RaceTrac
Reviews and Complaints

Race Trac #2391 in Baton Rouge, LA is a store in my neighbor that I go to everyday on my way to work. I purchase 3 bottles of Gold Peak Raspberry Tea on Nov 16th at
12:40 pm. I realized that 2 of the 3 bottles were Unsweetened Tea in which I selected by mistake. The next day at the same time of day, 24 hours later, I attempted to exchanged the Unsweetened Tea for the Sweet Tea. Both bottles were not opened with the seal still in place not broken. The clerk said that I could not exchange the tea, but I can purchase 2 more. What made me more angry is that I'm in this store everyday dressed in my Department of Public Safety uniform with badge displayed and this guy said it's against company policy to take back the bottle drink. So now I'm angry! angry! angry!

I work in Peachtree City, Georgia and get off around ten or eleven in the evening. So when I get off I usually go to the 24 hour racetrac down the street but here lately Everytime I stop by there is a sign on the door saying the doors are closed till 5:30 am and it's very inconvenient for me to have to drive to the next town over to a flash foods. I just want to know why a 24 hour store is not open 24 hours?

I have always gone to the new racetrac Down the street from my house, usually I always go during the day where your employees at least the ones that were working on those days have always been so polite, eager to help in any way and try their best to make every customer feel welcome. Today on 11/14/18 at 10:23pm after a long day of working in a medical office I stopped at the same store( Store number 2480) to get gas for the next day and a pack of Cigarettes. Two employees are at the front however only one is just stand there and while the other is assisting a customer as a line starts to form. I'm up next to reassure myself I look out the window I stated 10 on pump 8 and a pack of Marlboro reds shorts this specific Employee is having side conversations with another employee and I ask me to repeat my self again so I do. I'm already exhausted from the day asks for my I'd which I provided tells me it's 27.18 I found it odd but paid thinking well either gas or Cigarette prices went up I don't normally get a receipt because I've never had a problem until today I go pump my gas and notice it went over 10.00 I stopped it at 11.35 I didn't know what was going on and I thought she may have put someone else's payment on mine so I go back in wait in line again explain to her what just happened as confused as I was. I ask her I only paid for ten how much did you charge me looks back and advises me 20 you told me 20, my reply no I told you ten on 8 she continues to disagree with me in front of a line if customers. At this point I am really upset I am a struggling single parent as is. She tells me she knows what she heard I go just like you heard what kind of cigarettes I asked for and I had to repeat myself, advising maybe if she were to listen to the customers more instead of having side conversations she'd be able listen to the customers correctly and not make this mistake. She me what I wanted to, I advised her I wanted a refund for the different of unused gas, she informs me since I paid with my card she couldn't do that and if she did her register would be short and it should go back on my card. I told her I went through this last week when an error happened and almost a week for my card to be refunded even when the void happened within a few minutes making my account go negative. At the very end she states since you did not use the whole amount your card will only be charged the amount you pumped the whole 20.00. I advised her if it doesn't happen that way. I would like her manager's name and phone number to straighten this out as well as her name. Meanwhile this whole situation is going on now there is only person up front which was her no one bother to explain in the first place the process, not one employee stepped in to assist if she was not giving the right information at first instead they were in the back by the end of the line just watching and listening along with the line of customers as well. Employee name on receipt was U, Lilian Reg: 3 Tran: 299095. This was a complete embarrassment on both parts for having a line of new and or old customers hearing the situation and how it made me feel as well on the stores part for having such an employee that can't even respectfully handle a situation in a professional manner while representing your company. I could not even begin to put a price on the embarrassment I felt tonight. What would you feel would be a resolution to this situation if you put your self in my shoes

At the RaceTrac in Bartow Florida 33830, there is a very miserable, negative unprofessional worker there named Bri. She has dark radish purple artificial color hair. She never greets customers or at least smiles to show friendliness. She always has an attitude whenever myself or my sister goes there. Shes always miserable and takes it out on the customers. I would not want someone like that working for my company. She is costing RaceTrac money because I dont even want to go there bc of the terrible service this woman brings to the table. And its not only me that has complained about her. I have 3 people that ive talked to that has said the same thing about this woman. She is very mean to the customers. My friends and family wont go there because of the service. I get so stressed out before I have to go to my local gas station because I dont know what I will be walking into. This woman is so rude I dont understand how she still employed. She has none of the qualities to work with the public.

