Priceline.com
Reviews and Complaints

I used Express Deal to book a hotel near the Burbank, CA airport on 1/31/18. The description included the word "Burbank" and "Airport Shuttle" and "Business Center" so I booked the hotel with confidence that it would be near the airport for my early morning flight. I was shocked to discover the hotel, the Brandwood, was in downtown Glendale...10 miles and 20 minutes away from the airport! They have NO airport shuttle, and parking while free, was down a dark alley behind the hotel. To check into the hotel, you need to pay to park. There was no restaurant as advertised and was located 2 stories up with no elevator. I felt completely ripped off by the entire experience and will never use Priceline again.

I was not aware that I cannot change the dates of my flights. Due to work conflicts, I am unable to travel within the dates I selected and I need to change the dates of my flight. I called the priceline customer service and they told me that the ticket is non changeable. I am about to lose $1455 for nothing because I got a job and cannot travel during those dates. This is stupid and outrageous!

I am writing to express my utter disgust with the service we received when we stayed at this hotel we booked through here. Checking into the room was great. He was nice. Smiled. Very quick. The room was decent. But the bathroom fan made a sound like it was barking. The fridge was warm with no temp gauge. Once we put things in it we had to call the front desk. They were completely rude when we called about our fridge making a loud ticking sound like it was going to blow up. They said they would not come look at it till the morning. Mind you I have 2 kids and one is in grade school that needed rest. So they said they were on the way and never showed. Then in the morning they never showed to look at it. I was also well aware that checkout was 11am. I called at 1050am to tell them I was going to book another night and I would be running around the corner to take my boyfriend to work. She got loud and cut me off and says, "will you just shut up and listen to me". Umm excuse me. I'm trying to book with you again and this is how you treat your guests. Needless to say... I will never book with them again. It was a very unpleasant experience and I highly recommend you do not partner or third party with them either. I would like a refund for the horribly poor experience.

This was in regards to an issue with a previous agent exchanging my ticket. I understand Priceline has a long line up of customers' complaints still to go through, the fact I had to ask for an approximate time when to hear a response back for an immediate concern instead of the staff reassuring the customer. The interpretation I (customer) felt in response to the multiple interactions I got with multiple staff trying to resolve my issue made me feel as if my issue was not acknowledged and will not be taken care of and just leave hanging until I forget about it one day. In other words, the way Priceline staff resolved my issue did not reassure me anything and just left me feeling more angry as a result. Regarding my second exchange, first there was an error on the agent part confirmed by Priceline, then there is another issue about the same exchange regarding overcharge where I have to call again. Never knew this could be so hard. it is not even my fault these problems raised! Never booking or referring people to book trip reservations through Priceline again. Unlike previous experiences with other companies I have had after a customer issue, Priceline did not even offer anything in return (ie. incentive, coupon) for customer's next booking to even TRY to mend the relationship with the customer again.

When Priceline has a customer issue or complaint, they are very slow to resolve customer issue. and make customer wait for a very long time, only to find out customer has to call again multiple more times. is this really needed?

First priceline workers need training. They are rude and don' understand airline policies. Everyone has a different interpretation of policy. They are obviously workers in another country and don't speak english well. Refused to process a refund even though airline requested. Will never use them again because they have no regard for customer and provide poor customer service. Use them at your risk. See complaints on consumer affairs as well.

I called [protected] to change the name on my hotel reservation. After multiple conversations with two people and a machine after I accepted a $100 gift card (congratulations to me, did not think it could be a scam since I called in) and ended up 37 minutes later after multiple promises of "one more short message and we will transfer you to change the name on your reservation", and after I "authorized" the small charge to send me the gift card, I was also informed I was receiving magazines, etc. and when I tried to get off the phone, short of hanging up, they spoke over my objections and would not let me talk. I have yet succeeded in speaking to a customer service rep at Priceline, even after calling their toll free and private pay numbers [protected]. I never was transferred; when I asked they gave me yet another number that did not ring through.
Priceline! This is bad for your business and though we have been faithful customers, we cannot continue working together if we are unable to actually resolve a problem when necessary. Somehow we were transferred over to this 3rd party company and have no idea how to trace it. The offer was originally for a cruise (took their survey, thinking it was Priceline (then ended up with a teaching course on finances that I am obligated to cancel or it will be automatically charged to my credit card. Again, the whole time they led to me to believe they were connected to Priceline.

