on Cheney Hwy in Titusville Florida.
I was the only car in line and I think the only customer at the time.
Desired outcome: I don't mind spending money for good food, but, this was not so good. I usually go to the store on Merritt Island FL. Could I possibly receive a coupon or gift card to try again.
Timely order
Popeyes Location 10969: The order was placed at 4:21 on 07/11/2023, order # 83, at the drive-through. The attendant told me they would bring my order to my car. I saw a car pull out while I waiting. After 36 minutes I went into the store to see what was happening. I was informed that the chicken would be ready in one more minute. How can it take this much...
Read full review of PopeyesThe manager
I reported this store 3 times about how rude the manager is to me just because sometimes I sit in there and use the Wi-Fi I’m not bothering anyone and I shower, just now I’m sitting in Popeyes because my room in this house I live in a hot and I went into the restaurant to use the internet and it’s nice and cool in there… The manager came out telling hi...
Read full review of PopeyesService
We ordered online and paid for: 2 pc white meat spicy and Red Beans and Rice
2 pc white meat spicy and mashed potatoes/gravy
When we got there they had no order for us. They asked us to pull forward until they found our order. I waited 10 more minutes and finally went in and showed my receipt. She went over and picked the receipt out and filled it.
We got: 1 drumstick and 1 thigh and the other 1 wing and a thigh.
Also the speaker was not working so you pull to the window.
My take on this is don't order online and surly don't pay online.
2 employees were seated when I came in to get the order and no one seemed concerned about anything. I'm retired from pharmacy/manager and I know how things run. Mistakes are made but there must be an urgency to correct them. I am not mad and will continue to trade there. It is the only one close to our house. Just an FYI and nothing needs to be done on my end. Thank You Mike Cummins
Desired outcome: Nothing Just an FYI which you should want to know about
Overall cleanliness, customer service
This afternoon (July 9, 2023, approx. 2:00pm), I dodged a pothole in the middle of the entrance of the drive thru lane to sit in the Drive thru for 30 minutes to get 2 chicken sandwiches. This particular Restaurant is very dirty and unkept. The speaker to order our food was dirty with bumper stickers such as F... President Biden. I wondered if the speaker...
Read full review of PopeyesPopeyes Store Number 13493
I went to store number 13493 this evening (7/823) @ 7:03 pm. I ordered an 8 piece chicken meal, ALL WHITE meat. I arrived home and found I had been “stiffed”. I actually had three thighs (dark meat) and four legs; no telling why I did not receive 8 pieces. Maybe it is because I am white as a matter of fact! Anyway, I’ll go to Southern Classic Fried Chicken if I want to get a satisfactory order.
Richard Cobb
Union Parish LA
Desired outcome: I’d like this store to receive word they need to provide me with an all white, eight piece meal.No charge…..already paid!
Service
Good Morning, My name is, phone number. I visited your Clemson Blvd location yesterday around 6:30 PM. I placed my order for a total of 51.00$, I proceeded to the window, handed the young lady my card she handed me my card back with no receipt. She then handed me my order, I pulled out of the drive thru took a right into the parking lot and realized that...
Read full review of PopeyesAlways out of all or most foods in restaurants
I have gone to this particular Popeyes twice in the last month and the first time I went on a Sunday and an employee was sitting at a table on her phone and immediately told us that they didn’t have any chicken or sides because there was only three people there so they couldn’t cook food. I went again last weekend and I was told on another Sunday night that...
Read full review of PopeyesChicken pieces
I ordered chicken at the Popeye's in Russellville, Ar. I prefer the dark meat. When my order was ready I picked it up and the drumsticks were tiny. The top part of the drumsticks were completely gone, leaving the chicken piece to look like a wing drum instead of a drumstick. I will not go back to Popeyes anytime soon. Maybe who you get your chicken from needs to hear this also.
