Priceline.com
Reviews and Complaints

On 11/07/22 at 9:09pm EST I was alerted that my credit card was charged $1,068.48 by Priceline for a la Quinta inn. After 2 hours of trying to find a number where I can reach a live agent, I was basically told because I don’t have a “trip” number they can not help me. I wanted the trip that I did not plan cancelled and my card refunded. But bc I could not provide any of the booking details (phone number, name the booking is under, trip number or email associated with the reservation) they were unwilling to help me. I told them I had the payment authorization number that was provided to my bank and my credit card number but again received no help in the manner. I want to press criminal charges against the person who used my card WITHOUT MY PERMISSION. Priceline was unwilling to assist in anyway. When I asked to speak to the CEO the “supervisor” I was speaking to refused to give me his contact information, I had to go online to get it.

This entire thing is a huge inconvenience as I just prepaid this particular card as my car insurance is being charged to it. Now I need to shell out another $1600 to have it charged to another account.

Case # [protected] & re submitted for escalation # [protected]

Good Afternoon,

Since 9/13/22 when Priceline's agent error left my husband (wheelchair) & I stranded in Australia, we have spent more than 18 hours on hold and with Priceline agents, paid out of pocket expenses of $4888.55 and the case remains "unresolved" and "under investigation"!

We are long standing, frequent customers (rated "VIP GOLD") and are very disappointed and frustrated by the unresponsiveness of your services.

We have spoken with supervisors, escalation specialists etc without any resolution. We have been promised return calls that do not occur! We have requested that the legal team be involved since the Escalation Supervisors and unable to be effective.

Please advise if we need to have legal representation or arbitration to be compensated for the additional expenses because of the agent error April 2022 in booking our flight. I can be reached at 276.358-2378

I booked a hotel room several months in advance before our cruise. I found out by accident my hotel was out of business when I called to add a night. The relocation department changed us to a new hotel. I asked if I could also get that hotel for an extra night? Of course paying for the extra night. They said I could not! Told me I had to make my own reservation for the extra night. Very unhelpful. Well, I couldn’t get the same hotel and had to change hotels the second night. Lots of wasted Uber bills.

They also promised me a hotel with the same amenities. Free breakfast, restaurants, free airport shuttle, free port shuttle. Guess what? They put me in a Crown Plaza under construction! Between the horrible construction views, noise and the fact that they DON’T have a restaurant or bar…because it is also under construction…they also don’t have a free port shuttle! $15 per person! Which was the big reason we booked the hotel in the first place.

They have a few uninviting tables set up in a hallway that they are calling a restaurant. Not good enough.

I have spent HOURS on the phone with Priceline customer service and they are less than helpful. This is not the way to start our vacation. Bottom line we are spending about $75 in Uber rides because of Priceline’s lack of customer service, moving hotels, getting to food, and port transportation. We are also sitting in a hotel under construction, noise and all.

I booked a flight on October 24, 2022 out of Orlando, Florida for October 28, 2022. Shortly before leaving for the airport, I realized my wallet containing my

I. D, (driver's license), my debit card, plus an additional credit card for emergencies was missing. After re-tracing my steps, I was unable to find it.

I contacted the airline (Spirit) and was told I needed to speak with someone at Priceline.com, as that was who I actually purchased the tickets from.

After explaining the situation, I was told by the representative that I had no

option at that point except to cancel my flight and loose the cost of the tickets

($253.18) as there was no way I would be allowed on the plane without some

from of Identification. At that point, I felt that I had no other choice than to cancel at the last minute. (I was told that I would receive a return of $9.00 and some odd change)

To make a long story short, I was later informed that you are indeed able to board a plane without having any identification. You have to go through TSA;

you fill out a form, they make a phone call, ask you some questions, examine your luggage and your good to go!

If the priceline representative had been aware of that, I would not have had to cancel and I would not be out the price of the tickets.

My husband and I had to purchase additional tickets at the last minute for almost double the price of the original two tickets. ($523.18)

Thank you,

Kathryn J. Cook

[protected]@msn.com

[protected]

I created an account to search for car rentals, traveling with a 92 yr old, I use "at airport" car pickup. Searching Priceline one option comes up as Fox Rent-A-Car, at Airport Pickup at Orlando Airport. The AFTER booking Fox Car Rental, the information provided states "Shuttle" to car off site. This is not what the reservation information stated prior to payment. No one will refund my money, I am not able to use the rental.

I spoke to Priceline and get nowhere, not allowed to change car companies, no refund, they told me to call Fox Rent-A-Car. I spoke to Fox Rent-A Car, they said to speak to Priceline and they can approve and refund request to Fox. I spoke to a call center person and supervisor at Priceline and got nowhere.

