Pos Malaysia
Reviews and Complaints

My tracking number ERA598010269MY until.now not yet receive still in transit pos laju from 10th Oct.It is a blender i need for my baby food. everytime I call the hotline [protected] no one pick up.Terrible service by pos laju. Refund me back immediately. Previously last week another pos laju case, they assign Ipoh Meytro to deliver my item, tracking mention compkete delivery but the item i did not receive. I call them thousands of time until some one pick up and finally one ipoh metro guy Haikal say sorry and he will try to ger back the item. I mean try?Helo what is happening laaa? Y us ur service so lousy? And you dont even update when u will be ok again? I demand to be refunded immediately. I will personallly recommend all the online rrtailers like Shopee Lazada Wish etc ti steer clear away from Slow POs Laju. Bukan Pis Lajy laa, Pos Lambat...

I haven't receive my parcel ( eha 04 764 217 0my ) and its been more than 3 days ready. When i call the cs they informed that the system is down and they also couldn't track my parcel. The parcel were sent from petaling jaya to shah alam. 30 minutes away distance. And why do they take such a long time to deliver my item and its urgently needed to use before 24.10.19,

I have been send my parcel on 20/10/2019 to Port Klang, when my customer received the parcel all the goods was spoil. This not possible spoil by normal natural! Because I'm not the 1st time sending out this soap before. Now I wanna claim for this damage fees. I hope can get yours reply as soon as possible.
I'm very disappointed for this type of service, how come can simply open the parcel, if open for checking please concern it not in this way! Spoil all soap.

Very bad service! Staff pun bad attitude & very rude.

Bila customer tanya tu, jawab la baik2. Salah ka customer tanya? Sedangkan tu barang sampai sini 18/10/19 sudah. Saya cuma tanya " ada sudah barang saya? " Staff sana jawab tadi "ada kamu kena call? Kalau tiada, tiada. kamu tidak nampak ka barangan begitu banyak? Macamana mau cari?" (Dengan intonasi suara yang rude dia cakap sama saya). Sangat2 rude oh tu staff lelaki. Saya tanya baik2, boleh2 dia jawab begitu.

Begitu ka cara kamu layan customer? Kalau cakap kamu busy, tidak pun kamu busy macam cawangan lain. Sebab tidak ramai orang datang. Baru 2-3 orang saja tadi. Very2 bad service. Perangai staff poslaju cawangan beaufort boleh buat ramai customer lari kalau layanan begitu.

pls do have this fix asap.im travelling to receiving country in the period of time, i guess i will be miss up to receive my order due to system error and shipper unable to arrange shipping via POSLAJU web.The item is meant to be a secret present for my brother.
The track and trace maintenance started on 18 oct til date (22 oct)and yet to be solve.
this is really unacceptable

saya mahu buat aduan brg yg saya beli dari shopee smpai skrg saya blum trima. dari tracking logistik saya ambil tarikh 15.10 time 04.56 pnya tracking (ECBC)item picked up (POSLAJU: ERA500848634MY) masi pending smpai skrg. yg trakhir tarikh 15.10 tracking logistik detail consignment dispatch out from transit office time 22.11. tapi smpai skrg 22hb hampir 1 minggu saya belum trima lgi brg saya. cek tracking logistik shopee masi stuck 15hb. saya ingin cek guna pos laju tracking masalah pula under maintenance. kepada pos laju malaysia tlg atasi prmasalahan saya ini.

Hi dear Pos,
This is urgent for my baby's birthday 23/10/19.
Can help me check where is my parcel?
Below are the tracking number given by shoppe seller:

(1) POSLAJU ERA533395273MY - MY1955370644689
(2) POSLAJU ERA516256753MY - MY191695559740F
(3) MY19825892897O

Can help me send the parcel urgently? as it had be 10 days pass.
Thank you very much in advance.

i would like to file a complaint regarding the service provided by poslaju kota tinggi. This is due to several times my parcel has not been delivered to my house instead it was kept for nearly 4 days at the pos office. i am dissapointed with such service, they delivered late, when we came to collect the parcel, they said come next day since they will delivered to us by today. this haa become the hassle for citizen that use the poslaju kota tinggi service. u can check all the other complaint from other xustomer on google poslaju kota tinggi. hope better management can solve this issue there. thank you.

