Quest Diagnostics
Reviews and Complaints

I'd like to complain about your Quest Diagnostics driver of vehicle 40004 in Ft. Lauderdale, Florida on Federal Highway at 3:20 on January 19, 2021. Speeding, weaving in and out of traffic, tailgating me while blowing the horn. I'm a doctor on vacation in Florida and not pleased to see this radical driving behavior by one of your drivers.
I would hope to see this matter addressed. Unless you allow irrational drivers driving a company van with Quest Diagnostics on the written on the side.

updated the system 2 yrs ago. doesn't. have florida blue insurance.
in can't rep on the phone. phone maze! recording, hold, recording, prompts.
10 min on hold listening to recordings!
very poor service! Reps need more training!

never can find fax number to give to drs office!

they need a call back system! or chat window!

I tired of being herding like cattle!

I had a covid test on July 14. I needed a negative to see my father, as it turned out, before he lapsed into a coma and subsequently died. I received a 'result' that stated that I had failed to submit a second ID with my sample (despite following all instructions), but the test would be processed anyway.

'Result'

Specimen labels must include two forms of patient
ID. Only one unique identifier was present on the
sample(s). The testing you requested will be
processed; however, going forward please provide
two identifiers as required by the College of
American Pathologists (CAP).

Appointment

Tuesday, July 14, 2020 8:00 AM
DANVILLE COVID-19 Drive Thru Testing
211 NOR DAN DR UNIT 1010

DANVILLE VA 24540

What to expect at your appointment:

Learn how to self-collect your test (On-site self-collection instructions) If you don't believe you will be able to self-administer the nasal swab, please bring someone with you who can assist.
Make sure to bring your:
Insurance card (if applicable)
Valid photo ID for proof of identity
This appointment confirmation email
Please arrive no more than 10 minutes before your appointment time.
Those being tested will need to wear a mask and stay in their cars for verification of eligibility criteria, ID check, and sample collection. For the safety of all those on-site, the test site is not able to serve those who walk up.
How do I get my results:

Please make sure to verify your MyQuest account. You will receive an email asking you to confirm your Quest Account. Just click on the link and a screen will appear stating that your account has been confirmed. If you want to finish setting up your MyQuest account, sign into MyQuest, confirm your identity by answering the knowledge-based authentication questions, and authorize Quest to send you your lab test results. You can access your results through the secure MyQuest app or online portal at MyQuest.QuestDiagnostics.com

If you have any questions or would like to cancel or reschedule your appointment, please contact 1.866.448.7719Call: 1.866.448.7719

Visit QuestDiagnostics.com/home/Covid-19/ for our full COVID-19 update

My specimen sample is: GB495850K

I corresponded with your organization several times asking for a 'negative' or 'positive' result, and the only sensible reply I received was a copy of the result saying that the test would be processed anyway. I have not received any kind of acknowledgement that the test was actually run as was stated or what the result was.

acct# [protected] I was sent a bill from march 5th that the doctor said she had taken care of it, it had wrong codes. the doctor has since retired and now I am being billed again. try to get hold of their billing office to get this taken care of because I am not paying this bill when it was the doctors office fault.

I've been pushed around for a year now, trying to resolve my situation.
In short, because of the test I got in November 2019, I ended up at the emergency room, my arm turned black and I was in unbearable pain that didn't let me sleep and work.
I got a bill that mostly covered my insurance. All I asked is the rest of my bill to be covered.
The person that promised to help me resolve the case was
Sheryl Stanley (816 927 3517). After leaving her several voicemails she never ended up returning my call.

I got call today I have. 2 accounts. I have questined this beforw no resolve.
I eve got someone s elses results.

It is impossible to get customer service.
Was a 2 min messge I could not under stand.

I was told I nee too open a account to get a message. I told them I did not want another account.

Questt has no customer service,

I had a lab drawn on October 30. As of today, results were still not available to me online or on the app. Ten days is too long to wait on test results that they have. I called them and they were very nonchalant and unconcerned about this problem This is the second time in a row this has happened to me. The lab I had drawn on October 1 took just as long to get to me. IT seems unimportant to get the lav results published. MY doctor's visit can't be scheduled until I get my lab results.

I have tried to schedule an appointment with all locations in
Chico, CA through the online appointment ap. No response. I have called by telephone all locations, can't get through, just the opening jargon, then the line goes dead.
I have called corporate headquarters, got through, but a ridiculous wait.

Someone needs to do something about this. Had to schedule an appt with
a different source to keep my dr. appt. You need to fix your problem quick.

