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Radisson Hotels

Radisson Hotels review: Hotel

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11:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

This week I checked into the Radisson Blu Hotel in Marseille having booked a full price room, only to discover the hotel is in the middle of being renovated - when I asked to talk to the manger about this, he came down but would not accept that them not mentioning on their website that the hotel is currently a total building site was not good business - he dismissed my complaints and was pretty rude too boot, even when I explained that I am allergic to house dust etc - when I went on Trip Advisor in order to leave a complaint there, I found loads of other customers have already had the same problem, and that Radisson have obviously just ignored them too - sadly this means my respect for Radission Blu as a hotel chain is in the dumper (rather like the hotel in Marseille!) and I will have to look for alternative hotels - cheers

Desired outcome: an apology to all recent customers and a refunded reduction in our room rates - and most importantly a warning added to their website etc

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    701 Carlson Parkway, Minnetonka, Minnesota, 55305, United States
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  6. Olivia
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    Dec 18, 2024
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Radisson Hotels Category
Radisson Hotels is ranked 3 among 115 companies in the Hotels and Accommodations category
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Most discussed Radisson Hotels complaints

problem with mosquitoes, and despite raising the issue, no convincing solution was offered
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