PSI Services
Reviews and Complaints

10 Questions from National exam, and 5 questions from State exam are experimental. They don't make that clear before the test, you kind of have to do your research before you go for your test. They also don't tell you which questions are experimental so its totally possible that if you answer 34 out of 45 questions correctly for the state exam, they might make 5 of your correct answers experimental and disregard them leaving you with 29 Correct answers, and hence failing the test.

My company and I am in the process of trying to contact someone above the customer service and supervisor reps. If anyone is able to help with such contact I'd be most appreciative.

You were late... They said you were late... He did not need to explain because it was not a question... They make these appointments so that they can do the job in a set time otherwise you would not need an appointment...

That said, YOU ARE COMPLAINING BECAUSE YOU DID SOMETHING WRONG THAT MADE THE JOB MORE DIFFICULT...

I have been a proctor for exams and I didn't let people in if they are late because it upsets the other people that are on time...

The staff are completely rude. I felt like I was at a boot camp or jail instead of taking a board exam. Noone need to be talked to the way they did. We are paying money for an important exam. Being nervous as this is a huge deal. I have tested at other places similar and was not treated this way at other places. They need to be taught how to talk and treat people!

I found this opportunity on Craigslist and applied then went to the orientation, a few minutes into the presentation came how much pay you will make $300 to infinity. Well I said I don't want to discuss money I want the facts and he presumed with the outline. The company is called "Metro Public Adjustment Inc." which is under PSI Services LLC. The testing and incensing and registration with the state costs somewhere about $350 dollars to get going, doesn't sound bad doesn't it? I researched the responsibilities for developing a payed "commission" YOU have got to go out and fetch the clients and convince them they could get more on a claim then their insurance company would bring? This is nuts a total 3rd party rip off on insurance companies doing a complete job 5 to 20 times more than the insurance company would pay, that will raise the cost to the home owner. They say your premiums would not increase. This challenge to convince home owners to take this approach is very difficult and scandalous position to take. If YOU are a unconscionable type of person go for it, for me I live a clean life with no regrets.

PSI is a monopoly - plain and simple! How can a "testing" agency tell me I am not qualified to work out of my local IBEW Union hall, when I have completed their 5 yr apprenticeship program, earned my Journeyman's card, have 35+ yrs. experience - I even have a valid C-10 license and PSI, with their ambiguous and unrelated and strange question test test fails me... Ha - really!?! Another $200.00 down the drain! I should have never let it expire, but I didn't need it with a C-10 Contractors license and didn't see the point in paying $125 every 2 years and showing proof of continued education in my field. What a bunch of HOG WASH! SO now after 20 years of contracting on my own I've decided I want to deactivate (put on hold) my license and work out of the Union Hall to pay bills & feed my family, but this crazy totalitarianistic testing company who is a octopus to ALL it can FORCE to it's mercy (even beauticians now have now come under it's radar) can tell me I failed and remit another $200.00 after 2 mos. of waiting - This is a travesty!

Anybody can read this book for make a very good preparation for electrical exam.
This book is http://www.electricalexamanswers.com .
Its really very helpful for electrical exam.

I wanted to reschedule my exam - i had a family emergency - all i needed was to push the test back to the afternoon. there was no customer service - she said sure you can I would just have to pay for another exam. I said excuse me? and the representative said as happy as can be - yes you for fitted being able to reschedule - it is too late. They have a monopoly so they don't care about serving the customer. this is why you DONT give any one entity too much control.

PSI are the worst people on earth to deal with. I have dealt with this company for almost a year now because they are so incredibly unorganized. One person tells me to do one thing, and then the next something completely different. This place should be shut down and not even exist anymore. THE PEOPLE ARE OF NO HELP and they made my life hell.

It's like the DMV, only worse. My company and I am in the process of trying to contact someone above the customer service and supervisor reps. If anyone is able to help with such contact I'd be most appreciative.

I am trying to get my Property Management license, signed up for online school doing my 60 hours taking their final exam and getting a 98% so drove an hour away to take the PSI test. But first I have to say I tried to see if there were any books or test that PSI had available for Property Management and NO is the answer not one test not one book. Every other profession has that available but not PM. So back to now taking my test, my first two questions were so way off base I thought I was taking the wrong test.

The entire test had questions with more than one answer that was correct but you could only pick one, so which one do they want to get it correct? I knew when I finished I didn't pass and sure enough I didn't. So back to studying, and study some more.

Back to take the test at 75.00 (again) and this time I really felt good about the test but failed. I asked if I could see my test I wanted to see which ones I got wrong to study up on them but no you can't do that. I sent an email to the Agency and their respond to seeing the test was "were not in the business of teaching". What the H--- kind of answer is that.

