Pos Malaysia
Reviews and Complaints

tracking No : EP484037785MY

Pada 04/06/2018 saya telah mendapat tracking no untuk barangan online yang saya beli dari seller.

Pada 07/06/2018 semasa saya menyemak tracking no.barangan tersebut berada di poslaju balakong beralamat
No 2&3 jalan KPB 16
Kawasan perindustrian balakong
43300 seri kembangan, selangor

Barangan tersebut sehingga 25/06/2018
Masih lagi berada di poslaju balakong.
Saya sudah beberapa kali menghubungi no 03-[protected], tapi tiada panggilan dijawap

tracking No : EP484037785MY
Nurul salfarina binti kamal
[protected]

RX709771694CN was not deliver to my home, checking with pos malaysia Dayabumi they told that my parcel was deliver but not my address, I am dissapointed ith this kind of service, I want my item back ASAP and I want a feedback, please reply back as I want to know my parcel status and when I can get back my parcel.Contact me back at my email [protected]@gmail.com

Hello, my items was not deliver even though my item reach kk office since 18 june 2018. Stating in tracking system will re attempt the delivery however, wait for 1week still no news. Then asking me to pick up my item at post office. However the order already submit back to sender. Seriously no one want to pick up my phone call. I jjust want to confirm where's my item is. At least if i know i dont have to wasting my time coming to post office but the item are not there!

Pada 20 jun 2018 jam 1 tghari saya telah hadir ke Pejabat Pos Mantin, N.Sembilan untuk renew insuran di kaunter 2.Saya telah memberitahu staf perempuan disitu untuk renew insuran kenderaan sahaja, insuran untuk penumpang & perseorangan saya taknak.Staf disitu tetap mengatakan ianya wajib sedangkan saya telah mengesahkan dengan Pejabat Pos Tampin ianya adalah pilihan.Kenapa mesti perlu MENIPU pelanggan?
1 lg masa saya hadir di situ tertulis memo "sistem memperbaharui cukai jalan tergendala kerana kehabisan piring".bila saya ke kaunter, staf di situ kate tak boleh renew sebab kehabisan piring.saya bertanya lagi, kalau renew insuran boleh ke?staf tu jawab, "boleh, sekali dengam roadtax kami buatkan".saya tanya balik, tadi kate tak boleh?staf tu jawab kami bagi priority untuk yang renew kat sini.boleh pulak pilih-pilih bulu?sangat teruk perkhidmatan Pejabat Pos Mantin tawarkan..

Service sangat buruk!, sudah telefon banyak kali tidak menjawab telefon, lagi satu ialah tracking number tidak update yang eh741935903my sudah 2 hari tidak update saya punya item sampai mana saya pun tak tau, kamu orang ada buat kerja atau tidak ada service sangat buruk. Saya nak tau saya punya item sekarang sampai mana. Selangor
Hantar kepada kl saja 3 hari pun tidak sampai saya nak tanya kamu orang ada buat kerja atau tak ada?

Salam, saya nk tanya kenapa brang saya (er335132711my) masih tak smpai lagi. Dia masih bgitau parcel saya msih sangkut di pos laju transit (klia hub) padahal sudah dipos sebelum raya lagi tapi msih blum smpai dan sekurang kurangnya tiada perubahan apa2 lagi pada status barang saya.
-diharapakn pos laju dpt meyelesaikan perkara ini dgn segara kerana saya mmang perlukn brng tersebut sblm pengajian saya yg bermula minggu dpan
Terima kasih

Tarikh pengeposan adalah pada 08 Jun 2018, 10:14:42 AM, sekarang dah 20 Jun 2018 tapi barang customer masih juga belum sampai. Bila trace barang masih "IN TRANSIT" dari 8 Jun 2018 sampai sekarang. Tracking Number : CD338139183MY Jun 07, 2018 10:14:42 AM Consignment dispatch out from Transit Office PosLaju...

i call port klang tel number not valid, i call shah alam tel number not valid, what is wrong whit pos laju now days very worse ever service they have .is a stupid sytem they have which they cant update where is the parcel.call here and there i think from selangor to melaka post office but they cant give a proper answer.

two days ago i call Kl pos laju even them cannot give and answer but they say will make a report and report num as this ([protected]) even after two days also they cant do anything.if can please close down pos laju is been many years people have complaint and made report even in Polis station but the end what they will say is we are looking on it and will settle it very soon .come on lah not even 1 case u all have settle and even claims not been paid .

