Popeyes
Reviews and Complaints

I was at the Chicago, 6400 N Sheridan Rd, Chicago store, on 09/01/20023 at 7:42 pm and waited for 5 minutes for assistance. I countened 10 staff memberbers, plus someone who said they were the store manager. Short young Afro/American man and was told the store was in a management team , so there was no sericeses, no services to be rendered. There was an Uber/Grubhub/Doordash person ahead of me. Yet, services were paid for. But NOT rendered.

You cannot have associate meetings, closing all services during service hours.

I'm mildly allergic to shellfish so I didn't think it would be a problem to eat at this restaurant on August 31st in Mississippi when I was traveling. However I was completely unaware that they cook all of their foods in the same fryer so if course I broke out on a pretty good rash on my face and hands and mouth. For a company that makes millions every year you think they could afford ONE extra fryer per restaurant. That would show they really care about their customer base.

At approximately 4pm today Friday September 1st 2023 we went through the drive thru and ordered the 8 piece original chicken family meal. We got home I started with the kids plates one got a leg the other got a thigh so starred to make adults and there was only 4 pieces left then called the store and told them she said bring the receipt and exactly what we gave you i said the kids already ate she hung up on me went to the storeand the man insisted I was a lier and was so rude to me but then put 2 pieces in a box and threw it to counter and said next time bring it all back to prove it I said i would have but didnt notice until after making kids plates he said how convenient

I had coupon $22.99 for 10c with sides, they charged $37.95 and wouldn't take coupon, and top it off they gave me wrong order, store# 10524 I called them and they want answer phone, call corporate nothing but a machine. Honestly I feel they owe me my $ back. Someone needs to contact me [protected]@yahoo.com, husband went back into Popeyes due to work shoving food into his hands and tell them order wrong but they told him nothing they can...well our $ isn't free and order should had be right

1637 W Floyd Baker Blvd. Gaffney Sc 29341 I went to this locations 6:30pm to order a quick meal sat @ the drive thru for 15/20mins and a lady was rude I pulled around to the window to see what was the problem with her disrespect and she told me to move from HER window I asked for corporate number to make a complaint she said it was on the door of the restaurant (lie) I walked in to ask her once again what's corporate number she REFUSE to give me that information I asked for her name she refuse that as well she said she doesn't have to give me that information & that she don't know what to tell me. told me to get out of the store she was hostile the cameras would give a better picture bout the conduct of this employee I take this very serious it is the highest level of disrespect (don't know her name she was a black female with blond hair.) 09/31/2023

On 8/24/2023 I was at Popeyes in Henrietta New York at about 9:30 pm at the drive thru I sit there for afew minutes, I beep my horn one time do to not been acknowledged at that time staff said something that I did not understand I ask are you closed and staff stated yeah, I proceed to leave, I noticed that customer inline behind me was in conversation with drive thru staff, I went inside and ask why was I told that you was closed, Staff that was on register asked staff that was working drive thru in a joking manner why did she say that she said because I beep the horn, I stated that is very unprofessional and I will be contacting Headquaters. All staff was very unprofessional.

Popeyes uses doordash to deliver their orders. The driver called me to say he was at my door but I did not find him anywhere. When he told me the address he was at, I realized that he was actually no where close to my home. He marked it as delivered even though he did not actually deliver the food to me. I was on the phone with him for almost 10minutes, with him explaining that it was not his fault that doordash gave him the wrong address. But it was his fault that he marked it as delivered, because now Popeyes believes that I got my food when in actuality I didn’t. I have no idea where the food was supposedly delivered to.

I've been trying to get in contact with support about my most recent order but the support chat is broken. I’ve tried emailing different addresses to get a response but I still have not heard back from them. It’s been almost a week now. I’ve attached screenshots of the broken chat and emails I’ve sent to Popeyes with no response back.

I was returning transit from spain on the 23rd august by pegasus airline and visited popeyes at Sabiha airport Turkey. They did not have any food at 10 pm ( only chicken nuggets) not coke or drinks and the staff were really inprofessional and not up to Popeyes Standards.

