RaceTrac’s earns a 1.0-star rating from 522 reviews, showing that the majority of customers are dissatisfied with service and offerings.
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Does not open on time
Did not open on time. Manager seen a line of people outside all people trying to get to work and still did not open on time. I work in retail i know the importance of opening on time in the morning when people are trying to get to work and this is uncalled for. I think if your a manager you should know the importance of opening on time in the morning
Read full review of RaceTracGirl in kitchen attitude and hygiene
new Racetrac in New Orleans on gen. degaulle in the am was fine except kitchen girls attitude and hygiene around food. name was (Kelly) she had a horrible attitude and was sweating over pizzas. lost my appetite immediately. hope they make a change because I love the food and their close, I just don't need the attitude or sweat over simple question
Read full review of RaceTracTreated very rudely, and poorly.
Ok so my boyfriend and I go to this racetrak everyday a few times a day. Now then on 03-16-2020 we both went in. I had bought a sandwich and had already ate it. I then bought my boyfriend a burrito, chips and a drink. We were sititng at the counters. The one u guys supplied for customers to sit and eat. This manager was so rude and nasty to us. She first...
Read full review of RaceTracCustomer service
Went to the Racetrac on Saturday MARCH7, 2020and got 5 cans of Skoal Citrus dip the cashier asked if o wanted the pouches or long cut I told her long cut when I got home I noticed she gave me the pouches. I couldn't take the fip back until the next day because they had to rush my mom to the hospital, when I finally got time the next day I took 4 cans back to the store and tried explaining to the cashier what had happened, she could see the cans had not been opened, I asked if I could exchange them for the long cut and was told no since it was bought the night before when I tried explaining why it had took so long to come back to the store and how it was their fault in the first place she was very hateful and still refused to exchange them. I have been a very loyal customer since this store opened but after this idk if I will go back there or not
gas pump mix up/giving away merchandise
Yesterday I went into the Racetrack on Fowler Ave Tampa in the University Mall area, at 330Pm and gave the cashier $25 cash for pump #13. Before I noticed the other cashier talking to a customer who wanted two large cokes, the cashier said that she knew her and talked a bit and when the customer wanted to pay for the drinks the cashier said that was okay...
Read full review of RaceTracrude and disrespectful
I live next to this race track location and I went every morning to get my coffee and gas and cigarettes as usual, but today there is a girl name aren work at 3:55 am she's the most rude and disrespectful person i've ever seen and I don't think that this kind of people should be in this great location??? I wish that she get more good training with customers just like the other people who work here. Thank you
Read full review of RaceTracclerk / cashier
Note I have never wrote a review good or bad before, so this was a really bad experience for me. This incident happened on 2-6-20 at 9:43 pm at 5600 fruitville rd, sarasota, fl 34232 location. I looked at receipt for exact date and time because this employee was so rude it made me livid. I went in to get a roll of snuff, they only had five individual can...
employee issues
I went to Racetrac on Sandlake road and got gas then realized one worker who name was "Tory" was very rude! She didn't care about what I was asking for she had a I don't care I hate my job attitude... one manager stated to her she has to fix her face she goes "I don't want to be here" which then left all types of rude faces on everyone around me face.
Read full review of RaceTracunsanitary situation
02/04/2020 I have been coming to this racetrac every morning for coffee. there is a heavy amount of homeless in the area but this morning was the last straw. A man full of sores blood and puss coming out of sections of his body, came in drank from his old crazy good coffee cup, poured out the water and used the same cup and put it in the coffee machine...
Read full review of RaceTraccashier
Sunday 2.2.2020 5:40a Store 2514 Cashier, Will, was VERY rude. He began to get loud, tried to "talk over " me as I was speaking, and began to get argumentative. I asked the other cashier to ring me up since he was having difficulty. He then stepped over and began again with the same nonsense. Manager did step in. He was NOT very customer service oriented.
Read full review of RaceTractemporarily closed
Second time I've been here and there has been a sign on the site saying they were temporarily closed. This time I got an explanation that the computers are down. As I'm talking to the person, they let an employee run in. Seems more that they were short staffed and waiting for reinforcements to arrive. It really looks like there's only one or two people in there.