Hi Customer service,

I really hate service that provided by pos laju malaysia, to be exact is pos laju bangi. I dont know why they send my parcel at other place instead of sending to me directly. If you guys didnt follow the address why should i put my address there? This is happen twice to me. My friend also get this kind of service. We pay for the delivery. To be exact the amount we pay will be paying the courier salary right then why didn't send to my address.
This is the bad courier service that ever had. Other services so good will call me and send to the address. Pos laju courier i cannot accept your service. In my other postage nevermind where i will banned pos laju. If this complain didnt being take care of. I think your customer will be reduce.

Thanks.

Hi,

I want to complaint about Pos Laju service.

Last Saturday (12/10/19), I had arranged Pos Laju pick up service for my orders (Pick up address: No 27, Jalan Besar, Kg Baru Jelapang, 30020 Ipoh, Perak).

I was waiting Pos Laju until 6pm but he did not show up. This make my all Pos Laju orders delayed for 1 day.

On Monday (14/10/19), I had arranged another batch of orders for Pos Laju pick up together with those orders on Saturday that did not picked up by Pos Laju. Same as before, I was waiting until 6pm and Pos Laju did not show up also. This had caused me delayed all the orders AGAIN!

Many customers keep asking the delivery status and complaint late of delivery! How can this count on me? It is not my fault to delay their order. If I get 1 star or bad comment or penalty because of this delivery issue, how shopee going to settle / fix this?

On Tuesday (15/10/19), I had no choice, take all Pos Laju orders to Pos Laju Office and drop off. Working attitude of the staff there are terrible (so far experienced Pos Laju Ipoh Branch & Pos Malaysia Bercham). Rude and no manners at all, not only to us, even to an aunty aged 50+.

Can you advise if I'm choosing pick up option is it courier company will sent their staff come and pick up? If not why we choose the pick up option? If the pick up service fail continuously 2 days, not seller fault, still consider late shipment?

Hope you can reply on this issue.

Thank you.

Best regards,
Suki

Sy hendak membuat aduan pejabat pos chini pekan pahang.. tidak membuat penghantaran ke rumah walaupun pembayaran post dibuat doo to door. Selaps itu pihaknpejabat pos tidak membenarkan pengmbilan barang pada bila2 masa. Sebliknya menetapkan pengambilan brng di pejbat post boleh dilakukan pada pkul 4 ptg. Ini menyukarkan semua pelnggan. Diharapkan pihak pos malaysia menyiasat perkara ini.

saya selalu tak alamat ni apabila saya nak beli barang No 6. Jalan ekoperniagaan 3.
Tmn kota masai.
Pasir gudang 81700, tapi kenapa pos pasir gudang mostly tak dapat nak hntr sedangkan ramai dekat office saya, , tak boleh nk call ke? tak boleh nak tengok ke org dekat dalam..dtg tak nampak org mesti ckp tak ada orang, , saya sangat kecewa dengan pos malaysia, , kalau saya salah sorang untuk memeberikan ranting bintang saya akan bagi 1/5 dari bintang itu., saya harap pos laju dapat menaik taraf dan mengawasi staff yang bekerja di pejabat pos pasir gudang, saya BUKHARI BIN SULAIMAN boleh call sya [protected]

Merujuk perkara di atas.Saya ingin membuat aduan bahawa sebelum ini saya ada emailkan kepada pihak pos bahawa parcel saya tidak di hantar dengan betul.

Kali ini sekali lagi ia menyusahkan saya.Saya tunggu parcel saya bila check nombor track&trace dimaklumkan bahawa saya kena self collect parcel tersebut di pos laju bangi.

Untuk makluman pihak pos ini amat-amat menyusahkan dan mengecewakan saya.

Saya mengharapkan satu nilai perkhidmatan yang cekap.Kenapa tidak call saya sedangkan nombor telefon ada tertulis pada parcel?

Dulu saya pernah juga self pickup tetapi staff kat sana ada yang tidak mesra pelanggan.Lagi pula saya rasa amat tidak patut kerana parcel tu juga boleh sahaja letak dalam post box kenapa tidak letak dalam tu sahaja?

Saya betul2 kecewa kerana ini bukan pertama kali berlaku.Tolonglah..saya nak jimat masa dan saya bayar perkhidmatan ini.

