Purolator
Reviews and Complaints

Went to a Purolator location to have my package prepared to ensure the forms were filled out properly so there would be no hiccups as this was a time-sensitive manner (obviously, since I'm using a courier service). Paid for the Express U.S. Premium service to have the package arrive by 10:30am the following day. Made it to the location before the last pick up, so I thought everything was fine.

I get a call the next afternoon (about 5 hours after it should have already been delivered) from a UPS agent in Louisville, KY asking me to verify the contents of the package. He didn't seem to know what pinback buttons were, so I had to explain. None the less, the process was pretty brief and he assured me the package would now be on it's way and would arrive the NEXT day (1-day late at this point). Luckily I checked with my customer and they said that would be fine.

Upon checking the tracking info later that day, I noticed the package cleared customs, so I thought we were on schedule to have this package arrive a day late. Checking the info today, I notice that the package is still sitting in Louisville, KY. I contacted Purolator through their Live Chat service and they were rather unapologetic and blamed the situation on US customs (even though the package had already cleared customs the day before) and made a point of telling me there was no possibility for a refund because of that.

I've used other courier services before to the U.S. and have never had any issues and sure enough, the first time I try Purolator (they were the closest to me), they completely botch my order, which at this point looks like it might cost me a $600 sale (for a custom order that I worked 2.5 days on) and the $111 I paid for their 1-day shipping, which has yet to have been shipped more than 2 days later. On top of that, I've had a less than apologetic customer service that tells me they can't do anything for me.

Avoid yourself the headache and go with someone reliable and more friendly.

This is the worst delivery company out there. I had to ship some documents to India. I was suppose to use Fed-Ex but they were not available and cashier in Staples suggested to use Purolator. I did go with express shipping so package was suppose to be delivered in 4 business days. Shipped on Sep 13 with schedule delivery Sep 18.

The tracking number showed item processed in New Delhi on Sep 16 but after that no information. There as no delivery attempt and I got call from Purolator on Oct 1 saying receiver rejected the delivery. How's that possible? No-one called for delivery and no-one even know where the package is. Purolator gave me option either abandon the parcel, or return at my cost or give another address for delivery. I gave another address and still no delivery after 1 week of providing new address.

Finally after 32 days. I could have used regular mail and it would have been faster than this. No more Purolator for me and my family.

I ordered some items from 3 different merchants both within and outside Canada;unfortunately for me, all three decided to use purolator to ship my goods. On tracking all 3 packages this morning, I was happy to see that all three were on their way to being delivered at my house.
I went downstairs around 12.15pm and was shocked to see a notice from purolator to come and get 2 packages whilst leaving the third in front of my door!

Note that I've been home all morning and wide awake.In fact, I decided not to sleep or even turn up the volume of the TV precisely to avoid this particular outcome. I guess I thought Purolator and its employees still had some modicum of decency despite all the horror stories I had read about them but how wrong & naive I was!
The deliverer of the parcel had apparently not rung the bell, most probably as some kind of ayback because of a complaint sent about Purolator to the BBB a few weeks back.
So I decided to call the number on the notification slip left behind and spoke to one Emma, who, as was to be expected, turned out to be a somewhat rude busybody employee of Purolator's who thought she knew what I was calling about before I could even get half way into the reason for my call.
She gaveme another number to call and on calling that number spoke to the rudest-of-them all so far; a woman named Jackie. Jackie just like her other aforementioned colleague was already make mindless excuses for the driver before I could even finish explaining myself.
Even more astoundingly, she said it was not part of Purolator's policy to ring the bell when coming to deliver a parcel that does not require a signature. I told her that this was not the first time Purolator had delivered parcels to my place and that they always rang the bell when doing so regardless of whether or not a signature was required and even added that same goes for UPS & Canadapost.
But she insisted that that was their policy and even said the driver did not have to ring the bell for the other 2 parcels they now expect me to come and fetch, simply because the 3rd parcel did not require a signature. When I proceeded to point out the ludicrousness of her statements as well as the irresponsibility of the driver's action in leaving the one package outside without ringing the bell, she actually dropped the phone on me!
Well, I'm waiting to see if the driver makes another delivery attempt tomorrow as promised by Jackie; if not, rest assured that I will be filing another complaint with the BBB about this utterly despicable company and it's motley crew of rude, despicable employees...

