Menu
For Business Write a review File a complaint
Popeyes Customer Service Phone, Email, Contacts

Popeyes
Reviews and Complaints

popeyes.com

Learn how the rating is calculated

1.2 18 Reviews 1319 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Popeyes Complaints 1319

ComplaintsBoard
M
10:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Mary Huff and I have been a long-time customer with Popeyes but recently had two experiences at 21990 Pacific Highway South, Des Moines, Wa 98098 phone number [protected] the 1st date was 9/24/2023 at 5:47 PM and the employee who was Spanish told me that they did not have any more spicy breast but look through the chicken and said I found a...

Read full review of Popeyes
ComplaintsBoard
B
4:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Sunday, Oct. 1st. Around 3:25 3:30 ish.. I went thru drive thru get a pick up for someone. The manager Desiray Butlar had a very nasty attitude bc of whatever personal reason. I guess my girlfriend. I don't know bc I rarely even know her but she has a nasty attitude as well as threw the box of chicken at me. Hopefully it's on video. That was disrespectful uncalled for unexplainable and most of all unprofessional.

Read full review of Popeyes
ComplaintsBoard
W
3:32 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This service provided by this store is horrible. The complaints are numerous. They often get the orders incorrect, whether it be in the drive thru, in-person, or door dash. As a member of the community, we are tired of this treatment. It has become accepted-that if you order its going to be incorrect, be prepared to return to the store or chalk it, cause...

Read full review of Popeyes
ComplaintsBoard
M
12:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Popeyes Promotion Advertised

An Ubereats order was placed on 9.27.2023 for the Popeyes Big Sandwich Bundle Family Meal. During this time Popeyes had an advertisement for their Ghost Pepper wings. If a $15 dollar or greater order was placed then, the customer receives free Ghost Pepper wings. I received everything in the Big Sandwich Bundle but, the Ghost Pepper wings were not in the bag. I am asking for this promotion to be honored, please.

Thank you.

Desired outcome: I would like the Ghost Pepper wings. Order# 94DB0.

Read full review of Popeyes
Hide full review
ComplaintsBoard
A
11:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called the Popeyes Fried Chicken on Lamar Avenue at 2235 Lamar Ave, Memphis, TN 38114. The person who answered the phone hung up on me twice. I called to ask about the specials that were currently available. This person seemed as if she did not want to be at work. She was highly unprofessional and a bad representation of the Popeyes franchise. With the...

Read full review of Popeyes
ComplaintsBoard
K
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First of all I love the food. That is not the issue. The problem is when you put out a coupon for $22.99. You tell them you have a coupon at the window and they state I will have your total at the window and it comes out to $39.03. I don't want to sound like I'm Karen but hey I'm no chump either. What is going on here does each store just adhere to whatever...

Read full review of Popeyes
ComplaintsBoard
L
5:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went in with coupon in hand and the Manager told the cashier No substitutions only what the coupon rings up for. Well it rang up a wing and a leg. My coupon shows a picture and reads 2 Pc signature chicken, reg. side, biscuit & small drink 5.99 plus tax. The picture shows a thigh and a leg. The cashier the took a stack of coupons he had to the side and...

View 0 more photos
Read full review of Popeyes
ComplaintsBoard
H
5:42 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ordered #1 combo at Popeyes # 4692 Drive through Holly Springs, MS. After waiting 20 minutes received my order and left. Got home and bit into the sandwich and what a surprise. The chicken was not cooked thoroughly. The meat was essentially raw. This occurred on September 27, 2023, at 3:15 PM. Host # 70085, ticket #689 Popeyes Louisiana Kitchen Store #4692 619 Highway 7 South Holly Springs, MS 38635

Read full review of Popeyes
ComplaintsBoard
K
3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello I am a doordash driver I came into Popeyes I told him I was picking up for a walker T the woman at the register proceeded to tell me to cancel that order because they didn’t have ghost pepper wings and I told her that I can’t cancel the entire order until I call the customer and ask them if they still want their other meal she said no very rudely that...

Read full review of Popeyes
ComplaintsBoard
F
1:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First let me say I have enjoyed Popeye's chicken for over 3 decades. I live in Ocean Springs, Ms and at least 3 times a month I visit the Ocean Springs Popeyes. My usual order is 4 piece all white spicy to go. But something needs to be brought to your attention. At least 85% of the time the order is messed up, by either a 3 piece given usually, breast...

Read full review of Popeyes
ComplaintsBoard
B
8:19 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used to work at Henrietta, I was being told to stop supposedly telling an employee brother mean stuff but I wasn’t. So I went to my boss, told him to tell he’s employees to stop being rude to me because I wasn’t even talking to him. So my boss didn’t do anything even I told him that the other employee had a gun, he didn’t care or didn’t even watch the...