Both at Priceline declined to assist in any way even though the sale was "miss represented and not correctly identified in their search and listings". And I was kind and explained and the supervisor HUNG up on me.

I am so frustrated; I am a reasonable person and understand they made a mistake at Priceline by not having the correct information, Fox said they have contacted Priceline that they don't have an on-site car rental, but Priceline still have them listed as so. That is total misrepresentation, and I am due my money back, I told them I was willing to be reasonable and provide a cancellation fee just to be able to move on, but they hung up on me and I was kind and not treating them poorly. I said in good faith, they should allow a refund as they are misrepresenting product to consumers.

I'm a little baffled that no one has reached out to me upon my request on the 10th of October. 3 days before my flight to Dubai while calling to confirm the baggage allowment for my trip, I find out that pricline never booked the flight with Qatar airlines and only booked one leg with American. 3.5 hours and 4 agents later I received the corrected flight. However the process was insanely complicated and the agents rude and imagine if that would have been discovered while at my connecting flight since everything priceline had still showed this existed. Priceline even lied and stated the flight was cancelled which I confirmed it was not by looking at Qatars website and the same flights existed. Not to mention prior to this date the flight was claimed to be cancelled 2 previous times. I'm looking for accommations for the time and heartache I had to spend on correcting this and wondering how to prevent this from happening in the future.

Dear Customer,

Thank you for contacting us regarding your rental car reservation with Hertz Corporation. Our records indicate that you experienced an issue with vehicle availability at the rental counter and consequently may have had to rent a vehicle from another rental car company. We regret any inconvenience this may have caused you.

If you rented a vehicle from another rental car company and had to pay more for your new rental, we will refund the difference between our rate and the rate the new rental car company charges. In order to be eligible for the refund of the difference, your new rental reservation must be for the exact same car class as the original reservation, and for the same number of rental days.

Please submit a copy of your final rental receipt by any of the following methods below. The attachment(s) needs to be a PDF or JPG file no larger than 2MB:

Website: Help Section → FAQs → Document Submission → Click "This Link" to submit.

Along with your receipt, please be sure to include the following information:

Your name:

The name of the rental counter agent that assisted you:

Your Priceline.com offer number: [protected]

A description of the issue you experienced

Once we receive your documents, we will research the issue with Hertz Corporation. You will receive an email with the resolution within 5 business days from your scheduled drop off date. For your records, your case I.D. is [protected].

Sincerely,

The Customer Care Team

Please do not reply to this e-mail.

We had a hotel booked through priceline and got confirmation and all.

And behold the day we went to the hotel, they were surprised that we had a booking and didn't find any reservation for us.

And here is my wife with 2 little kids around 10 PM at night in a town with no place to stay.

Called Priceline and they confirmed there is a booking and said will talk to the hotel. They did and concluded it was their mistake and there is no booking.

Now Priceline said we will book an alternate but you got to go there and check if they have a room with them, not even tried to support in calling and confirming if there is a room. The whole town's hotels were booked due to an event taking place.

Finally, we were on our own and they were happy to say "bye-bye" (literally what the agent happily said) we had to book a hotel in a nearby town directly by calling the hotel and ended by paying 3x of what we initially paid for a room much less comfortable than we initally booked.

Never booking with Priceline again. The disappointing part was how their customer service is who can neither understand proper English nor understand the escalated situations to make matters right.

To whom it may concern

I Yasmene Croome writing this letter in reference to Priceline airline. On October 16 a day before my birthday I booked a flight with Priceline which I rescheduled twice. On 10/16 I show up to the airport an hour early and was told that my baggage could not be checked in due to a two hour check-in. I was informed by American Airlines that I was to be informed by Priceline of the check in time. At no point in time Priceline inform me of the two hour check in time. So when I show up with my bags to the kiosk it wouldn’t allow me to check in at six. So I requested some assistance from the agent there near the kiosk and she informed me to go to customer service desk. When I get to the Deas I was informed that I can get on my flight but my badge could not be checked in and I ask why agent stated that I was supposed to be there two hours early. My ride has left The airport I had no way to get back home so I requested that the agent check for another flight. I booked the flight for LAX and paid $150 plus $30 for my bags. This was it inconvenience to the person I was visiting and myself because she live five hours away I had to drive five hours to come get me from the airport. Then Agent didn’t Put me in the seat that I pay for.I had tried to settle this matter with Priceline due to the fact that I was never notified that I needed to be checked in by two hours. I have asked for some conversation for this issues and I was told that Priceline no longer is handling my flight and they could not assist me with this matter. I have tried to contact them on many occasions to settle this matter but still receiving the same answer for the results there is nothing they can do. Priceline is responsible for informing a customer of any policies and procedures of the book flights and supposed to Inform the customer which they wouldn’t negligent to do. I have spoken to a supervisor and customer service and neither one could assist.