Instead of appologizing he was telling me to go aways in a very disrespctul manner. Believe it is not up to Popeys standards and especially staff at the airport need to speak English and be professional, not staff insulting people in in bad manners. Thank you

I just visited your Scottsburg Indiana location at the drive-through. My order came to $31.08. They asked me to pull forward and they would bring it up. I pulled forward 23 minutes later I had to park my car and go in and check on the order. First they couldn’t find the order, second when they gave me the order, they thought it was mine. It was all caught in, correct nothing was right. Third, when the manager came up and she got very very very discourteous and rude and she actually got so mad that she rattled up a piece of paper and actually threw it towards the counter and stormed off. The manager was rude. The store was not even busy. There were two people at the drive-through and two people actually in the restaurant. There is no excuse for your employees to treat customers the way I was treated I will never go back, and I will tell everyone I know not to go there.

Popeyes Chicken

400 Perimeter Center Terrace NE

Suite 1000

Atlanta, GA 30346

Re: Notice of Intent to Sue

Dear Sir/Madam,

I am penning this letter to articulate my grievance, seeking resolution before escalating to legal action.

On a certain occasion, I patronized your Popeyes Chicken outlet located on Smoky Hill in Aurora, Colorado. Unbecoming to my expectation, upon consummation I discovered foreign, non-edible fragments in the chicken which neither appeared to be chicken nor fat but brown/red particles. I promptly reported this incident to your customer service team through both, the Popeyes app and the official email.

In response, an offer of bonus points, followed by a promised refund was made. Regrettably, the inconvenience and unsettling experience of likely consuming foreign particles exceed the cost of the meal, and if necessitated medical attention, the cost would have been more significant. To further the matter, this incident has deterred me from consuming chicken henceforth.

I wish to express my desire for an amicable resolution to this matter. I invite you to engage in dialogue via email at [protected]@gmail.com to discuss this situation further. However, should I not hear from you by August 21, 2023, it is my unequivocal intent to file a lawsuit.

This serves as a final attempt to resolve this issue without resorting to legal proceedings. Without your prompt response by August 21, 2023, I am left with no alternative but to pursue legal action. In a lawsuit scenario, I would be compelled to seek redress to the fullest extent permitted by law. This action would include pursuing additional damages, recovery of legal services costs, court costs, and the accumulation of interest.

Thank you, Dorothy R Lateef -303.699.2980

From: Popeyes

Sent: Monday, August 7, 2023 2:24 PM

To: Robin Lateef

Subject: [Restaurant Brands International] Re: Popeyes: Food Quality Issue

##- Please type your reply above this line -##

Your request (9960994) has been updated. To add additional comments, reply to this email.



Emely (Popeyes)

Aug 7, 2023, 4:24 PM EDT

Hi Robin,

We're so sorry to hear about your experience. We've made a note of this case and will make sure we follow up at a development level.

We really appreciate your feedback and are continuously working toward improving our guest experience across all of our channels.

Please let us know if there is anything else we can do to help!

Best,



Robin Lateef

Aug 7, 2023, 10:51 AM EDT

Again, points are not accepted as I would not be utilizing Popeyes app or their service any longer due to the deform meet/object found in my chicken skin while chewing. This is the last request I had this issue escalated to your legal department to rectify the situation without further action.

Get Outlook for iOS



Emely (Popeyes)

Aug 7, 2023, 9:54 AM EDT

Hi Robin,

We hope you allow us another opportunity to serve you in the future and have assigned 550 Rewards Points to your account for you to use the next time you want to place a digital order with us.

To access your points navigate to the Rewards tab on the app or at Popeyes.com and select the items you would like to redeem with your next order. To apply the points to your next order please follow the steps outlined below:

Steps to Apply Your Popeyes Rewards Points:

Go to the homepage of the app and log in to your account

Tap on “Rewards” located in the bottom left corner of the screen

Located under “Redeem Now,” click on the item you would like to redeem with your Reward Points, and then click, the “Add to Order” button at the bottom of your screen

Complete your online order with any other items you would like and proceed to checkout

Please note that Rewards Points will expire one hundred and eighty (180) days after issuance.