Read full review of Popeyes
ComplaintsBoard
T
5:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Tommy Coleman. [protected]. I went to Popeyes today 9/25/23 around 3pm. and ordered a 14 pc mixed chicken meal with mild chicken, mashed potatoes and cole slaw with 7 biscuits with coupon code 1101. I received 5 thighs, 3 legs, and 6 wings with no breasts, which I particularly don't care for dark meat, so I wasn't happy with my order at all. I...

View 0 more photos
Read full review of Popeyes
ComplaintsBoard
P
1:50 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Wednesday 09/20/23 at approximately 5:30pm I order a meal 2 piece meal thru the drive thru, before leaving the parking lot I look to make sure that my biscuit was in there, like always they forgot my biscuit. I went inside to get my biscuit and when I look over at the worker I notice the cook was not wearing gloves and he was wiping his nose with hi...

Read full review of Popeyes
ComplaintsBoard
L
11:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My incident occurred September 22, 2023 at 7:39 pm at the 6th avenue location in Tacoma WA. My pick up code was 4688 When I was spoken to over the intercom I gave that number but it wasn't understood so I repeated it. OK.. then I was asked original or spicy, I said spicy but no reply... I know my voice tone does not carry well athrough these systems so I...

Read full review of Popeyes
ComplaintsBoard
K
6:58 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband also witnessed the interaction. I ordered on line to pick up inside. They had the doors locked they said for remodeling. No remoldeling. I knocked on the door. They lady would not come over to talk to me. Just yelled that I had to wait in the line. I got in line and waited for 15 minutes. The cars were not moving. There were only 3 cars. I had...

Read full review of Popeyes
ComplaintsBoard
L
6:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sept,23 2023. I was there about 330 my husband and I went in to eat. After we ordered he took a seat and I used the restroom which was dirty and smelled of urine. I sat down and waited for our food. The ceilings are covered in possible black mold throughout the dining room. It made it very uncomfortable to eat. One worker was on break and kept touching her...

Read full review of Popeyes
ComplaintsBoard
B
4:28 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Complaint #2 On 9/20/23 I went into Popeyes to purchase your delicious crispy chicken sandwich. After preparing it, the server put it in an aluminum foil bag. I also purchase fries and a medium drink. I proceeded to my home about ten city blocks away. About twenty minutes I procced to have my dinner with my Popeyes sandwich. I remove it from the foil bag...

Read full review of Popeyes
ComplaintsBoard
C
2:36 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Wednesday, 9/20/23, I ordered a 10-piece chicken with 2 large sides and biscuits family meal from Popeyes and did not receive my complete order, items were missing and therefore I didn't have enough food to feed my family. We live 15-20 minutes from the Popeyes at 3410 Olney Laytonsville Road Olney, Maryland and it was too late at night to drive all the...

Read full review of Popeyes
ComplaintsBoard
S
5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I never got a response from Popeyes about my slip and fall accident on 9/5/23 but yet they responded quickly to all the roaches in the restaurant I was hurt still in pain I had to get x-rays done I fell on both arms, my left knee and twisted my sweet no one helped me up no manager didn't even ask how i'm doing but laughed about it but now another restaurant is shut down because of roaches they respond quick

View 0 more photos
Read full review of Popeyes
ComplaintsBoard
B
1:20 pm EDT

Popeyes Service Alexis at Popeyes in Port Vincent

Call me about your screaming employee details she was pissed my husband asked where was the extra biscuit we paid for she said we didnt and that she was sorry he was always in a bad mood every time he goes there we left seen on receipt we paid for the biscuit that she lied and went back she then screamed her head off at me after i went in to get the biscuit and blamed my husband for her attitude

Host 60073 Alexis 9/20/2023 525 pm

She needs to be fired she doesnt need to work with the public

Desired outcome: fire her!

Read full review of Popeyes
Hide full review

Popeyes Reviews 0

Looks like Popeyes has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Popeyes, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Popeyes

Screenshot Popeyes
Popeye's is a popular fast-food chain that specializes in serving delicious fried chicken and seafood dishes. The company was founded in 1972 in New Orleans, Louisiana, and has since expanded to over 3,000 locations worldwide. The restaurant chain is known for its signature spicy chicken sandwich, which has become a fan favorite across the globe.

Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.

The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.

In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.

Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

Overview of Popeyes complaint handling

Popeyes reviews first appeared on Complaints Board on Jan 9, 2007. The latest review Customer service was posted on Dec 9, 2024. The latest complaint Shorted chicken from 10 pc box missing 3 Thighs was resolved on Nov 05, 2021. Popeyes has an average consumer rating of 1 stars from 1337 reviews. Popeyes has resolved 47 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.8
1858 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Popeyes Contacts

  2. Popeyes phone numbers
    +1 (800) 767-3937
    +1 (800) 767-3937
    Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number
    +1 (731) 427-6970
    +1 (731) 427-6970
    Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number
    +1 (404) 459-4450
    +1 (404) 459-4450
    Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number
    +1 01902117336
    +1 01902117336
    Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
    More phone numbers
  3. Popeyes emails
  4. Popeyes address
    400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
  5. Popeyes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Popeyes contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.