As usual, Purolator refused to attempt delivery and tried to con me into traveling to their depot to pick up my parcel. This is nothing new with them. They have been doing that scam for at least 10 years here in Black Diamond, Alberta.
At the previous depot location they used to outright lie about attempted deliveries to businesses with a wide open door. At the current depot contractor, RONA, they just claim "they probably tried to deliver. You'll have to come and pick it up now or try to contact Purolator." They call on behalf of Purolator, but refuse to take responsibility.

Is this scam of charging door-to-door delivery but expecting the recipient to go pick it up, all across Canada, or just here in Southern Alberta?
DearWebby

My package was delivered on May 17 and I have not received it until June 8. Tracking the package online it said "Available for Pickup", but no detailed address, no phone number. When I called the customer service the lady said they delivered once but I did not answer the phone, Ok then why didn't you call me again? The package was left in the depot for over a week but no one called me and no notice card was left! She also said the package has been sent back to the sender yesterday but the tracking detail said it was still available for Pickup today! She also asked me to reorder from the sender, reorder my ###, it's limited time offers. Really BAD delivery experience. I waited for a while but the depot never called me so I called again, and this time the teller was rude and hung up on me before I finishing talking.

Your package goes into the maze..., will never reach you. This is the worst courier service I have ever seen. The delivery driver didn't even attempted to be at the address, forget about the buz code. By the way I called 06june, 2012 at 0930 with reference number # and gave them the buzzer. Also, there is construction going on in my building, entry doors are always find opened, or many people go in and out, like ups, fedex, delivery driver could have easily enter the building if he/ she ever came or leave a sticker atleast, where is the notification of delivery sticker at the entry door like ups, fedex?. So, stay away from purolator.

I had an urgent package for delivery from Calgary to Edmonton and sent it via Purolator. I have sent to the same address for years via Fed EX with no issues. Fed Ex was unavailable at the time we wanted to send the package, so we used Purolator.

Nine days after sending the package, it was returned. Upon calling for an explanation, I was informed that because it was an apt building, no notice to pick up was left. The package was held for 5 days (as per policy) and subsequently returned. It is not Purolators policy to call. It was up to me to follow up and have the recipient arrange for pick up.

Ridiculous. I will NEVER use Purolator again. I will spread the word as far as I can.

I shipped extremely important documents express through purolator almost a week ago, when I got a call yesturday saying that they hadn't arrived I called purolator and they informed me that they had been lost. I had shipped the documents from red deer, ab to edmonton, ab which is approx 150km, if they can lose documents over that short of a distance I would not trust them with national or international shipments!

Purolator is THE worst "delivery" company out there.

I hesitate to use the word delivery, because they are essentially an inter-warehouse shipping company, and so are about as convenient as using VIA rail to get a parcel to my doorstep. They make ONE attempt at delivery (compared to 3 for FedEx and UPS) and in many or most cases the date of delivery is unpredictable. What is the chance the average joe with a job is going to be home at 1:30pm on a random weekday?

So then it goes to the warehouse, which is typically out of the way. Compare this to USPS/Canada Post, with post offices in almost every neighbourhood. So I call in a favour to get a lift to the warehouse and find the time between work-- and am confronted with a 15-person lineup and only one employee. Seeing as purolator doesn't actually make many deliveries, you would think they could amp up their warehouse staffing. 45 minutes later I get my package.
What did I pay for again?

Next time, postal service will be the first choice, then UPS/FedEx/DHL/any other company, and if my only choice is Purolator then I will no be shipping (in this case, I wouldn't have made the online purchase).

A business parcel was to be delivered to my address. I missed the delivery and was left a door knocker pamphlet from Purolator. This told me: the company (Purolator), the address, the phone #, times and days of operation)and that I was now to pick my parcel up from them.

I saw Sat. they were open so I'd pop in and get my parcel. Not only was the address wrong, (It was a Fedex address), but all the info. was for the Fedex depot. I walked in and briefly chatted with the gentleman in the Fedex depot and he told me that Purolator hadn't been in that particular depot for over a year. He told me that the nearest depot was Port Kells. I had last year picked up a parcel from there and thought I could remember where they were. I did find Purolator's depot but it wasn't open on Sat..

