Publix Super Markets review: poor service, check out etc. 55

I shop shop at publix on cascade a lot and today I went in the store in my regular close for being off work I usually go in with my suit but today I did not I went to the deli like I always do and then I proceeded to walk around the store and shop your security officers approached me and surrounded me like I was going to leave the store without paying for the sandwich when I had a shopping cart with items now I am offended by because when I come in the store with my three piece suit on it is not a problem but since I was dress for success they treated me like I would steal a three dollar sandwich if publix is fair be fair across the board I would hate to think you are profiling in stores because word of mouth can make you loss a lot of business you need better train your security or bring them up to date on the laws in this state

While I will not tell you that you are wrong about your store, I will say that the Publix (#0582) I shop at here in Tampa is wonderful. The aisles are clean, the store is well lit and the employees are very helpful. Our new regular cashier (moved to the day shift 2 months ago) Amanda is always quick to ask how I am doing, only I know she is being genuine. She makes sure that I have everything and when or if I have forgotten something she will get it herself. I noticed she was sitting down, but it hadn't dawned on me that there must be a reason. As I watched her limp off down the aisle with her cane I realized that she cared more about my comfort than her own. Since then, I always make sure that if she is at a register that I go through her line first. I've offered her small items as a reward for a job well done but she always politely declines and just asks that if I am happy then she is happy. If only everyone had a cashier like this young woman! On the other hand, if you only look for the bad that is what you will see. So the next time you are at Publix, look around and see how many great people are around waiting to help you!

I am a long time diabetic with heart problems. I am 58 years old and still work a 40 hour week as an architect. I loosing feeling in my hands and feet. It is very important that I watch my sugar and salt intake. Crystal Light is one of the products I buy every week. It was available in small bottles, four to a pack. I am able to handle them and they fit in my lunch pack for work. My wife was told they would no longer be available in the smaller bottle. The 2 liter is too difficult for me to use and the powder too inconvenient. Is there any way these can continue to be stocked at Southgate or Grove Park? Crystal light has a large assortment of flavors that other drinks do not and salt is a problem in many of the other drinks.

I admit Publix is a great store and has alot of good buys and are by far the cleanest stores iin the south east. The only store that compares to them is Tom Thumb stores. But publix has a bad side to them alot cant see, their worrking inviroment. Now before I start I'm not bashing publix im mearly telling the truth. Most managers or assistant managers turn into a demon for some reason when they get a title and treat their co-workers like crap. Publix has the worst record for working inviroment then any other store. My wife works for publix and dreads going to work and comes home everyday with a complaint. My mom woorked their too for 25 years(now retired) and has been transfered to every publix store in central florida and many stores in georgia also and has been a stock worker, assistant manager and a manager so she has seen it all. I am not going to take the time to tell all the horror stories that publix has, I would be here all night typing.

My publix slogan: Publix where shoping is a pleasure but to work there is hell!

wow you must shop at my dirty stor 259 in st. pete eh?

The Publix in Naples by the Moorings is full of employees that barely speak English. Most of them seem like they dont even want to be there. Im sure they dont get paid enough, as most people dont these days. Who really expects people to be able to live off of $7 or $8 an hour. Even $9 is ridiculous. Especially in Florida where prices are already too high. Florida is an overrated, humid swamp full of horrible drivers and equally horrible business prectices. Publix seems to be too expensive too. You can get so much more at Whole Foods, who carry mostly organic items, then you can at Publix. I will not shop there anymore.

Publix isnt an organic only supermarket. It has its GreenWise section which is intended to provide SOME organic products. What Publix does have is outstanding customer service and a commitment to always treat each customer as king. You will never find a self checkout line because at Publix we will always be ready to take care of you if the lines are long.

Most of you who post on here are bitter and ignorant, Publix is a great place to shop as I been shopping there for over 20 years and have not had any bad experiences I think some people just look at little things to pick on like lines or this or that and you should be thankful U have a great place to shop look at Alberstons closing many store and guess who bought them ? Publix did hmm wonder why Albertsons is doing so bad but Publix is going so great? GREAT COSTUMER SERVICE that is why and look at WD was bankrupt not to long and is barely surviving to make it and they to closed many stores. It's obvious a lot of the people that post here don't know what is really going on and as far as that one person that posted on how making 9 buck and hour is a joke it's a lot better then Minimum wage at Wal-Mart witch is well known for is horrible costumer service actually its ZERO service and I never shop there and for having long lines at the check out. Before I moved here from another state I use to shop at Wal-Mart but after I came to Florida and experience Publix I will never shop anywhere else.

