Popeyes’s earns a 1.2-star rating from 1335 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Customer service and the filth I had to endure within the building.
Hello, I am making this complaint in regard to the experience I had today at one of your restaurant. The location was the popeyes on Edgewood ave. The woman who was working the drive through speaker was rude, unfocused on my order and very aggressive in the sense of making me feel rushed to place my order. For this reason, I went inside to make my order, in...
Rude service
On or about 23 Jun, 2021 at around 6:15 pm I received a Door Dash for an order at Popeye's Chicken, 18150 Blanco Rd, San Antonio, TX 78238. When I arrived at the location to pick up the order, I went into the store as directed by Door Dash. This man that works at the location yelled at me and told me to go through the drive thru. I then got back into my car...
Read full review of Popeyesclassic chicken sandwich
The classic chicken sandwich was a huge disappointment, it was not a regular chicken breast, (2 sandwiches from 1 breast) must of been double fried very tough to chew. I have been there before and thought it was great, but this location has gone downhill fast. Will never go back. the location is Collier Blvd, Naples Florida.
Desired outcome: none
Service
Popeyes Lousiana Kitchen, 3763 Sun City Center Blvd, Sun City Center, FL, 33573 Waited 20 or 30 minutes total, I ordered 2 chicken sandwiches & they never returned back to me, since I was going to also order spicy fries. After 10 or more minutes of waiting & 3 times saying hello & asking if there was anyone there, I went to the window. They didn't excuse...
Read full review of PopeyesUnprofessional behavior. And lack of customer service
I went to Popeyes on Mountain Industrial In Stone Mountain on 06/16/2021 @ 8:29 went to the Drive Thru. The young lady that came on to take my order made it seems that I was bothering her. I was not informed that the restaurant ran out of items that was the menu. I was very upset with this. Then to pull up to the window and find the staff inside in a full...
Read full review of PopeyesPoor service and constantly mixed up orders
This store #12483 is on my route going home in the afternoon. Today I orders the 5 piece tenders (mild), Mardi Gras sauce and unsweet tea. At the window I was told no Mardi Gras sauce, I paid for order, got bag with a box and side order. When I got home I found one piece of chicken and fries. My side was red beans and rice (which I got). It is the last time I stop at that location because there is almost always some mix-up (deliberate?) between what I order and what I actually receive. Not mild as ordered, often wrong spiced mixed with order, etc. I tried calling the phone number on the receipt and got a FAX machine.
There is another location I will try but this store #12483 is beyond a doubt a poor representation of your product and image. I am including a scan of the receipt. I don't know how you go about resolving this but unless someone steps up it will continue.
I know good help is hard to find but this location is really deficient.
[protected]@gmail.com
Desired outcome: Not sure what would be reasonable, certainly nothing associated with that location
Charge something when not order
I just take my chicken orders and went home, checking on my receipt and they charging something I did order, call the the store and they told me they going refund if I have to bring the receipt back today for a refund if not today there will be not today there will be no refund, extremely bad service, this is not acceptable, I need someone give me an answer, this is the store #2958
Order mistakes
Gave me wrong sides
Requested sauce plus extra sauce I paid extra for not in bag
No silverware or napkins
Had no utensils to eat it with. If we had utensils, no sauce to eat it with. And if we got to that point couldn't clean our hands or face.. kept driving and ended up going through McDonald's drive through in next town
Positive note. They did not have a cooked chicken breast and offered to cook one if we had an extra 5 mins. We waited for that. It did look good but my wife needs a fork and knife to cut into small enough pieces.
I do not normally complain but three different errors on one order and see just ate not able to eat it by time we get home it would not be safe to reheat. So food and money wasted
Customer service
First, I enjoy your product.
My complaint is about poor communications.
On my recent visit to your store at 1790 W. Algonquin Rd. Mount Prospect, IL I had to give my order five times and each time I had the order taker repeat my order back to me and then when I got home the spicy chicken was not spicy.
The problem was that the order taker had very poor English language skills and I don't speak Mexican. Also he did not know the "register" very well or the products he sold.
On the way out I voiced my complaint with what might have been the man in charge and he made light of my complaint.
I won't stop buying your produce but I will have to try another location and unfortunately there none close.
Popcorn shrimp dinner
This popcorn shrimp is old!!! Its hard and chewy!!! I want my money back!!! This is ridiculous!!! This is exactly why I stopped ordering from your establishment!!! I called doordash to resolve the issue but because I ordered through the website I had to contact the restaurant which I had to call over 15 times before edgar, the manager answered!!! He then told me that they could not refund my money for this subpar, old food.
Read full review of Popeyes and 1 commentAn employee verbally attacked me in the business
I ordered meals for my family today Sunday, June 13, 2021 at 02:37 pm from Merchant ID [protected] the Popeyes on 4501 Castor Avenue, Philadelphia, Pa 19124 #11590. I requested a 5pc tender combo with fries, a 5pc tender alone, and a classic chicken sandwich COMBO with fries. The cashier rung up my order I paid with my debit card and when I requested my...