A fax came through for me on the 9th giving me the correct info., as it was indeed the Port Kells depot I was to go to and I had to pick it up by the 10th. I phoned and told the woman my story and she put me on hold and said her boss said the company that attempted to drop the parcel off, was in business for only 1 day.

Wow what crappy service amongst all the confusion. Possible lie to get out of the truth? When i went to get my parcel the woman was a little slow putting the info. in and then turned to me and said her computer was down. I eventually got my parcel and left.

Disgusting business practices.

Avoid! Avoid! Avoid! (if you can!)

I didn’t choose this company. I live in a small building containing 10 units. It is very easy, at the front door, you have the list of the units in numerical order and the name of the occupant, for example: 1-john smith, 2-robert johnson, … beside each name/number, there is a buzzer.
Very simple, easy and convenient for visitors or for delivery companies, I had lots of packages delivered for the 10 years i’ve been at that address and never a problem.

I had electronics supposed to be delivered to me by purolator today, on friday the 30th of december. I had a tracking number, when I checked it online on the 29th, it said : 2011/12/29 14:41 shipment in transit
2011/12/29 14:40 picked up by purolator
I called them and they told me it would be for sure delivered on the next day.
So I checked the next day (Today then) at around 11:30 and it said :
2011/12/30 11:10 on vehicle for delivery
2011/12/30 03:24 shipment in transit

I was excited, according to that I expected to receive the parcel in the next hour or so. I had to leave home but my wife could stay and wait for the buzzer.
When I came back at 3pm, I was surprised, there was no parcel at home, my wife had not gotten any buzz or news. There wasn’t any notice on the front door either.
Unfortunately, at that time we started to have a power outage in the neighbourhood, so I couldn’t check the online tracking system. I called purolator, asking them to tell the driver that the buzzer wouldn’t work and that he should call my phone instead but I was told that drivers don’t carry cell phones (?!?)
Also they couldn’t check my status because my name was not enough, they needed my tracking number, which I could not access because I had no power… so I couldn’t put a note on the front door either, therefore I waited more than hours downstairs for the driver’s arrival.
He never came. When the power was restored, I checked the tracking system, and it said :
2011/12/30 14:08 scheduled delivery appointment required

Not sure about what it meant, I called purolator and I was told that the driver chose not to deliver the item because he didn’t see a code on his papers for the buzzer! Of course, there is no code, I cannot invent one, it is much easier the way it is than with a buzzer, a 5 years old kid can figure it out! He had my name, address and apartment number, that is all he needed. But he decided not to buzz! He just went back to his truck and left!

When you call purolator, they have a message playing, pretending that they can deliver on saturdays. Of course, I asked for that service and they could offer it only if I paid 25 more dollars. I refused and asked to talk to a manager to try and get it for free. What kind of a tactic is that to not deliver an item on a friday when it should be so that they can get 25 dollars more for delivering it the next day?
Anyway, as angry as I was, I talked to a manager (Darryl redmond in moncton), got the name of the route of the driver (7w2) but I couldn’t get to have the parcel delivered on the next day without paying. I refused to pay, so the package will be delivered 5 days later, on tuesday the 3rd of january, as they don’t work on the 2nd of january.

We are very upset. What guarantee do we have that the next driver is going to be more professional than the one we had today? Tuesday’s delivery is if everything goes very well I guess, but it could go on forever if purolator does not improve its overall system, the communication with its drivers and its training/recruiting of the drivers…