Read full review of RaceTracstaffing
12/13/2019: rude caucasian having a good old fashion conversation with a customer that was standing on the side of the register, ignoring us all, when it was my turn I paid for gas, two sodas and two chips, went to pump the e84 gas pump was not on went back in to ask them to turn on the manager said I was not out there in time so it cut off???, went back...
Read full review of RaceTraccustomer rewards
If clerks are just going to try and screw you out of rewards or complain theyre not getting a raise because of it than just [censored] can the whole [censored]ing program. They [censored] you out of rewards they [censored] their not getting a [censored]ing raise they [censored] you out of rewards they [censored] they won't get a raise because of it.
Read full review of RaceTracservice
I waited at least 4 minutes before someone came to assist me. This young lady came to the register And she was very rude. She was an African American girl with a lighter complexion. Not sure what her name was. She wasn't disrespect just had a bad attitude. I heard another employee call her mya but I'm not sure if that's her name. Email me at [protected]@comcast.net thank you.
Read full review of RaceTraccustomer point rewards
I have witnessed several times of clerks trying to avoid customers using their point rewards. Not only that but they complain when customers use their point rewards it causes them not to get a raise. If Racetrack doesn't want customers doing this and clerks are going to raise a stink about it than do away with the whole [censored]ing point rewards. It's like when a company makes coupons than complains that a customer is using it. You want to [censored]ing advertise than take an add out.
customer service
I'm in sales so I regularly buy $50 gift cards and the last few times I visited this RaceTrac they offered my free coffee with the purchase of a RaceTrac gift card. I thought this was very nice so today when I purchased two $50 gift cards Tran: 912830 I asked the cashier Mike if that was still an active promotion. He said he wasn't sure and I said no...
Read full review of RaceTraccoffee
I went to racetrack at 4788 josey ln Carrollton at around 6.25 pm today . I filled the Cofee cup and went to counter but there was no milk. Almond milk was also empty. I went to the Register and told the person that there is no milk . He said that he'll bring . I went back to the coffee counter. Unfortunately I waited for around 12 minutes and signled also couple of times but he didn't bring the milk. Then I went back and told him that my coffe is now getting cold so I'm going. He said ok and didn't mention anything. I was really disappointed and never expected from racetrack. I'm a regular customer
cashier error
I took a lottery ticket in to cash out. It was only 1.00 and the cashier j Harvey asked if I wanted my dollar or a ticket. I told her give me a ticket worth a dollar. I also bought ice cream so when she said 5.27, I assumed that was just the ice cream but I am looking at my receipt a day later and she charged me for the ticket also. I realize it's only 1.00...
kitty litter at pumps
I pulled up to my regular gas station to get gas at the RaceTrac on 624 Buford Drive, Lawrenceville Georgia 30045, and I stepped into a puddle of kitty litter. My new shoes that I received for Christmas are destroyed and my tire is caked with it! I went inside to tell the manager and almost slipped. I had to tip toe in there to speak with the manager about the issue. I was then asked if I slipped and when I said almost I was apologized to for my nice sneakers being messed up; that was it! I am a regular at RaceTrac and I don't think this is how guests should be treated. I spend a lot of time and money there and this is just unacceptable!
register paying for gas and scratch offs
Arrive this morning 6am 3 ladies in the front just hoarse playing. Took them forever to process 2 scratch off. 2 different ladies took turns trying to assist me. They need extra training on how to do the job and work place etiquette. Very unprofessional on the Associates chosen to represent racetrac. I am a very unhappy customer. Hope they are corrected on how to reflect proper work etiquette. Thank you, Concern Customer
Read full review of RaceTracRaceTrac Reviews 0
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Overview of RaceTrac complaint handling
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RaceTrac Contacts
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RaceTrac phone numbers+1 (888) 636-5589+1 (888) 636-5589Click up if you have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone numberGuest Relations Hotline+1 (770) 431-7600+1 (770) 431-7600Click up if you have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone numberMedia Relations / Real Estate+1 770-431-7600 ext. 1089+1 770-431-7600 ext. 1089Click up if you have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number
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RaceTrac emailsguest@racetrac.com100%Confidence score: 100%Supportkgittings@racetrac.com100%Confidence score: 100%Supportmedia@racetrac.com95%Confidence score: 95%communication
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RaceTrac address200 Galleria Parkway SE, Suite 900, Atlanta, Georgia, 30339, United States
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RaceTrac social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 08, 2024
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