Kepada yang Bekenaan,

Saya sebagai penduduk di kawasan beralamat No 17 Jalan Mahkota 10, Taman Vista Hill, Bandar Mahkota Cheras, 43200 Cheras. Selangor ingin membuat aduan dimana sudah 2-3 bulan tidak menerima sebarang Me/Surat ke rumah saya. Kawasan rumah saya adalah perpagar dan setiap kali saya keluar masuk akan tanya pada sekuriti guard ade posmen masuk tak.. Beliau jawap sudah 3 bulan Tuan.. Tak nampak posmen sini. Sudah berkali-kali buat panggilan [protected] (Domestic) tapi satu orang pun tak jawab. Saya ingi menyeru pihak Tuan/Puan untuk mengambil tindakan sewajarnya untuk menyelesaikan masalah ini.

*Statement dari bank tak dapat lagi (Bulan April/May)
*Bil Air tak dapat lagi
*Surat/Mel biasa atau Register Mel tak dapat lagi

Terima Kasih,
Paul Allimuthu
+[protected]
Email: [protected]@gmail.com

Boleh tak semua parcel-parcel saya hendak dapat pagi esok. pacel-parcel saya bernombor tracking seperti berikut : -

1) er311007436my

2) er310945723my

3) er310741464my

4) en235656251my

Kalau payah sangat, esok saya akan ambil di pos laju taman semarak tengahari... salah satu parcel adalah baju raya saya..

Terima kasih atas kerjasama daripada pihak tuan/puan.

Sekian.

Hi..I'm Mary waiting for my husbands medicines from GHKL which suppose to receive last week but till today I haven't receive yet. Earlier on also same problem but when I got the tracking no by pharmacies from GHKL I need to go and collect medicines by my self but still need to pay. When I ask the reason they say I'm not around and the details given was black gate lock and no one at home. I just wonder how it would be cau my house is a low cost apartment and staying at the third floor and I only got the grill which is in white. Moreover my husband having stroke and cannot walk and most of the time I will be t home.
If they say I'm not around they can put a card saying that I can come and collect the medicine due to I'm not around but non I receive so far.
See how your staff working?
Pls take an action on this matter which I'm really not satisfied with your service.

Poslaju has made it again. My parcel was cleared from Custom and sent to the respective Poslaju branch on 6th of June but until today 13th of June I have not received the parcel!

When I track online, it just displays that it is in transit from KLIA which is the custom. Nothing has ever changed. Called the 1300300300, text Negeri Sembilan head, none could help.

I want the parcel before Friday because Friday and Saturday are Hari Raya! I can't believe the service which Poslaju/EMS offer.

Please see attached picture which shows the tracking status since 6th of June.

Super poor service! I've been calling the hotline from 1230pm until 2pm for 2days consecutively (due to my network availability at work) during normal working days. Averagely each call put me on hold for 15min waiting for the operator to pick up my call, ended with either my calls were dc-Ed or I gave up! It's so time and $ consuming! The hotline shouldn't be down regardless if rest hour, and it shall be as per the official website stated operation hours.

EP480662823MY
.
Salam dan selamat sejahtera. Apa yang dah jadi dengan pos laju ni? Tolong respon dengan pantas. Hari tu barang saya dah dihantar 5/6. Hari ni dah 13/6. Hari tu barang saya miss out ke sabah sepatutnya hantar ke perlis. Xpelah saya tunggu lagi. Ni dah sampai perlis saya cek barang tak gerak2 kat kangar. Bila call kata xtahu kat mana. Then bila saya pergi dia kata barang takde tak tahu kat mana. Takkan macam tu je jawab?. Macam mana boleh kata barang xde sedangkan dalam dalam sistem tulis barang dah sampai ke kangar. Takkan senang cakap xtahu je. Mana tanggungjawab? Apa dah jadi. Kenape teruk sangat pos laju? Saya dah call ramai orang dah macam pengemis mintak barang sendiri. Saya emel pun lambat nak respon. Tolong sesiapa call sesiapa bagi penjelasan. Ni no saya [protected]. (Puteri Balkes) EP480662823MY

I ordered from Shopee for an item, I used the tracking number and checked, it was showing arrived at delivery facility at pos laju Kota Damansara on 8-Jun-2018. And till now I haven't the item. From Kota Damansara to Menara UAC is less than 10km, and I yet to receive the item. The most frustrated part is I tried to call Kota Damansara pos laju for endless times, none of the call being answered. Called the general customer care line 1300, waited for 20 mins for two times. I gave up. Such a big delivery company in Malaysia, I believe the customer service can be improved and you should bring efficiency and effectiveness into your day to day operations.

