RaceTrac’s earns a 1.0-star rating from 522 reviews, showing that the majority of customers are dissatisfied with service and offerings.
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employee
This problem started months ago, a cashier at this location ignored me as a patron 3 different times. I asked the young lady "nicely" on the third occasion if i've done something for her not to wait on me. She shrugged her shoulders and ignored the question. On another occasion I paid for gas, went to pump and the pump was not set for me. I went in and asked the "manager" stevie for a refund and expressed my aggravation and asked for corporate number. She made excuses for the girl while the cashier yelled profanity at me and refused to give me the number. This location is within walking distance of my home, even though I drive it's very convenient for me. Now I try to avoid times they work but occasionally I go in while they are there. The cashier does not acknowledge me, calls for another cashier, pulling them from thier jobs. I am a server and deal with people all day every-day and this is far from proper customer service. After today, the way I was treated again. I will not go back in. All I hope is that no one else gets treated so poorly by your employees. Thank you, erin haggerty
bad customer service
On Tuesday 12/10/2019 at 7:45 the assist. manager was at the register, I went to pay for $20 gas. I pay with a 10 dollar bill, one $5 bill and $5 dollars in quarters. She was Talking and joking with the coworkers at the same time she was trying to count the money. she got confused and start re-countIng the money. she did it three times. because she was not...
Read full review of RaceTracemployee
I just visited the Melissa, TX store and dealt with TWO extremely rude employees. I asked for $25.00 in gas on pump 6, the pump was never turned on because they were busy socializing. I then had to go back into the store and ask for the pump to be turned on, went outside to attempt to get gas and again nothing. I went back inside a third time and asked for...
Read full review of RaceTracsouthern style chicken biscuit
I visit the RaceTrac in Lecanto FL every weekday before work. I usually buy the Southern Style Chicken Biscuit. The last few times I went last week (11/20-21) and today (12/2) the sandwiches were so bad I had to throw them out. The chicken patties have had hard grizzle in them which makes it impossible to chew and swallow without gagging. This is out of the...
Read full review of RaceTracinside customer service
First the good. All of the managers in this location are VERY tentative, fast, helpful and polite. Every time a newby starts, it has to be with an out of control attitude seems like. I went inside to purchase someting today, 11-30-19. 4:15 pm. A young girl, I never seen before, hands me the item, which I pay for, and I wait for my receipt, since seem...
Read full review of RaceTracno food available at lunch time
I went into #569 at 12:15 on 11/29/2019 to get some lunch. There was no food items in the room temp display in the center isle. There were 4 each of taquitos, corn dogs and hot dog wieners in the 3 hot food warmers. All were behind the "still cooking" tabs. A few donuts and chips were half stocked. Bathroom had no paper towels and toilet paper was down to...
Read full review of RaceTracemployees
I am a 911 dispatcher and this gas station is the only place available other than McDonald's that is alleged to have 24hr service. We constantly have issues with the employees shutting down the gas station and claiming "the system is down" which enables public service employees (police, fire, dispatchers and EMS) from literally having anything to eat...
Read full review of RaceTracmanager from day shift terene
The manager judges people who walk or wear back packs she states she is sick of seeing are faces even if we buy store sold products every visit .my work gases up company trucks everyday there that is were I meet them she made me plus three other white people on 11/24/19 leave after purchasing hot food items .because she was sick of seeing them .making loud...
Read full review of RaceTraclack of service. contempt, for no reason, expressed by a cashier.
11/16/19. Re: costumer abuse by staff member. At approx 8:40am, I entered your facility to purchase a lotto ticket after filling my auto's gas tank (a procedure I do twice a week.) The young attendant saw me come into the store. Turned away and looked out a window (as I waited for...) Clearly, a demonstration of contempt. I fear the only issue is the...
Read full review of RaceTracdaphne lynn
This associate takes care of a homeless man named John Martin King he is a sex offender she takes care of him at night while she works she asked me to move him in my house I have an eight-year-old daughter I said no she started being very disrespectful to me I spent 200 plus a week at RaceTrac my work has fleet Management cards at RaceTrac we are talkin...
security guard
I went to buy coffee as always everyday. A rude customer came in and start bad to one of your employees your employee was trying really hard to calm things down and the guy was screaming and got closer to your employee so she went behind the register and you'll security didn't even came in he was just outside watching I had to help you employee out I wa...
Read full review of RaceTracmanagers customer service
I'm a normal customer, I normally come in in the morning when I drop my husband off at work but this particular time I came in in the after noon. I asked 2 employees did they take snap/food stamp, she had a dry yes as if I was disturbing her because at the present time she was moping. I went a picked up the items and approached the counter I spoke to the...
