Popeyes’s earns a 1.2-star rating from 1335 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Popeye's Customer Service
Today, October 20, 2023, I attempted to contact the Popeye's Corporate office to file a complaint about a repeating problem with a particular restaurant location in Henderson, Nevada.
BUT, the Popeye's Customer Service Number is a WASTE OF TIME! Each choice goes round and round in useless circles and you are never able to speak to anyone. THAT is NOT customer service. Even choosing "a team member" as a choice gets you NOWHERE. My complaint was about a local Popeye's crappy service--good to know it is actually company-wide.
Desired outcome: Get an option to allow customers AND employees to be able to SPEAK to a real person. No wonder why the service is so bad in the stores.
service
on Thursday 10/12/2023 at 7:52pm Store #9157 I ordered 3 piece white and said 2 breast and one wing with a 8 piece nugget and coleslaw. I repeated my order twice at the intercom and then before I paid repeated order at the window and was told that is what they have. Asked once again and whoever the manager was treated me as if I was an inconvenience for asking about my order stated" she should have said that at the intercom when she was ordering." Which I repeated my order several times and still got yelled at as if it was my fault. Then she proceeded to say that it will be an extra $1.50 which was not an issue. The customer experience was horrible. If this is the way that a customer is treated why would I ever return to your establishment? For every cruel and unprofessional encounter at least 10 people will know about it and then they in turn become 10 fold. Please train your employees that the reaction for requesting and paying for product should not be to yell at the customer.
Desired outcome: Employee training to properly interact with customers
Filthy, unkept
We travel the U.S. and always enjoy your chicken and accompaniments. Unfortunately, the worst facility you have is just a few miles from 1 of our homes and it is so filthy, we travel 18 miles to a different location. Surely you have a management team to keep up with Popeyes standards for the franchisee. The location at 2330 S Broadway, Edmond, Ok. i...
Read full review of PopeyesDisrespectful Manager on speaker
Went to popeyes in Northport, Alabama this am at 11:13 am. Drive thru lady was very rude and disrespectful as always. I was stating per my previous that I had a coupon #4082. I was trying to tell her that I wanted a leg and a wing. She stated ma'am we have to ring up the order and then go back and customize it. Which was fine, however, she kept saying it...
Read full review of PopeyesCustomer service the entire store
We have been to this particular Popeyes numerous times. Every single time the service is terrible! We have waited every single time for more than an and half for our food. And then they come to let us know that they didn't have what we ordered they were out! Poor very poor management. I am pretty sure most of the employees are under the influence of something! What a disgrace to Popeyes. But the one in Marion, Illinois is down right an embarrassment!
Desired outcome: FIX YOUR BUSINESS! Popeyes is something everyone loves. This place has no respect, integrity, professionalism, caring and definitely lacks engagement!
“Henry” #2. I was told both managers are named Henry. One has an island accent. The other has glasses and gray in his beard.
After working 12 hour shifts for 8 days, I visited Popeyes drive thru, located at 1678 Mountain Industrial Blvd Stone Mountain/Tucker GA 30083/4, at approximately 1715, Thursday, 10/11/2023. I ordered a family meal using a coupon code. At the window, the manger, wearing glasses and had gray in his beard, approximately 190 lbs and late fifties, took my...
Read full review of PopeyesFood quality
I today 10/13 @3 p.m. visited the Popeyes on Main Street in Jacksonville, Fl. 32206. I ordered a 12-piece meal. I had to wait 15 minutes due the mild was out. I received my order but next checked the contents until reached home in Saint Augustine Florida 32092. the meal was dark eat no wings or breasts. the chicken and fries were undercooked and soggy. I...
Read full review of PopeyesService
My wife ordered, for us, a 4 piece and 3 piece spicy white with a sprite and tea at the 14575 Wax Rd, Baton Rouge location. When she arrived home, my 4 piece order had a thigh, a leg, breast and a wing with the wrong drink (Coke). My wife had Breast, Leg and wing and the correct drink (Sprite). This has happens 40%-50% of our orders and were tired of it. I...
Read full review of PopeyesOrdering Wait time plus
Oct 11th at the Popeyes in McComb Ms ordered in Drive Thru and had to wait over 5 minutes to be told to drive forward & wait at the front of the building, which didn’t bother me it’s not unusual but I set there for about 25 minutes (I didn’t get out ithere was a light shower and having recently had back surgery I didn’t want to chance a slip on the...
Read full review of PopeyesService
The general manager is very rude when you walk in the crew as well as mangers is cursing the other day the general manager and the assistant manager was outside fighting the crew was outside as well leaving customers in the lobby and drive thru I just left that location has gone down I hate going there it is close to my house I live right across the street...