Tarikh pengeposan adalah pada 6 Jun 2018, sekarang dah 12 Jun 2018 tapi barang customer masih juga belum sampai. Bila trace barang masih "IN TRANSIT" dari 7 Jun 2018 sampai sekarang.

Tracking Number : EP476285958MY

Jun 07, 201803:44 AM
Consignment dispatch out from Transit Office PosLaju Parcel Hub
Jun 07, 201802:48 AM
Item processed PosLaju Parcel Hub
Jun 06, 201803:31 PM
Item dispatched out Balakong PO
Jun 06, 201810:59 AM
Item posted over the counter Balakong PO

Saya call beberapa kali talian [protected] dan pos laju balakong untuk tahu status keberadaan barang customer saya, malangnya kedua-duanya tidak dapat.

Mohon poslaju respond complaint ini as soon as possible..

saya hantar barang ke miri dari 3 mei dan sampai sekarang masih belum diterima.saya check traking number still ad di tempat yang sama.sudah satu bulan and barang xsampai-sampai.
saya call [protected] tak dapat and pos laju miri pun sama tiada yang angkat.sekarang saya perlu call siapa utk tahu dimana barang saya sekarang.boleh x beri saya number utk kami call.

Tuan/puan

saya masih lagi tidak menerima barang saya. Di sini saya telah mendapat slip "poslaju sesuatu untuk anda" di dalam peti surat saya bertarikh 07.06.2018.

Untuk pengetahuan pihat tuan/puan pada tarikh tersebut saya berada di rumah, bagaimana pihak poslaju mengatakan saya tiada di rumah

kenapa dalam slip "sesuatu untuk anda" tidak di tulis dalam ruangan "sila catatkan keadaaan persekitaran premis penerima" mengapa poslaju tidak catat kan apa-apa jika benar saya tiada di rumah?

sehingga sekarang dalam status tracking barang saya masih di pejabat poslaju ampang.

Saya benar-benar berharap pihak poslaju dapat menghantar semula barang saya...

Barang saya dri 6 Jun 2018 sampai 10 jun 2018 xsampai lagi bila check tracking tempat sama jer ipoh perak banyak kali check tpi still lagi sama xbergerak langsung dri ipoh janji 1-3 hari Akan sampai rumah tpi now dah 5 hari bila agak2 nyer barang saya sampai orng lain punya barang dah smapai padahal saya dulu yang order baru dia nier barang dia dulu sampai barang saya entah bila boleh sampai

Dua barang saya sudah di post oleh seller yg berbeza pada 30/5/2018 dan sudah tiba di pos laju balakong pada 31/5/2018 jam 5.38 pagi. Barang yang ketiga pula tiba di pos laju balakong pada 7/6/2018 jam 12.26 tengah hari. Malangnya, ketiga-tiga barang tersebut tidak di post sehingga ke hari ini (10/6/2018). Kenapa pos laju balakong simpan barang post saya selama 11 hari? Barang tersebut sudah tiba sebelum 9/6/2018 yg di mana pos laju sudah mengeluarkan notis bahawa tiada penghantaran akan dibuat selapas tarikh tersebut tetapi barang yg tiba awal sebelum tarikh tersebut tiada proses penghantaran dijalankan.

I am writing this complaint with regards to poslaju's inefficiency and tardiness of deliveries. According to the tracking system, the parcel was picked up and dispatched out from pos laju PJ on the 5th of June. The parcel then had been processed and dispatched out from the transit office (poslaju parcel hub) on the 6th of June.This is the Tracking number of the parcel ED338584905MY.

At this point, i understand that the parcel will then be sent out to the nearest post office to the delivery address. It is now the 10th of June and there has been no update on the movement of my parcel.

Given that i am writing this on a Sunday. Poslaju still had the 7th and 8th of June to proceed with the dispatch of the parcel to the facility.

Waiting for a simple package this long (and without timely notification) is simply irritating and disruptive because waiting days on end to receive the parcel is a waste of time. As a paying customer for the delivery service that is so inefficient, is poor value for money.