There was a lady there that said she had a practice test for Property Management that her company gave her and she emailed it to me there were 200 good questions but only a few on my 3rd try. Plus there were questions pertaining to real estate agents like if their license laps what do they need to do to re-instate there were at least 20% pertaining to agents and not property managers.

So I asked the person in charge of testing if me taking this 3 times and failing was not normal and she said not at all the highest score was 80% when 75% is passing. Doesn't that prove that the test is terrible I really think they just want the money, I'm retired and don't have 75.00 to dish out every time I take this test plus the hour drive and gas. Something needs to be done about PSI testing.

I have take the required courses and passed them all with high scores to lead me to the process of testing and obtaining my real estate license. The facility the TREC has an arrangement with to take the test is one of the most unorganized and frustrating locations. PSI Exam center in East Houston located at 11811 I-10 East Fwy
Suite 260 Houston, Texas 77029. This facility is horrible. It smells like body oder, every chair squeaks loudly and is very disruptive, the workers there are very vague and cold towards you and when I have finished the test the never go over any of the scoring. Therefore I am walking out with two "FAILS" and clueless as to where I need to work on my studies. Instead I'm to understand that out of 6 questions I got 5 correct and out of 10 questions I got 5 correct. When I tried to ask they just pointed to their 1-800 # on the paper and said I'd have to retake. ?! I am so frustrated. I went online to their website to PURCHASE a practice mock exam for $21 that provided an exam with just 30 questions mixed up with questions from the national and State portion of the exams that were way easier than the test questions. After you are done and scored there is no way to retake similar test again for practice. You must pay again! And even doing that the practice exam is exactly the same as the other $21 mock exam they sell. So there, I'm out $42, plus 3 attempts at the realtors exam at $61 each time, failing each time, squeaky chairs and foul smells included. I'm a stay at home mom trying to struggle with obtain my license to help contribute to my household as well as work in Real Estate to further my career plans of helping others. Instead I've put $1060.00 toward my education requirements at champions School of Real Estate, plus gas and mileage just to get to a testing facility that seems would be a labor ready facility with no chance of passing. I've spent $285 dollars at PSI and feel that if I am going to be spending as much money as I have I shouldn't feel the place I am testing at is a gimmick and fraud. Why are we not allowed to look at what questions we missed? I asked if they could show me on paper the score of my incorrect questions and not a percentage of each category, they refused to do so saying they do not have the ability to do so. ? This is starting to seem very shady and like a money making scheme.
What I would like to know, is are there any other testing facilities, not PSI, that I can go to and take my exam? This is becoming very discouraging when my heart is set on becoming a Texas Real Estate broker.
I have spoken to numerous students, realtor candidates and realtors that have said they had to retake the test from 4 to 8 times.
There has to be a better way of doing this.
The school I went to provides free mock exams as part of the class package. I have taken the prep course as well as the prep exam 3 times and have gone in to PSI fully confident and ready to go. Then I end the exam with a FAIL a d a rude kick out the door!

I agree. For real estate, the testing is changing to another testing company and PSI isn't making it easy for you take the tests prior to the last day that they are giving the test. I am having to drive out of the way because the nearest location isn't available and gas is not cheap.

I found this on another website: "Attend a PSI seminar with eight of my closest, newly-converted PSI buddies. While I'm at it, why don't we refinance the house to pay for their upper level seminars too? ***, let's just give them the house for their weekly PSI meetings. That would seriously be the lamest thing I think anyone could ever do. People whose loved ones got involved with this group said after the person in question attends the big seminar (its like a week long retreat) they usual break up with their significant other 30 days afterwards then go and do really crazy poo poo - like buying houses and cars they have no way to afford, quit their jobs, and its really common they hook up with someone they met at the retreat or start dating people they met on internet dating services. They commented that the 'core group' that they were with at the seminar become their support circle and they have constant contact for awhile. They support each other through all the radical decision they make after the seminar. Then after everyone's life goes haywire due to the bat[censored] behavior they lose contact and everyone spins off in their own orbit of crazy. They then just promote and staff the local events (that are just recruiting new members) so they can go to the next level retreat. (I think there are 3 major levels of retreats and you are not allowed to contact any outsiders during it (no phone calls, cell phones, email, nothing) totally isolated from your normal circle and surrounded with fellow recruits and members only. That about sums it up. Want to Join this Bat[censored] Now?" Then I was checking out PSI on FACEBOOK and found a perfect example of what happens when your so brainwashed by PSI Seminars: Heather wrote at 3:44pm on March 4th, 2009 Hey Everyone! I am so driven in life now that I have graduated WLS. I did the Basic Seminar Jan 29th, four days later went to PSI 7, and then five days later went to WLS. I see the vision. I have felt the urgency needed to make changes in my life and my true vision came to me at WLS. My vision and purpose in life is to be of service to those all over the world. I will create and cause some kind of change in this world. PSI Seminars has a great vision, but it needs to be taken a step further or the vision will die. I will be a part of creating the first of many expansions of PSI all over the world. The first step for me, is getting to principia, so that I may also become a facilitator. With that being said, I am asking for support from my fellow PSI graduates. I exhausted my credit cards and bank account just doing what it took to get through Basic to WLS this last month. I need to raise $3800 to go to principia by March 6th, this friday (to get the discounted price anyway). Now tell me this is "Normal."