Terima kasih

Saya ingin mengadu pasal sikap pmandu van pos laju tu.. Saya mahu mgambil barang saya... Tp pmandu van itu tidak melayan dengan baik dan cakap pun tidak hormat orang. Saya boleh membantu dia untuk menerima barang dan sain dan saya bole hantar barang2 itu di office . Sebab saya ialah kakitangan sekolah itu.. Saya harap pejabat pos laju sila amik tindakan atas tidakbiadap pemandu van tersebut.. No plat van adalah WRD 7895

ER962763775 . Saya check dalam status tracking, penghantaran pada 1/10/19. Saya dirumah tapi tiada penghantaran dilakukan. Consignment note pun tiada tapi saya dapat mesej yang cakap penghantaran tidak dapat dilakukan sebab saya tiada dirumah. Kemudian, saya lodge complaint pada website https://efeedback.pos.com.my/ tentang hal ini, juga tiada respon. kemudian, saya call customer service, tanya kalau boleh second delivery tapi sampai sekarang, 07/10/2019, masih tiada delivery dilakukan. Saya hubungi semula poslaju tapi katanya, mereka sudah request second delivery pada 3/10/2019 tetapi delivery tidak dilakukan.

My consignment no: ERA548654969MY
My consignment no: EN009317303MY
My consignment no: ERA573084889MY

I track my 3 parcels from website. & Notice that my parcel has been delivered to Micheal Tan & Gan Yee Siang. I don't know who is this persons, don't even know how to contact him/her to collect my parcel. I can't understand y POS LAJU Malaysia can make this kind of mistake. And i'm wonder that, it's 3 parcels delivered to wrong persons. I had check with the seller, as I know the address on the consignment note is correct.
Kindly settle this problem as soon as possible. Tq

POS LAJU is POS LAMBAT-PROMISE TO DELIVER ON SATURDAY BUT YET TO RECEIVE TILL MONDAY.WHY IT TAKE SO LONG TIME TO DELIVER FROM KL-KUCHING.
02-10-2019-Consignment dispatch out from Transit Office
02-10-2019-Consignment received and processed from posting at Post Offices
02-10-2019-Consignment dispatch out from Transit Office
02-10-2019-Item processed
02-10-2019-Item processed
02-10-2019-Item dispatched out
02-10-2019-Item picked up (POSLAJU:ERA486813835MY)

Salam,
I ada beli barang online from Shah Alam pada 2/10/19 n biasanya akan sampai pada alamat yang diberikan iaitu MRSM PENGKALAN CHEPA, KOTA BHARU KELANTAN, but malangnya apabila I buat tracking barang tu already dekat Pos Labuan 4/10/19 jam 8.30 am sedangkan pada 3/10/2019 jam 11.45 am barang itu sudah sampai di Pos Laju Kota Bharu..How benda ini boleh berlaku..Mohon kerjasama pihak pos laju untuk menyiasat perkara ini dan harga barangan itu sangat bernilai untuk saya..Disertakan bukti tracking utk makluman.Sekian terima kasih.

Sepatutnya perlu call pengirim/penerima atau tinggalkan "notice" jika barang tidak sampai ke pelanggan. Call atau sms pelanggan dan beritahu posmen tinggalkan "notice" dekat security. Bukannya susah pun nak buat sedemikian, tempat lain boleh saja buat macam tu. Barang yang saya kirimkan dibawa semula ke pejabat pos sebab tiada mesej atau call dari pihak mereka. Saya dan penerima menunggu juga panggilan supaya senang nak pesan tinggalkan sahaja barang atau "notice" di security kerana penerima akan ambil selepas habis urusan. Perkara ini menyusahkan kedua belah pihak. Yang paling penting tolong CALL/SMS atau tinggalkan "NOTICE".. Harap pihak pengurusan ambil tindakan atau memperbaiki kesilapan sedemikian. Alamat pos barang masuk kat PosLaju Hicom Glenmarie, barang yang perlu dihantar pun di kawasan PosLaju Hicom Glenmarie juga. Itupun ambil masa sampai 2-3hari. Saya sebagai pelanggan sangat kecewa dengan "service" di PosLaju Hicom Glenmarie, jauh berbeza dengan PosLaju di tempat lain sangat CEPAT/PANTAS.

Alamat PosLaju Yang Bermasalah : 3, Jalan Pendidik U1/31, Hicom-glenmarie Industrial Park, 40150 Shah Alam, Selangor

Harini saya datang di kaunter hanya untuk bertanya bolehkah saya mendapatkan nota kiriman ganti disebabkan nota kiriman yg dibeli oleh saya bersama 50pcs parcel tidak mencukupi, tapi saya sgt kecewa dengan layanan staff yang yg meninggikan suara terhadap saya. Sudahlah kecewa kerana tidak mendapat ganti dan saya kerugian, tetapi dimarahnya pula. Saya hanya bertanya! Jika dijelaskan dengan baik, saya juga terima dengan baik. Saya harap pihak pos laju mengambil tindakan terhadap staff tersebut.