Priceline.com
Reviews and Complaints

Canceled ony one of my days stay at motel 8. Said would have 80.
00 refund need to see my credit of money from price line

Let's start off by saying I will NEVER book anything else with Priceline. This was my first AND last! Due to Hurricane Ida damaging Louisana (New Orleans specifically), we were not able to go and needed to change locations. We cancelled and rebooked the hotel without much of an issue besides the call back wait times. Getting a credit for the flights was an absolute nightmare! Multiple call backs because they didn't have the correct department returning my phone call. I was on the phone with them from 12:18 pm to 8:38pm. Have multiple representatives didn't know what they were doing, I got fed up and irritated. All I wanted to do was change my flights from one city to another for the same dates. Each call, I was on hold for 30 minutes. Today, someone finally called me back and I am STILL on hold now for 47 minutes. I provided the flight dates, times, and flight numbers, but for whatever reason, this incompetent representative cannot find the prices..(?) I found the information within 3 minutes and it's taking him now 48 minutes to locate the same exact information. I am a first responder and cannot be on hold for the entire day. Please beware! DO NOT USE PRICELINE FOR ANYTHING! You are better off going to the direct sites. I blame BJS TRAVEL for this terrible dilemma. It's like they get paid to place people on hold.

I reserved at car for August 6th through Priceline. A week before my son got Covid and we had to cancel the trip. I contacted Priceline and was told to contact HErtz to cancel. I did that and got confirmation form Hertz that the reservation was canceledd. Low and behold I was still billed $403.94 from Priceline. I contacted them and they said no refund, asked to speak to supervisor and got same song and dance. Then I wanted to speak to manager and they would not allow me to speak with manager and was told they they would call me back. After waiting all night for a call back. They called me back at 11:45pm. I was sleeping and missed the call I tried Hertz again and they said they can do nothing because the did not recieve my money. Priceline stole $403.94 from me. This should be illegal they way they do business. They are taking advantage of people's misfortunes during these trying times with Covid. Its disgusting that they could steal my my money and I can't do a thing about it.

I have recently booked a hotel through priceline.com. I particularly chose this booking because of the free breakfast. When we arrived to the hotel, we were told there is no free breakfast. I contacted Priceline and complained about this. They contacted the hotel and confirmed this was true but did not offer any resolution. Although this is minor, I don't want them to further fool other customers without confirming with the hotel because this is false advertisement. Here is my Priceline trip number: [protected] and it was a 2-night stay at Days Inn, Canmore, Alberta.

I was told I would receive a refund for a hotel that I did not stay at in Miami because they canceled my reservation not me and I had a book in a different hotel I never received my refund I will attach pictures of the email telling me how to receive my refund.

I booked a room through Priceline at Holiday Inn Express, Milford, CT 7/8-7/12/21 for the funeral of a family member. When we checked in and went to our room and tried to take a shower, there was no hot water. Fortunately, we were able to take a shower in a family member's room. The hotel management was aware that there was a hot water issue, some of their equipment had failed and affected some rooms. When we checked out on 7/12 along with other members of our party, a 30% discount was issued to those without hot water who had booked directly with the hotel. The hotel was not able to give us the discount since we had booked with Priceline and told us to contact Priceline for a refund. That has been a nightmare... I have contacted them 7 times, each time waiting on hold, being "escalated" to the "CR" department and then being told the hotel manager denied the discount... I have been in contact with the hotel manager, Steven, and he assured me that he would approve the 30% discount/refund but has heard nothing from Priceline

Due to the COVID, I have canceled my trip which number is [protected], and contacted Air Canada which has been processed back fund to the Priceline and issued as a credit memo number 014-[protected], I have already contacted many times again and again to Priceline to retrieve my fund, but their staff always didn't solve the problem, I still don't receive my money. Please check the attachment as proof from Air Canada, thanks!