I don't think it is perfect but it is better than nothing. There are principles taught that contain truth mixed in with opinions. If someone pays attention to the content and not the container, one can see the value.

Debbie I am so sorry to hear about your daughter. Hold you head high, YOU ARE NOT A LOSER! She is to want these strangers over her family.

large group awareness training program, aka self-help and actualization movement

Self-help is an enterprise wherein people holding the thinnest of credentials diagnose in basically normal people symptoms of inflated or invented maladies, so that they may then implement remedies that have never been shown to work. --Steve Salerno

Self-help programs thrive on repeat business.

A large group awareness training (LGAT) program is a personal development training program in which dozens to hundreds of people are given several hours to several days of intense instruction aimed at helping participants begin to discover what is hindering them from achieving their full potential and living more satisfied lives. LGAT or self-help programs have also been developed for corporations and public agencies, where the focus is on improving management skills, conflict resolution, general institutional strengthening, and dealing with the eternal problem of employees who drink too much or use too many drugs.

LGAT gurus claim to know how to help people become more creative, intelligent, healthy, and rich. They focus primarily on the role interpersonal communication plays in self-esteem and in defining our relationships with others.

LGAT gurus claim to know why their participants are not happy or why they are not living fulfilled lives. They assume everyone is being hindered by the same things and that one approach will suit all. Some LGAT gurus use public television and books as their vehicles. Others give seminars in hotel ballrooms. Some use infomercials and peddle books and tapes to the masses to help get them on the path to self-realization and success.

The U.S. Army might think it takes a few years to "become all that you can be, " but the gurus of self-help think it can be done in a few hours or days. These gurus might all take the one-size-fits-all cookie cutter approach to self-help, but the founders of such programs as est, Landmark Forum, neuro-linguistic programming, Tony Robbins seminars, Impact Training, MJB Seminars, Silva Mind Control, Dr. Demartini, Bryon Katie, PSI Seminars, Mind Dynamics (the daddy of them all), Lifespring, Hoffman Quadrinity, Complete Centering, etc., use their own unique cookie cutters.

Though some advocate visualization, self-hypnosis, and other techniques for achieving self-realization, most LGAT programs focus on communication skills and the effect of language on thought and behavior. Those running the programs must excel in those skills. The trainers are motivators. They must use their powerful communication skills to persuade others to believe that (a) they (the trainers) know something valuable about fulfilling one's potential; (b) the valuable knowledge can be transmitted to the participant in a short time; (c) the trainee can expect to reap tangible, even if subjective, benefits in a short time (such as improved relationships with others or feeling better about oneself); and (d) the trainee has only experienced a small taste of the wonderful pleasure and fulfillment that awaits those who sign up for advanced training. In short, the trainers are not just teachers; they are sellers. Their main job is to motivate participants to buy more services, i.e., sign up for more courses. The fact that trainers are unlikely to do any follow-up on their trainees, except to try to persuade them to take more courses, indicates that their main interest is not in helping people lead more fulfilling lives. The trainers have a sales job to do. They are paid commissions for the number of people they recruit and train, not for the number of people they truly help. It is not in their interest to do follow-up studies on their trainees. It is in their interest to do follow-up recruiting calls.

A short amount of reflection should make it apparent that the gurus of personal development training are like those infomercial stars who promise to share with you their secrets on how to make millions of dollars by taking out classified ads or by buying repossessed properties. The real money is not in taking out classified ads or buying repossessions; otherwise, that is what the infomercial star would be doing instead of making infomercials. The real money is in selling the idea to others. If the trainers who work for Tony Robbins or Landmark Forum could realize their true potential in a meaningful, lucrative way, would they take a sales commission job? Would they work for a guru for a relatively small sum of money, while investing a rather extensive amount of time in the hopes of some sort of breakthrough? No. If they want to reach their own true potential they must break away and start their own personal training program. Which is exactly what many of them do.