Read full review of Popeyesfamily meal
restaurant located off Colfax 11097 came in and ordered a family meal with two sides the fries were cold the mac and cheese however was amazing the 12 piece family meal that i paid for only had 10 pieces of chicken in the box and it was not hot and fresh as i would have liked it i would like the chicken and hot fries replaced or a coupon of equal value for the price i paid with a unsatisfactory meal
Desired outcome: please replace the meal I hardly ever complain but the amount of money spent something must be done about it my email address is [protected]@gmail.com
Poor costumer service
Popeyes # 11713 10/07/2023 gave order at 4:08pm. Got order at 4:34pm. Order number 6. They are ignoring the drive through and costumers as they came in and wait. Manager is hiding in the back not helping get orders out/taking orders. They are standing around doing nothing. Workers around the food are playing with their hair over the food. This is unexceptable. I suggest better training and maybe better management.
Desired outcome: Not to be ignored, greet all costumers (including the drive through) and wear hair nets/hats.
I advise you to fire the current staff of this franchise and hire a whole new team
I am originally from LA and know what Popeye's chicken and fixins should taste like. I am 65 years old. The Popeye's on North Tryon is the worst and most ghetto store I have ever visited and should be shut down. It has the most ghetto and unprofessional 3 employees working the store. I was the only person in the drive thru, but still had to wait 5 minute...
Read full review of PopeyesVery poor service
My husband went to our local Popeyes fried chicken here in Jasper to place an order. When he got there, there was only one customer and several employees behind the counter including what he thought was the manager. Regardless, what took place could’ve been avoided. No one asked him if he had been waited on and they all seen him standing there. It was not...
Read full review of PopeyesService
I'm writing about the at 100 Debaun loop Chesapeake va 23320 the general and assistant manager is always outside fighting when they not fighting each other they fighting customers the police is always getting called there and ppl shooting from inside Popeye's out the window at ppl just a few months ago a bullet hit the arbys window I had stop going there...
Read full review of PopeyesPopeyes chicken
I went to Popeyes about 2 months ago and my food and service was terrible. I ordered for 2 meals which was prepared incorrectly and food was old. I contacted the store with no resolution. I contacted corporate and I was told I would receive a gift card in the amount of my order and I never received it. I reached out again and was told to download the app and a credit for 2 meals would post there that never happened. I don't have 25.00 dollars to waste on terrible service or food.
Desired outcome: Refund or gift card.
incorrect order and no receipt given to customer
At the Alpine Ave - Grand Rapids Michigan
On Tuesday 10.3.23 about 5:30 pm I went through the drive-thru and ordered a 3-piece tender meal. The gal taking my order was very patient as the menu had changed since my last visit. When I arrived home 25 minutes later I had three pieces of dark meat. This shop is the only one around and occasionally I have to have some spicy fried chicken. But more often that not I am disappointed either in the food or the service. Also, they never give receipts.
Desired outcome: I want this shop to clean up its act. Offer people a receipt and let them take or refuse it. And get a better ordering system if you can't hear what people are ordering. I would like either a refund or a replacement meal.
5 can eat for ? chicken
Hello, Today, October 2, 2023, I purchased a 5 can dine at the Fairview Heights, Illinois location.
When I got home and opened the box I just stood there trying to figure out what I got. The breast looked fine and the 2 legs were small but then I saw what looked like a chicken nugget. No, to my surprise it was the thigh. It was so small and the wings were identified only because they looked like wings but they were tiny also. Why is this location selling such small chicken parts? You need to talk with your supplier. You are ripping off your customers with these small chicken parts that look like nuggets. Like I said in the beginning the breast is still a nice size but the rest is unbelievably disappointing. Thank you for your time. Oh yeah, taking it back to the location was out of the question because I live 46 miles away. My treat when I go to this location is getting Popeyes chicken BUT?
They don't have available what is on popeyes menu and over cooking the chicken
My name is Mary Huff and I have been a long-time customer with Popeyes but recently had two experiences at 21990 Pacific Highway South, Des Moines, Wa 98098 phone number [protected] the 1st date was 9/24/2023 at 5:47 PM and the employee who was Spanish told me that they did not have any more spicy breast but look through the chicken and said I found a...
Read full review of PopeyesService
On Sunday, Oct. 1st. Around 3:25 3:30 ish.. I went thru drive thru get a pick up for someone. The manager Desiray Butlar had a very nasty attitude bc of whatever personal reason. I guess my girlfriend. I don't know bc I rarely even know her but she has a nasty attitude as well as threw the box of chicken at me. Hopefully it's on video. That was disrespectful uncalled for unexplainable and most of all unprofessional.
Read full review of PopeyesPopeyes Reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024 - View all Popeyes contacts
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