Popeyes
Reviews and Complaints

My husband went through the drive thru at 10503 Broadway Crown Point, Indiana 46307 #13791. Ordered a 16 pc. family meal, went through drive thru fairly quickly. Check his bags and the 2 mashed potatoes and gravy were missing. He went all the way back into the store and they gave him the 2 sides no problem. Drives 29 miles home and we start to serve up the food and realize that our 16 piece is only a 12 piece. We were missing our 4 wings. So I called the store and the gentleman told me that I would have to bring my receipt and the box of chicken back to the store. I proceeded to tell him that I live 29 miles away from the store and asked if I could send my son there to get the chicken? He started to tell me that I coiuldn't do that because I would have to bring the chicken box and my receipt back to the store. I told him yet again that I live 29 miles from there and than he told me I could send my son in with a picture of the receipt and they would give him my chicken. I am not at complaining about how the food taste or anything like that but I am complaining about the service. My husband said he was the only one in the drive thru and there was no one inside the store. Don't quite understand what the problem was or is. But apparently they need some extra training.

We have a location in Hockley Texas, store number 12607 and have had very bad food and service our last 4 visits. Our last visit on [protected] was the worst so far and we became very sick from the chicken we ordered. The chicken was old and dry and almost black by the bone of the thigh and once I noticed the color did not continue eating it and discarded it. About midnight I started vomiting over and over for 8 hours and diarrhea for days and continue today with intestinal issues. My doctor did diagnose it as food poisoning. My wife ate shrimp and was supposed to have hushpuppies but they gave her fries and also got sick with vomiting for 6 hours and diarrhea also diagnosed as food poisoning. There needs to be many issues addressed at this location. We have brought up several issues with the management at the location and they do not care about your customers and have not fixed any issues and with this last visit and getting so sick we needed to go further. This experience has made us consider to not eat at Popeyes again. My name is Steven May [protected] if you need more information.

We were going through the drive through, could barely hear the young man taking our order, and had to ask him to repeat himself several times. We were told that our order came to $12.54, when we got to the window he asked for $19.?. We told him how much we owed and that he must have the order mixed up. After a minute or so he said okay I got it. We proceeded to pay and asked him for some napkins with our order, he said no problem. Another girl handed us our drink, then he also tried to give us a drink. Told him we already had our drink. Then he gave us our order and shut the window. We looked inside the bag and there weren't any napkins so I taped on the window to get his attention. He slid the window open and "What's Up" like we were bothering him or something. I said you forgot our napkins, my wife also said we needed some napkins. He must have thought my wife saying something at the same time I was saying it was too loud. He stated you don't have to get all loud about it. We pulled away, looked at our order and it was wrong. We ordered a five piece chicken tender box, because they didn't have the chicken sandwich we wanted because they were frozen and would take 30 minutes to thaw out (at 12:28PM) go figure. Anyway, we were given a 3 piece chicken tender box. My wife took the order back in to correct the problem, and the guy still had an attitude, stating there only 3 people there working. No real apologies or anything. There are more chicken places than Popeyes!

I had the unpleasantness to have Teresa “help” me. As she began the conversation, I noticed she was snippy but trudged on. She continually cut across me while talking, never stopping to listen to the issue or be empathetic! Unsure if she was on her way to break, lunch or home but either way I shouldn’t have been treated so rudely. I have had issues with this location before but there aren’t any others around. They may be overworked & underpaid but I should never feel any of these issues! Then to contact c/s and be talked to condescending by Teresa and in mid sentence she hung up! I am livid! If someone can contact me ASAP

[protected]@yahoo.com

Truly unhappy customer,

Juanita Jennings

We stopped after going to grocery store to get some chicken. We pulled up 450pm no cars on lot , pulled up in drive threw since lobby was closed. Keep in mind this is supper time , We were told before we order that its a 25 min wait on chicken. this is the 3rd time we have been told this . You need to shut this store down , its costing you money to keep this store open. Is this a co owned store or franchise ?

thank you

MFreant

[protected]

I ordered 2 piece combo... She asked my choice of drink and gave me a price of $10.89. Said drink is not included in combo. (always was at other locations and other fast food places.) dropped the drink, paid $8.89, got my box and open and opened at home. Both pieces of chicken were backs with thick crust. I had very little meat. The ffs on top fine but 1/3 we're nubs 2 inch and smaller.

My husband asked for napkins and she gave him 2. He said I need more. She said we only give one per person. He said there are 3 of us and we are eating fried chicken we need more. She rolled her eyes and handed him 1 more napkin. His food wasn’t correct, he was supposed to get all dark meat and it wasn’t that. He was also supposed to have half spicy and half regular and it also wasn’t that way. Horrible experience and we will not return to this store.

