Pos Malaysia
Reviews and Complaints

My parcel tracking number is CD337435057MY. The parcel was dispatched on 5 June 2018 from Damai Perdana PO. The Poslaju tracking system has stated that the parcel had been 'DELIVERED' on 9 June 2018 at 1.03pm, but to another person's name. (Delivered to Thomas, at Poslaju Melaka)

I was at home the entire day, but the Poslaju delivery van never showed up at all... Didn't even bother to call the recipient to reconfirm the address.

Please take prompt action in returning the parcel to me. It is urgently needed.

Saler saya dah pos parcel saya since 4/6/2018. By time saya check no tracking, parcel saya kat POSLAJU HUB KLIA and stuck kat sana sampai harini 9/6/2018. Dari PO Kuala Selangor - Poslaju Hub KLIA. Already make a call (hundred times but no one pickup), write complaints, send a email but did'nt get a respond till now. Please do something. Takkan for 5 days barang stuck kat sana and you all tak check / scan. If barang dah pos ke PO berdekatan boleh lah customer sendiri datang ambil if you all tak boleh nak pos ke rumah or banyak parcel utk dipos. Ni barang tersimpan kat sana, nak contact siapa2 pun semua tak layan, nak ambil pun nanti macam2 alasan you all berikan. Parcel dah dalam guni lah, parcel dah sampai kat PO lah (padahal tak gerak2 pun lagi), parcel tak dapat dikesan lah, etc.. Dah nak dekat raya, of course all the parcel tu penting and perlu sampai before raya. Please do something. Thank you .

No tracking : EN214807659MY
Barang : Baju 3 Pasang
Di pos pada hari Isnin 4/6/2018
Masih di pusat mel nasional, tidak tahu siapa yang perlu dihubngi.
Tracking system tidak update dari 5/6/2018

*Date / Time Process Event

05 Jun 2018, 05:08:04 AM Consignment dispatch out from Transit Office Pusat Mel Nasional

05 Jun 2018, 05:03:44 AM Item processed Pusat Mel Nasional

04 Jun 2018, 10:39:19 PM Item dispatched out Pos Laju Bandar Dato Onn

04 Jun 2018, 01:58:55 PM Item posted over the counter Pos Laju Bandar Dato Onn

tracking number:en056065360my & en993774141my pulau pinang to johor it has been several days and is still in KLIA hub.may I know need processed how long?one week?one month?five months?one year?already more than five days, did poslaju became slow mail?It arrived the next day not long ago.does poslaju have employees working?other courier campany will not be so slow, please delivery my parcel as soon as possible

I writing this to complain about not receiving of my parcel and insufficient service of poslaju. Suppose i should received my parcel on 1/06/2018 but now is 09/06/2018 until today i din't receive my parcel and i keep getting emails from poslaju which is your item is in transit and next day in caw.shah alam. when i tried to contact caw. shah alam no one answered my call since 1 week i trying to contact them but in vain. What kind of service your are giving. name it self is poslaju but your your service seems to be pos lambat. totally disappointed for your workers carelessness and the umber that i tried to contact since past 1 week is [protected]/561/651. What for you are working when even you can't answer your customer's call? i'm really very confused and get doubt that if my parcel is still available or it have been misplace some where! 4 times i called to poslaju customer service and make complain and the answer that i get from them is wait until tomorrow and if you received by tomorrow please call back again and we will take action. no one pay heed to my complain! My parcel no ER324241738MY. Please check on my parcel and get back to me on whats going on please! terrible courier service that i have been seen in my life not even cannot answer your customer's call and pay heed to their complains!

Poslaju kulai bermasalah. Pemalas nak update tracking number. Suka tangguh kerja. Barang di pos pada 31/5.. Sampai skrg 9/6 barang tak sampai. Pos laju jb nak ke kulai emang amik masa bertahun ke nak sampai.. Nampak dia punya pemalas nak update tracking kita.. Barang should be sampai bfr raya. Bfr pos laju tutup. Ni tak memasal dapat after raya kang... Please report poslaju kulai. Tolong bagi warning sikit kat depa. Cepatkan service kerja tuh. Bukan cakap kosong. Sebagai bukti tgk sendiri. Tak update pun dah arrive kat kulai. Tup2 item out for delivery *kes sebelum nie*

Razana binti rahmat
Smk sungai pusu
Km11 jalan gombak
53100 kuala lumpur
Selangor
Tel : [protected]

No/tracking : en220549392my

1 x hg sabun honeygolw

Nota : 5/6/18 saya call pos center buat report untuk buat penghantaran dengan segera. Dia cakap proses 1-3 hari. Sekarang dah hari ketiga. No report takde sebab cust service cakap system poslaju ada masalah teknikal. Please fix it a.S. A.P. Cust dah balik kampung esok 9/6/18. Takde org di rumah

Dear POSLAJU,
My tracking no. En057552261my my parcel was send on 4/6/2018 from alor star to Selangor but till today (7/6/2018) my parcel still showing "item proceed" at klia hub (show by tracking system) may know your employee "proceed" 1 parcel need how long? 3 months? 6 months? Can I have a date when I can get my parcel before I make complaints to consumer department?

Hai pos laju.. I nak complaints sikit tentang layanan di customer service.. Kalau boleh bercakap dgn sopan dan tk kurang ajar then tell details dkt customers because kami taktahu and ada yg first time pergi.. Second.. Even dah tulis or bagitahu yg barang mudah pecah still u guys baling2 je.. Habis lah bila dah sampai kat kami tinggai habuk je.. Tolong lah at least buat kja jangan la campak2 mana tahu ada yg pos kuih raya untuk family jauh ke.. Please okay.. Byk kali dah jadi macamni.