On 10/10/2018, about 10am I came in to purchase a e-cigarette starter kit, Juul. I purchase a Juul about 2 weeks before for $29.99. I asked the clerk how much was the starter kit Juul, the clerk looked at the printed price under the product as I did and stated $34.99. I stated I bought one here for $29.99 and she stated the price must have gone up. I decided to purchase the product among other items and the total seemed high, I asked again what was the price of the Juul product and the clerk read the receipt and said it rang up $59.99. Another clerk investigated why the product scanned higher than listed and stated I had to talk with the manager.
I waited patiently for the manager which I explained the circumstances about the shelve listed price which also the clerk quoted to me and the misrepresented scanned register price. The manager was wearing a name tag stating Brandon. Brandon review the scanning process and then stated to me very rudely and abruptly, " If you want the product, the product is $59.99! I stated, "So much for taking care of your customers, I said no and asked for a refund. After further consideration I believe your organization had mislead my purchase by scanning increase of price at register. Most companies would honor the lower price for a pricing discrepancies, Race Trac did not... unfortunately because of my poor customer experience at RaceTrac I will be going to Wawa down the street, Sincerely disappointed.

I have visted many of your establishments but lately every time I go in there something off about your employees on exchange pkwy Allen tx this young boy named Anthony always has the worst aduttide and every time I go in to put gas in my car he smells like weed I have no idea what your policy are on smoking especially on that but hundreds of people come into your store and I know for a fact we don't want to smell that every time we talk to your employees.

11/10/2018. 11:45:40 CSH:Philistin 332175

Terible customer service. No manner at all. You should train your cashier about reward system scanning well. Philistin was really rude and untrained about it. It was my first time using that app she was not helpful at all. Top of that she throwed recieve to my face. [protected] my phone number my name is Cayan.

I am constantly getting coupons for cigarettes and skoal. I don't smoke and I never have. Thats rather strange that you push unhealthy addictions. And you also push pizza. I would rather have a coupon for your self serve yogurt, water, vitamin water, power bars. Why am I being punished because I eat healthy. And ive never smoked in my life. Seriously unfair customer service.

Recently used your gas at the new branch located at 1800 Beaver Ruin Rd. Norcross. Ga 30093
I had problems with my car 2005 Ford 500 on 11/5/2018 in the morning the starting of my car didn't turn on. I had to call the towing, the mechanic explained me that my car had water mixed with gasoline. I had to spent $326.15 to fix my car because of your gas.
I request immediately my money back . I never has this problem before.
My name is Maria Smith
My cell is [protected]
I attached prove receipt of bodyshop and the last 2 receipts from your gas station.
Thank you.

On Nov. 5 between 3 and 5 PM EST, I went to the RaceTrac located at the intersection of Radio Rd and Davis Blvd in Naples FL 34116. There were 3 people seated outside and when I came back out with my purchase, a man told me I had a nail in my tire, which I am certain he was the one that scattered nails in the parking space. He offered to fix it with a plug which he conveniently had in his pocket. I would like to review the security tape with a County Sheriff Deputy for that specific day and time and ask that you authorize the local manager to allow the review of the tape.

I think it would benefit RaceTrac management to know what to look for in their
parking lots and maybe prevent this type of activity in the future. The cost to repair my tire was $23.32.

Thanks,
Paul Downey - [protected]@gmail.com -- [protected]

The Hiring Manager for the Davenport Fl Area (Nick) is very unprofessional. I applied for my first racetrac job 2-3 weeks ago. To my knowledge I didn't get it. I applied for a location in Kissimmee he then called me again and ask if I would still like to join the racetrac team. I said yes. He told me I had to meet the new manager on Friday 12 pm so that they can get me into orientation Monday November 5th. I met with him 12pm on November 2nd. He showed me around & everything. Told me Nick would be in contact with me to let me know the next steps. Nick never called that day. I texted him at 4:17 pm Saturday, he didn't respond until 11:45 the next morning then after I responded( which was within 2-3 minutes) he never responded back. I double texted him. Still no response. I find it VERY unprofessional that I was put through that unnecessary dilemma. & for them to blatantly ignore my messages is very disrespectful. Please get a better hiring manager!