We choose to ship 3 large wall pictures with our business partner for out of town deliveries Purolator. These items were expensive so choose the extra cost and feature available and insured each delivery for their value of $350 each. Two of the three delivered fine but one the wood on corner of wall mounting ws smashed and not repairable. The day of the delivery we had the client that received the item take a picture and email to us and we sent in to Purolator that very day (the picture was date stamped so they were aware it was taken within 1.5 hours of delivery as per their system records) We were told at first it was denied as the client that we shipped to had a "No Signature Required" form on file. After explaining that we as Purolator's client were neither aware of that, nor is it in their terms and conditions, the insurance were purchased and contract for delivery was between our company and Purolator NOT the receiving client therefore not valid as a reason, they went back to review. After over 30 days we were told they wanted pictures of the damaged packaging as well as the damaged item, this was of course no longer an option after 30 days, we were told finally the claim was rejected as the piece was not reported in their system at the various depots it passed through as damaged. We were still charged the insurance, the delivery charges, and have to pay out of pocket to replace the merchandise to our client. We have gone through their terms and conditions and nothing states the shipper is responsible for "knowing" a end client has a contract with the shipping company or insurance is not valid, and it does state that they can ask for pictures of the packaging but it must be sent to them within 30 days, they did not ask until after 30 days. So in the end, we paid and insured for Purolator to damage a delivery, and have us replace it again, basically because total value is under $1000, and not worth small claims court its just too bad for us. Ridiculous!

Purolator does not appear to want people to inspect packages for damages and so drivers drop these off at the doorstep without knocking or ringing the doorbell -- despite their own policy that the drivers must knock/ring the bell. Unfortunately, the sender requires inspection for damage, as they can get no redress from Purolator/UPS if the customer receives a package in error or with damage unless it is rejected at the door. This has been a longstanding problem. After finding it impossible to get a manager on the phone, I finally took my time to go in person. The manager of Purolater in Grande Prairie, Alberta, promised to look into it and to get back to me (I simply wanted to know what I should do). Unfortunately, she never did and the problems continue, and I cannot get her to talk about the issue. I have attached photo's of grain and flour bags left at the doorstep on rainy days; note the rain on the step and the bags. Purolator know that it is grain or flour and have told me they don't like these kinds of packages. The most recent one was left today when, again, I was in the vicinity of the door with a another person who also did not hear them knock/ring. I am sick of it. Other packages, like my vacuum cleaner part delivered Sept. 7 2011, were also delivered without knocking or ringing. The most frustrating thing about my experience with this extremely vexing company is that they do not care to address or resolve the issue. Promises broken. I really dislike this company and avoid using them whenever I can. I also avoid UPS; Purolater delivers for UPS here. These companies make me so very angry. Purolator, please FIX this problem!

[protected]:57 am address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:58 am address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:51 pm address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:50 pm address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:57 am address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:55 am address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:06 pm address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:06 pm address correction required via toronto (Dwntwn/ctr ville), on depot
[protected]:39 am on vehicle for delivery via toronto (Dwntwn/ctr ville), on depot

Purolator would not / did not attempt to deliver my package because they didn't have a buzz code. The building has a very clear directory! This has never been a problem with other courier companies and even purelator in the past!

So they sat on it for an entire week, making no attempt to contact anyone!

When I called customer service they were not willing to take any responsibility or offer any form of remediation. They stated that a buzz code was part of the address. Perhaps for some building it is needed but at this building the directory is so obvious I don't know how the driver could have missed it, unless of course he / she never actually showed up! If they require a buzz code why did they accept the package from the shipper without a buzz code?!

Overall i'm left with the impression that they have a very poor work / service ethic!

On mentioning this to a friend, they immediately said that in their experience, "purolator is the worst courier company."

[protected]:57 am address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:58 am address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:51 pm address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:50 pm address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:57 am address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:55 am address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:06 pm address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:06 pm address correction required via toronto (dwntwn/ctr ville), on depot
[protected]:39 am on vehicle for delivery via toronto (dwntwn/ctr ville), on depot

Purolator would not / did not attempt to deliver my package because they didn't have a buzz code. the building has a very clear directory! this has never been a problem with other courier companies and even purolator in the past!

So they sat on it for an entire week, making no attempt to contact anyone!

When I called customer service, they were not willing to take any responsibility or offer any form of remediation. from what they said this sort of thing happens quite often - par for the course was the impression they gave me. this is just normal, some drivers won't deliver without a buzz code. they stated that a buzz code was part of the address. perhaps for some building it is needed but at this building the directory is so obvious I don't know how the driver could have missed it, unless of course he / she never actually showed up! if they require a buzz code why did they accept the package from the shipper without a buzz code?! how can they just sit on a package without making any attempt to get the needed information. they never contacted the shipper to ask for the buzz code!