As of 10/12/2022 and 10/13/2022 i had an issue with a manager keonia dudley and a gm tara all because i had asked the manager a question about why is she always sending me home when the labor is so she took it up on her request to go off on me because i had a right to asked a question not one time i cursed so yesterday 10/13/2022 i worked the whole day so when 4pm came the gm claim she wanted to talk to me but instead she didnt wanna hear my side of the story the management feel that they can talk to the employees any kind of way they feel without the employee defending themselves! i feel that its wrong if you really wants me to be honest i can say alot about the in hopkinsville kentucky but i will keep it to myself i have pics and alot more i can display but i refuse not too the management really sucks there they have their pick and choose owner is well respected

Thursday ,10/13/2022 6;03 at 60 Metroplitan oval Popeyes #5249 I ask the cashiers/servers

Regine a question about the appearnce of the chicken .At first Regina could not hear me with my mask on.so repeat it louder .Regine then ask me why are screaming with a attitude, I responded by telling Regine, that i was speaking loud and had no attitude.Regine then explain that the lighting make the chicken look different .Now Regine display the attitude by talking to a customer about our intereaction.I paid $16.96 for my order .The coleslaw was outdated ( SALE DATE ON BOTTOM OF THE CONTAINER SAID 10/12/2022 TODAY IS 10/13/2022) The chicken was so small I could not tell the difference between the Thighs and Breast Popeyes is know for the size of there chicken breast.Please tell me the temperature at which chicken is cook. It appeared the chicken leg was not cook to the bone.

I see your commercials for 5 piece for $6.99 everyday but when I go to the popeyes at 133 Hutton PL, Ashland City, Tn. 37015 they say don't offer it? But when I drive 20 miles to Nashville, Tn location no problem? Just curios to what's going on. I was just in this store on 10/10/2022 at 6:25pm. Manager seems to have gotten an attitude from me asking for the 5 piece deal..

On October 10, 2022, at 5:45 p.m., I visited Popeyes’ on W. Evans St. Your signs within the restaurant and your coupons do not disclose all the details clearly, or they are just merely a misrepresentation of taxes and what you are supposed to receive in a signature meal.

Customer service and professionalism, unfortunately, are terms that are now archaic, and the youth of today are unfamiliar with the meaning and the context of these words. After a hard day of work, I came to Popeye’s for dinner only to be disappointed and annoyed once again. The display on the wall for the 2 pc signature box included 2 pieces of chicken, a drink, a dessert, and two sides. I did not receive my desserts, and management (Lee) refused to give it to me.

To add insult to injury, I was charged tax for a “free” meal with a coupon. This needs to be indicated on the receipt.

Your management needs to understand their businesses are closed without satisfied customers.

The customer is always right, and this manager’s remarks were appalling and nonchalant. It is not a good look for your company.

Placed order in store tonight at 8:53 pm (10/8/22), did not receive order until around 9:30 pm and only then when I inquired about order. Orders only being filled for drive through and delivery, no one was filling orders for inside. When I did receive order biscuit was hard and cold as well as the chicken. Workers were not wearing gloves and one worker was eating as she filled her orders, you could see her chewing, and it was not gum. There were two other customers that was there before I came, and they were still there when I left. I have downloaded my receipt and a picture of the biscuit. My order was a 2pc with cajun rice. 2802 Wrightsboro Rd. Augusta, GA 30909. Not a good experience with this visit. Very disappointed.

Visited the location at 2455 Hwy. 70 East, Hickory, NC [protected].

Girl taking order was very short and seemed that she did not want to be there. No diet drinks available and we had a diabetic passenger.

Ordered:

1 regular chicken sand, 1 spicy ck sand, 1 shrimp & hushpuppy combo.

Received:

2 regular chicken sand, 1 8 piece shrimp, NO hushpuppies.

Wanted to add an order of fries, she WOULD NOT ALLOW US TO.

Very disappointing experience.

Hi to whom it may concerned,

I was at your Bronx location 60 metropolitan oval and I had a bad expierince with one of your employees with blond hair and tattoos on her forearm claims she is the manager. To let you know she has a very disgusting attitude and is very racist towards your customers and as well with her co workers and I witnessed it first hand and recorded the incident but if you decide not to take action. I will spread this through out whole social media.. I have read your reviews and your customers have been tolerating her for a wile and you guys have not taken any action. She should be displine and trained with supervision.

Thank you,

Jacob working since sept working hard on time work full shift tryna hit overtime job is great I have 2 years' experience working at burger king familiar with the restaurant business finish at 11 start at four gm been giving me hard ti, me not giving me hours schedule job or time to finish work so need gm in vestigated my job is on the line I work sat sun 4 to close my schedule this week spoke to owner rog gm manager is the one acting like he wana fire me and I am working so if he keeps putting me to the test and not giving me chanse to finish and he cuting hours I need him fired for abuse having me work like im doing something wrong when im not thats not rioght allready going to department of labor with this and better business burough

I was in drive thru and every workers was chatting and massup my order i order 3 times and she mess up bcz she was busy in chatting and then when she give me order my all order was wrong mess up i pay $60 for food and didnt recevied what i order u guys should be take a action on this people work there

30 minuts i was in line for one small order

And she hold us for 15 mints

Date 10/05/2022

Host: mona

60313

Today (Oct 3,2022) I went to Popeyes at 51 ave/Bell in Glendale, Az at around 11:35 a.m. inside to order a sandwich. I walked out as did another customer. Did not order. The service was extremely slow. And no one acknowledged the customers. THAT is fixable even if short staffed! The other guy was probably on his work lunch and he left before me. I was told "I'll be with you' at one point by one gentleman. Then he went back to work doing another job. Kylee, the counter person, didn't seem enthusiastic at all or friendly. Not sure who the manager was this morning. Maybe the gentlemen who said he would be with me but went back to what he was doing. I think only four people were working and I see Popeye's is hiring. Not sure how profitable this particular Popeye's is but customer service is lacking! You lost two customers within ten minutes!