I agree with Bella. Publix has always been the place to shop in Tampa for our family. They're always nice, and the produce is always fresh. If something's not in season, they just don't put it out!

I work for Publix customer service and I apologize for the long waiting time... It is always a priority of ours to prevent back-ups in the check-out lines and whoever was in charge at the time of your shopping must have been neglecting his or her responsibility. Sometimes our cashiers are in the aisles "blocking" and take a minute to return to their registers to speed up the customer check out times.

I have shopped at Publix #20 (yours) and have never had a problem.

I think that the kroger I work at has or at least tries to have better customer service than the publix just down the road although its much harder because it is the largest kroger in georgia and there are many more customers and people like I that get paid 6.55 and hour (minimum wage) but we still work our ### off to try and provide good customer service

I WAS an assistant manager at Publix all but 4 weeks ago. When I was promoted to my new store, I was told there was sexual misconduct going on and my department manager was doing his best to keep it under control. His efforts were futile as two more over-sexed employees got hired into our department. Then we got a new manager, who was demoted shortly afterwards because he was found to have joined in on the sexual misconduct that had spiralled out of control. In all my efforts to stop this obnoxious behavior, I got no support from higher up. Recently, an associate confided in me and told me one of the girls was coming onto him. But this guy wouldn't tell on her, for it was against his religion. GET THAT? It was against his religion to tell on her. So I reported it. Of course, everyone involved denied it...as they always have...and HR accused me of me of making the story up. So, they told me to change my story (ie: lie) or...I would be fired. Well since I wasn't lieing...and I won't lie by changing my story...I am now unemployed. They fired me! Publix KNOWS sexual activity has gone on for a long time in my department...why they cannot believe it happened yet once again. Especially from the same girl who has been labeled "the store [censored]!" She has set up a prostitution house in my back room...yet I am the one who is fired for trying to stop it. Shame on Publix...that is just sick!

A Publix store manager told me last week after an incident with a customer to call him on Monday to let me know whether or not I still had a job. Of course, the long stressful weekend and the manager is not nice anyway. He treats all like a child. I was fired but I hated working there because I see they treat employees like crap. That is for sure! I better get unemployment or else I am bringing many of these online letters with me to whatever hearing I go to. The place is AWFUL!

My Husband works for Publix in Florida and He HATES it! No...I hate it as well. He is the dairy clerk...The ONLY dairy clerk. 600 to 700 piece trucks, twice a week. Not counting the milk and egg deliveries. They occasionally pull dry grocery clercks from thier jobs to help him but "occasionally" is not enough. He has repeatedly asked management for help over the last year and he repeatedly recieves the same answer, "We're working on it". He works anywhere from 9 to 13 hours a day, 6 days a week. I am NOT exagerating on this one. I am irate over this! We just moved into a new house so he needs to work, but at what cost? He can't even enjoy our new house because all he has time to do is eat, shower, and get some sleep. He is afraid to complain too loudly about his predicament for fear of losing his job. Is this legal to make someone work like that? He is not salaried so he is pulling in overtime(which Publix will tell you they frown upon), you would think they would hire more help. My husband came home last week and told me that the manager flat out refuses to hire more help. Yet he, as well as all the dry grocery employees are working 12 - 13 hour days and everyone is on the schedule for 6 days a week! How can this be legal?! It sounds to me like this BIG company is taking advantage of the fact that right now, jobs are scarce, people are afraid of losing thier existing jobs, and therfore will not complain as loudly about thier rights being violated on the job! They don't even realize that it would cost them so much less to hire a new person at entry level pay, than to pay overtime to all the exsisting employees. Don't get me wrong, My husband and I both appreciate overtime now and then but...if you have no time or energy to reap the benefits, is it really worth it?

i agree with the previous posts, Publix frowns on overtime and they refuse to hire help. I have been busting my behind trying to do a 3 person job. It is exhausting and I have a condition that limits me from doing too much. I feel bad for the customers and some of the department managers because they wont get the help that they need. I suggested several options but the store manager does not care. I am thinking about quiting and just collecting a disability check. I have had to keep working after I clock out for lunch, I have even had to clock out on time to clean before I leave because the demands from the store manager are ridiculous. A person can only do so much in a 9 hour shift. It is not publix's fault, it's poor management.

Publix hater I know exactly how you and your spouse feel and it is not going to be pretty when the last straw is drawn.