The chicken meals
We purchased chicken today at Popeyes 1039 Boardman Poland Rd, Youngstown, Oh 44514. It was the worst we've ever had. The only thing in the order that was good was the biscuits. We were order #96. The girl that waited on us was very, very good. We enjoyed her. But the food was Terrible. We have no desire to go back. Thought you should know... As we were very disappointed.
Read full review of PopeyesLack of quality customer service at your Popeyes Fried Chicken at the Moody, Alabama location.
To Whom is Directly Responsible for Customer Service;
On 06/09/2021, my family decided that we would like to have your fried chicken for supper. Being that the Moody, Al. location is the closest to Pell City, Al. I drove in stormy weather to accommodate our desire. I arrived at the location to proceed to place my order through the drive thru. When placing my order, I wanted to have included a family size of your onion rings. I was immediately informed that they no longer carried onion rings. I proceeded to express my discontent by saying " you folks had the best onion rings", I was not able to finish my statement. Both a man and lady both in a rude manner stated " we cannot give you what we don't have". I was not asking to be given anything; but what is worse, when asked for corporate information, I was told they did not know it. When I got my receipt, the information portions, had been torn off. I not sure what your profit margin is now at this location, but it would not surprise me if it was not like when you opened. This occurred around 3:57 PM C=9854
Desired outcome: Hopefully, better trained personnel....It will be a while before I visit your store again.
Improper handling of food. Nasty customer service.
At approximately 9:23 PM, transaction number is [protected], A Popeye's employee named Andrianna took my order. I ordered the 11 piece chicken for $14.99, a large macaroni, and 2 mild chicken sandwiches. When I pulled up to the window to pay for my order, Andrianna was making my chicken sandwiches with no gloves on. She picked the chicken up from the pan...
Long wait & cold food
This is my second disappointment with Popeyes, within the last 2 months.
The first time because of the long drive thru lines, I decided to go in an get my
order. I placed my order as soon as I walked in, I was told it was a 5 min wait on fries and 25 Min later, I along with other customers were asking what was going on, and where was the food. The lady ahead of me was so any because she had ordered on line and had been waiting 45 min.
When we finally got our food it was cold. They did give her, her money back and the food. I just got cold food.
Tonight I decided to wait in line, It was about 10 cars ahead in line, but from the time I placed my order, it took another 20 min with only 4 cars ahead of me. And the food was cold again when I got home, 5 min away. I figured for the long wait (1HR FROM ARRIVAL ) at least the chicken would be hot this time, but no such luck, only the red beans. So what was the long wait for, It makes no sense. NO APOLOGIES, Corp needs to send someone down to retrain these people.
Popeyes locate
Delware Ave,
Mccomb, MS 39648
Desired outcome: FASTER AND BETTER SERVICE
Lousy customer service in Fayetteville
I place an order via internet. I paid for my order via internet and received my copy of the receipt. Answer me why I had to wait for over 2 hours to receive my order? I waited by the garbage can for 2 hours for an order I paid for. I paid over $120.00 for food for a homegoing and the food was ordered ahead of time. I personally gave them 30 minutes to...
Read full review of PopeyesMy orders are never filled as ordered.
I called Popeye's here in Fort Payne, AL about chicken they had left out of my order. I never heard back. The second time Popeye's left out biscuits and when I told them, the guy was very rude. Today I ordered a two piece dinner and the slaw was missing. This location is so much slower than the others I have ordered from. I am not the only one that complains about the Fort Payne Popeye's. [protected]@gmail.com
Read full review of PopeyesFood/employees
During my Visit to Popeyes, I ordered food…. Later that day I've caught food poisoning from eating the chicken. The employees doesn't wear their gloves as required so I'm sure they didn't clean their hands or utensils. It's really hot in Popeyes and with heat it comes germs. The employees doesn't wear their masks properly and it's not a good look. It's a...
Read full review of PopeyesService
Friday, June 4, 2021 at 11:00am, I went to your location at 35 W Mitchell Ave in Cincinnati, OH (Popeyes #12375). On "ORDER 8" I ordered 1-3PC tenders combo, 2-5PC tenders combo and a chicken sandwich. Received 2-3PC tenders combo and 1-5PC tenders combo with only 4 very small pieces of chicken (looked like the fries they were so skinny). There was no...
Read full review of PopeyesEverything
Why do the Popeye's on Anthony Street in Morgan City Louisiana still do have not indoor dining even the workers are complaining this is not the first had problems with this location? They are the only restaurant in St Mary parish that is Not fully open, the other Popeye in Morgan City is open, so what gives?
Read full review of PopeyesPopeyes Reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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