To whom it may concern,

This letter is to share with you my dissatisfaction with PUROLATOR. My friend recently ordered something thru a website for my birthday and had it sent directly to my house thru Purolator.

According to the receptionist I spoke to on July 12th and July 13th, Purolator tried to deliver my package on July 4th. I live in a high-rise apartment where you need to “buzz” the resident in order to gain access to the building. My name is fully visible on the wall and the instructions on how to use the system are very clear. The system is directly linked to my cellular phone, therefore I know for a fact that no one tried to gain access to the building that day. No paper was left on my mailbox, in the foyer or on my apartment door regarding the package. Had my sender not informed me directly that he was sending me a gift; I would have NEVER known anything was on its way to my place. In fact, once the sender told me about the gift, I looked up the website and saw it was at the “OTTAWA-DEPOT”. No where did it say there was a failed attempt at delivery. I assumed the package was being processed and would be on its way to my place in the next few days.

After a couple days, seeing the package was still at the DEPOT, I called to get more information. Nowhere on your website does it say WHERE to pick-up the package (like where is “Ottawa – Depot”…). This is when your receptionist told me about the failed attempt at delivery on July 4th (no information on this anywhere online) and that they had been holding it for a week and that my package was in the process of being shipped back. (Again, no information regarding this was available online at the time). How am I supposed to KNOW I have a package to be picked up when there isn’t any information left for me? Fed-Ex and Canada Post always leave a paper slip with all the necessary information on my door or mailbox whenever there is a failed attempt at delivery. Your receptionist told me that this was not something that PUROLATOR does. Now that the package is being sent back, I have no idea what will happen with the order.

I strongly suggest you review your policies. If what your receptionist told me is true, I personally will not hesitate to tell whoever wants to hear it to use any other shipping companies but Purolator. How you wouldn’t leave a paper slip with the information regarding the failed attempt at delivery is beyond me. How this information is not available on your website is just plain ridiculous.

Should you wish to contact me, I’d be more than happy to explain the situation again. Otherwise, I really hope I never have to deal with this company ever again.

After countless botched deliveries, I have finally had enough of Purolator. As a customer who has packages delivered almost on a weekly basis with Purolator, I can safely say I encountered a problem with at least 20% of the deliveries. The latest problem is that they refused to find my package in the warehouse after not delivering said package earlier that day. The useless employee's excuse was that there were too many packages to look through and that I would have to wait for another delivery attempt tomorrow. She made no effort to go into the warehouse and attempt to find my package. She offered to leave a note for the driver to come in the morning or leave the package at the depot, but I have tried that in the past and the note was completely ignored.

I also had a driver claim "delivery attempted" but obviously no such delivery was attempted since I was at home with a perfectly functioning buzzer all day. I put up with stuff like this in the past, but their new policy of not handing me my package when I go to the depot to pick it up has gone too far. If you want your package delivered consistently or you want to at least be able to pick your package up from the depot, stay far, far away from Purolator.

I was waiting for Passport for one week. I have traveling plans. They say that shipment will be delivered and they never came and when i track the status of my shipment it says shipment is available for pick up or something...
2011-06-15 07:27 PM Scheduled Delivery Appointment Required via TORONTO (EAST/EST), ON depot
2011-06-15 05:31 PM Scheduled Delivery Appointment Required via TORONTO (EAST/EST), ON depot
2011-06-15 08:01 AM On vehicle for delivery via TORONTO (EAST/EST), ON depot
2011-06-15 12:51 AM Shipment In Transit via TORONTO (EAST/EST), ON depot
2011-06-14 07:47 PM Shipment In Transit via TORONTO (EAST/EST), ON depot
2011-06-14 07:46 PM Picked up by Purolator via TORONTO (EAST/EST), ON depot
2011-06-14 05:53 PM Available for Pickup via TORONTO (EAST/EST), ON depot
2011-06-14 07:11 AM Available for Pickup via TORONTO (EAST/EST), ON depot
2011-06-13 04:31 PM Available for Pickup via TORONTO (EAST/EST), ON depot
2011-06-13 04:29 PM Scheduled Delivery Appointment Required via TORONTO (EAST/EST), ON depot
2011-06-13 04:21 PM Address Correction Required via TORONTO (EAST/EST), ON depot
2011-06-13 11:57 AM Scheduled Delivery Appointment Required via TORONTO (EAST/EST), ON depot
2011-06-13 07:57 AM On vehicle for delivery via TORONTO (EAST/EST), ON depot
2011-06-10 04:47 PM Shipment In Transit via MONTREAL SORT CTR/CTR TRIE, PQ depot
2011-06-10 04:46 PM Picked up by Purolator via MONTREAL SORT CTR/CTR TRIE, PQ depot