Perscription Delay: My perscription needed to be called into my physician. Somehow my refills were out of order. " Randal", the Head of pharmacy, told me to my face, that he would NOT call my Dr., because they did not return phone calls. I informed him I would call myself(02/28/10), and picked up 3 other necessary medications. I decided instead to wait for my next appointment with my physician on (03/08/10). The result was no medication for an 8 day period, because the dosage was to be changed. I discussed this with my physician, and upon checking the chart, a clerk in the pharmacy HAD called in the perscription unknown to me. My medications are serious, and very necessary. I told "Randy" abut this and that I was upset. He additionally waited on a client ahead of me, and when she said I was" next", he dismissed me, and latter accused me of bargging ahead of her! ! I was waiting behind an older man,
who had already been helped, and was in line before she ever showed up. I waited to discuss his behavior with him, and as usual he was offensive, RUDE, and in denial.
I have no problems with anyone else in the pharmacy but this" Manager". His behavior is unacceptable to me. He owes me an apology, and do his job without personality problems. This has caused me great distress, and changing stores is inconvenient for me.
Nancy Mackey

I WORKED FOR PUBLIX FOR 3 YEARS AND WAS DISCHARGED FOR HARASSAMENT AS THEY SAY.I DONT GET DOWN LIKE THAT SO PUBLIX IS A HORRIBLE PLACE TO WORK FOR AND THEY SAY IT IS EMPLOYEE OWNED CANT TELL THEN NO ONE THAT WORKED FOR PUBLIX WILL BE UNEMPLOYED OR MAKING MUCH MORE MONEY DAMM SHAME...

I agree with what I have read here. I also am a dairy clerk and we get a truck 4 days a week in the 600s with milk and eggs. In the past I have shined as a very fast worker and i feel it is because of this they feel it is fine to cut help and ask me to stay sometimes 5 hours after my shift should be over. I am overstressed and over worked, and the more i strive to look good in managements eye's all i get is disrespect as they walk by asking why im not done yet in a joking and condecending manor.. This company is circling the drain, and i have noticed it over the 5 years i have been with the company.

My Dad worked for Publix (still does, semi-retired from management) for over 35 years, even won the highest honer, the George Jenkins Award. He started at age 15 as a bag boy, and still occasionally goes in at age 51. I went to work with him a few times for fun as a kid, still occasionally drop by and say hi to him when I'm in Orlando. He never had a problem with the company, actually boasted the great employee stock options (which have literally given me a better life), and told me all kinds of stories since I was a kid to even now (I'm 29). He told me about a lot of employees who just didn't want to work a whole lot, and employees who got wrapped up in affairs with other employees instead of just doing their jobs, and they eventually had to bring mitigation in because it was difficult just to fire one person because--as an above post mentions--a "[censored]" is going around acting crazy...think about it from managements point of view. Very hard to distinguish he said she said, but usually if the complaint was real and legitimate, it would eventually come to light and the problem would get fixed in the end every time. He said there were managers that were Nazis, and some that were too soft, and in the end, he was usually dead on. So take everything you see here with a grain of salt.
If you want to work hard and do the job right, you WILL be taken care better than most companies, and the company is VERY stable and still growing even in this economy. If you just want to go in and put your 40 hours in as easy as possible, go to WD, Albertson's, Food Lion, or Wal Mart, where you can be mediocre and be paid as such. MY dad started at minimum wage 35 years ago as a bag boy, and now lives in a 1.4 million dollar house in Windermere (Yes, near Tiger Wood's house), drives a new Acura TL, and literally just got back from a month long Cruise to the "Fiordes". Oh yeah, he just got my Fiancee and I a Cruise for our Honeymoon on the New Disney Dream cruise ship that just arrived. He didn't know anyone in the company, never "screwed his boss". He just did his job, showed up on time, took advantage of the company stock options, and there you have it folks.
For those of you who originally came on here to lodge a legitimate complaint: instead write a letter to corporate, or even bring it in to the store manager of your Publix, and I'll bet you a box of Publix fried chicken it'll get fixed. I've seen a small handfull of sub-par stores, most of which are slated for a staff or physical overhaul in the near future. They aren't all perfect, but a good trip to NYC or Los Angeles (Ralph's, anyone?) and you'll see how good we have it here.
I also have worked over 5 years at Disney and have to say I've had better customer service at Publix in many cases, no kidding (but Disney is great, don't get me wrong).
In short, I've shopped at Publix my whole life, so yes, I've had a few bad experiences, and no, I don't call my dad (althoug I did one time, lol). I've had a few bad spats with even my best friend, but overall it's great and worth it, and if you have a problem attempt to resolve it with the store manager, and if that doesn't work, write corporate. Try that, and you probably won't need to come here=0)

I went to buy food from Publix the other day. I was in the dairy section and two oversized women began fighting over a carton of eggs. They ended up on the floor rolling, knocked beer off the shelf, and chased each other as fast as possible up isles. When the manager got involved the women jumped on his back and all three ended up in the dessert section, on the floor, with cake all over their faces. People who were watching began taking food off the shelves and running for the door. The security guard started shooting warning shots and everyone just rampaged through the store. I don't think I'll stop shopping there though.