Went to get blood work done and Quest would not take my health insurance or my medicare. Will never go back there

On October 3rd, 2020 at 3:53pm. A quest diagnostics driver was behind me on 6th street In Berkeley California, until we reach the light to turn left onto Dwight. When I pulled into the left lane to turn onto Dwight, I stopped at the light because the left arrow was red. The driver of the quest diagnostics car stepped on the gas and drove around me, getting into the lane that had the green light to go straight. The driver drove into the intersection as if she is going straight and made an legal left, without hesitation of on coming cars. This was a female driver, who looked short in the driver seat. Possibly from the Hispanic or Asian race. Not Caucasian or American. When the driver saw that I had my phone out they quickly slowed that and at the next light when I was turning right they looked at me with worry knowing they were in the wrong. Please have your employees drive safe and think about others. If they are late please remind them to leave early. Thank you.

I have a refund check for $165.25 since april 2020 and they don't want to issue it.. This was regarding a service for my son back in 11/2019. I have never received an invoice from them, I found my health equity card has been charged for $ 165.25. I gave them a call and explained that my son has a secondary insurance that can cover this bill. They took the insurance information. I called back in april, they confirmed that the insurance covers the bill and that a refund check will be sent to me by mail. I waited and didn't receive anything. I called back in may, and found that they sent it to a wrong address, I updated the address, and they confirmed that it will be send by mail. I didn't get anything. I called back in june and found that they didn't issue a check to the updated address and they confirmed that it will be issued and sent. I didn't receive anything, I called back today 9/29/2020 and no answer from the billing department. I want to know what 's the difficulty in sending my money back since everything is verified from my end. I'm really in need of this money.
I don't have an invoice # as i've never received an invoice from them.
Date of service: 11/27/2019
Patient's name: nour youssef
Dob: 7/21/2005
Please help - customer service agents are not helpful and not answering the calls.

Prime example of "Let's make everyone jump through hoops and put customer service as far away as possible so that nobody gets through to help desk." Their call line will try to not get you to help desk if you say you're a patient with a web portal problem. You have to say you're a healthcare worker and get redirected... Their website is broken on mobile, Chrome, and firefox... help desk was genuinely surprised I got through to them and obviously was no help. Advice was "just send a message to help desk and wait 48 hours"...I'm literally on the phone with help desk!

Long story short: don't bother trying to look up test results online with them because their identification verification doesn't work, which forces you to send a message that they may or may not get back to you on. After all the trouble... you'll probably have your test results anyway.

Advice: don't use this company if possible.
- Incompetent/miserable IT department.
- Try to make it impossible to reach someone for basic issues.
- Broken website that makes you input all your information about yourself... but can't use it. It's scary when a website that can't even function makes you put in your SSN.

I do apologize of any inconvenience this may cause,
Yesterday I was at the location on the Sacramento clinic on Broadway and Stockton. I have never experienced such unprofessional situation in all my years going to have my Lab done.
There are two girls there one Indian and the other Caucasian they were making such a unprofessional comments about people who did not speak English, this is a county clinic and no matter what race you are or how long have you been here they do not have any rights to make such unpleasant comments, one of them was watching a soap opera on her phone. Regales if she was on her break or not. Is unprofessional. And they seem to not wanting to do their job. There was quite bit of patience waiting to be seen. I understand it can be overwhelming for them at times. But that's the job they choose to do. Only one girls seems to be doing her job. Without making any commitment at all. Please have someone look into this two girls.

On 8/13/20 I accompanied my mother who is 88, as I have numerous times before for blood work. The location we have been going to for many years is located on Parkway Avenue in Trenton. We have never encountered any issues, but on this day it was an extremely upsetting experience. In fact my mother left there in tears.
A tech by the name of Winnie checked us in and requested insurance info & photo ID from my mother and explained insurance and payment all while appearing annoyed for some reason. She was a little short & had a stern kind of tone. My mother proceeded to hand her the only photo ID that she has, which happens to be a Permanent Resident Card. Winnie scoffed and handed it back while saying "I don't need to see your Resident Alien Card". And it only got worse from there. As my mother & I communicated to each other in Italian, because that is how we speak at home, Winnie said "I speak English, if you don't mind speak English in front of me. Because I don't know if you're talking about me". To say that she is unprofessional is an understatement. And if that weren't enough, she refused to draw blood for my mother & asked another tech to do it.
This overall encounter was like nothing we've ever experienced before.
For an elderly woman to go for some simple blood work and leave in tears because of a rude, unprofessional and blatantly discriminating individual, is unacceptable and this employee should be terminated at once. I will follow up with whomever I need to, to make sure that she is held accountable.