I booked an express deal on Priceline. Advertised as a 4 star hotel and 52% discount deal. I got a 3 star hotel, not even listed in their web page, and the discount compared to the Priceline rate for that hotel was 22%. I contacted customer service and it was worthless, they don´t have a customer service spirit, after they charge your credit card, they don't care anymore for you. My biggest surprise was that when I arrived to the hotel, their rate was about 20% lower than Priceline.

Hello, We did the name your own price car rental using Hertz in the MSP airport. This was of course a prepaid rental for four days. Flight arrived on time. We went to the car rental venue and showed them the paperwork. Guess what, they had no suv's for us. We waited 1 hour and a half, complaining to anyone who was in charge...yes mam it will be about 15 more minutes. this was said at least 4 times or more...they said they were washing the car, they said they just needed to have some one drive the car from terminal 2 to terminal 1, and so on! This is in excusable! Not only did we not get the Rav 4 we wanted, they had not ONE suv in the whole fleet! We want our money back! Hertz said they could not even compensate$$, because the rental was through you. We would have used another car provider, but would loose our entire car rental fee! Finally after a hour half and late for our trip..they brought an suv. We want our money back...

Trip # [protected] Oct. 9 - 21 from Providence R.I. to Albuquerque N.M.

I mad reservations. Noticed later they were incorrect (they had used my middle name as my last name for the flight, the car reservation made at the same time was correct). When I asked to have it corrected they charged me $50 to fix the error they had made. No one would help me until I agreed to pay the fine. They do not empower their employees to make decisions or help customers, just recite their policies. I have seen this same type of complaint on this forum - they charge you to fix their errors and they just don't care. With so many travel sites out there you should use someone else.

The priceline customer service was terrible. I called twice and still my issue was not resolved. There was a typo of the reservation of my last name by a letter and they were trying to charge me $70 to resolve it! That is robbery. They also dismissed responsibility saying It was Virgin airlines decision. When I phoned Virgin customer service they said they could waive the Fee, but priceline would have to request it, which they were unwilling to do. If I can avoid booking with priceline in the future, I will.

I was scheduled to leave for India on Dec 10. My flight was canceled.

Very disappointing that inspite of being reasonable and requesting refund of my business class travel due to BA cancelling my flight, I was berated, and treated without any respect.

Without my approval, the agent claimed to have booked my flight on Cathy Pacific on a flight that was delayed by 2 days, and effectively reduced the duration of my international travel from USA to India.

In spite of my REPEATED requests that the delay would renter my trip futile as my key meeting would be missed, and that I rather get refund, and then schedule my trip in future, my reasonable requests were declined.

Is this how priceline plans to treat its business class customers? I kept getting punted between priceline and BA. Priceline refused to help even though it was a third party booking agent.

Kindly advise how you expect to resolve the situation? I want my full refund back, and want to be reimbursed for uber travel costs from home to airport.

I booked a room at travel lodge in Colorado Springs Colorado on Ore Mill Road. I was charged a smoking fee of $150.00 and I nor my friend smokes! I tried to talk to the manager Stephanie she was rude and didn't want to listen to what I had to say. She said she would have me removed if I didn't leave in proceded to chant bye bye to me. She said I was lucky because the fee is usually $250. I read a lot of reviews from other guests and one man said he was charged a smoking fee of $79 and he never even kept his reservation. Sounds like monkey business to me! Why would there be different fees smoking is smoking isn't it? The room I stayed in was filthy the phone didn't work, there was no remote to the tv, the sink was backed up, don't believe the sheets had been changed, all n all it was filthy. So I don't know how if there were ashes in the window ceil she could be sure it was from my stay! You can sit and read negative review after review about the filth and smoke smell in this dump! I am beyond mad and I want my money back. I don't smoke so why was I charged?! I put a complaint in on line to Travelodge but turned out it was in the UK and its not the corporate offices for the us. I talked to the customer service here and she basically said there's nothing the can do. Take a look at that hotels reviews and tell me I don't deserve my money back! I want this taken care of! I'm not just going to let it go.

Every time I use Yahoo Mail now, a Priceline ad pops up in the corner. When I see it, I have to click on the "I don't like this ad" box quickly; otherwise my computer (including my firewall) starts sending me urgent warnings that I am being attacked. I would not be that angry, but every 5 minutes the Priceline ad STILL comes up even though I clicked on it to go away. PLEASE vet your advertisers!