When hurricane Ian was approaching the gulf coast, as an insurance adjuster, I attempted to secure a hotel, rental car and airfare in order to make sure that I had the needed accommodations for my deployment. Regrettably I attempted to find a rental car through Priceline. That was a big mistake. Unfortunately, I chose a pre-payment option for the length of my anticipated deployment being from October 16 through October 31. The rental was through Fox Rent-A-Car out of Fort Myers. When I arrived at Fox Rent-A-Car I informed them that I would not need the vehicle for the full rental.. They advised that I would need to contact Priceline to try and get a refund which I did. Unfortunately Priceline was less than cooperative and providing a refund for the unused time of 10 days. In fact, Priceline was very short on the phone and had no interest in discussing the reasons why. I would not recommend booking any travel through Priceline or a third-party. I would rent again from Fox Rent-A-Car as they were very cooperative but said there was not much they could do because this was booked through Priceline, a third-party vender

On September 22 nd,2022 I purchased a round trip ticket from Priceline. Flying from Atlanta to Dublin Ireland-returning from Edenborough Scotland.

The trip# is [protected].The airlines was Air France-the trip was from December 13 thru 23rd. I also purchased the travel insurance for $93.65. The airfare was $1,170.57.On October 13 I received an email notifying me that AirFrance had cancelled the first leg of the trip (ATL to Boston). I called PL and spent 2.5 hours on the phone with 3 different customer service personnel trying to get an alternative flight. No flights were available on the 13 ---There was one on December 12th--that would not work so the decision was made to cancel the ticket. I have been in a dog fight with PL to get those funds returned to my credit card.

What really upset me is now I have the sane fight to get the $93.65 refunded to me. I cancelled the travel insurance, and was give assurance that my $93.65 was being refunded in 3 days. It has now been 6 days-and I am having the same problem with Priceline. Lots of double talk-and no one is willing to give me a definitive answer on the $93.65 refund.

I am an Attorney-a good one-contracts are not new to so is litigation.

My expectation is that my $93.65 is returned to my credit card in the next 72 hours. I am also contacting the Better Business Bureau about this matter.

sept. 28, day of hurricane Ian, we were told to vacate and leave best western in Naples.

We checked in at 3pm, and by 5:00 we left.

Since it was only 2 hours, people behind desk said we would get a credit from our vsa card.

I am still charged money through the credit card.

Please, we are in dire straits here, and lost both of our cars through flooding of 6 feet

I am a frustrated and disappointed customer. I have 4 open tickets, [protected] through 54 with a credit issued by priceline in amount of $483.57 for each ticket. I have a confirmed reservation # 3V8SFL for a flight from Newark, NJ to Paris France departing on 3/2/2023 returning on 3/11/2023. I have called priceline numerous times to pay for the fare difference ($83.25 per ticket) in order to issue my tickets. But they failed to issue the tickets. The agents told me to call the airline (air carabes) directly at [protected] . But, this number belongs to a medical company. I managed on my own to call French Bee. French Bee agent told me that they see my reservation, but they cannot see my $483.57 credit that was given by priceline. French Bee advised me to call priceline again. I am being tossed around . Please help me. I am bout to loose close $2,000 for price line incompetency

Very Unhappy Customer

Mehdi Mohammadish

[protected]

I am a 78 year old women. I purchase a rental car on March 6th for a trip to New Jersey. I made an error on the date of pickup. I tried to speak with both Priceline and Dollar rental to just change the date to the next day when my flight arrives on the 14th.

Because I didn't realize that I purchased a nonrefundable rental.

Money is a problem and I have just lost $717.41 I had to purchase another rental and it now cost me over a thousand dollar plus what I paid to Priceline,

I have used Priceline many times and have had no previous issues.

I also offered to pay the extra day but you would not do it for me,

I am hoping that your good customer service will send me my $717.41

Thank you,

I was trying to book a hotel room for 4 nights in Cambridge, Ontario. The agent didn't seem to know what she was doing and only booked me in for the first night. When I told her I wanted it changed she put me on hold for a long time during which time another agent picked up the line, thus disconnecting me with the first agent. When I asked to be reconnected with her I was told that was impossible. When I asked to speak to a supervisor, I was transferred to customer service, who refused to help me with the issue. So, I asked for a cancellation of the original booking, which I was assured of having been done.