Personal training programs are likely to be successful, however, if only because (a) the participants are strongly motivated toward self-improvement and (b) the trainers force participants to reflect on themselves, their lives and their relationships. Such motivation and reflection will result in either perceived insights or renewed effort to gain such insights. Being surrounded by many others in search of the Promised Land serves to energize participants and to give them hope. Ultimately, the main product being sold by human potential gurus is hope itself. It should be obvious that in itself this is not a bad thing. We all need hope. Without hope, there is no point in making plans for the future. Without hope, there is no point in working on a relationship or setting goals. Thus, insofar as participation in Large Group Awareness Training increases one's hope for finding one's way and for achieving one's goals, it is good. Even false hope may be better than no hope at all.

Since fear is a major obstacle to hope, the human potential trainers must help participants overcome those fears which hinder development. For example, there can be no hope of achieving a goal if the fear of failure is so strong that one avoids setting goals in order to avoid failing. After all, if you don't try something, you can't fail at it. Likewise, no troubled relationship can improve if one fears rejection by the other to such a degree that one will not even try to heal the wounds. One must overcome fears of failure, rejection, ridicule, humiliation, etc., if one is to have any hope of achieving a very meaningful existence as a human being. One is powerless to achieve anything if one is paralyzed by fear. Empowerment to achieve requires empowerment to overcome one's fears and thereby gives one hope. The most direct way to empower someone would be to convince them that if what they most fear were to happen not only would nothing be worse than it already is, but most likely things would be even better than they are. Another way is to convince people that their own beliefs are hindrances to success and that they can replace those beliefs at will.

No one knew this better than Leo Buscaglia, one of the more successful LGAT gurus of the 1970s and 1980s. He used books, lectures and public television programs to promote the idea that the key to everything is love. He popularized notions that Nietzsche, Bertrand Russell and B. F. Skinner had written about, e.g., the psychological power of loving those you fear. "Love your enemies, " he would say. "It'll kill them!" Your enemy doesn't have to be another person, however. Your own fears can be your enemies. Embrace your fears, it'll kill them. If your relationship fails, what is the worst that can happen? The relationship ends. You can dwell on it, crawl into yourself, withdraw, surrender. Or you can learn from it, grow, develop, be prepared for a better relationship in the future. It's up to you. As the Stoics said: know what's in your power and what is not. Don't try to change what is not in your power to change. You can't control what others say or do, but you can control your attitude, your emotional response, to what they say or do. In short, if you don't try, you can't succeed. If you try and fail, you can still succeed. It's up to you. It is up to the human potential guru or trainer to convince you of this.

Self-growth programs such as est, Landmark Forum, neuro-linguistic programming, Impact Training, MJB Seminars, Dr. Demartini, Bryon Katie (and even cults like Scientology) can point to many "successes." They can demonstrate that their programs "work." They can bring forth to testify on their behalf hundreds, if not thousands, of satisfied customers, many of them famous celebrities such as John Denver, John Travolta, Yoko Ono, Cher, Valerie Harper and others. Many people apparently find that their lives are better after they get involved in est, NLP, Landmark Forum, IMPACT, MJB, or Scientology. Those of us who have been trained to study philosophy and psychology, who have a deep sense of the nature of speculation and empirical research, are able to recognize the pseudoscientific nature of such programs. We know that testimonials do not validate a self-help program. We know that there is significant post hoc reasoning by both gurus and their followers. We are aware of the role of subjective validation, confirmation bias, wishful thinking, the regressive fallacy, and communal reinforcement in the success of such programs. We know there is little or no research done by the promoters of these programs to (a) test causal claims that might establish some degree of effectiveness to their methods; (b) establish clear criteria for what counts as "successful" training; (c) keep records of "failures" or those who feel ripped off or harmed by the program. We also know that repeat business is what keeps these programs thriving, though the irony of this fact seems lost on those who keep taking one more course for good measure.

Nevertheless, despite the lack of proof that these programs work the way their advocates claim, and despite the fact that many trainers are overly zealous in their recruitment of participants in seminars and advanced seminars, many participants feel they benefit greatly from such programs. However, research has shown that the feelings of having benefited greatly from participation in an LGAT do not correspond to beneficial changes in behavior (Michael Langone, "Large Group Awareness Training Programs, " Cult Observer, v. 15, n. 1, 1998). Also, many of those who feel they have benefited do not understand that others may not feel they benefit at all from such programs. To their healthy friends and family members, the zealot may appear to have been brainwashed. Their enthusiasm seems unnatural and disproportionate. If they were unbalanced before taking the program, they may appear to have gone beyond "breakthrough" into "breakdown."