I had purchased tickets for two for flight and hotel to Savannah, Ga in July. This was done on June 4. I had to cancel the trip due to a COVID exposure and when I talked to Priceline about this they called each airline and I was told by both American and United they would not charge me any penalty and my cancellation was valid. I was told by a representative from Priceline that I would be able to schedule my new trip whenever I wanted and a credit would be issued on my behalf. Today I tried to do just that but since I wanted to know what my liability over and above the $589.57 I had paid prior, I went online to schedule the trip on the dates I needed with hotel and air for two and it ended up being $697.57 . Well I thought I would have a minimum liability on this so I gave them a call to proceed with the reservations. After calling and being told I would have to wait 45 minutes for a call back I received the call back but did not get to the phone quick enough so I had to call again and THIS TIME I had to wait another hour and 45 min for the call back. When I spoke to this first person they told me I needed to speak with someone else so the phone transferred me again and I spoke to a person who had me on HOLD TWO AND A HALF HOURS while she 'worked with the first airline and then told me I owed an additional $240. I asked if she used the credit from the prior trip and she said she used the $115 credit for this leg of the trip but she needed to call the second airline for the second leg...that equated to the total two and a half hours on hold. At that point she told me I owed yet ANOTHE $240 for the second leg and I only received $115 credit on that leg for a total of $480 since each airline was charging me a ONE WAY FAIR which we all know is MUCH HIGHER than round trip and THAT DID NOT INCLUDE THE HOTEL! I was FURIOUS! I had already allowed this lady to take an additional $240 on my credit card for one leg of the trip when she told me it would be ANOTHER $240. I told her I bought a round trip ticket WITH hotel for two last time and I was attempting to do the same this time. She then said the air was being charged as one way and not round trip because they were different airlines! I told her I could buy this trip online without any credit for $600+ dollars that DID INCLUDE THE HOTEL while she is charging me an additional $480 for the air and another $320 for the hotel for a total of an ADDITIONAL $800 added to what I had ALREADY PAID for a total of 800+589 less the 215 credit for a total of 1174 for this trip that I could buy online for nearly 700 WITHOUT the credit but I would lose my entire 589 supposed credit! Here is the page from the website showing the amount I would have paid if I did this online without my credit:
Mon, Aug 30 - Tue, Aug 31
River Street Inn
Savannah Historic District - Riverfront
1 Room - Queen Room with Two Queen Beds - Ci...1 night
Change hotel
Change room
Mon, Aug 30 - Tue, Aug 31
Phoenix, AZ - Savannah, GA
Monday, August 30
American Airlines Economy Class
American Airlines-image
5:00a
PHX
CLT
42m
2:02p
SAV
1 stop
6h 2m
Tuesday, August 31
American Airlines Economy Class
American Airlines-image
6:23p
SAV
CLT
52m
9:53p
PHX
1 stop
6h 30m
Free Cancellation within 24 hours
Change flight
Flight details &
Here are the charges for this trip: Package Savings
You're getting our best possible prices because you are a VIP.
Cost per person
1 room for 1 night
$105
Flight ticket
$514
Number of travelers
X2
Subtotal
$1236
Package savings
-$561
You pay today
$674.03
Or as low as $61/month
Learn more
Hotel fees
$23.54
Total cost
$697.57

Continue to checkout

HERE Are the charges for THE TRIP I CANCELLED:
Priceline trip number
[protected]
Purchase date
Jun 7, 2021
Payment method
Affirm
Billing name
Affirminc Biegen
Cost per person
$306.82
1 Room for 1 Night
One-way Ticket
One-way Ticket
Taxes and fees
$57.58
Number of travelers
X2
Total charged
$770.70

Since I had started to set up this trip with the representative I no longer have access to the initial leg of the trip for 7/13...only the second leg now shows in their system and they replaced the first leg with the trip of 8/30. I'm not sure even if this charge is the 'new' fee for this trip or the old fee...what a MESS!

I went to the website and bought round trip airfare for a flight to California. The tickets were around 561 dollars per person roundtrip, 3 adults. Priceline billed me over 4000. dollars for airfare from honolulu to california and back and refusedb to fix there mistake. Basically they charged double the price of the round trip fare . I am disgusted with this company and will never use it again.