Several days later, I checked my Visa account on line and found that Priceline has made 17 CHARGES TO MY CARD - many for different hotels, it appeared, as there were different phone numbers, e.g. [protected], CT, [protected], CT, [protected], CT. The total for these charges was over $3660.00!

I called Priceline several times in an attempt to get these charges reversed. Both times I was told that Priceline could do nothing about it and I would have to contact my financial institute to deal with it. To date, after 3 days and numerous phone calls, I have managed to get 15 of the 17 charges dropped.

It has occupied about 5 hours of my time and provided much frustration.

We made a reservation October 16, 2021 through PriceLine.com and was never able to use that reservation. I called National Car Rental and held the phone with them while they reimbursed PriceLine the $344.00 and was given the number to call to get my reimbursement.

So I called today for the reimbursement and was told I could not get it. So what it looks like to me is that National Car Rental reimbursed you my $344.00 and this company will not give me my money that I paid in good faith. BUT this company won't reimburse me in good faith.

I feel that I have been scamed for $344.00 and will not ever use Price Line again. I know I'm just one person out of millions that use your company, but I also will let anyone know about this situation, not good, reputable company.

(My son was in a terrible accident and this the reason I am late in trying to get my refund) It may not be much money to you and this company, but it is a lot to me!

Thank you in advance,

Bunzie Wininger/Dennis Adam Wininger Res.#[protected] 10/16/2021

I booked a trip through Priceline to go to my daughter's graduation (Flight, Rental Car, and Hotel). The date of the graduation changed and I tried to go to Priceline to cancel; however, I had to go to the airline directly to change the flight. The hotel was cancelled but they refused to change the dates for the rental car or refund the money. I will not be there to use the reservation. When I chatted with an agent, the agent ended the chat abruptly. This company is a straight scam!

See below:

Thank you. I see your reservation with Flight Frontier Airlines, Rental Car with Budget Rent A Car and Hotel with Delta Hotel By Marriott Philadelphia Airport for October 19, 2022.

You at 22:54, Oct 11:

I have changed the flight date and cancelled the hotel because my daughter's graduation date has changed. I was told by Hertz car rentals that in order to change the dates or cancel, your company has to make the modification.

Read

DIMECY at 22:55, Oct 11:

Thank you. I understand that you need assistance for this reservation. Upon checking here, I found that we cannot manually make changes on our end once a reservation is made.

You at 22:57, Oct 11:

You have to call Hertz. The agent says that you have to call and make the modification because I paid Priceline. If you cannot, I need the payment refunded.

Read

DIMECY at 22:58, Oct 11:

Our partner referred you to us because we booked your reservation and billed you. We are unable to make changes to your reservation due to contractual agreements with our partners. If partner is willing to change, you will need to work with them directly.

You at 23:01, Oct 11:

I called Hertz. The policy is that Since I paid Priceline, you have to call them and change the reservation. All I need is to change the dates. I am not looking for the money back.

Read

You at 23:02, Oct 11:

If you cannot change the dates, refund the money because I will not be there to use the car on those dates.

Read

DIMECY at 23:03, Oct 11:

I understand. Once you make your purchase, we charge your form of payment immediately to lock in your rate and secure your reservation. Per the terms you agreed to at the time of purchase, your reservation cannot be changed.

You at 23:05, Oct 11:

Refund the money then. I have already been charged an additional fee for changing the flight. The hotel has been refunded. Now I need you to refund the car portion. I will be filing a formal complaint against your company's deceptive practices.

Not Delivered !Error

I received a refund from Priceline but have to get it back through a loan company called Affirm. Affirm told me they would send a check by mail but I did not get it. After waiting 3 weeks, I called Affirm and found out the supervisor, who emailed a confirmation response ti me, never completed the refund and the check was not mailed. Now, I was tild I need to wait another 30 days to receive the check. This is u acceptable.

OpinionTAKE NOTE! Let the buyer beware. Per PRICELINE agent - SUPERVISOR once you pay the transaction detail goes to the airline. They have no record and will refer you to the air line. Now if you can understand them you will note the airline will most certainly NOT have on record what they allegedly sold you and will pass you around until they bleed more money from you for what you allegedly already paid for. After a number of attempts Frontier also Would not respond. We were left with filing with the Useless FAA, FTC and state of Florida.

I was unable to log in, so I tried to reset my password & it didn't work. I called Pricelines help line & was sent a link to reset password. It didn't work. Several more calls made with same reset password action & still no good. My final call was to ask for IT department & I was told that there was no way to contact them. It makes me a little uneasy to go on vacation & not have the ability to contact Priceline if an issue comes up.