Read full review of RaceTracnot a complaint but a commendation.
Store # 2301 Cynthia, was the cashier running a very busy store. Using multiple cash registers checking people's purchases perfectly. In record speed. And she was courteous and professional. She is in the top tier of performance in her duties. She did outstanding. Thank you for getting me in and out just as fast as she could. Wittenberg, Robert SGT USA MP RET.
Read full review of RaceTrac305 menthol 100 box
There was a sign right outside the front door that advertised a promotion, $3.29 per pack when you buy 2 packs. I went in & purchased 2 packs, but when the total came up and also on the screen that shows the price it showed I only saved 0.50 cents (the sign outside said save over a dollar), so I quickly did the math and realized the price which was charged...
not open when they say they are to be open.
It's Not just this one location it's The ones that are open 24 hours. I'll make a special trip to the stores I like to go to and It won't let you in somebody's there but they have the doors locked so I'm on open till 6 AM. They won't even come To the box and wall to serve you. Bad bad business. QuickTrip always stays open that don't ever close. 👎Racetrac 👎
This. The racetrack at 2331 S Range Ave, Denham Springs, LA 70726 has been closed the past THREE times I've been there. Each incident was at a different in the evening, between 6pm to midnight... So you never know when they'll be "closed" until AFTER you pull in, park, walk to the door and read the very small sign on the glass. Very frustrating. I will not be back to this location.
carding/cigarette pricing
When it is obvious a customer is over 21, why would you inconvenience them by asking them to show an ID to buy cigarettes. Also, I asked for a carton, which they were out of, so I asked if she had 10 to equals a carton, on the shelf. She did, but charged me for each individual pack which added up to at least 10 dollars over what a carton would be. From now on, I will take my business to Wallmart, screw you people! Maybe your Company doesn't need my business, which is fine. But, if you cannot or will not try to accommodate the people that CHOOSE to do business with you, it won't go well for you in the future. Maybe you should change the name of your company to "RaceTrac... The INCONVENIENCE Store". To this end, good luck, you are going to need it. All you have to do is USE some common sense people!
really bad attitude of the the employee name "murrell"
I stop on this race track Sunday about 11:30 PM for buy gas and use the restroom and I walk to the restroom and this black tall guy the name employe MURRELL he tollmy whit bad attitude you can you the restroom and I ask why he don't want me use the restroom .and 1 supervisor I ask can I used the restroom he tollmy yes well MURRELL HE WAS SO MAD AND HE...
Read full review of RaceTrac and 1 commentcleanliness
This location is supposed to be fairly new, but it is so dirty! My feet were sticking to the floor from the covered porch area going all the way inside. The glass on the doors are filthy. The verifone card readers, I'm hesitant to touch because they're nasty. Do your employees not know how to clean? Don't get me started on the bathrooms; they should be...
Read full review of RaceTracemployee
This particular employee was very rude! Her name plate list "vanita" shift manager... Instead of assisting the customers waiting to be served, she continued walking back and forth while conversing through this watch. When asked to please assist for I needed to be back on the road only stopped to grab my disabled son snacks, the attitude was bad and I will definitely not be spending my money there again. When you hire these people, make sure they meet the expectations to properly serve your loyal customers you will lose a plenty more if not.
Location was in the hammond louisiana area by the local mall - oct.10, 2019 this has also been mailed in writing
ice cream machine and lazy rude employees
I am writing this to inform you of the of the deplorable employees you have working for you at this store they are extremely lazy are very rude I have never been to a racetrack with such the bathrooms are completely filthy and I can never seem to get ice cream with my child even at 7 at night because they shut the machines down because they don't feel like...
Read full review of RaceTracRaceTrac Reviews 0
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Overview of RaceTrac complaint handling
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RaceTrac Contacts
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RaceTrac phone numbers+1 (888) 636-5589+1 (888) 636-5589Click up if you have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone numberGuest Relations Hotline+1 (770) 431-7600+1 (770) 431-7600Click up if you have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone numberMedia Relations / Real Estate+1 770-431-7600 ext. 1089+1 770-431-7600 ext. 1089Click up if you have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number
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RaceTrac emailsguest@racetrac.com100%Confidence score: 100%Supportkgittings@racetrac.com100%Confidence score: 100%Supportmedia@racetrac.com95%Confidence score: 95%communication
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RaceTrac address200 Galleria Parkway SE, Suite 900, Atlanta, Georgia, 30339, United States
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RaceTrac social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 08, 2024 - View all RaceTrac contacts
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