Please note that points can only be gained and redeemed for purchases made online or through the app and Popeyes Rewards are not yet available for in-restaurant purchases. For full details, you can visit https://www.popeyes.com/popeyes-rewards.

We hope to serve you better in the future. Please let us know if there is anything else we can do to help!

Best,



Robin Lateef

Aug 4, 2023, 6:34 PM EDT

The amount you're offering is not acceptable. It would cost more for me if I would end up going to the hospital because of this crap that's in your chicken. Please get this to your legal department to rectify the situation soon.

Get Outlook for iOS



Robin Lateef

Aug 4, 2023, 5:30 PM EDT

Unfortunately, $15 is not acceptable. That amount would not even cover medical bills if I didn’t realize what I was chewing. Please get this to your legal department to rectify the situation.

I can be contacted at 303.699.2980.

Get Outlook for iOS



Emely (Popeyes)

Aug 4, 2023, 1:48 PM EDT

Hi Robin,

Thank you for contacting the Popeyes Guest Care Team. We strive to provide the best quality at all times for our guests and are sorry that we did not come through for you. As a first recourse, we have refunded your order in full ($15.24) and we will proceed to raise this issue with our field team for further research.

If you happen to need anything else, please do not hesitate the let us know.

Best regards,



Robin Lateef

Aug 4, 2023, 11:05 AM EDT

As you can also see, I did not eat the chicken.

Get Outlook for iOS



Robin Lateef

Aug 4, 2023, 11:04 AM EDT

Is much more but I cannot open up the tile because it's sticky and gummy and it's very nasty and this is not meat scan. I don't know what it is but it is disgusting and could have made me very sick.

Get Outlook for iOS

Attachment(s)

processed-BEE1A14B-718A-4EAE-A13B-79223BA79A5E-A0D780F4-19FF-43B0-A262-34FEFF3B9261.jpeg.jpeg



Emely (Popeyes)

Aug 4, 2023, 10:10 AM EDT

Hi Robin,

Thank you for contacting the Popeyes Guest Care Team.

We apologize for the issue you experienced with your recent order. Please provide photos of the items from this order so we may better assist you and conduct a full investigation.

We are looking forward to your reply and resolving this issue for you!

Kindly,



Robin Lateef

Aug 4, 2023, 1:43 AM EDT

I’m not sure if you guys think this is a joke or not but if I need to get an attorney, I will this was not acceptable. I was showing this and it was not chicken. I need someone to give me a call 2-3-5-10 dollars is not acceptable. If not, I’ll be more than happy to put it out the garbage and take a picture but again it always make me vomit. I don’t know what I was trying.

Get Outlook for iOS



Jessica (Popeyes)

Aug 4, 2023, 1:35 AM EDT

Hi Robin,

Thank you for reaching out to Popeyes. I'm so sorry to hear about that.

Thank you for taking the time to alert us to this issue. Your feedback is valuable in helping us to continuously work towards providing the best possible guest experience.

For the inconvenience, I’ve applied to your account a $3 off coupon that you may use towards your next order. You can apply it by following the steps below:

1) Navigate to the offers section of the app or website

2) Tap the "Support – $3 off" coupon

3) Tap "Add to Mobile Order"

4) Navigate to the menu and select items for purchase

5) Select checkout to see your coupon applied

Once these steps are completed, you will be able to choose either delivery or pick up. The offer will be applied once you add your items to your cart and go to check out. Please note that this coupon is only applicable to online orders and may not be used inside our restaurants.

I apologize again for the inconvenience. Please let me know if I can assist you with anything else!

Thanks,

Jessica



Robin Lateef

Aug 4, 2023, 1:31 AM EDT

I don’t have photos. I was chewing it and spit it out. Almost threw up is in a garbage and disgusting.

Get Outlook for iOS



Robin Lateef

Aug 4, 2023, 1:30 AM EDT

Issue: Mobile Order - Food Quality

Order Details: Pick-up 8/03/23 11:19 PM

Comments: Gummy fat like a dead baby in the skin disgusting

Items: ['1pc Leg Classic', '1pc Thigh Classic']

Phone: +[protected]

This email is a service from Popeyes. Delivered by Zendesk

[2KKV2V-YM5R4]