Popeyes’s earns a 1.2-star rating from 1337 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Pricing and overcharging
I ordered chicken nuggets and cajun fries, which the fries were $4.99--too expensive. When I got to the window to pay for my order, I handed my card to the clerk who then handed me my receipt, when I noticed I had been charged twice for tax, totaling 20% tax. I asked the employee about it and was told nothing could be done. I then asked for the manager, who...
Popeyes chicken very disappointing experience. Very unhappy customer.
At around 2:30pm on Sept 19,2023 I tried to order the much advertised Ghost pepper wings, was told they did not have any, then tried to order the New Hot wings that has been advertised on TV and also on the signage at the store. Again, they said they didn't have any. So, I then ordered a 3pc combo with red beans and a diet coke. was bluntly told by the...
Read full review of PopeyesService issue
9/19/2023 2:09 pm Store #7362 325 Terrill Road, Plainfield, NJ 07062. I order 2 apple pies, the price posted was $2.99 for 2 pies. The Manager said the computer rang it up for $3.78 and I told him I was only willing to pay the price posted. He refused and I had to argue with him that the price posted was what I was going to pay. He was rude and this wa...
Read full review of PopeyesChicken
Stopped in at Sunnyside Wa location on Sunday Sept 17th for a 4 piece meal of regular chicken. It was by far the worst chicken that I have ever bought at a Popeyes location. Over breaded and flavorless. It’s as if somebody at that particular location has come up with an extremely bad replacement for the regularly excellent chicken that I have found at every Popeyes location I have ever visited. Don’t know what’s going on there… but I do know it wasn’t Popeyes chicken
Desired outcome: Replacement at different location
Store #11683 - I fell at this store..
On September 18, I walked into Popeyes at around 5:30, I walked up to the counter to ordered, after I paid, I told the young man. I'm going to the bathroom to wash my hands. As I was walking towards the bathroom door, I slipped on water that was on the floor by the doorway I saw a large amount of water My toes got tore up and broke the skin and hurt my hip...
Read full review of PopeyesThe Unfairness of The Workplace
Hello,
I'm currently working at a Popeyes Restaurant and I have been working for almost 7 years. I would like to contact the HR department to inform about the situation I am encountering at work. As someone who works in the back kitchen and cuts chicken everyday, I was not provided gloves nor knives by my manager. I had to take my money out-of-pocket to buy supplies for my own job. Moreover, I feel that there is an unfairness treatment from my manager because she would always calls out my mistakes, even the smallest one. For example, she told me to clean the back kitchen after work, and when she went to check, she spotted at a very small spot and told me that I did not do my job well even though I cleaned the entire kitchen. There were some of my co-workers that work with me at the back but she would always make me do more work than them and often gets frustrated with me.
Discrimination
On 9.17.2023 at 8:25 I went to location in Haslet to pick up a doordash order. Store was open till 9. Blond male employee refused to let me in or go thru drive thru to pick up order even though about 10 other cars were in line. Doordash help called to verify and found the boy cancelled the doordash order saying he could not complete it even though he wa...
Unprofessional service
I pull up at approximately 10:42 and begin to give my order snd before I could finish I was told to pull to window. I gave my order and again before I could finish I was told to pull to parking spot to wait for my food. No one was behind me at the time. When she brought my food there were no condiments, no napkins.. I ask for a blackened ranch and she say that'll be 27 cents I told her don't worry about it and left.. Got home and also realized she didn't even give me a receipt smh
Desired outcome: Please refund or even a free meal for next time at a different location would be great.. My total was $10.10... You can reach me by email at [protected]@gmail.com or my number is [protected]...thank you
Work Environment
On 09-16-23 I am an employee. This has been going on a while but today was very apparent. So today Assistant manager Mrs. Dreeka, and two other managers Mrs. Gloria and Mr. Williams spent the whole shift making basically bullying me. Calling me a [censored] up, laughing at me. Calling me sorry. Just being bullies, it was disrespectful and against the COC
Read full review of PopeyesManager to employees untrained and substandard service.
First encounter with popeye restaurant on martin luther king blvd., st. Petersburg florida. Placed order made us wait 30 min. Presented a bill for 32.00 our order was around 15.00. To add to this order wasn't even close manager said sorry. We didn't check order still wrong. Second encounter same issue long wait outside in car had to go in order still wrong. 3rd time. At drive thru, person took order said we ran out sides only have french fries. It's 6pm. I agreed got to window paid. Then told a 4 mom wait. I said i'm not leaving you left me out front for 30 min before. 10min 15, then 20 so I got out of my car walked up to window showed my receipt. Had no clue looked at his mgr. Mgr rushed to fix order said sorry. I let everyone there know how inefficient they were. You run out of side order food no rice no mash no cole slaw.. Really that's a first for me. Got food home chicken was fine fries were like rubber not fresh, biscuits hard. Lots of cars kept leaving. My name is june hill [protected]. I'm sure they didn't care. Don't want anything just thought you should know.. I'm guessing their sales reflect exactly what i'm complaining about. I was excited when the came to my area. I will try one of the other 2 much further away but never this one again. Y, realize you have people sitting waiting for their food. My meal and said I will never come to your place again. I don't want anything. You cant make this stuff
Desired outcome: That you take a look put out a survey in that area. I am certain I'm not the only one so many people left right after hearing the news no sides available.