I booked a room 6 Aug 21 at a Travelodge in Laramie Wyoming, trip # [protected]. The room was Advertised as a 2 star but was the most filthy, nasty place I have ever stayed. I do have pictures! From inside and outside it looks like the building needs to be condemned. It is not even a one star. Priceline misrepresented this hotel and should refund me the price I paid for this room.

PS: IM a gold VIP member with Priceline!

Van Wallace
[protected]

Hello.

I have now called twice and was told that I would receive an answer and resolution withing 5 business days!

I have used Priceline multiple times and this is the first time to have a problem with a online booking.

I had booked for the Super 8 in Sidney Ohio,
Priceline trip number [protected] on 24th June for 2 rooms, 2 nights

Total cost $306.08

On arrival I was told that the Motel had no record of this booking, even though I also presented a paper copy of the booking.

I subsequently had to pay direct to the Motel.

I respectfully request a refund of the $306.08 charged by Priceline on my
Capital 1 Credit Card. Please make this refund as soon as possible.

If required I can supply paperwork to support my claim for a refund.

Yours sincerely,
Captain Alan R. Griffin

I ordered and paid additional money for a nonsmoking room for my son. Upon arrival he was given a smoking room and told non-smoking would be additional $21. I sent him back down to inform the desk we had already paid extra and they indicated we had paid extra for a late in the day reservation. I spoke with Elvie in customer service at Priceline who said their contract was for a smoking room. I informed her this was a bait and switch or there was a problem with their website. I had paid an additional $14 for a non-smoking room. She informed me that no one had complained of any website problems (ME) It is simple...common sense should tell you someone doesn't pay additional money because they want to! I admit I was more than frustrated with this agent whose only resolution was for me to pay the additional $ or cancel the reservation. I am a frequent traveler and have not had to contact their customer service before so their agents' unwillingness to correct an error is unacceptable

i canceled a hotel reservation at Econo Lodge in Norwalk OH 8 weeks before reservation date. I still was charged. Spent over 2 weeks talking to Priceline, BarclayUS Cards, EconoLodge Hotel Manager, Choice Hotels and found out another party Agoda, the website this hotel uses. None of them were willing to get this charge removed. I provided the cancellation number I received from the Hotel directly, but he claimed I was a 'NO SHOW" and cancellation was not in the system. BUT Choice Hotels seen it in their system. They all said to contact the others (mentioned here). None will back up the customer card holder. They put you on hold, never answer, disconnect. Then when you do get someone, you have to start all over with the issue. Priceline says because the hotel was a partner and the hotel was not willing to credit this back. They have allowed this to happen and says they could not do anything about it. With all the proof, you still get screwed over by Priceline.

I have been a long term Priceline user and up until this point I have been satisfied with my experience. This year is different. I had several problems during a recent trip to Europe, but nothing beats what just happened. I booked an express deal for 87 at the Juniper Hotel in Cupertino. I have booked previously on Priceline without issues. For the previous two days, when I tried to book this deal, I consistently got the message that the deal was no longer available. When I booked last night, the booking went through, but I was charged for the full price of the hotel not the express rate. Two long phonecalls later, your agent claims it was my mistake and the booking cannot be cancelled or modified.

This is a classic bait and switch advertising scam and I will continue to file complaints with the BBB and all appropriate government agencies unless it is remedied. I am attaching a screen shot of the price that is still showing on your site.

I travel frequently and have always relied on Priceline for the best deals. I will no longer do so, and I will encourage everyone I know to avoid all dealings with the company in the future.

Cupertino, CA - Monday, August 23, 2021 (Itinerary# 428-958-323-45)
Inbox
Juniper Hotel Cupertino, Curio Collection by Hilton
Aug 23-26
Check in
Aug 23, 3:00 PM
Check out
Aug 26
Duration of stay
3 nights
Address
10050 South De Anza Boulevard, Cupertino, CA 95014, USA
Phone number
+[protected]
Confirmation number
[protected]

I stayed at Super 8 by Wyndham Madison East on 8/10/21 for $64.36 it was rated 3 stars but was a dump. Garbage all over the grounds, in the plants, in the lobby and right outside my door. Weeds growing up.all over the lot and a tree down and no safety comes by it. Room had throw pillows for pillows, no hand towel and blanket with burns in it. Carpet not clean and place looked sketchy all over. Customer service was extremely poor. No talking or pleasant manner at all. Keys didn't work at 11:30 p.m. and I was yelled at for asking for new ones.