@kDyal
You dad might have been one of the lucky few to work at a good store. 35 years ago Publix was probably awesome to work at. Now, unless you in a higher up position, working at Publix sucks. I'll admit I'm not the world's best bagger but I try dadgumit. I got hired on with 5 other people and they all get less then 18 hours a week, as for me I got 28 this week because they went and scheduled me for times I told them I can't work. I have been missing college classes because they schedule me because there aren't enough baggers (Which is bull honk because the other 5 I was hired with have been practically begging for hours). Management is always shooting me dirty looks cause I make small mistakes (I.E. Not setting the 2 liters in a standing position, not being able to dig out a customer's item from their three carts of groceries so we can check a 10 cent off coupon, accidentally answering a casual conversation style question meant for the cashier, ect). You say we should talk to management and they'll fix the problem. A good buddy of mine Al told the higher ups that management wasn't helping us all that much, what happened to him? Went from 30 hours a week to 10 if not less. We're all to scared to say anything cause they'll cut out hours. You talk like you know what it's like. You don't, your dad did. You my good ma'am/sir work at Disney, your customer service isn't suppose to be all that great in the first place. We have to plaster on a fake smile for nine hours a day with only 1 hour long break and occasionally both 10 minute breaks (Sometimes we only get one or none). Plus at least your able to get into Disney for free if you work there for even a day. What do we get? A small pay, no tips, and occasionally a thank you from one of the people who work at customer service. Our stockers hate working, our cashiers hate working, heck even our bakery people are unhappy and they make delicious pastries for a living! Now they are just hatred glazed confectioneries mad from the sadness of Publix workers. You say we're all being lazy? I think not. Come work in our shoes for a week and see how well you do. Until then get back in your rich daddy's house and be quiet while us workers who have children to feed, college bills to pay, and hospital debt to destroy work our butts of in the dungeon called Publix.

@KDyal
You get 4, 600 case trucks a week and you are the only one who works dairy? I don't believe that for a second. Publix is not a perfect place to work, but it's not that bad.

Sorry, it was ### store that posted the comment.

After what I seen, heard, and lived through at Publix, I beleive everything I hear. Publix IS that bad! When they move TWO experienced Fulltime Frozen food clerks onto other stores and replace them with ONE parttime, NEW guy...and expect the same work to be done in the same amount of time...I saw it, I heard how "the new guy is so slow!" Yet I watched him bust butt to do two FTers work, without training.

I also was fired because I would not cover up the sexual harassment that was going on.

I watched men get into trouble and suspended as a girl would "come onto them" and then accuse THEM of sexual harassment.

My boss was demoted because of entrapment.

My store manager was punished for three years due to a false accusation.

I hate Publix.

G.O.F well whata you welling to do about it? millions of x and current workers feel the same way... i finally got outta that place, lie-ers and cheats in them places.. D.M or even H.R. dont care about you, money, bonus, labor cuts, boars head, and sell sell sell thats all they care about.. Family members of managment hire there sons in full time promoted after 6 months we have all seen this, ... friends in high places...

You guys gotta get this through your head, , back when George was alive yeah was great place to work.. But now, lies that come outta managers mouth are UNREAL my friends... A dumass can see it from miles away.. Family memebers get moved up quick, females get moved up quicker { cause of that lawsuit}, , you f*** your manager you get moved up quick.. Sample, hard work dont MEAN ### with publix.. Customer Service and getting to know your customers not going to get you promoted... I speak from my ten years in that place, totally a waste of years... Worked in many stores all over, theyre all the same.. From Whos f***ing who in the zoo, to young teens getting promoted.. Walked in office one early morning to find, , , asst. bakery manager f***ing the asst. deli manager.. Fuicking sick NO leadership in them places at all, , ...Someone is always related to some manager.. Back stabbing is really bad.. Just to look good managers would talk behind your back, , take pictures cause a dept clerk messed something.. yeah SO TRUE... Sad you workers are told to sell, , sell, , sell, , when you guys make zero money.. Some young punk whos dad is a BIG shot a publix telling you, , ' YOUR NOT SELLING SO NO RAISE.''.. YOU PEOPLE NEED TO WAKE UP.. All them D.M.'s making huge bucks and putting there family members in as managers.. Alot of hard workers have familys, , put in 10 20 years with publix have to work late hours why? they dont care two ### about you guys.. Meantime your manager works one nite a week, , whos dad or mom is a BIG shot with publix and looks down to you... no leadership skills, then ends up f***ing a working and dont get fired over it hell no... I been done with that place.. just feel for my friends that i know still working there getting dicked around.. not right for a company to act all nice but f***ing piss on non family member workers... good luck