Saturday November 10th I stopped at RaceTrac on 620 E. Berry Street Fort Worth Texas 76110 to purchase $10 in diesel gasoline at around 11:30 p.m. - I paid in cash got a receipt when back out to the car and the pump wouldn't work so I went back into the store, talked to the employee Janetha who was at the cash register and she says to me flip the switch so I went back out to the car (there is no switch) to flip so I went back into the store (3rd time) and said there is no switch Janetha. The 3rd shift manager who was very lovely and was on the phone calling emergency Medics for a person in serious need of medical attention due to some sort of bad drug psychosis it was really unpleasant and awful but God bless him I hope he survived now follows me out to the car is puzzled we go back into the store (4th times) she's talking to to Janetha saying why isn't his pump working why is his pump not working? Janetha who is a terrible actress because she's playing dumb and not understanding what's going on when I know perfectly what she did. The 3rd shift manager now says wait a minute you put in pump #2 he was at pump #1 he has a receipt clearly has a receipt but you put it on pump #2 and someone has already pumped that gas at pump #2 so how does that work out?Janetha again playing dumb was like I don't know girl. She knew. Her friends pulled up to that pump when I walked into the store the 2nd time, filled their car up with $10 in gas and took off. At this time the emergency vehicles have pulled up to help this poor fellow in a horrible drug psychosis the 3rd shift manager who again was very very lovely and helpful gave me another receipt and said sir go ahead and pump $10 worth of gas and sorry for any inconvenience.

I've been going to the local Racetrac daily for several years to purchase a Medium sized Icee! I understand this is a very minimal complaint...however, it's been my routine since the Picayune, MS, Racetrac opened! I'm am a Director of Ooeratiins for a local Hospice Company! There's not a whole of enjoyment in my day except the few minutes for me to stop and purchase my daily treat! For well over a month, the machine the serves the Coke a Cola Icee has been broken. There are fluids in the machine, and it's NOT changed. There's no Out Of Order sign on it...it appears it's been unplugged and untouched! So, my concern is...is the a SOP on cleanliness?!? Do these machines EVER get serviced?!? Are we drinking out of a machine where there is absolutely nothing done but just more product poured in as needed and no sanatation of the sorts performed?!? This is a bit worrisome being in the medical field knowing what sugar components grow over time! This also tells me Management "only collects a paycheck"! It would be nice to know that these type things are addressed. And to the note, $1.49 daily for over one month, and more likely, close to six weeks for just ONE person...equivaktes to approximately $62.58. I usually had to stand in line and wait to pour/purchase my "treat of the day"! Could someone with Authority check in to this situation! I'm afraid you're losing enough money daily on this one item that it would certainly cover the maintenance cost of repairs and may actually pay a Salary for a clerk for that period of time! Thank you for your concern in this matter and I'll be looking to see if a formal complaint may ensure you are inspecting what you expect from your local Management Team!

The manager at the race trac in Inverness Fl. was the rudest [censored] I have ever seen.My son wanted nachos and there was no cheese and this is not the first time I asked her if she had more cheese and she stated its Race trac's policy to warm it for six hours so we bought other things she never said hello kiss my butt nothing I paid for my things never said thanks, have a good night nothing.Then she proceeded to talk about me to other employees that I was just pissed because there was no cheese and continued to do so as I'm still standing there with my son. You have lost my business, can't wait to the wawa gets built because I will go out of my way hopefully they will have better customer service. We stop at race trac several times a week for gas and a treat after baseball but no more.I know how retail can be worked it over 20 years and if that's what you hire its pretty sad.You have lost my business

Couldn't access racetrack.com from racetrack #374s WiFi...the employee alone this morning of the wee hours of November 2...just completely rude..more than just this visit..many times previous...Was not asked to please wait as two others were..I was told I would have to wait...I did so ...no biggie right? Well he didn't appear to be in any hurry to come to register...so when he finished on one side of roller grill...and slowly moved towards next side I stated come on man...he Was very Rude...tells me at least twice by his self..I'm aware..I stated you don't seem to be going fast..just amazed at the character of a racetrack employee..all thee other ones ...that have been here 1 year plus I have had nothing but good reviews...this morning ends the goog review