Other hotels in area with packed lots and hardly anyone here and I feared for my safety due to how it all looked. Paint peeling everywhere and it looked as if a person could break in. I put a table in front of the door and bare my slept due to the clerk's rudeness and the conditions. How could this be a 3 star and cosy me $64.36? I'm using my social media accounts to tell people about the hotel.as well as Price line having gone downhill for service.

On 07.19.21 I booked two nights at The Portofino Universal in Orlando FL for my daughter and her two small children (5 yrs & 6 mos) The rate was $500/night plus $100/pp for 3 FAST Passes to Universal Park for one day tax, $12/pd valet, resort tax all of which was acceptable.

Make note …All this time I thought I was making this reservation through the actual hotel. When I was about to give them my credit card info they quoted a total cost of $2030.85! I was stunned and asked what comprised the difference? She said it was a mandatory COVID FEE and every room had this charge.

I reluctantly made the reservation but was sick about the ‘extra fee'!
We had a wonderful time. As I checked out I asked the clerk for a copy of my folio. She said it just reflects your room and poolside charges; everything else was already paid through PRICELINE!

Once again, I was shocked that Priceline was involved.

The more I've been thinking about this, the more I felt the necessity to put in writing.

It makes me very sad and annoyed to be ripped off like this.

I'd be happy to provide any supporting documents I have and the actual hotel room charge.

Your response will be greatly appreciated….

Thank you,

Pamela L Patterson

Booked a flight to UK and upgraded to Premium
Itinerary when printed off showed Economy seat
Been contacting them for last 3 weeks said it had been fixed but its not
spent hours on the phone and texts
told me to contact Delta they said contact Priceline
no one seems to be able to fix the problem
stressful and awful experience
BOOKING #J0NC5Y

June 28 2021 I made a reservation for Super 8, 315 Airport Rd SE, Albany OR under my name Michael D. Wray. We arrived our room had broken air conditioning. It was 92 degrees outside. No way were we going to stay there. Manager stated she would not process charge as it was not our fault as she had no more rooms available. Charge was processed by 3rd party (Priceline) on 6/29/2021 for $155.96. I called Windham [protected]. They gave me a case #4605252. I was told that we had to wait until 13 Jul 2021. We still do not have a refund. Called again I was told I had to go through 3rd party for our refund. Given number to call [protected]. They had no record of confirmation # or any of our phone numbers. Told me to hang up and get the correct info and call back. All of that was automated. I can't get to a human being. I do not know where to go next. Please contact me via email at: [protected]@yahoo.com or by phone [protected] ASAP.

Priceline booked a different date that I had requested to Hilton in Charlotte on executive park.They stated that it was nonrefundable and it was nothing they could do.I went back to my history of my search engine and the dates that I had search was there as I expected and I tried this to tell Priceline that the mistake was made on there end, but they didn't even care, and they kept my money because there wasn't anyway I could go on that different date.

Three weeks before my hotel reservation, i contacted Priceline to cancel and get a refund. After being on hold for over 15 minutes, I was told no cancellation and refund. I tried to escalate but no one called me back. I contacted the BBB online.
A week later, I received an email cancelling and refund. What? No one from Priceline ever responded to me so I made arrangements to use my original Priceline hotel reservation. I immediately called Priceline and after waiting for a call back, Priceline refused to reinstate my hotel reservation. They had never contacted me they just cancelled it and now I'm left with no hotel and higher rates because it's about a week away.
Priceline is a complete fraud. They take your money and once they've got it forget about any customer service.
I'm never using Priceline again and telling all my friends and associates not to use them either. Horrible company. They could have fixed this easily on two occasions but instead screwed me.
George Basore