Well, many other managers did get caught up in the sex ring, some lied, some did do the things I see up there in the comments. Some didn't. My dad did not, and he said not getting sucked into the BS of people who stray from what they're supposed to be doing was the key. He started as a bag boy at 15, and is only now in his 50s well off. (And no, he did not pay for my college, car, insurance, cell phone, NOTHING!) He did, however, tell me that most people ### about work instead of sucking it up, staying focused on what they're there to do, and JUST DOING THEIR JOB. For instance, going home and resting or playing instead of spending their off hours complaining online. If you don't like it, leave. Or try another supermarket. My uncle worked at Winn Dixie for years, said it was pitiful in contrast. Also, the person up there "getoutfast", your grammar is really, really bad. This isn't a college thesis forum or anything, but if that is how you form sentences I might suggest looking inward for improvement instead of using this forum to complain to people you know aren't going to fix the problem. Do your job well, don't get sucked into the personal bs goings-on of the place, and you might be surprised how things start looking in a few months. It should always be a means to an end, no one is forcing you to keep doing the same thing. Keep looking to the next possible step, work toward it, and you'll get it.

golden boy

It is very inconvenient that our local Publix's (828 Southern Blvd., WPB, FL) pharmacy does not open until 9 am. What about the people that have to be to work at 8:30 or 9:00 am, and need to drop off their prescriptions so they can pick them up after work? Companies that have business ours not convenient to their customers need to think again!

I don't shop at Publix anymore. The cashiers are snotty and condescending. Every Publix I ever went to, the cashiers throw my food in obvious contempt for what I'm buying because I buy veggie burgers and soy milk. I don't eat meat or dairy. They always throw my food in obvious negative judgment of what I am buying. They look directly at it, examine it and toss it with a sneer. I hate them. They are rude and ignorant. It has happened repeatedly. Once I watched the cashier deliberately ring a pack of tofurkey dogs twice, pretend she didn't know it. Finish the order and then she made me go to the customer service counter to get a refund. I saw her do it on purpose. She was obvious about it but I failed to say anything. I hate their stores. I hate their people. I hate their holier than thou attitudes! They all have a superiority complex at Publix. It is the most egotistical place I've ever seen.
Typical wal-mart rudeness is more polite than Publix. At wal-mart the people are rude because they are just lazy. At Publix, they are rude because they enjoy their false sense of moral superiority.

Was in the bakery Wednesday even and the young lady with glasses seems to be always on her phone the young lady name was Amanda this is an on going issue when I come to the bakery. This store is close to me we live in Atlantis just wanted to bring it to your attention

5?16/2018 today as i was about to get some donuts at this store located at boggy creek in Kissimmee Florida i encounter a box of donuts seal with a fly alive trapped in the inside, this store is one of my favorites withe great employees and great in general however this incident makes me uncomfortable into buying products at this location.

Was in the bakery Wednesday even and the young lady with glasses seems to be always on her phone the young lady name was Amanda this is an on going issue when I come to the bakery. This store is close to me we live in Atlantis just wanted to bring it to your attention

Hi im a employer that never received my change of pay what an who is the president of this company I need to report this company to labor board

My SQ8 camera is not working and battery also not work.
Plz change my product or refund my money back. I'm waiting for your reply...
Thank You
Contact me [protected]
Order No# [protected]

I understand that an organic product may contain dirt however, after washing it at least a dozen times there was still a bunch of dirt. I bit into a rather large grain of sand. Thanks in advance for your attention.
Luis Villagra

I got to steak n cheese from the public on 34th street an 17ave the sandwiches were a online order they were horrible I wouldn't feed a do that sandwiches if I was a white young lady will my sandwiches have been made better it was throw together an cold I'm very upset never expected this for publix stores

Hair ball was foond in frozen yogurt purchased from Publix in Lexington, SC. Unfortunately I found out after taking a bite. Absolutely disgusting.

What's the point of having online ordering if I have to wait in line when I get in. Second time that happens. I have never had to wait in line when having an online order. Refuse to shop at publix anymore.

I find this food display offensive and racists.