Read full review of PopeyesIncorrect orders
07/3/2023 8 pc family meal with beans and rice @ 4:30. Reading Road, Ohio.
This location had not got one order correct. Again today. I understand people make mistake. I sit there and watch if the even check the order? Then when you tell them its no correct you get attitude. I will not go to the other location in Cincinnati due to the same experience. As a professional my self I would want to know about problems. Not sure you do. Just the same I want to give feed back for Cincinnati, OH.
Desired outcome: Visit you Cincinnati locations and change your staff if needed,
Attitude of staff and food
Store was dirty. Cashier was an African American tall and thin female. Never addressed us, never thanked us. We asked for fresh fries because the fries she gave us was cold. She put the SAME batch in the box again. My chicken was supposed to be mixed. They gave me ALL legs and thighs. The cashier had attitude, attitude, attitude! I asked for the manager...
Read full review of PopeyesOrder not correct
On 7/1/23 at 4:45pm at Popeyes location 3262 address 6400 Baltimore national pike md21228 I placed an order totaling 35.03. I ordered a popcorn shrimp meal for my soon the popcorn shrimp where hard and over cooked he was unable to eat them. I order the new honey bbq wing for myself in the quantity of 6 and only received 4 pieces instead of 6. My family...
Read full review of PopeyesOvercharged, checked bank, account for transaction, no receipt given
06/29/2023 Popeyes at 4493 Commercial Way, Springhill, Fl. 34606. My husband & I stopped for dinner after a busy day, about 8:20 PM. Checked bank acct for transaction charged. We ordered 5 piece chicken strips w/ no sides, 3 piece dinner w/ side, and 2 small drinks. according to menu prices on line, total should have been $14.46 + tax. food was not hot. Our...
Read full review of PopeyesManagement problems
I had problems with a Popeyes store and I was contacted by direct manager, Joseph Martinez. The gentlemen listened to me and said "a credit will be posted back to my credit card. Said it may take a few days", and he apologized for my experience. This was on May 25, 2023 it is now June 29, 2023 and I have not received that credit. And no one answers the...
Read full review of PopeyesMy entire experience & how I was treated by the workers
First I was charged extra for something that I didn’t want. The lady heard me but she still went ahead & charged me. When she admitted to not hearing me, she then lied to me about the price difference for the item that I wanted in the first place. While I was waiting for my food to be ready, the manager Jessi, was angrily throwing my food in the bag & wa...
Read full review of PopeyesCustomer service
Why are the Popeye locations on Rice Street and the one on University Ave in St. Paul, Mn still closed to the public?
It's been 3 years now since the doors were closed in 2020 and the mandate has been lifted, so why are people still told to stand in line behind cars to order food?
Its not okay! Everyone doesn't have a car and people should be able to walk into a restaurant to order food.
This needs to be addressed, I'm not sure if they are doing this at Popeye location in Maplewood but if so, they need to stop.
This is bad business, and needs to be addressed. If you are elderly or on the bus or train and you decide you want to go to Popeye's, before heading home you will stand behind cars and wait your turn.
Disgusting customer relations and service to the community.
Desired outcome: Yes, I want to know why?
Popeye's in Kennewick, WA
June 26 I went to the local Popeye's for takeout for two. (note: we tried this place when it opened, the food was terrible, but we thought maybe just opening, they had some wrinkles to workout. Tried it later again terrible, and the people were untrained or didn't care about customer service. (note: we ate at Popeye's in Huntsville, AL and all over the...
Read full review of PopeyesLocked doors in the middle of the day for dine in.
Third time to this location at mid-day and the walk-in section is closed, only drive through is available. Then I sat in a long line anyway and ordered ghost pepper wings, $5, get to the window and ask why they are always closed, she tells me no coverage in employees. Then I give her $10, no change back. She said I gave you 12 wings, YOU ADVERTISE 6 wing...
Read full review of PopeyesPopeyes Reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
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- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Popeyes contacts
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