Popeyes’s earns a 1.2-star rating from 1337 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Customer service
I am so sick and damn tired of these lazy workers who wanna give everyone that’s orders a attitude. This establishment literally will hire a roach off the street. These workers are lazy, rude and arrogant. They never have what I would like to order and that would be okay if they didn’t make you wait a damn hour to order. I’m done with Popeyes for good...
Read full review of PopeyesService at the Popeyes on Highway 43, Saraland AL
On 2-9-2023 at approximately 4:15 p.m., I went into the Popeyes on Highway 43 in Saarland, Alabama to order chicken. There were two other customers before me who had already ordered, and another customer waiting at the counter to place his order. There was a girl working the drive through and doubling as counter clerk. A manager filling orders and two young...
Read full review of PopeyesRestaurant employees and service
2-9-23 4:00 pm. went to the Popeyes at 43392 U.s. Hwy 27, Davenport, FL 33837 The dining room was not busy when we arrived, and an older pair of ladies ahead of us. Looked like a shift change because there was a lot of traffic in and out of the kitchen and keys being tossed across the counter by the manger in the grey shirt. And workers kidding around...
Read full review of PopeyesWrong order.
I am reaching out to file a complaint on Popeyes Dublin Ga. location. I placed an order this evening through the drive thru window 2-9-2023 @ 5:59pm. I attempted to order a 12-piece tender only, which this location never has available. The employee confirmed with the cook the quantity of tenders available and placed the order. Not to mention, there was also 25-minute wait in the drive through... finally an employee brought our order out to the car. After making it home, 30 minutes away, we realize they only gave us a 6-piece tenders. I called the store and spoke with the shift manager - She stated there was no record of the order placed and to come back to pick up the additional 6-pieces. This is an absolute inconvenience as I live 30 minutes away and requested a refund. Then, after providing all of the information on the receipt. She states she could not find the receipt in their system. This location needs to be audited as the service is unacceptable.
Please refund my order. I have attached a picture and the receipts given.
Desired outcome: Please refund my order, many thanks!
Today, 2/10/2023 at 1:55pm I presented to Popeyes in Dublin Ga. to follow up on the wrong order complaint from 2/9/2023 after being informed by shift manager 2/9/2023 that the store manager, Cassandra Washinton, would give me a call to discuss my wrong order issue for 6-tenders being given when I paid for a 12-piece tender. (Technically paid $20.51 for 6-tenders).
Today, Cassandra happened to be working, so I informed her of the issue and showed her the picture of the receipt that I uploaded in my previous complaint. I also explained to her I called and that the shift manager was unable to retrieve my order in their system. And, that I had already filed a complaint online about this. Cassandra response "if you already filed a complaint, why are you here asking for a refund, without you giving me the opportunity to fix it." I responded that the complaint was filed as I was told the manager would call me 2/9/2023, and I never received a call from anyone. (Now it's 2/10/23 @ 1:55pm, still no call). Cassandra explained that there was nothing she could do as once the register is shut down, there is no way to pull the transactions from the previous day. She stated the shift manager doesn't know how to refund transactions anyway. And when she did make it to store, the register was already pulled... and she was at home sick last night. A very unnecessary and unprofessional discussion that does not address the issue. I asked her for the District Manager's information to assist with this. She would not provide her name, but Cassandra called the DM and seems per the discussion, the District Manager solution was to give the additional 6-tenders. Which is no longer needed, I ordered and needed 12-tenders the night before. I requested a refund as I no longer needed 6-tenders to be replaced. So, I just left as an unsatisfied customer. The service here is absolutely awful - They are basically stealing my money from customers.
Customer service
On 2/8/2023 approximately around 3pm me and a coworker walked in to grab some late lunch as we are both nurses, door was opened and we walked in to order, 3 young ladies at the Wadesboro NC location Anson County told us that they are only doing drive thru orders no walk ins, on this day we were out of office with one patient on an appointment and we were...
Read full review of Popeyes3 whole wings
I went to Popeyes #[protected] Jensen Dr Houston, Tx 77093 on February 9, 2023 at 10:28am. I ordered 3 whole wings. I was told the cost was $8.41. I told the employee that I didn't want the 3 biscuits that appeared on the screen. She said the cost is still $8.41 without the biscuits. So, I said give me the biscuits too if the cost will not change. My receipt...
Read full review of PopeyesFood
This is the 3rd time I have went to the Popeyes in Spring Tx and they have yet again not given me the correct order. It’s cold and raining here in Spring Tx and I get home to discover that they did not give me the correct order. I’m convinced this location should just stop asking customers what they want and just giving them what they want customers to have...
Read full review of PopeyesComplaint about w2s at popeyes
Was told by employers and managers I can not receive popeyes w2s in the mail that I will have to pick up at popeyes so if I not pick up I don't get and that's illegal will need w2s mailed to my address i'm jacob campo very frustrating my complaint is sure and i'm not lieing. Its not my fault so please submit this ticket at these popeyes w2s at both popeyes
Desired outcome: w2s sent to my address or thrrw email
Awful tasting chicken
Jan 31, 2023, 03:51 pm I was passing thru Shorter, AL and as always when leaving the casino, I stopped at Popeyes. Immediately, I noticed that there were four employees outside in a huddle. When I was at the drive thru, no one came to the speaker but there was one lady struggle alone at the drive thru window, so we went inside and placed our order to go...
Read full review of Popeyes12 piece family meal
First of all, I love Popeye's. Unfortunately, the last few times I have visited my Popeye's it has been disappointing. We ordered a 12 piece family meal with 2 large sides, and six biscuits. It cost $42.00. I don't mind paying for a good meal, but the meal we got last night was terrible. The chicken legs were so small that there was hardly any meat on them...