It is disgusting how nasty bathroom are at racetrac paper ever where urine on the floor tell manager no one care go see for your self I shop at all location around atlanta area outside also manager does care 90% of people complaint there a big hole in the wall at the store on camp creek by atlanta airport been there for two month why urine stay on the floor like a lake rude greeter go see what am talking about

I would like yelp to do an inquiry on October 31 between the hours of 730 and 830 watching your video how Tony acted towards me my name is Danieljhoffman he crumpled up and evidently my wife is handicap and doesn't know what she's doing at times and remove two sandwiches from the store on accident and here he rang up my cigarettes my coffee her fountain drink and everything and then ended up calling the police and then he crumpled up my $50 to 20s and attend and threw it in my face and said that he will kick my [censored] if he wasn't working for racetrack and hit white my [censored] with the parking lot all across the parking lot and if you could please do an inquiry on him I would prefer if he was demoted or if he was fired and if he isn't I will be inquiring a lawyer and I will be suing Race track for being assaulted by Tony the manager of Palmetto racetrack in fact I am inquiring a lawyer tomorrow and I'm going to the chief of police of Palmetto Florida and lodging a complaint against him for assault

Meia had horrific language tonight! She was on her cell phone on speaker and talking to someone. Every other word was M...F... this and M...F... that! I'm glad I didn't have my grandkids with me. She was horrible with her language! This is close to my house but i will make the drive to the Quick Trip.
11/1/18 trans: 617084

Vickie Johnson
470.326.8159

I have been going to race trac for years and I know u have a separate ice coffee but I always use a cold cup and ice and use the hot coffee to make my own ice coffee . I always pay the cold cup price . I was at the store on sand lake road near the Florida mall in Orlando and even after explaining that I used the hot coffee to make my own ice coffee I was charged 3.82 for it. I may be inerrorbut I do not think alll of your associates are wrong except this one. When I explained how I made my coffee the clerk responded with "next in line" very poor customer service. The associate was a young girl with long blonde hair and extremely dark eyebrows and it is 2:30 10/30/18. I look forward to your response and thank you for taking time to read this. Have a great day.

I come to this gas station every time to purchase gas this is the only gas station I use because it is near my house regardless of how busy it is and regardless of the traffic I still always go to this gas station there was a young lady who was working tonight my guess she started from this morning and [censored] ended tonight she worked a double shift. You can tell that she had a very carzy long day and was very tired it look like she was exhausted but she did not complain about the work she did she took ownership in the fact that she worked as she's here she's working now on the other hand the night manager Dionysia how ever you pronounce her name or spell it she decided to be very unprofessional with this young lady was waiting on the day printout to close out her draw I'm guessing but the manager had A-line there was at least 8 people ahead of me and she decided to proceed yo get slick out the mouth with the young lady and tried to argue with the employee who was waiting to close out her a drawer .. the manager decided to put more attention to the employee instead on put all that energy into getting your lines cleared but NO she proceeded to argue with this young lady you kept saying disrespectful slick Commons back to her and yet she was the one that was there since this morning to night and you just got in and started your ship and you felt the need to be very unprofessional... the young lady ignored her and was talking to a customer and the manger proceeded to Jump in that convo and start with her AGAIN ... I have been coming to this gas station for over 3 years and I have never seen a manager act like that there is no way you should get unprofessional and disrespectful to an employee especially not an employee who has worked to shoes she proceeded to ignore you and you contained such a antagonize her and go at the her in provoker but if that employee would have gave you a response that she would not have liked she would have tried to Fire that employee... That manager was so wrong on many different levels especially violating that employee right you should not have disrespected her and barrister argued with her and full of a role full of customers and instead of you proceeding to check your at your put customers you proceeded to argue with employee who was waiting to get off I would really like if someone investigate that and open up the case because that is not right I felt Brad for that young lady I was embarrassed for that young lady because I've been in those shoes before you when I was so employee but as a manager you start to realize regards of how much leverage you have underneath you don't treat anyone belittle or below you