Purolator review: Pick up and drop service to bls

I Rakesh Gottipati wanted to send OCI documents to BLS international Brampton for Jyothi Raipelli my wife.

Pick up Airway bill no : [protected]

Utterly disappointed with the service, run around and multiple misinformation.

Timeline of events :

1) I paid for a pick up and return service to BLS International Brampton to send Wife's OCI documents, package was scheduled for pick up on Wednesday 07th feb between 10am to 2 pm and was picked up at 12.30pm by driver from our home in london.

2) I realized we had missed a document so went to London Purolator depo. They advised only way they can add is by calling call Centre as Driver doesn’t bring pick-ups to the depo counter and Directly goes to Toronto.



3) I called Purolator at 2.30 pm Feb 07 2024 and asked if we can add the document, Representative said we can, she said she has added a message for the driver to either bring courier to front desk of Depo or deliver to sender to add documents.



4) I got a call from Purolator London Depo evening 5 pm feb 07 2024 that Driver had brought the courier to the front counter, I went there and added the missing document.



5) Assuming that the Courier is already delivered to Brampton office of BLS I checked status on Friday feb 09 2024 but to my surprise status of shipment [protected] said returned to sender and created new shipping label [protected].



6) I called Purolator on Friday spoke to representative who initially was adamant and did want to believe that courier can be sent to front desk of depo and said it can only be returned to the sender. After mentioning all details, kept stating that nothing can be done unfortunately lady you spoke to and the depo did a mistake. You need to redo again, on insisting this be escalated she offered that she can raise a ticket to the depo to look into, on insisting I was transferred to Manager Miriella.



7) Even manager kept mentioning since there was a message why it got returned and that I have to redo it as there was an error by the depo, I explained that I don’t work at Purolator and I don’t know how it works, however firstly person at depo should not have advised it's possible to add missing documents at the counter, secondly that this option is possible was again confirmed when I called Purolator, representative paged the driver and added a note to return to sender/depo, once missing documents were added at the depo, note to return to sender should have been deleted.

After conversation and explaining Mirella assured that she will add note and try her best to get package routed to BLS and informed that she will call us on Monday to inform the status



Mireille

Ph no [protected]

Ext 71030



8) Instead on feb 12 Monday we got a call informing package will be delivered to home, when I said this was not we discussed she said oh I am sorry, I had assigned this to other person under me and she made a mistake, If package comes to your home don’t attend the doorbell, let it go back to depo I will get it sent to BLS.

9) On feb 12 the package has been delivered back to me. The drop of person just dropped it on our front door and left

We opted for this service and paid 120$ to ensure it will get to BLS faster yet,

We are very disappointed with the service. We have been misguided and this has been very badly handled. Firstly I should not have been given an option to add documents if it's not the company policy, Purolator rep I spoke should have informed me return to sender is the only option available - atleast I would have got the courier and sent it with my expenses atleast saving time and return courier fees, My courier has travelled for one week all across and returned to be and I have lost 1 week almost and I have to pay the fees all over again.