Read full review of Popeyes10 piece spicy chicken meal purchase Laveen AZ $33.00
I went through the Drive Through at the Popeye's at 35th Avenue and Baseline Road in Laveen Arizona on February 6th at approximately 1:15PM. I order the 10-piece family meal for $28 dollars and change. My total was close to $32. I declined a receipt. My credit card was under John H Knight. I drove two miles home. Issues: 1. I ordered the chicken spicy. It...
Read full review of PopeyesTo be made whole fact is the Kingston location is a fraction of what popeyes should be
1. 1 out 2 soda machines are not working 2. No Coke or Orange soda, and the coca cola vender was across the street Friday. and earlier today at burger King 3. I tried to use my 25 dollar gift car like I tried in the end of October, end of december, for some reason Your pin pad does not work with gift card, but you have my credit card number which I wa...
Read full review of PopeyesRude employee
Sunday, February 5th around 3pm at your 11611 location in Houston. Your drive thru order employee needs extensive training. The young man was very rude while taking my order. And when I asked for the manager he said he was the manager! Hopefully that was a lie. The main purpose of this complaint is to make sure young employees get the proper training! My last visit to Popeyes chicken.
Desired outcome: Proper training of young people and an apology would be nice!
Putting up fake phone numbers for stores
They just opened up a Bushnell Florida store and added a FAKE phone number to the location. They don't do online ordering so I assume they don't honor deals from Popeyes. Would've nice to have a working phone number for an actual supposedly opened business. I drive 15 to 20 minutes to go to the Wildwood location at least they have a phone tho they take up to an hour to pickup a pre-ordered paid for order.
Desired outcome: Working phone number,online ordering and to except Popeyes deals.
Seems their phone was off the hook and they except deals so disregard my complaint.
This section is worthless.
Order #651 Date 2/3/2023 Time Approx 1400 Ordered 3pc tenders (entrée only) Unsweetened tea (med) 1st issue: Total came to just under $10.00. Seemed like over-charging but the girl checked and that's what it is. At those prices, I won't be returning. 2nd issue: After discussing the cost of the meal, I handed her a twenty dollar bill. She gave me change...
Read full review of Popeyesadvertisement practices
My Popeyes location in Monticello N.Y. offered a 10 piece family deal for $19.99 + tax. It was to include a 10 piece chicken,2 large sides and 5 biscuit. It clearly said phone in or app. order. I work for a local Automotive repair shop 20 minutes from this location. We all chipped in to purchase 2 of these deals. We tried to call the order in and was told that the order was to big and to come to the store. We sent someone to pick our food up expecting to pay $40.00 plus tax and were told that order was online only or by phone. We were charged $73.94. When explaining that we tried to order by phone and was told the order was to big and then told that order did not apply to this store. We are very upset that we were taken advantage of and led to false claims or mis-leading discounts. We would like this resolved and over with. We will no longer be purchasing Popeyes chicken and will be going to K.F.C. RIght across the street.
Desired outcome: Resolution or Honor your advertisement. My e-mail address is [protected]@yahoo.com My Name is Gerald Irwin./ Thank you.
Service
I went to Popeyes 1710 S Glenstone Ave Springfield, Mo.
First, I had to wait to get my order. was told to pull up had to wait 25 minutes.
When I did order I ask for Blacken Ranch 4 of them. When my food was brought out I ask if she put the blacken ranch in there she lied to my face & said yes!
?I told here there was none in my bag so I had to wait again and she came out with 3.
I had did the survey & had 2 free pcs of chicken coming paid for the large drink & did not get my chicken! I spent 38.945 on lunch was late getting back because of the wait. got cheated out of my Food! Very upset!
Desired outcome: I want what I ordered & paid for & did not get & that was my 2 pcs chicken & biscuit & better service!
Customer service
There needs to be a replacement of staff at the Popeyes location on Mableton Pkwy in Mableton, GA I’ve been there on 3 separate occasions and service has been horrendous each time. There must’ve been at least 4 vehicles in front of me in the drive thru and the staff was telling each potential Customer that they were close, problem was it wasn’t even 9:30pm...
Read full review of PopeyesService was racist
I work for Doordash and was picking an order up. I was told to wait 3 minutes. No one else was in the store, I sat down to look at my phone. Paul the manager lurked behind me as if I was stealing. Hes Black and Im Yellow. A Black customer walks in orders. Paul was supposed to finish my order 1st. Paul helps the Black lady 1st then ignores me. I have to wait...
Read full review of PopeyesFood
Approximately 4:30pm on January 31, 2023 I went into the Lobby of the
Popeye's located at 602 Havendale Blvd., Auburndale, FL 33823.
I ordered a 10pc, spicy chicken meal, at which time I paid with my debit card
in the amount of $44.92. The 2 sides were mash potatoes n gravy and
redbeans and rice along with 6 biscuts.
I was never given a receipt.
In the 10pcs of chicken, only 1 breast, 2 legs, 2 thighs and 5 wings which were
dry from sitting under the light. The side which contained the beans and rice...
only about an inch at the bottom was beans the rest of the container was rice.
I had to discard the whole container as I could not eat it as it was dry and had
been sitting for awhile also.
If I had been told they were almost out of spicy chicken I would have been more than satisfied to take the non spicy but, was not given that option.
All in all, it was unsatisfactory!
Desired outcome: I would greatly appreciate a replacement of the entire meal.
Popeyes Reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Popeyes contacts
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