Received the wrong order.
Hi, just wanted to complain on an order I placed at the Popeyes location on willow st in Long beach, ca. I ordered a 10pc family meal. When I got home and opened the box I noticed that my order was wrong. The server gave me all chicken tenders. I know we all make mistakes but it's was an inconvenience for me to drive back. Please have your staff double check orders that's all.
Read full review of PopeyesNot getting what I ordered
I ordered a 12 piece nuggets and unsweet tea. It was over $11.00 I had to back up to the window as they neglected to give me my debit card back. There were 6 very over breaded nuggets in the box and never realized it until I was eating the food. There were 6 actual pieces of chicken total! The phone number does not work although it is listed on their website.
Read full review of Popeyesservice all around
order 551 , drive thru, 350 east nine mile rd. pensacola florida popeyes #31-2762, monday sept 11 2023 527pm... 2 x 4 pc with coke. $31.15 i even have it on dashcam, went thru drive thru, ordered, then got pulled, not many cars there to begine with lol, then was told dark meat would take 13 min to cook. They didnt even ask to begine with. You cant tell me that the brass dont know how this store is being ran. is it just a write off store?
Desired outcome: doesnt really matter, wont ever go back. Been going down for years, and noone will fix the problem. but just figured i would let other people know.
Decor of restaurant not clean ,poor customer service, missing food item.
09/10/2023, 5:19 pm, Store#5394, [protected],20919 W. eight mile Det. MI.48219. upon entering door was not clean white streak marks. Glass barrier separating customer from worker was disgusting looked like red pop had been thrown at it and grease like streaks. The menu board was completely blank. Person taking order was having a hard time Host...
Chicken that had hair under the skin
I went to store#125 on 9/16/23 I order a two piece meal, when got home i peeled the skin off the chicken and it had hair in it, the next day i went back to the store with receipt in hand, and ask to speak with a manager, I gave her my receipt and showed her a picture of the chicken with the hair, she then ask if I had the chicken with me, I explained to her that I put it in the trash, she told me there was nothing she could do cause i needed to bring the chicken back, I told her they had already picked the trash up, I ask for the corporate number and she gave it to me, I reported this to corporate twice and got no response. The area manager was to call me. It has been several weeks and still nothing.
Desired outcome: I would like a refund are at least replace my order i still have my recepit,
Service/Beverage quality
Service at this place is not the best. Even when they repeat the order you exactly what you wanted they still get it wrong. Correct them at the window to double check it was right again. My order was a Spicy Chicken Sandwich combo side was supposed to be mac n cheese but instead got mash potatoes and gravy. The 12pc nugget meal was correct with the biscuit...
Read full review of PopeyesTheir crappy people they hire don't care
Hello corporate, lastnight I ordered popeys off of doordash.. The popeyes on 13795 blvd in newport news va.. I am truly disgusted with the lack of care of the people you hire... They are the typical class a americans, they dont care about anything or anyone and, they clearly disreguard or care of "your" customers, I ordered the chicken sandwich with bacon...
Cleanliness
I wanted to bring attention to the lack of cleanliness at this restaurant. I ordered and as I drove around to the window found it to be do dirty it was gross. Then as I frove all around to leave noticed ALL the windows were dirty and smudged. Was concerned about what condition the kitchen was. If the owner doesn't care about what we can see. What about what we can't see. Won't be back Don't want to get sick
Read full review of PopeyesUnpaid invoices
The Popeyes store in Athens Texas was being fined by the city of Athens for not mowing their grass. I felt sorry for them and agreed to send my 16 year old son to mow the facility for them at a rate of $100.00 because they said they cold find anyone. After mowing it three times, once a week, they found someone to mow the grass. My son spent four hours mowing each trip plus his gas and equipment use even though we are not financially able to do this. It has now been over three months with no payment. We have sent in invoices three times and W-2's twice. I have made numerous personal visits to request payment and made phone calls to ask for the money. Please help us get paid for this job, I do not want to, nor do I want anyone else to have a bad opinion of your company.
Desired outcome: Pay the owed invoices
Popeyes chicken
On September 4, 2023, my husband and I decided to try a Popeye's fast food restaurant. We were anxious to try the restaurant, and had coupons, which was an extra incentive to go. We each were supposed to have three chicken tenders, a biscuit, a side and a drink. The chicken was so sparse and stringy, and had so much coating, we each had maybe 5 solid bite...
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Popeyes contacts
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