All of the complaints about Puro-LATER are true. I am going through the same thing yet again. Ordered something online from a company in Toronto, to be delivered in Toronto. Should only take a day. Nope. Address correction after address correction on the day it should be delivered. Ok, no problem it will come Friday. Another address message. Call at 7:30 in the morning to reconfirm my info yet again. I tell them I cannot wait all day again and the girl tells me it should be there around 10 or 11 for your area. Nope. Purolator misses the window and pretends to show up around 2:15. Doesn't buzz my apartment and leaves. I just so happen to check the status about 5 mins after the driver supposedly came. Called them right away to basically be told I must not have heard the phone or I wasn't actually home! The phone was sitting right beside me and I can see any missed calls.

I ask if they can send the guy back since he supposedly was there minutes ago. Apparently they can't do that, they can send a message and *MAYBE* if the driver has time he will come back. They tell me I can pick it up from the centre at 5 if I wanted. Not wanting to waste a trip, call again. The driver is still on deliveries, I get told to call at 6. I know I am going to be tied up and really need the item for the weekend. I ask them to call me as soon as it comes in and I may have a separate local courier pick it up. 6 goes by and no phone call. Call again, get the same run around and told they will call. I ask about coming on the weekend. Nope, we are closed on weekends. Nope we won't be attempting delivery, and your package is somewhere in limbo with the driver.

It's now well past closing and guess what...the tracking shows it conveniently returned to the centre. Less than an hour before they closed, and no phone call.

This is not the first time Purolator has done ### like this on me. Had I have known my items were bring shipped Purolator I would have never done business with them. When it comes to my own small business I would rely on nearly any other carrier before even considering Purolator.

2011-06-10 07:02 PM Available for Pickup via TORONTO (NORTH/NORD), ON depot
2011-06-10 02:17 PM Scheduled Delivery Appointment Required via TORONTO (NORTH/NORD), ON depot
2011-06-10 08:46 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-10 08:17 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-09 10:00 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 09:31 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 06:21 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 09:45 AM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 08:27 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-09 08:20 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-09 12:54 AM Shipment In Transit via TORONTO (NORTH/NORD), ON depot
2011-06-09 12:43 AM Shipment In Transit via TORONTO (NORTH/NORD), ON depot
2011-06-08 05:33 PM Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
2011-06-08 05:32 PM Picked up by Purolator via TORONTO SORT CTR/CTR TRIE, ON depot

I receive packages from different couriers regularly. There were problems sometimes, but Purolator by far is the worst company you can imagine.
About 3 years ago, a quite old man was deliverying for Purolator in our area. He sent all have packages to depot and never push the buzz code. Two times he did push the buzz code, but ask me to pick up the package from his truck. UPS even delivered a piano to my condo unit, but never asked me to pickup from down stairs.
I just had worst service they did. We are waiting for a document from my business partner. They forgot to put the buzz code, so I put a large sign before the front door and tell what buzz code for the PUROLATOR delivery, but the delivery guy didn't push the buzz code. So we called their customer service and updated our buzz code immiately and the agent had confirmed they will delivery second day, we called again on second morning again and confirmed they have updated the information, but on second day afternoon about 5:00PM, we did not receive the package. So we called its customer service and they told us they didn't have right information. No buzz code! We gave their reference number from two previous calls and the agent went silence and told us the driver had already back to the depot. So we asked to speak to their manager. This guy repeated same thing as the first one and once he found we had two previous calls. He started making stupid explaination. The driver was confused about the recipiant with the buzz code. We know he was lying. The customer service won't be able to see driver and talked him and how he know the driver is confused. The truth is the driver never came. For a company like this, we want it be a little ethical and at least tell a little bit truth.
I know their truth is Purolator just want to same a few liter gas and wait you to pickup instead of delivery.