Item has posted over the counter at penang jurutaman seri delima on 4 june at 2.30pm, the officer told me that will be arrived on following day by using pos laju, but today is 7 june, still not delivered yet!
I have been called pos laju bukit mertajam, kl, shah alam, but no one answer!
The service is [censored]!

I sent the roadtax to my customer in selangor and the roadtax is going to expire on 8 june!

I need answer on this case, pls call me at [protected].

I would like to complain pejabat pos Kota Belud Sabah . This is because my item has arrived since 23 may at cwgn serahn kota belud but the office didn't contact and inform me about it.Furthermore i went at the post offce and they said you need to give the item number so we can easily find for u .However they never make a call and give the item number. The only number i had is tracking number. I try to call many times at the offce but the hang up on me . Is the contact number valid or it just for display purpose? Im truly disappointed wth u servce . Do fix this . Thanks

Tracking No : EN052634304MY

Below are the chrono. of the event
31-May-18 : Item Picked up (Shah Alam)
31-May-18 : Item dispatched out (Shah Alam)
01-Jun-18 : Item processed (Parcel Hub)
01-Jun-18 : Consignment dispatch out from Transit Office (Parcel Hub)
01-Jun-18 : Arrive at delivery facility at (Pos Laju Johor Bharu)

Am very disappointed with the service provided.
Instead of 2-3 days delivery, now it become more than 5 days.

Dear pos malaysia,

I am totally upset with your terrible service. I track my parcel according to the tracking number given but up until now, my parcel hasn't leave klia hub yet. It has been five days. Poslaju service supposed to settle my parcel within three days. But it's been 5 days. I need my parcel urgently or else I won't use poslaju service, I would choose pos if it is not important.

Besides, poslaju brickfields branch rejected my calls more than 10 times. How can I reach person in charge of they reject my calls? That is so rude to reject customer calls. Very bad service.

When will I receive my parcel?
My parcel tracking number is as below:

Eh [protected] my

parcel dah hantar g kaunter pos laju, bila check tracking slepas 3hari dapat "Record not found".. so susah untuk customer nak refer.. samada barang x scan atau barang missing.. customer nak call lngsung x jawab. call hotline service, iklan je memanjang konon sibuk.. yg incharge customer service 1 2org je ke smpai sibuk sgt.. call post laju bhgian kawasan pla, senang je ckp pos laju kt sana belum update bagai...

My parcel from oversea tracking number #52029960581, 52029960802.

Item was pick up on 04 Jun 2018, and should send to Kuantan.

But now the parcel is in Rawang as at today 06 June 2018...there is no ppl answer the call in poslaju rawang.

Can you please help help help me...the things in parcel are v important to me...

I really hope there is someone in poslaju could see this message and help me.

Pls Pls PLs Help Help Help Help Help!

Your help will be v v v v v v v v v appreciated!

30 May 2018
EE031870007MY
Parcel was handed to Poslaju counter on 28 May for Express Mail Service to Germany with the promised delivery time of 3-6 days. No further update on Track and Trace system after the parcel reached MYKULA for transit to Germany. With the high fare paid (MYR 460), I was unable to receive my needed parcel urgently even after 8 working days. I've sent a few emails to poslaju but I receive no reply since 1st-June. Bad service and I will not choose Pos Malaysia in the future.

Salam Pos Malaysia Berhad,

Sudah 15 hari parcel yang saya pos ke Kuantan belum delivered pada customer start dari 23 Mei 2018. Check tracking number masih di Kuala Lumpur. Call ofis semua tak berjawab. Call careline reject. Pegi lokasi terakhir berdasarkan tracking number staff bagitau masih di hub dan meminta saya mengisi borang aduan. Tapi sehingga hari ini masih tiada berita. Lokasi tracking number tak synchronize dengan lokasi realiti. Tracking number EX004145941MY.

Dear Sir, I'm the owner of No 38 Jalan Perjiranan 15/9 Bandar Dato Onn, 81100 Johor Bahru. I would like to lodge my complaint that I have not received all my letters, credit card statements addressed to the above address since December 2017.

I don't understand the reason behind but we wish your authority to investigate why such incident will happen.

Please take action immediately because I'm concern about those important letters whether it is able to reach me.

Your work efficiency is not really slow! My parcel ER189845777MY, May 29 was in your poslaju johor bahru, but till now I have not received my parcel! Do you have any first-come arrival perception? The parcel on May 29 has not yet been delivered to the consignee! I must receive my package today! Because I have waited for many days! Another parcel EH609996536MY arrived at your poslaju johor bahru at the same time as this parcel ER189845777MY, but I only received the parcel EH609996536MY. I haven't received the parcel ER189845777MY yet. Your courier is not sending the parcel of the customer together. To the consignee but sent separately, obviously why the same address of the same consignee was sent separately? call poslaju but nobody answer my call! In this case, you poslaju do not need to install a phone at all, or your phone is just a decoration!

On 30/05/2018, our office is open as a legal firm we are forbidden to close our office during office hours and I was sitting here in the office delivery address the whole day and Pos Laju did not come and did not deliver the product and there is no notice of delivery given to my legal firm. TO my surprise I check only Track and Trace and found this stated:-

30 May 2018, 05:03:09 PM Delivery attempted. We found premises closed and left a Delivery Arrangement Notice. Item will be kept for 7 days. Please contact [protected] or the number on the Notice for delivery arrangements. Pos Laju Brickfields

This is unacceptable and I demand that Pos Laju re deliver the product properly during office hours. My mobile phone [protected] is contactable at all office hours and my law firm's office [protected] is always staffed.