Do NOT use Priceline. Not only is it nearly impossible to get a human on the phone, when you do they are extremely incompetent. I booked a hotel through Bookings.com and when trying to book a flight it routed me to Priceline.com. Priceline makes you think you are transferred to a Jetblue site when in fact you are not. I booked my flight only to find out when booked by PRICELINE, it was put that I was returning a day earlier than my hotel reservation. I did not find this out until I called Jetblue to confirm my reservation because I NEVER received an email confirmation or anything from Priceline. This service is a scam and probably one of the worst customer service reps of rubber stamps I have ever come across.

When I called Jetblue to help me with the problem, they told me this is a COMMON complaint from customers with Priceline. I ended up having to pay an additional $290 for an error of Pricelines. Priceline has absolutely not accountability or ownership of their errors, stating "the computer was working fine when you booked your reservation.

There is no recourse for anyone when they make an error like this. You are stuck. You get what you pay for when you use a discount service such as this abomination of a site.

I was very upset with the fact you guys even put this nasty dirty unsafe and ran down place on your website. I had tile fall off the wall hit my foot and my husband went and told the manager and he just laughed and tosses the tiles in to the trash. There were condom wrappers in on bed with long black hair so it was never cleaned there was red and black stains all over that same bed. The door did not stay shut unless you slammed it shut toilet right next to bathroom door. Tile fell off wall when I was in the shower. You could see right through the pad lock on door and it didn't work. Blood on the walls. I have more

Me and my Fiance went to check in at airport yesterday on time. Checked in fine, mine had an issue because I didn't realize my passport didn't expire within six months of the date of departure. Call Priceline, explain the issue, they said for another $1200 I could go on the flight at 6 PM tomorrow. I ask, if the passport agency doesn't fix it by tomorrow, is that refundable? They said no. So we decided to re-find Both our tickets so that we can rebuy and go together. They refunded mine. They said they couldn't refund my fiancé s because she had already checked in. So she had to fly last night since the assistance wouldn't refund her ticket and we couldn't lose the money. The Passport agency fixed my passport this morning. I called Priceline support, they were of no help. I understand you can't help book or take credit card over the phone, I told him I wasn't trying to do that. I just wanted help, . We got an Uber to Dallas Texas for this fligh from Oklahoma. I had to sleep on a bench outside The passport agency last night. Have no internet access except on my phone to research for plane tickets which was about to die... and I didn't exactly have access to a charger, because it's in my fiancé's luggage on way to to Nepal. The way I view it, is because you guys wouldn't refund her ticket, we're stuck in a situation where she is alone for days in a Third World country, she is not the type of person to be able to do this alone. And I'm not getting any help to get there

Priceline is such a scam every time I book with them there's is a problem. Last time booked a room it wasn't available when I got there After 3 hours of waiting they booked me a hotel 40 miles away... again less than a week later I get to the hotel and my room was s not available "inventory did not update" wtf is this? So then after 5 calls to priceline.com that no one can help you and 2 hours of my time they pretty much told me sorry about your luck...

On 11/62017 @ 5pm I made a reservation for a car rental 30 minutes later I figured out I did not need the car my son I nlaw was on vacation and can pick me up at the airport and drive me around I called national rental car they said they had no problem cancelling the reservation that I had 12 hours to cancel with priceline well price line told me they will charge me anyways even if I don't need the car that it was nochangeble nurefundable noncancelable I mean really what kind of company does that no where in there website stated that when I was making the reservation I tell you this business now a days should try not to steal consumers money this way I am 62 years old I i work for one of my city fire departments for many years I never was treated this way by a company..

When I arrived to my hotel, Super 8 in Fiesta, TX., I walked into the room which smelled bad. Within less than 3 minutes I saw 3 cockroaches. I went downstairs and spoke with the lady behind the desk. She was about to refund my money until she found out I booked with Priceline. Priceline said they needed to speak with the manager and would call Monday which they never did. I have called back 3 times and told they could not reach a manager. They even said the lady refunded 1 or the 2 night stay booked but would not refund it until the manager confirmed. I book with Priceline monthly...not anymore. I refuse to do business with them. Bye bye Priceline!

I booked a flight from Toronto to Montreal just recently. All the prices was shown in Canadian dollars until the last purchase page where apparently priceline changes it into USD without notice! I ended up paying over 150$ extra, way more than if I would have booked through Porter airlines. And if you think this is bad, customer service was worse! It took me two calls and over an hour for them to spill it out that they change to USD at the payment page! Such a waste of time and money! I don't think I will ever trust them again!