Popeyes
Reviews and Complaints

For several nights I have been trying to get a meal before work. I am an overnight worker at a hospital. I have been to two locations which are about a 3 to 5 minutes drive from each other and have been unsuccessful. I have made about 5 trips which is ridiculous. One of the nights was no fault of one of the restaurants, it was an incident on the premises which caused it to be in a nonservice mode.

The issue is the employees are cleaning and preparing to close early and are just standing around waiting on time. The wait is absolutely too long and then you have to wait for the food to be cooked which creates additional wait time.

The lack of customer relations to service is unacceptable to continue to get the same outcome.

So my question to you. Can I get service after 9 pm? I am sad to have to even be bothered to write this complaint. I understand the post covid situation, that is why I tried so many times to try another night, and yet nothing is different.

Maybe you can help. Please inform customers of changes or re-educate your employees on how important customer service is even when it is telling the customer you are closed instead of just not answering the drive-thru.

I have tried your crispy and new blacken chicken sandwiches, they're delicious. I stop at one of your restaurants the other day and bought both sandwiches. to take home. as I sat down to eat them with my dinner to my surprise when I remove them from the foil bag, the bread and chicken was soggy, from sweating in that foil bag. The hot chicken on a bun and to put in a foil bag, is not a good way to present your crispy chicken sandwiches to take out. The next time I get your crispy chicken sandwiches, I will ask the server not to put it in that foil bag and I will take my own sandwich wrapping paper with me for them to wrap it and put in a paper bag.

Any day of the week, or time the restaurants dont have more than two options for sides.

Large sides are severed in small size containers (total three).

Friday and Saturday evenings lines are so long at Burleigh, 76th Capitol.

This has been going on for years. We are paying for food and getting what we paid for! I’m so frustrated, this is everyday . Goodhope store is burnt down! This so not right!

4 separate Popeye Chicken Restaurants on 7/23/2023. At 7:30 PM I arrived at the Popeyes located near my address. It is located at 3855 Lee Road, Cleveland, Ohio 44128. Trash is piled up so high on the side of the building. Paint severely peeling off. It didn't surprise me that they had nothing but spicy chicken. Mind you they close at 11 PM. I asked will they be making more. They told me, no. I then went to Popeyes located at 12910 Buckeye Road waited in the drive thru again. No Chicken. Drove up to South Euclid, Ohio 44121 Popeyes in the Walmart Plaza. I was told that the only thing they could sell me was sides. I said to them well what are you all going to do. You are supposed to be serving chicken and it was only a little after 8 PM at this time. The drive thru clerk said we can't close. I said you don't chicken, you should close. I then called Maple Heights store, spoke on the phone to Store Manager that told me his name. I told him what problems I was having with finding 24 Ghost Pepper Wings and a 4 piece dinner with strawberry bisquits. He told me that he would cook them for me. When I arrived the young lady said you have to cancel. I asked for the Manager and this guy named J lied and said I did not order it from him. I had to order something for the clerk before to tell me to cancel. Are you all going out of business? I have never had such bad service. I did not get home until 9:30 and had to settle for delivery from Happy's Pizza. I am sure they will be here with my order. $47.00. This is unacceptable.

I went into store 2295 for lunch today, July 17th 2023 at 11:39 am, and there was some Popeyes corporate pig in there sprawled out over the table with his office. I tried to enjoy my lunch, but my appetite was lost due to listening to him talk on the phone about the correct way to fire people. You could tell he really enjoyed screwing with people's lives. I was sick to my stomach. that is conversations that can be done from his office. the store served me an amazing lunch, piping hot and fresh, I was ready to dig in, but listening to this pig, I had to get up and leave. just because he has a big paycheck and is some big boss does not mean he can act that way in front of customers. when we go in and pay for our meal, that is our dining room, not his office. I felt so bad for the staff there. when I spoke to the manager I could tell his hands were tied because the pig out ranked him. people like that should not be allowed to go into the stores and act like they own the world.

I suggest there are so many things wrong with this store that only a company rep should surprise visit the store on High Street in Longview TX.

I will never go back. What made me write this is the 10 customers that drove out of the drive thru while I waited behind the man at the order speaker. He was a very patient man. I had one of my kids go to the dine in door and it was locked and no sign to say why. It was 6 pm So we continued to wait. I finally ask the man in front of me to see if the 3 cars I had seen pull around had got their order or just drove off like the others. He pulled up and finally got his order. When I got the

“Lady” at the window I said why is it taking so long. She said people are stupid and cannot figure out the microphone was broken and to pull around and order. I asked why she didn’t put a sign up over the order mic to let customers know She just snarled and I asked you don’t really give a [censored] do you and she just shook her head. A younger employee came over a told the window employee ( I assume was the Mgr that he was going to smoke a cig and walked away without being acknowledged. My food. Was cold and rubbery like it had been sitting there most of the day. This was the second time this past month I tried to get something decent and the mic was broken then and this day. As I drove off in appx 5 minutes that kid was still leaning on the building lighting another cig.

A few weeks ago I experienced the worst culinary dissapointment of my life. First of all the wait for our food was interminably long and by the time we finally recieved our meal the food was cold. We ordered a 6 piece nugget deal which came with a side of biscuits and gravy. The chicken was greasy, overcooked, and lacked any sort of flavor. It was if they had deep fried a piece of rubber. I don't know what the hype around biscuits and gravy is all about, because these were disgusting. The gravy had seeped into the biscuit, but it didn't make much difference because it was already as dense and as tasteless as a hockey puck. I would rather starve than eat popeyes again. No really, I would.